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[GeckoCoin]

Same problem here.  I am already Tier 3 verified but receiving no response from support re: funding options


I have messaged Dargo and hopefully this can be resolved.

[1715453683]

1715453683

[Totscha]

And now for something completely different!

Not that I don't enjoy posts from newcomers posting their ticket #. And I'm also terribly sorry for spamming in your ticket bump thread.

Anyway, I'm pleased Kraken is looking into setting up dynamic withdrawal fees for crypto coins. Might I suggest you look into Litecoin fees ASAP? 0.02 LTC is a bit high at today's prices, don't you think?

Keep up the good work! Cheers!

[Cryptoby]

What's wrong with Kraken? I thought it's a good exchange. I'm a new chustomer and I have now Tier 3. On 30. May in the morning I made a deposit, but it is till now at "on Hold". I've writen the support many days ago but nothing is happening  . Are they now a scam? I'm thinking of going to another exchanger. Maybe I have to take my money back ... if nothing happens the next hours ... I don't know ... It's sad, cause I thought they are good and fast ... but now this happens  ... How can I reach them? The support isn't answering.

[jedaite]

What's wrong with Kraken? I thought it's a good exchange. I'm a new chustomer and I have now Tier 3. On 30. May in the morning I made a deposit, but it is till now at "on Hold". I've writen the support many days ago but nothing is happening  . Are they now a scam? I'm thinking of going to another exchanger. Maybe I have to take my money back ... if nothing happens the next hours ... I don't know ... It's sad, cause I thought they are good and fast ... but now this happens  ... How can I reach them? The support isn't answering.

Post your support ticket here and Dargo (from Kraken) will help you.

[Cryptoby]

What's wrong with Kraken? I thought it's a good exchange. I'm a new chustomer and I have now Tier 3. On 30. May in the morning I made a deposit, but it is till now at "on Hold". I've writen the support many days ago but nothing is happening  . Are they now a scam? I'm thinking of going to another exchanger. Maybe I have to take my money back ... if nothing happens the next hours ... I don't know ... It's sad, cause I thought they are good and fast ... but now this happens  ... How can I reach them? The support isn't answering.

Post your support ticket here and Dargo (from Kraken) will help you.

Thank you :-). My number of the request at Kraken is 329926. I opened it at the 1. of June. Is it enough information?

[Serpens66]

And now for something completely different!

Not that I don't enjoy posts from newcomers posting their ticket #. And I'm also terribly sorry for spamming in your ticket bump thread.

Anyway, I'm pleased Kraken is looking into setting up dynamic withdrawal fees for crypto coins. Might I suggest you look into Litecoin fees ASAP? 0.02 LTC is a bit high at today's prices, don't you think?

Keep up the good work! Cheers!

and how about btc withdrawal fee? it is 0.0025 BTC now O.ô
A priority setting would be nice. highpriority -> 0.0025BTC,  low priority -> 0.0005BTC

[jedaite]

What's wrong with Kraken? I thought it's a good exchange. I'm a new chustomer and I have now Tier 3. On 30. May in the morning I made a deposit, but it is till now at "on Hold". I've writen the support many days ago but nothing is happening  . Are they now a scam? I'm thinking of going to another exchanger. Maybe I have to take my money back ... if nothing happens the next hours ... I don't know ... It's sad, cause I thought they are good and fast ... but now this happens  ... How can I reach them? The support isn't answering.

Post your support ticket here and Dargo (from Kraken) will help you.

Thank you :-). My number of the request at Kraken is 329926. I opened it at the 1. of June. Is it enough information?

Yes, the info is enough. Also, FYI, I'm a regular Kraken user just like you. 

[Totscha]

What's wrong with Kraken? I thought it's a good exchange. I'm a new chustomer and I have now Tier 3. On 30. May in the morning I made a deposit, but it is till now at "on Hold". I've writen the support many days ago but nothing is happening  . Are they now a scam? I'm thinking of going to another exchanger. Maybe I have to take my money back ... if nothing happens the next hours ... I don't know ... It's sad, cause I thought they are good and fast ... but now this happens  ... How can I reach them? The support isn't answering.

