As long as I don't run into any pushback from our payments team, I'm planning to send out the BTC pool to the winner's BTC wallet 

With only 7 people left it's looking good for the people still in the running - plenty of BTC to share around!

Have a great day!

Ronnie @ Cloudbet

@niceboy999 - Sorry I missed the question, you can change your guess before the deadline if you like (good job you didn't this time! )

All I ask is that you make a new post to change your prediction, rather than editing your original post - that way I'm more likely to notice the update, and it's clear when the change in prediction was made.

Well done on making it this far by the way! 

Ronnie @ Cloudbet

Wow, now thats a pretty big upset I wasn't expecting!  

Not sure if anyone was watching the fight, but Ngannou won by KO/TKO in under 26 seconds!

Only 6 people picked Ngannou to win, so this was one of the biggest hits to date with 20 players knocked out!


This week's Winners (moving on to Round 5)

an@sha
athreekv
Hhampuz
Johnyz
niceboy999
pesur
TopTort777


Knocked out in Round 4:

areyoudonuts1
avlen
edge777
JYPE
Kriptopsina
mak013
Mapagmahal
maximhkn
Nishan TR
PMmesexycoins
poptok1
PrimediceRegistry
Pryanto_iseng
rkorade
SimplyRouge2
Suleiman the Magnificent
summonerrk
SyGambler
tomahawk9
ViteZ

All those knocked out this week can claim a risk free bet of up to 0.006 BTC - just place your bet and PM me the Bet ID, and if it loses I'll return your stake!  

Congratulations to everyone that's moving on to Round 5 - you are in the BTC prize pools now!  

Following on from last week's theme of dudes hitting each other, this week's event is....

James DeGale v Chris Eubank Jr
Super-middleweight championship (Boxing)
Saturday, Feb 23rd @ 22:00 UTC

Deadlines for this round's entries will close at 21:00PM UTC on Saturday, Feb 23rd, so get your predictions in before then!  

Hope you all have a great week!

Ronnie @ Cloudbet

Morning all,

Hope you had a great weekend 

@SaitamaX - I'm assuming your nickname on Cloudbet is the same as here? I've just asked for an update from our support teams and they have assured me that the issue you contacted them about has now been solved. Thanks again for your patience while this problem was addressed.

I'm aware there is still some ongoing discussion here about various issues, as well as speculation that arose during recent complaints - we will be issuing further comment on this shortly.

Thanks very much,

Ronnie @ Cloudbet

Afternoon all,

Hope you've had a good week!  

Apologies for my lack of posts and responses, as some of you might have seen there's been a few priority issues on the forums that have been taking up my time.

I've just been through the thread and updated the spreadsheet with this week's entries - we are still waiting on 11 entries so I'll send round some reminders soon.

Velasquez: 10
Ngannou: 6

We started off leaning heavily towards Velasquez, but there's been a run of Ngannou picks in the last day or two. Either way this should be a close one! Personally I'm leaning towards Velasquez, mostly sue to the trouble Ngannou has had in the past with wrestlers. If he can stay on his feet and land a couple of those powerhouse punches it's anyone's game!

Shout out to an@sha on the first use of the safety net!

Hope you all have a great weekend!

Ronnie @ Cloudbet

Good day all,

This message is an update regarding the complaint from OP. We have been following the conversations on the forums and we are aware that his case is causing concern in the community, not least about the length of time it’s taken for us to comment.

Please rest assured that we haven’t been ignoring the issue. We take all customer complaints seriously - regardless of the financial amount involved - and do our best to ensure a speedy resolution.

In this case, our fraud team has needed more time than usual as the case is quite complicated and involves several different parties and inconsistent information from the player. This is our standard procedure if there is any suspicion of fraudulent activity.

Please understand that we have no desire to stonewall - but there is no value in updates without any new information and we are not able to comment publicly on specific details regarding this case.

Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make.  We encourage the player to reach out to them directly to present his case.

We intend to fully respect the decision that is reached by Curaçao Egaming, and we hope the community will too.

Cloudbet have been serving customers honestly and reliably since 2013, and although player complaints do arise from time to time, we have always had a steadfast commitment to resolving them fairly and quickly. Sometimes however, thorough investigations are necessary to ensure that we can guarantee a safe and enjoyable gaming experience for all of our players.

This can sometimes take time, and we thank you for your patience and understanding.

Thanks,

The Cloudbet team

Good day all,

We've posted a response to the complaint made by Swofty on their thread, which can be found here.

Thanks,

The Cloudbet team

Afternoon all!

Looks like I should have picked a tougher game for the last round - England absolutely spanked France 44-8 in the six nations this weekend!   


This week's Winners (moving on to Round 4)

an@sha
areyoudonuts1
athreekv
avlen
edge777
Hhampuz
Johnyz
JYPE
Kriptopsina
mak013
Mapagmahal
maximhkn
niceboy999
Nishan TR
pesur
PMmesexycoins
poptok1
PrimediceRegistry
Pryanto_iseng
rkorade
SimplyRouge2
Suleiman the Magnificent
summonerrk
SyGambler
tomahawk9
TopTort777
ViteZ

Knocked out (PM to claim Risk Free Bet up to 0.003 BTC!)

bitzizzix
chelsea93
Leyadikos

Congratulations to everyone that made it through to Round 4!  

