Latest posts of: Cloudbet

Quote from: IPTVReseller on June 02, 2017, 12:54:46 AM

As of late the Grading has been amazing within 1 minute of an event concluding, been getting my withdrawals quickly also instantly...

Glad to hear of your positive experience!

Quote from: dietpepsi on June 04, 2017, 09:39:06 PM

Oh wow just when you think a shitty company can't get any lower. I login to their zendesk and look at my tickets and they've marked all of my e-mails regarding this issue as "Solved" when absolutely NOTHING has been resolved yet. Nothing at all.

They simply don't give a shit.

Hi there

I can see that a) your ticket was void (correctly), and b) you sent many messages so they were all merged into one inquiry (not "solved").

Anyway, glad the issue was resolved!

Cloudbet

Quote from: eaLiTy on March 22, 2017, 06:28:13 AM

Quote from: Cloudbet on March 22, 2017, 06:07:15 AM

Hi there,
Due to AML policy, we do not allow players to deposit and then withdraw without making any bets. We reserve the right to charge a fee in that case (as per 5.1.8 of our T&Cs), and the withdrawal needs to be to an address you deposited from.
If - as appears to be the case in your account - you have indeed wagered, we will be able to process your withdrawal for you.

Hi Leandro,how about users using a web wallet to deposit in your cloudbet account,how come they are able to use the address that is used in the transaction when that is held by the web wallet,don't you think that as a dumb rule because there are many people using those services,does that rule holds for every user or is it only for individuals who deposits the amount and not wage any bet or is it a general rule.

This rule does not apply to actual customers who make wagers.

If you are using a web wallet and cannot use the same address twice, that is fine, as long as you are an actual player. The above rule only applies to users who attempt to use Cloudbet as a mixing service without playing any games.

Leandro

Quote from: Catmony on March 21, 2017, 05:41:37 PM

Quote from: frustrated1 on March 21, 2017, 01:04:15 PM

We notice that you have deposited and are now submitting for a withdrawal without having made any wagers. Can I ask that you explain your reasons for doing this?

But it looks like you have already made one bet after depositing, what makes them think that you haven't wagered anything. Also they are deducting transaction fees from users to include in withdrawal so why they should be worried about anyone withdrawing just after making deposit. Angry

Smells fishy to me

We are not currently charging players bitcoin network fees for withdrawals. We reserve the right however to change this in the future.

Leandro

Hi there,

Could you pop me your email address and I will look into the issue for you.

Due to AML policy, we do not allow players to deposit and then withdraw without making any bets. We reserve the right to charge a fee in that case (as per 5.1.8 of our T&Cs), and the withdrawal needs to be to an address you deposited from.

If - as appears to be the case in your account - you have indeed wagered, we will be able to process your withdrawal for you.

Thanks in advance.

Leandro

Quote from: pete9110 on March 07, 2017, 12:13:13 PM

Help!
Hi please i want to withdraw my money since Saturday from cloudbet , i put it in but i was unable to use it to bet because they said it more than minimum stake . But it's been saying "withdrawal rejected" since Saturday .Please what is going on . I have tried 4 times. 0.32btc . Musti place a bet before i can withdraw my money , I don't understand . Please Help guys . my cloudbet user id : poliseh@gmail.com

If you deposit and then withdraw without placing any bets, you can only withdraw to one of the deposit addresses where you made the deposit from. Cloudbet cannot be used as a mixing service.

You have emailed our support staff already, and they have already told you this.

Please let us know if there is anything else we can help with.

Leandro

Quote from: noodle_dam on March 03, 2017, 12:41:31 AM

Quote from: ajaxmoor on March 02, 2017, 11:39:16 PM

Quote from: noodle_dam on March 02, 2017, 11:16:08 PM

What are you guys doing? Angry

I requested a withdrawal and it was sitting pending then since Tuesday now I check this morning and it was labelled as rejected. Why!?
It was for a small amount.
What the hell!?

If you haven't noticed already a lot of people on the thread have been having issues on the sites specially withdrawal related. So it isn't a surprise that people who continue to deposit on the site will face similar issues.

I deposited way before any of these issues with withdrawals happened. Was mid-Januaray.
And now that I want to withdraw this amount of below 3 mbtc it made me wait for 48 hours and stayed pending until this morning when I check it and it had in red this "rejected" where it said pending for the longest time. Sad

Hi noodle,

Pop me your account email address and I'll look into it for you.

Folks - we are not having withdrawal issues of any kind. All withdrawals are processed within 24h. If yours was rejected, it will have been for a specific reason.

Leandro

Quote from: kidsuzudn on February 28, 2017, 12:18:08 PM

is E-Sports available in Cloudbet.com ?

Actually, yes we do! Check out this page here:
https://www.cloudbet.com/en/sports/31

Let us know what you think!

Leandro

Quote from: hinterlog on February 28, 2017, 10:53:46 PM

Quote from: ivakar on February 28, 2017, 06:02:06 PM

Site is down, everything ok?

I'm getting an error message too

We were down for a short while but are back! Happy betting!

