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[Bestrates]

Hi Dargo,
7 days my cash deposit has been on hold. No response on support ticket (297049).  No messages from kraken.
Can you please help?  If an account is fully verified, fully functioning, you would expect either a fast response to the support ticket or an e-mail explaining what the problem is. Not just silence.
Regards

[N00bTrade]

Is it possible to raise/escalate ticket #283311 ?

It has been 9 days since I filed for verification but so far have to receive any feedback whatsoever. Yes, I got one reply from a certain Mike three days saying it's busy but that was about it.

[jhasun]

Hey Drago,

Could you check 321530? I've been waiting a week already, and have to make some exchanges.

Thanks!

[willemh]

Dargo could you please look into my tier 1-2 verification. Support ticket 321735. Thanks!

[jmarq360]

Hi Dargo!

I'm in the similar situation as everyone else. After 5 days I haven't even been tier 1 verified, let alone tier 2, and 3. I know you are probably extremely busy but is there any way you could help me out? I'd really appreciate it. Thanks so much for your time!

My support ticket is # 322210

[Dargo]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets.

I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time. 

[Dargo]

Do you support funding from Hong Kong or China?

If your bank supports international payments in the currencies we accept, then yes. See https://www.kraken.com/en-us/help/faq#funding-options-fees

[N00bTrade]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets.

I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time. 

Thank you for your reply and it seems Kraken is very successful hence the influx of new users and the (much-needed) expansion of staff. That said, I have spoken with newer signups getting verified quicker and to higher tiers than people that requested the verification longer time ago. As you might understand, this sounds like randomness and not "in the order received".

Even though this does not speed up the process we're all waiting for, I would like to point out that maybe the order & speed of verification needs reviewing internally to help both Kraken and its customers in the future.

[spinosaurus]

Hello Drago,

Yesterday I was not able to login to my account although I am sure I entered right username and password and 2FA verification. After several unsuccessful attempts I created a new password and tried with it but it didn'nt help. Now my account is temporary suspended because of too many failed attempts to login. I suppose the reason of this may be that i tried to connect from a new ip adress or 2FA getting out sinc. I am worried that  I may have been hacked.
It is very stressful situation because I was in process of withdrawing all my crypto to fiat so the amount in my account is quite important.
Please escalate support ticket 317874

Thank you.

[patel_purvesh]

Hi Dargo,

Can you please check on my verification?  my ticket no is #324541

Thanks!!!

[PT92]

Hi Kraken / Dargo,

My deposit has been on hold due to exceeding my daily limit since May 24th. It has bene quite a while, could you please check out the deposit? I've also upgraded till tier 3, to fix this problem for future deposits (the upgrading is not the priority, the deposit on hold is!) Ticket number is 298098.

Thanks in advance.

[Dargo]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority.

I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time.

[vahtis]

Waiting for the tiers 1 and 2 verification.
My public id is AA91 N84G BTH4 RVEY

Are tiers normally verified at the same time?
I got tier 1 verified but tier 2 is not verified.

I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time.

Most likely it will slow overall process instead of speeding things up. Good call in my opinion.

[flekkelek]

Are tiers normally verified at the same time?
I got tier 1 verified but tier 2 is not verified.

Same here, so I guess they handle them separated.

[jeffytune]

Do you support funding from Hong Kong or China?

If your bank supports international payments in the currencies we accept, then yes. See https://www.kraken.com/en-us/help/faq#funding-options-fees

Thanks for ur answer.

But seeing so many ppl posting their problems here shows that you must recruit adequate number of support personnels otherwise by not providing timely support you are harming ur users with opportunity cost.

And Cryptos are all just opportunity and time is money which you are wasting of your users instead of safeguarding it.

SAD!

[IamCANADIAN013]

Getting really frustrated.  Had an account with Carvirtex.  Been trying to figure out what my options are with Kraken.  Sent a ticket 2 weeks ago. No response.  I've tried recovering my password, username, even tried to sign up again. NOTHING!

All I want to do is be able to gain access to what I once had with Carvirtex.

[KaTXi]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority.

I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time.

Darga, Might I ask you for an update on the bug that affected a couple of users last week with the orders executed out of the order book? It's been more than a week and all I got is a "we are investigating it", while some accounts are in negative because of this.

[skoglopar]

Waiting now for over a week to get verification for Tier 1, tier 2 and tier 3.
Is this normal that it takes that long or should i contact them about the verification?

[Totscha]

Waiting now for over a week to get verification for Tier 1, tier 2 and tier 3.
Is this normal that it takes that long or should i contact them about the verification?

They explained 4 posts up that the wait time is 14 days + right now. It's not going to help if you contact them...

[Glassed Silver]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority.

I'm very sorry, but due the volume of requests about verification tickets we are no longer able escalate these tickets (escalation was not helping much anyway for these tickets). The verification team is working very hard to process accounts as soon as possible in the order they are received. Unfortunately, due to a long queue of accounts waiting to get verified, it may take two weeks or longer. We are doing everything we can to speed this up, including hiring more staff, but the long wait time for account verification is likely to continue for some time.

It would be very helpful if Kraken updated its stated waiting time on their site then.

2 weeks is extremely steep in my opinion, especially when the stated time says minutes to 48h.

I'm glad for their success, but communication upfront about something that gets in my way of filing orders I base on something as volatile as current coin performance would be greatly appreciated.

I've missed my last Ripple price alerts and couldn't buy then, was a shame but such is life.

To leave users hoping for a 48h time window, or even bare minutes strikes me as careless website maintenance.