If you were one of the three who were knocked out this round (second list above) then please PM me the Bet ID of your >0.003 BTC sports bet and i'll make sure you receive your stake is returned if it's a loss - enjoy your risk-free betting!  


Major sporting events are a little thin on the ground this weekend, so given the choices available and how many people made it through the last round, this one might test people:

UFC on ESPN: Ngannou vs. Velasquez
Monday 18th February @ 4:45 AM

The deadline for this week's entries will be at 02:00 AM UTC on Monday 18th February, so get your predictions in before then!

Thanks, and have a great week!

Ronnie @ Cloudbet

Afternoon all,

I've just updated the sheet and sent reminders to the seven people who made it to round 3 but haven't yet got their predictions in.


I love a vote for the underdog! 

But if the wisdom of the crowd is anything to go by, it looks like England should take this one!

If like me your knowledge of Rugby Union is a little lacking, our guide to Six Nations bitcoin betting might come in handy!  

Is anyone watching any live sports this weekend?  

Ronnie @ Cloudbet

Bazinga442 - There have been several people from different territories contacting us via different channels to claim ownership of the account, with varying degrees of evidence provided. That's about as detailed as I can be without disclosing private information about the account in question unfortunately.

I'll post an update ASAP.

Thanks,

Ronnie @ Cloudbet

Hi Ginelli,

Apologies for missing this thread, I was responding to the issue on AG and our meta thread and just noticed this one in a trust reference.

I'm really glad we were able to resolve the issue and get the funds released despite the delays while we worked through the information from our provider.

As a result of the investigation we will also be removing certain functionality within the Live Roulette game in question that was central to the suspicious behaviour.

Based on the feedback from Ask Gamblers we will also be raising the bar in terms of the level of proof required from our providers to enforce our rules around suspicious activity.

Thanks,

Ronnie @ Cloudbet

Morning all,

Slightly behind schedule, but all free spins have been sent out from Round 2!

There were a couple of entrants who I wasn't able to gift spins to due to weird territory restrictions from providers on certain games, so those people have received a casino bonus instead!  

I've also updated the spreadsheet with the prizes paid, and entries for round 3.

So far:

England: 16
France: 1
Draw: 1

Still waiting on 12 entries, I'll send a reminder round tomorrow for the others.


I'm a little bit worried about a random France/Draw result now!  


So basically if you make a 0.003 BTC / 0.006 BTC bet on any event in our sportsbook, you can send me the Bet ID and if the bet loses, I'll refund your stake as a sportsbook bonus!  

I'm beginning to suspect people are saving their 'back your bet for a safety net' bonus card for the BTC prize pools 

Thanks,

Ronnie @ Cloudbet

youngamericandream - I've been responding on our meta thread but only just saw this one, apologies for the slow response.

Our teams have investigated your activity and the use of VPN to bypass our territory restrictions was proven.

If you can provide our teams with the relevant documents to prove residence in a non-restricted territory then we can get this resolved quickly.

Thanks,

Ronnie @ Cloudbet

Hi Swofty,

Apologies for getting to the thread late, I've been at a conference this week.

I have already responded to your complaint on Ask Gamblers, and to the DMs from one of the Twitter profiles that initially claimed ownership of the account.

Unfortunately I haven't received any updates on the investigation, but I will post here and on AG as soon as I receive any additional information.

As I have stated previously, there are concerns about the ownership of the account and due to the large amount of funds in question, we want to be sure that the correct decision is made.

Please note, the 'CloudbetRonnie' account above is not affiliated with Cloudbet, and the imgur links posted that show conversations between 'support' and 'VIP Team Cloudbet' are either faked, or a scam attempt directed at OP from fake accounts. Please be very careful and do not respond to these messages with ANY private information.

Thanks,

Ronnie @ Cloudbet

Hyp3 - I've just checked with our payment teams and your withdrawal should now have been processed, apologies for the delay.

AGD815 - Ginelli/Antonioo's case was solved when we received a report from our providers that we didn't feel proved conclusively the use of third party software, despite our ongoing suspicions about their gameplay.

As a result of the investigation we will also be removing certain functionality within the Live Roulette game in question that was central to the suspicious behaviour. Based on the feedback from Ask Gamblers we will also be raising the bar in terms of the level of proof required from our providers to enforce our rules around suspicious activity.

Swofty - I haven't responded on AG yet as I haven't received any further updates on the investigation. As soon as I get some additional information I'll respond there and here, and our support teams will be in touch directly.

Thanks,

Ronnie @ Cloudbet

Evening all,

Apologies for the lack of responses, I’ve been at a conference this week.

I’ve finally have some good news to share on one of the ongoing issues being discussed. I’ve posted our response on AskGamblers but also wanted to share here:

Cloudbet Casino - Problem withdrawing 38 BTC

Antonioo - We have concluded our investigation, and based on new information from our gaming provider, have made a decision to reopen your account. Your withdrawal requests have now been processed.