The support is slow even when business is slow. Right now they have a serious influx of new customers, and many of them probably didn't read any instructions and spam the hell out the support channels. Long story short, I takes a couple of weeks before they can answer your ticket.

Kraken works great, but in case something goes wrong you have to bite the bullet and prepare yourself for a long, long wait...

You can't take your money back anyway, it's on hold. Basically an algorithm noticed something it didn't like and now a person has to look at the transaction manually to see if it's OK. And they REALLY take their sweet time doing that. But in their defense, usually they are waiting for some info from your bank.

Things to avoid doing to prevent 'on hold' deposits:
- Check if your bank is crypto friendly, some are medieval in this respect. They flag your deposits as suspicious. Takes ages to get your money moving again.
- Make sure the account holder name on your bank account and Kraken account are identical! Every single character! One little typo. Bam! On hold.
- Never make a fiat deposit in the same amount too close together (in the same week). They will think the second might be a double, and put it on hold.
- Don't deposit an amount too close to the daily limit. The exchange rate might change and you go over your limit. Again, on hold.

[Cryptoby]

What's wrong with Kraken? I thought it's a good exchange. I'm a new chustomer and I have now Tier 3. On 30. May in the morning I made a deposit, but it is till now at "on Hold". I've writen the support many days ago but nothing is happening  . Are they now a scam? I'm thinking of going to another exchanger. Maybe I have to take my money back ... if nothing happens the next hours ... I don't know ... It's sad, cause I thought they are good and fast ... but now this happens  ... How can I reach them? The support isn't answering.

The support is slow even when business is slow. Right now they have a serious influx of new customers, and many of them probably didn't read any instructions and spam the hell out the support channels. Long story short, I takes a couple of weeks before they can answer your ticket.

Kraken works great, but in case something goes wrong you have to bite the bullet and prepare yourself for a long, long wait...

You can't take your money back anyway, it's on hold. Basically an algorithm noticed something it didn't like and now a person has to look at the transaction manually to see if it's OK. And they REALLY take their sweet time doing that. But in their defense, usually they are waiting for some info from your bank.

Things to avoid doing to prevent 'on hold' deposits:
- Check if your bank is crypto friendly, some are medieval in this respect. They flag your deposits as suspicious. Takes ages to get your money moving again.
- Make sure the account holder name on your bank account and Kraken account are identical! Every single character! One little typo. Bam! On hold.
- Never make a fiat deposit in the same amount too close together (in the same week). They will think the second might be a double, and put it on hold.
- Don't deposit an amount too close to the daily limit. The exchange rate might change and you go over your limit. Again, on hold.

Thank you for the good answer  ... I hope it will go faster ... I need it to buy some Coins ... All the things you mentioned are correct in my case ... the bank is Fidor (they say they work with them), account holder name is the same, it can't be at the limit ... maybe it's because it's my first deposit ... I don't know

[Cryptoby]

What's wrong with Kraken? I thought it's a good exchange. I'm a new chustomer and I have now Tier 3. On 30. May in the morning I made a deposit, but it is till now at "on Hold". I've writen the support many days ago but nothing is happening  . Are they now a scam? I'm thinking of going to another exchanger. Maybe I have to take my money back ... if nothing happens the next hours ... I don't know ... It's sad, cause I thought they are good and fast ... but now this happens  ... How can I reach them? The support isn't answering.

Post your support ticket here and Dargo (from Kraken) will help you.

Thank you :-). My number of the request at Kraken is 329926. I opened it at the 1. of June. Is it enough information?

Yes, the info is enough. Also, FYI, I'm a regular Kraken user just like you. 

Thanks a lot  ... I hope it will be solved soon ...

[Dargo]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority. I'll respond individually to a few tickets as well, but won't have time to respond to everyone.

It won't help to post ticket numbers that are about your verification status because we are not escalating these tickets. We are only escalating tickets for already verified accounts that have a funding issue, trading issue, or account access issue. This doesn't mean we are ignoring account verification - we have a large account verification team who are working to verify accounts as soon as possible in the order they are received.

[Dargo]

And now for something completely different!

Not that I don't enjoy posts from newcomers posting their ticket #. And I'm also terribly sorry for spamming in your ticket bump thread.

