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[costirrrr]

I have a deposit on HOLD since last wednesday, anyone can help me?

[Totscha]

I have a deposit on HOLD since last wednesday, anyone can help me?

Open a ticket with support, wait a couple of days and then post the ticket number here. Dargo might look into it.

[costirrrr]

I have a deposit on HOLD since last wednesday, anyone can help me?

Open a ticket with support, wait a couple of days and then post the ticket number here. Dargo might look into it.

thanks, i opened the ticket days ago, no answer. Ticket number  273996   @Dargo

thanks for helping

[Digitalcell]

@ Dargo,

according to information provided on your web page, verification (tier1 and tier2) last just few minutes. However, my verification (tier1 and tier2; ticket number 298238) is still not completed since 3 days! When it will be completed?

Thanks a lot in advance

Cheers,

Digitalcell

[lemmerk]

@ Dargo

I've been waiting for a deposit to go through for a couple of days now. The current status is 'on hold' because i accidentally transferred the same amount more than once. Could you please check ticket #299187.

Thank you so much.

[phunixx]

Cant even fekkin trade......Already lost quite an ammount ffs...........
Fekking cunts

[Family Time]

I was verified to level 2 with a prompt response yesterday!  My only issue now is when I attempt to verify to level 3 the site will not accept my submission for proof of residence. It states: "Proof of residence: must be at least 98 KB and at most 3.0 MB."

I have tripled check and the .jpeg conforms to all pixel and size standards asked for.  Can you provide guidance?  Thanks.

Hey, make sure the SIZE of your document is at least 98kb and maximum 3MB. If that doesn't do it, then wait for support to reply.

Thanks for the feedback.  I have checked the size of the document and it is within this range, which led to my confusion.  Thanks again

[lemmerk]

@ Dargo

I've been waiting for a deposit to go through for a couple of days now. The current status is 'on hold' because i accidentally transferred the same amount more than once. Could you please check ticket #299187.

Thank you so much.

I got a reply saying that the deposit was released but nothing changed. sorry to be such a bother, but i'd like to start trading with the money.

Thank you again for such quick support.

[Family Time]

I was verified to level 2 with a prompt response yesterday!  My only issue now is when I attempt to verify to level 3 the site will not accept my submission for proof of residence. It states: "Proof of residence: must be at least 98 KB and at most 3.0 MB."

I have tripled check and the .jpeg conforms to all pixel and size standards asked for.  Can you provide guidance?  Thanks.

Hey, make sure the SIZE of your document is at least 98kb and maximum 3MB. If that doesn't do it, then wait for support to reply.

Thanks for the feedback.  I have checked the size of the document and it is within this range, which led to my confusion.  Thanks again

I rescanned and saved everything as .png format and it seems to have accepted the submission.  So now I just need a kind soul to take a look.  Sorry for jamming up the thread with technical issues.  Request #294344

[coralio]

KRAKEN REQUEST #293399
Hi, I'm having a bad time with Kraken speed with my deposit. Please, can someone explain what could have happened?
May 17: 1€ (test) transfer to my Kraken account. Processed within 8 hours after transfer confirmation from my bank ING.
May 18: 50€ (test) transfer to my Kraken account. Processed within 8 hours after transfer confirmation from my bank ING.
May 23: 1,800€ transfer to my Kraken account. more than 48 hours after confirmation from my bank ING, AND NO MONEY HAS ARRIVED YET AT MY KRAKEN'S ACCOUNT. So my first "real" deposit gets lost. I got confident with my test transfers but the real one fails. Probably bad luck, I don't know. But Kraken's web is also very slow now and it is down quite often in the last two days. I am quite worried.
And why is support so slow? Last took 4/5 days.
Thanks.

[jedaite]

KRAKEN REQUEST #293399
Hi, I'm having a bad time with Kraken speed with my deposit. Please, can someone explain what could have happened?
May 17: 1€ (test) transfer to my Kraken account. Processed within 8 hours after transfer confirmation from my bank ING.
May 18: 50€ (test) transfer to my Kraken account. Processed within 8 hours after transfer confirmation from my bank ING.
May 23: 1,800€ transfer to my Kraken account. more than 48 hours after confirmation from my bank ING, AND NO MONEY HAS ARRIVED YET AT MY KRAKEN'S ACCOUNT. So my first "real" deposit gets lost. I got confident with my test transfers but the real one fails. Probably bad luck, I don't know. But Kraken's web is also very slow now and it is down quite often in the last two days. I am quite worried.
And why is support so slow? Last took 4/5 days.
Thanks.

Are you from Romania? If so, I am too. I've no idea what happened, but my bet would be that Kraken is a bit over its head in terms of requests of any kind (support, deposits, etc). I've deposited about $6K last year when PayCash was available and I had the money in 5 biz days. If you did SEPA, it should be in your account in a few days. I know SEPA withdrawals are pretty fast (under 24h).

[Dargo]

So now i'm pre-verified...it means that I still can't trade in the future?

It means that currently we can't service your state. Things could change later and we might be able to offer our service, but most likely it wouldn't be anytime soon.

Hi Dargo, could you please validate my understanding of how the deposit limit works...