I can understand your frustration with the delay, but with this type of investigation its necessary to be diligent to ensure a safe and fair gaming environment for all of our players.

We have disabled the games that allowed these exploits until further notice.

Muxen5 & Abright135 + Others - I’ve noticed a few reports from players in France, Holland, and Australia claiming that they are somehow blocked from our site. This was definitely not intended, and our teams have now solved the issue to allow access again. Apologies for the downtime, and thanks for your patience while this was resolved.

I’m aware that there are some other issues being discussed here, and I’ll respond to them as soon as possible when I receive updates from our teams.

Finally, I’d just like to reassure people speculating about our ability to pay out - we are still processing withdrawals as usual and our bankroll is as high as it’s ever been. We simply have to ensure that we follow our set processes and investigate thoroughly when accounts are flagged, otherwise we are inviting every dishonest player online to come and try their luck.

Thanks, and have a great day!

Ronnie @ Cloudbet

Afternoon all,

Apologies for the lack of responses, I forgot to mention I was at a conference. I'll be sending out the free spins from round 2 first thing tomorrow morning when i'm back in the office, so expect them in your account by 10:00 UTC  

Hope you are all having a great week!

Ronnie @ Cloudbet

Afternoon all!

Hope you all enjoyed the weekend of Super Bowl action (despite how boring the actual game was)  

I've counted up the votes, so get ready for this week's winners!


Moving on to Round 3:

an@sha
areyoudonuts1
athreekv
avlen
bitzizzix
chelsea93
edge777
Hhampuz
Johnyz
JYPE
Kriptopsina
Leyadikos
mak013
Mapagmahal
maximhkn
niceboy999
Nishan TR
pesur
PMmesexycoins
poptok1
PrimediceRegistry
Pryanto_iseng
rkorade
SimplyRouge2
Suleiman the Magnificent
summonerrk
SyGambler
tomahawk9
TopTort777
ViteZ

Knocked out (Split 250 Free Spin Prize pool):

aj47
DarkStar_
giga555
Grab
LFC_Bitcoin
lolgato1
megynacuna
MufasaR
pemish
Pmalek
qevokemusic
QuadsPoker
toastfacekillah
Ullu101
uriyan
zimertest

Congratulations to the 30 entrants who made it through to round 3! If you are in the second list (those knocked out) then nplease PM me your Cloudbet nicknames to claim your share of 250 Free Spins!


For this week's event we will move from one sport involving egg-shaped balls to another....  

Rugby - Six Nations - England vs France
The deadline for entries will be at 14:00 UTC on Sunday, February 10th

Good luck!

Ronnie @ Cloudbet

Evening all,

Damn, I take a couple of days off and suddenly everything is on fire when I get back!  

AGD815 - I’ve spoken to our teams and they are confident in our findings when it comes to the player you contacted us about. The account was logged in to from multiple countries within minutes, and unless he’s discovered a way to teleport then it’s a clear case of VPN usage.

As I’ve stressed before, and despite the player trying to mislead us with claims of travel, we still allowed all deposits to be reclaimed before closing the account. I understand you are unhappy with this decision, but continuing to make threats of legal action and negative PR campaigns will not change this decision.

Youngamericandream - After investigating further our teams are confident that a VPN was used to bypass our territory restrictions. If you can provide evidence that disproves this then we should be able to get the whole issue settled very quickly.

The solution to these type of issues can be summed up pretty easily - if you are a resident of a country that we cannot offer our services to (USA, UK, Hong Kong, Singapore) then please don’t create an account at Cloudbet using a VPN to bypass our systems. There are plenty of alternatives out there who will happily accept players from those territories and you wont run the risk of having your account closed and bets voided.

Feels weird encouraging people to sign up with our competitors, but hey, it needed to be said.

Angry0ne - I’ve been told this is a known issue that is being worked on, we have had a couple of similar reports via this thread and I’ve been passing on all the details to the teams dealing with the problem. I’m hoping to get an update on progress soon, and I’ll PM you and post here when I do.

VINSIN - I'm part of the Social and Community team at Cloudbet, and it's usually just me using this account on BCT. Peter might sometimes jump on to cover downtime or post something specific, but he signs off as himself so you always know who you are speaking to.

Thanks,

Ronnie @ Cloudbet

Morning all,

Sorry for the lack of responses yesterday, but i'm back and ready for some Super Bowl action!  

I'll be sending out Free Spins now to the players who PMed me yesterday, good luck!  

I've updated the spreadsheet for round 2, we are still waiting on about 17 predictions so i'll send round some reminders this afternoon to make sure they don't miss out!  


If you are still sitting on the fence our sportsbook team have put together a new Super Bowl blog breaking down the Rams and Pats teams, key players, and the best value lines for bitcoin betting!

Not confident with your NFL knowledge? Back your bet for a safety net to ensure you make it to the next round! Be careful though, you can only use it once!  


Have a great day!

Ronnie @ Cloudbet