Anyway, I'm pleased Kraken is looking into setting up dynamic withdrawal fees for crypto coins. Might I suggest you look into Litecoin fees ASAP? 0.02 LTC is a bit high at today's prices, don't you think?

Keep up the good work! Cheers!

and how about btc withdrawal fee? it is 0.0025 BTC now O.ô
A priority setting would be nice. highpriority -> 0.0025BTC,  low priority -> 0.0005BTC

The BTC withdrawal fee should drop again pretty soon. We are going to batch transactions, which will take a few minutes longer, but hopefully we should be able to get the fee down to around 0.001 this way.

[HPt]

And now for something completely different!

Not that I don't enjoy posts from newcomers posting their ticket #. And I'm also terribly sorry for spamming in your ticket bump thread.

Anyway, I'm pleased Kraken is looking into setting up dynamic withdrawal fees for crypto coins. Might I suggest you look into Litecoin fees ASAP? 0.02 LTC is a bit high at today's prices, don't you think?

Keep up the good work! Cheers!

and how about btc withdrawal fee? it is 0.0025 BTC now O.ô
A priority setting would be nice. highpriority -> 0.0025BTC,  low priority -> 0.0005BTC

The BTC withdrawal fee should drop again pretty soon. We are going to batch transactions, which will take a few minutes longer, but hopefully we should be able to get the fee down to around 0.001 this way.

Hi Dargo, could you please explain why Kraken charges 20mLTC for LTC withdrawals? 20mLTC are completely detached from real-world network fees (by at least a factor of 20). So, either this is a mistake or an attempted rip off in the wake of high BTC fees.

[Lj_Mouzer]

Hi Dargo

I made my first deposit in my verified Tier 3 account but it's been on hold for days now.
Could you check this out, ticket nr 346488 & 352384

[Alttrader203]

My withdrawals are on hold for almost a week! I created 2 tickets, both received automatic answer referring to some mail i should have received (which i did not receive)
I want my funds released, please help

One of the tickets: 342736

I do not know why i do not get the confirmation mails, tried changing my mail back and forth, it works. BUt the withdrawals are stuck regardless

[pete777]

Hi Dargo, can you please help me solve my problem? I have my deposit in € ON HOLD. I sent larger amount of money from my bank and now I cannot use them on exchange. Already contacted support with ticket #351824 - got one answer which didnt solved my problem. What should I do to release my deposit? How long it takes? Are my € lost? Thanks a lot.

[aquilaplus]

Hey Dargo,

I'm using Kraken since a long time, but made my first big SEPA EUR withdraw about 20 days ago, and it's still stuck on "On Hold" since.
I wrote a message to the support last week, but still didn't get any answer from them. My ticket number is the following : 351580
For information, I'm verified until Tier 2.
Can you help me with that ?
Thanks in advance

[Cryptoby]

Update: I've alerted support to all ticket numbers posted or sent by DM since my last post, except for verification tickets and tickets that are already at the highest priority. I'll respond individually to a few tickets as well, but won't have time to respond to everyone.

Thank you very much! Now the money has arrived correctly   . Thanks  

[jack0m]

And now for something completely different!

Not that I don't enjoy posts from newcomers posting their ticket #. And I'm also terribly sorry for spamming in your ticket bump thread.

Anyway, I'm pleased Kraken is looking into setting up dynamic withdrawal fees for crypto coins. Might I suggest you look into Litecoin fees ASAP? 0.02 LTC is a bit high at today's prices, don't you think?

Keep up the good work! Cheers!

and how about btc withdrawal fee? it is 0.0025 BTC now O.ô
A priority setting would be nice. highpriority -> 0.0025BTC,  low priority -> 0.0005BTC

+1

You explained the 400% increase of BTC withdrawal fee as:

Kraken always pays a miner fee that is sufficient to ensure transactions are processed quickly

Well, there might be some users who can't care less of their transactions being processed quickly, if that would cost over 7$ at current rate.
Then please, provide different withdrawal channels: one with higher fee for quick withdrawal, and one for slower yet cheaper ones.
Thank you.

[hasfidanken]

My account has been blocked for 2 weeks, no reply for customer support.

I've receved a mail with questions to which I've replied very precisely, since then just silence.

I can't wait anymore, I need to access my money NOW!

Please help, my support case ID is 297933