My understanding is that the account freezes all deposits when the total sum of deposits within a 24 hr period exceeds the limit (including singular deposits that are still under the limit, for example if you make 2 deposits, one being 10k and the other 20k, and your limit is 10k, it won't even let you use the 10k). It then unlocks when enough time has passed to clear that limit (for example if you are 2x your limit, 2 days).

Are there any other factors?

I'm not sure that the deposit will automatically unlock after time has passed, at least not in all cases (so probably a good idea to create a support ticket if your deposit is held for going over limit rather than assuming it will release automatically). Not really any other factors for the daily limit, but remember you have a monthly limit too and that the limits are in USD, so exchange rates at the time the deposit hits our system come into play.

[Dargo]

I was verified to level 2 with a prompt response yesterday!  My only issue now is when I attempt to verify to level 3 the site will not accept my submission for proof of residence. It states: "Proof of residence: must be at least 98 KB and at most 3.0 MB."

I have tripled check and the .jpeg conforms to all pixel and size standards asked for.  Can you provide guidance?  Thanks.

Hey, make sure the SIZE of your document is at least 98kb and maximum 3MB. If that doesn't do it, then wait for support to reply.

Thanks for the feedback.  I have checked the size of the document and it is within this range, which led to my confusion.  Thanks again

I rescanned and saved everything as .png format and it seems to have accepted the submission.  So now I just need a kind soul to take a look.  Sorry for jamming up the thread with technical issues.  Request #294344

No problem - this is one of the things this thread is for.

[azzur]

So now i'm pre-verified...it means that I still can't trade in the future?

It means that currently we can't service your state. Things could change later and we might be able to offer our service, but most likely it wouldn't be anytime soon.

Hi Dargo, could you please validate my understanding of how the deposit limit works...

My understanding is that the account freezes all deposits when the total sum of deposits within a 24 hr period exceeds the limit (including singular deposits that are still under the limit, for example if you make 2 deposits, one being 10k and the other 20k, and your limit is 10k, it won't even let you use the 10k). It then unlocks when enough time has passed to clear that limit (for example if you are 2x your limit, 2 days).

Are there any other factors?

I'm not sure that the deposit will automatically unlock after time has passed, at least not in all cases (so probably a good idea to create a support ticket if your deposit is held for going over limit rather than assuming it will release automatically). Not really any other factors for the daily limit, but remember you have a monthly limit too and that the limits are in USD, so exchange rates at the time the deposit hits our system come into play.

Thanks Dargo, you are indeed correct - the deposits are still on hold despite the limit clearing. Any chance you could help push my ticket along? It's a large sum of money and I was hoping to use it. Ticket #291776.

[Dargo]

Quick Question: Can I withdraw to a bank account in Mexico (with SWIFT) ? Right now I'm waiting for T3 verification but I want to make sure that I will be able to withdraw USD to my bank account

See here: https://www.kraken.com/en-us/help/faq#funding-option-fees

Note the rather high SWIFT withdrawal fee so you know what you are in for (this unfortunately is what the bank charges us). Once you have tier 3, go to Funding > Withdrawal > USD just to make sure that SWIFT option is showing up for you in the account. Mexico should be OK, but these payment options can have country restrictions that aren't in the FAQ and they can change, because sometimes banks will decide to blacklist a country without much warning.

[Dargo]

Update: I've passed all ticket numbers along to support to escalate (including the one you just posted @azzur). Support will respond as soon as they can, but it won't be immediately since it's getting to the point where it's taking a while to get through the escalated tickets (and of course we can't ignore those who haven't escalated either).

Sorry about the poor site/API performance earlier today. It's improved but we're still under very heavy load and I expect performance will be subpar until the trade volume and traffic to the site goes down by a fair amount.

I know it doesn't seem like it, but we are improving things under the surface. Hiring more support agents, improving infrastructure (even a few months ago the current traffic and volume would have absolutely killed our servers, so even though there are obvious issues still it would have been much much worse if we were doing nothing to improve).

BTW, if any of you (or a friend) are looking for a job and have skills that fit our needs, we are hiring:

https://jobs.lever.co/kraken

[azzur]

Update: I've passed all ticket numbers along to support to escalate (including the one you just posted @azzur). Support will respond as soon as they can, but it won't be immediately since it's getting to the point where it's taking a while to get through the escalated tickets (and of course we can't ignore those who haven't escalated either).

Sorry about the poor site/API performance earlier today. It's improved but we're still under very heavy load and I expect performance will be subpar until the trade volume and traffic to the site goes down by a fair amount.

I know it doesn't seem like it, but we are improving things under the surface. Hiring more support agents, improving infrastructure (even a few months ago the current traffic and volume would have absolutely killed our servers, so even though there are obvious issues still it would have been much much worse if we were doing nothing to improve).

BTW, if any of you (or a friend) are looking for a job and have skills that fit our needs, we are hiring:

https://jobs.lever.co/kraken

Thanks Dargo, really appreciate you providing assistance and updates

[emmettoc]

Hi,

It seems that fiat deposits have not been processed today. What's going on?

[vh]

Hi Dargo, hoping you can nudge my Tier1/2 verification process along as well (Ticket #301424).

[Berke1973]

Hello Kraken support,

Can you please assist me with kraken support request 291848.

I am still waiting for verification.

Thx.

Greetings,
Ber