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[Dargo]

Hi maybe you could help me: i ha  on my account on kraken 1 BTC, price of BTC was 674 euros, yesterday night i create an advanced order : take profit : 696 euros, stop loss : 645 euros (no limit)
But today i see that the market reached 696 euros during the night and still the order is untouched... why?

Your take profit sell order will trigger once market price is greater than or equal to 696 euros. But market price for sell orders is the highest bid:

https://support.kraken.com/hc/en-us/articles/203053216-Terminology-Used-for-Order-Type-Descriptions

Some orders filled as high as 696.27 euros as you noticed from the charts, but this doesn't mean that the highest bid went to 696 or higher, because those trades must have been from people hitting the lowest ask prices, which would have been higher than the highest bid.

[shubell]

kraken down? An attack?

[GhostPlayer]

 WHAT THE HELL KRAKEN !!  

 Can't access for about more than an hour at this crutial time!!  

 THIS IS HIGHLY IRREGULAR !! There is trading going on, but my account shows NO INFO and I CANT TRADE .., my EQUITY shows up FINE byt I CANT DO ANYTHING AND I'M BLEEDING

 WHY IS KRAKEN FROZEN BUT TRADING GOING ON???

 AND DONT SAY ITS THE API 'Cos THAT IS UNNACEPTABLE!

 Contacting my lawyer right now.

[Evil-Knievel]

WHAT THE HELL KRAKEN !!  

 Can't access for about more than an hour at this crutial time!!  

 THIS IS HIGHLY IRREGULAR !! There is trading going on, but my account shows NO INFO and I CANT TRADE .., my EQUITY shows up FINE byt I CANT DO ANYTHING AND I'M BLEEDING

 WHY IS KRAKEN FROZEN BUT TRADING GOING ON???

 AND DONT SAY ITS THE API 'Cos THAT IS UNNACEPTABLE!

 Contacting my lawyer right now.

The DAO is under attack, people steal money from it at a rate of 20000 US$ per second. Maybe the downtime is related to a server-overload due to a massive amount of people wanting to get out of DAO quickly?

[stereotype]

Completely unusable for me. And i mean the site, not anything ETH related.

[GhostPlayer]

WHAT THE HELL KRAKEN !!  

 Can't access for about more than an hour at this crutial time!!  

 THIS IS HIGHLY IRREGULAR !! There is trading going on, but my account shows NO INFO and I CANT TRADE .., my EQUITY shows up FINE byt I CANT DO ANYTHING AND I'M BLEEDING

 WHY IS KRAKEN FROZEN BUT TRADING GOING ON???

 AND DONT SAY ITS THE API 'Cos THAT IS UNNACEPTABLE!

 Contacting my lawyer right now.

The DAO is under attack, people steal money from it at a rate of 20000 US$ per second. Maybe the downtime is related to a server-overload due to a massive amount of people wanting to get out of DAO quickly?

I dont give a rat's ass! That is not my problem!

 Kraken FROZE, not only Cloudflare, but internally. I could not close my Margin's to protect myself. More than ONE BLOODY HOUR and my margin's are now closed on me!

I lost a SHITLOAD of money!

 If anyone out there is in the same situation, please contact me.

[Evil-Knievel]

I would like to move my fiat money as well, not possible.

[dsattler]

WHAT THE HELL KRAKEN !!  

 Can't access for about more than an hour at this crutial time!!  

 THIS IS HIGHLY IRREGULAR !! There is trading going on, but my account shows NO INFO and I CANT TRADE .., my EQUITY shows up FINE byt I CANT DO ANYTHING AND I'M BLEEDING

 WHY IS KRAKEN FROZEN BUT TRADING GOING ON???

 AND DONT SAY ITS THE API 'Cos THAT IS UNNACEPTABLE!

 Contacting my lawyer right now.

The DAO is under attack, people steal money from it at a rate of 20000 US$ per second. Maybe the downtime is related to a server-overload due to a massive amount of people wanting to get out of DAO quickly?

You're right, DAO is under attack and it's looking really bad:
https://news.ycombinator.com/item?id=11921216

[shubell]

don't think that dao will recover... people selling like crazy that is why kraken is slow

[Totscha]

Ok, solved with support.
Question... What will Kraken do to prevent such ddos attacks in future? Bitstamp for example solved that perfectly with Amazon.

We've already done some things that should help and plan to do a lot more. We are considering a switch to a different provider of DDoS protection. This is something the developers are working on and I don't have too many details at this point, so I can't say too much about it. But we understand that clients are concerned to know that we are taking appropriate measures, so we'll make a more detailed statement about it soon.

Is it soon yet?

[GhostPlayer]

 35 Bitcoins KRAKEN !!!  

 I LOST 35 BITCOIN BECUASE THE WEBSITE WOULD NOT FUNCTION  

 I was RIGHT THERE when the price started crashing! I saw the news and wanted to CLOSE MY POSITIONS.
 
 It was NOT only CloudFlare, it was internally !

 YOU WOULD NOT LET ME DEFEND MYSELF FOR MORE THAN ONE HOUR! Then, BOOM, Margin Call in my face. NOT Acceptable!

 I LOST 35 Bitcoin !!

 I am not letting this go away!

[Evil-Knievel]

YOU WOULD NOT LET ME DEFEND MYSELF FOR MORE THAN ONE HOUR! Then, BOOM, Margin Call in my face. NOT Acceptable!