Quote from: danshan11 on March 02, 2017, 12:27:36 AM

did you not read what I wrote or you prefer I just summarize it for you because you are so busy answering complaints so fast you dont have time to read what I wrote

Hi Dan,

I have tried to look for your issue but I can't find it. Would you please direct me to your post with information including your account email or bet ID?

I'm trying to help you but I just can't find the specifics of your issue nor your account.

Leandro

Quote from: jiongming1 on March 01, 2017, 03:06:07 PM

Cloudbet are you guys going to answer my question or no?

Hi jiongming1,

I've looked into the issue for you. Please let me know if there is anything else I can help with.

Leandro

Quote from: retrogool on February 28, 2017, 07:27:56 AM

now, my account cant login. 2-step auth device always work before, after i make deposit more bigger arround 1.5k $ cloudbet just give an incorrect msg blame i put a code from my device. why u do that after i make a big deposit ?

Hi retro,

Firstly, the speed at which a deposit is credited depends on how long it takes to get a confirmation on the blockchain. We can't control that speed I'm afraid. If you'd like to know what fee to include in order to get a confirmation quickly, check out this guide:
https://bitcoinfees.21.co/

It looks like your deposits have confirmed, your account is active, and you have made withdrawals successfully today. Do you still need any help?

Leandro

Quote from: danshan11 on February 28, 2017, 03:50:53 AM

@cloudbet what about me, you never dealt with my issues? you just sent me bulllshit email from these so called Cb reps, I waited nearly a week and still have never got an answer to my pms from you. I did get my coins but I will never ever gamble with you again. I think the site is crap and the sad part is for only 1 reason your sorry ass customer support. You dumbasses at CB forgot one thing the btc community is smaller than you think. You wasted alot of resources getting lots of sign ups and your sorry ass customer support is killing it. if you think I am full of shit do everyone in this thread a favor go back and see how many days you did not make a single comment from the day I started my complaint! answer that CB. PLease answer with how many days you did not make a single comment and tell me that is good customer support!

Hi Dan,

What's your issue? If you can provide some details and a bet ID or account email address I can look into it for you.

Leandro

Hawks,

Let me know a bet ID and I'll look into it for you.

Cheers
Leandro

Hi arcanaaerobics,

Just so you know, the Betonline live dealer in the video is NOT from one of our vendors. We do NOT use that live dealer provider, and all of our games are fair and audited.

We do use Ezugi live dealer, but that is NOT the provider from the Betonline video.

Ezugi live dealer products are licenced in Curacao and tested by an independent third party organisation, iTechLabs. For more information, please see here:
http://www.itechlabsglobal.com/certificates/Ezugi/Ezugi_Games_Certificate_28Apr16.pdf
https://validator.curacao-egaming.com/50c64396-447c-4711-88ce-33460a00002a

Hope that clears things up!

Leandro
Cloudbet

Quote from: arwin100 on February 27, 2017, 09:10:38 AM

so if you are here help then why still there are a lot of errors happening on your site? Do you think it will sounds good to us if we see that occuring onwards? I think you should fix the pending big withdrawals first so that people cannot get annoyed and shout out that they have been compromised by the cloudbet site. Much better if you 0ut some huge amount on your hot wallets if possible so that at anytime people can withdraw with at ease.

All withdrawals are processed within 24 hours, including large ones. I can see that there are currently no large withdrawals in queue for approval - they have all been processed.

Hi Arcteryx,

We will addresses (and resolve) each issue individually. If you could please help consolidate it in one thread here, that would be really helpful, and it will make sure that someone at the Cloudbet team sees and actions the complaint.
https://bitcointalk.org/index.php?topic=333552

Thanks in advance!

Leandro
Cloudbet

Quote from: Arcteryx on February 27, 2017, 07:55:04 AM

Quote from: hawks87 on February 27, 2017, 02:03:30 AM

Okay - so I have obtained the personal details of one of the CloudBet employees. He did an interview with a gaming news company a while back, and that company revealed his details because of the shady practices of this shitty book.

Isn't it funny that their representative just logged into to respond to all inquiries but avoid your post all together.
They don't even care about if you reveal their own colleagues personal info or not.
No honor among thieves I guess. Undecided

If one gets cornered and denounced another one will simply take their place. Must be in a really poor country to have mentality like that. An india or china support center where it is one man for themselves. Embarrassed

Well are you going to announce it here or going to create a whole thread and reveal it in scam accusations topic? Huh

I'm here to help with all issues, including hawks87's. Not here to respond to threats

We respect all of our players' privacy and have strict policies not to reveal player personal data.

Regards,
Leandro

Quote from: RichDaniel on February 27, 2017, 07:14:25 AM

How many major improvements will be updated? We don't see big change since last UI change, and no more promotions? Like 100% deposit bonus? 5 BTC bonus is not traditional bonus.

We have a bunch of new promotions coming, as well as new games!

You will see announcements in coming weeks.

Hi all,

We always pay all of our players in full, every time, without exception, provided they have not committed fraud or breached our T&Cs.

We are also happy to have any issue arbitrated by AskGamblers or SBR, and are happy to be bound to their ruling.

Unfortunately most issues posted in these boards are from customers who have committed fraud or breached our T&Cs. Not saying that is true of this specific thread's OP, but in many other cases.

Leandro
Cloudbet