[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[choolah]

Kraken I am having problems too.  2 weeks and still no reply from Kraken support and my requested funds nowhere to be seen.

Could you please escalate request #260399 ASAP?  Thank you for your kind assistance.

I am very frustrated.  I love Kraken but this is pushing me away.

[litecoinbeast]

Kraken I am having problems too.  2 weeks and still no reply from Kraken support and my requested funds nowhere to be seen.

Could you please escalate request #260399 ASAP?  Thank you for your kind assistance.

I am very frustrated.  I love Kraken but this is pushing me away.

Yes I am having the same thing. I have submitted all documents and contacted support twice without any movement/answers. It has been ~ 1 1/2 weeks.

Update after checking email again.

I did get this on the 11th:

Code:

Hi,
Sorry that you haven't received a reply to this support ticket yet.
We have seen a huge wave of incoming support requests and it is currently taking us several days to respond.
We want to apologize for the slow service and to let you know that we are working around the clock to ensure everyone receives a response as soon as possible. Thanks for your patience.
The Kraken Team

The support ticket # is 253383
I do get the swarm because of LTC/BTC action lately. Cheers.

[LeGaulois]

It's a long time now Kraken is overloaded with support tickets. They really need to hire more workers or the huge amount of tickets will lead Kraken having the same shit support than coinbase. They surely have better priorities but support can not avoided at any cost. It make me hope i will never need any support in kraken

[OgNasty]

Anyone else having withdrawal issues?  Seems I have to put in a support ticket any time I want to actually receive my money.

[s0nix]

kraken need to add more coins!

Hey

I have a question precisely on this topic:
Does Kraken have a way to suggest a new cryptocurrency like the New Coin Request at Poloniex?
I would be really interested but could not find anything about it on Kraken.

[Totscha]

kraken need to add more coins!

Hey

I have a question precisely on this topic:
Does Kraken have a way to suggest a new cryptocurrency like the New Coin Request at Poloniex?
I would be really interested but could not find anything about it on Kraken.

Basically they operate like this (sorry Dargo, but it' totally true):

1. You make a recommendation with solid arguments.
2. They say no.
3. You ask why.
4. They give you a seriously weak counter argument. Examples: "We a focusing on other things right now", "We don't feel it's necessary right now", etc...
5. Some time goes by...
6. Then one of two things happen:
    a: nothing
    b: they add the feature you requested bragging about how they came up with it on their own.

Examples (that I personally suggested a long time ago (2014) and was promptly dismissed):
- flipping the BTC/LTC pair to LTC/BTC (like every other exchange had, and now Kraken also)
- maker/taker fee structure

Recently Dash. People were requesting it like crazy, but Kraken said no. Then out of the blue they add it saying on their blog: "You know what, we just decided to add Dash. We think it's a cool thing. The developers are really happy about it. Here's what they have to say....".

[guido777]

Hi Dargo, My Request numbers is 264550

I just wanna get verified Tier 3.

Thanks for your support.

Guido

[RayX12]

WTF!  I cant login to Kraken...  "Invalid login"

[ccminer.net]

is there a delay with EURO withdrawals?
Mine didn't arrived as usual!

[RayX12]

WTF!  I cant login to Kraken...  "Invalid login"

Took a 3 tries and then finally loged-in.

[s0nix]

kraken need to add more coins!

Hey

I have a question precisely on this topic:
Does Kraken have a way to suggest a new cryptocurrency like the New Coin Request at Poloniex?
I would be really interested but could not find anything about it on Kraken.

Basically they operate like this (sorry Dargo, but it' totally true):

1. You make a recommendation with solid arguments.
2. They say no.
3. You ask why.
4. They give you a seriously weak counter argument. Examples: "We a focusing on other things right now", "We don't feel it's necessary right now", etc...
5. Some time goes by...
6. Then one of two things happen:
    a: nothing
    b: they add the feature you requested bragging about how they came up with it on their own.

Examples (that I personally suggested a long time ago (2014) and was promptly dismissed):
- flipping the BTC/LTC pair to LTC/BTC (like every other exchange had, and now Kraken also)
- maker/taker fee structure

Recently Dash. People were requesting it like crazy, but Kraken said no. Then out of the blue they add it saying on their blog: "You know what, we just decided to add Dash. We think it's a cool thing. The developers are really happy about it. Here's what they have to say....".

Maybe...

But my question was: is there a form or a link or other way to suggest new cryptos?

Or is it easy to contact via e-mail?

[willi9974]

Hello kraken team,

i change my miner to miningpoolhub.com and i have the first ETH mining payment sending to my kraken wallet address, the balance is not visible. from the nano pool it was never a problem.

At the moment i have 3 small TX to my eth kraken deposit adress, but nothing on my kraken account.

Can you check way the deposit is not on my balance?

--> here are my ticket / request number 272865


Best Regards
Willi

UPDATE: I think i have my problem --> the deposit was only 0,03 ETH :-) sorry for the spam :-)

Your deposit will be processed once your deposit address has a balance of at least 0.05 ETH. The amount credited will be the balance of your address minus the transaction fee for moving it to our wallet.

[Scheede]

Edited throught to many private informations which I retrospective don´t want to share

[species8472]

I cannot login into my account, it has ticket id: 272777.
I can't trade daily if my account is locked for a couple of days.

[eddiegrosu1]

Has anyone else been waiting ages for Tier 3 verification? Been over a week now!

Make a request with support and post the request number here so I can escalate your case.

Hi Dargo,

Would it be possible to help me out too. I've been waiting for 4 days to get Tier 3 verified. My request number is 275323. Thanks in advance.

Hello Dargo,

Thank you for all the help you have been providing people. I am having issues getting verified for tier 3 as well, is there a way you can look into this? Request #274607.  Thank you and God Bless.

[vevnca]

  Kraken. Seriously? I have deposited money with SEPA 15 days ago. Nothing has happened since. No replies to tickets, and funds are not there. What is going on???

[stereotype]

@Kraken 

Shame on you, for giving the newbies a completely unnecessary negative first experience. Fuck you.

[iVinz]

Hi Dargo,

please help me:

Request #276349

since 18-05-17 10:32:07 Confirming

Thanks!

[thatbluedude]

any chance you will add verification through fidor(or other 3rd party) like afaik the bitcoin.de exchange does?

[stcramto]

did a withdrawal in €uro and it's been on hold since yesterday

have done deposits and withrawals in the past and never had issues, what's the reason for "on hold"?

holding money hostage is not fun