The most interesting part would be, how can the margin be called if the site is down. I mean, someone must be trading there. Otherwise the prices would now move. I just hope it's not some sort of a market maker bot.

But here, the same thing. Site is unuseable. I am collecting screenshots showing the RayID on cloudflare's error messages for about an hour now, if that helps.

[GhostPlayer]

YOU WOULD NOT LET ME DEFEND MYSELF FOR MORE THAN ONE HOUR! Then, BOOM, Margin Call in my face. NOT Acceptable!

The most interesting part would be, how can the margin be called if the site is down. I mean, someone must be trading there. Otherwise the prices would now move.
Here, the same thing. Site is unuseable. I am collecting screenshots showing the RayID on cloudflare's error messages for about an hour now, if that helps.

Exactly why I am considering legal action.

Not only that, I did get the warning email that my Margin Level was too low. But I could do nothing about it.

 You can trade through API, which bypasses the website. From a quick advisory call to my lawyer, it is Kraken's responsibility to FREEZE the API if the internal web server is unresponsive. I would not be surprised if Dark Pool traders were fine and dandy too.

 This is completely unacceptable, immoral even.

 I need resolution on this or I will NOT let this go.

 

[stereotype]

YOU WOULD NOT LET ME DEFEND MYSELF FOR MORE THAN ONE HOUR! Then, BOOM, Margin Call in my face. NOT Acceptable!

The most interesting part would be, how can the margin be called if the site is down. I mean, someone must be trading there. Otherwise the prices would now move.
Here, the same thing. Site is unuseable. I am collecting screenshots showing the RayID on cloudflare's error messages for about an hour now, if that helps.

Exactly why I am considering legal action.

Not only that, I did get the warning email that my Margin Level was too low. But I could do nothing about it.

 You can trade through API, which bypasses the website. From a quick advisory call to my lawyer, it is Kraken's responsibility to FREEZE the API if the internal web server is unresponsive. I would not be surprised if Dark Pool traders were fine and dandy too.

 This is completely unacceptable, immoral even.

 I need resolution on this or I will NOT let this go.

 

If this is true, then im out of Kraken. If people who dont use an API are disadvantaged traders, it is not acceptable.

[600watt]

YOU WOULD NOT LET ME DEFEND MYSELF FOR MORE THAN ONE HOUR! Then, BOOM, Margin Call in my face. NOT Acceptable!

The most interesting part would be, how can the margin be called if the site is down. I mean, someone must be trading there. Otherwise the prices would now move.
Here, the same thing. Site is unuseable. I am collecting screenshots showing the RayID on cloudflare's error messages for about an hour now, if that helps.

Exactly why I am considering legal action.

Not only that, I did get the warning email that my Margin Level was too low. But I could do nothing about it.

 You can trade through API, which bypasses the website. From a quick advisory call to my lawyer, it is Kraken's responsibility to FREEZE the API if the internal web server is unresponsive. I would not be surprised if Dark Pool traders were fine and dandy too.

 This is completely unacceptable, immoral even.

 I need resolution on this or I will NOT let this go.

 

If this is true, then im out of Kraken. If people who dont use an API are disadvantaged traders, it is not acceptable.

btc on bitstamp are 20-30 €  worth more than on kraken(€). what is this ?

[GhostPlayer]

If this is true, then im out of Kraken. If people who dont use an API are disadvantaged traders, it is not acceptable.

That is the whole point of API trading. Even Crytpowat.ch is faster to update prices that Kraken. I dont understand it, but I accept it. Kraken is not the exception here, it's a technical thing.

 1 or 2 second lag?  I can live with that, sure no problem. I'm not a bot scalper.

 Having my margin called because for more than one hour I could NOT close them myself, while API trader are all happy - Not acceptable at all

 35 Bitcoin Kraken! 35 BITCOINS  

[Totscha]

Dear Kraken,

Get your act together.

Sincerely,
Everyone

[stereotype]

And still, their web clients continue to get shafted, while trades are still happening via API. Wow.

[Serpens66]

API is the same affected like the website itself. Good trading via API is not posible since several hours.

But every now and then you are able to load the website and also get a positive response from API. That's why the charts are updated and some trades were made.
Kraken is not down. But 95% of all calls don't reach them. But 5% does.
So the only advantage of API at the moment is, that you can send 100 calls to be 5 times succesfull. Or you can try loading the page 100 times... but that won't lower the load of Kraken

But yes, with API you had good chances to close a position...
And I think you are right, Kraken has to stop trading while such heavy load.

edit:
@GhostPlayer:
Can you explain me how a margin call happend? I thought a leverage of 5 means, that the price has to move ~20% in the wrong direction, before a margin call can happen.
Even if you opened a long position at 690€/BTC, the dump to 624€/BTC was only ~ 10%.
Or is my understanding of leverage wrong?

[stereotype]

API is the same affected like the website itself. Good trading via API is not posible since several hours.

But every now and then you are able to load the website and also get a positive response from API. That's why the charts are updated and some trades were made.
Kraken is not down. But 95% of all calls don't reach them. But 5% does.
So the only advantage of API at the moment is, that you can send 100 calls to be 5 times succesfull. Or you can try loading the page 100 times... but that won't lower the load of Kraken

But yes, with API you had good chances to close a position...
And I think you are right, Kraken has to stop trading while such heavy load.

Arr, OK. I dont use APIs, so totally ignorant of their use. Cheers for the info.