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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 621413 times)
sgtwiggles
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July 03, 2017, 10:40:18 AM
 #4541

I use Kraken for the first time at the weekend.  
Was not smooth experience.  
Yesterday I made a withdrawal request for some EUR and then nothing.  No confirmation email.  
So today I spend 30 mins trying to log in but get pushed out by Cloud flare despite being on the same computer.  (right now I cant log in at all)
Eventually I log in and see my Euros still sitting there.  
I understand the transfer can take up to 5 business days but how long is it until Krakan ACTUALLY start the request?!  
They have my money.
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flekkelek
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July 03, 2017, 12:46:20 PM
 #4542

I use Kraken for the first time at the weekend.  
Was not smooth experience.  
Yesterday I made a withdrawal request for some EUR and then nothing.  No confirmation email.  
So today I spend 30 mins trying to log in but get pushed out by Cloud flare despite being on the same computer.  (right now I cant log in at all)
Eventually I log in and see my Euros still sitting there.  
I understand the transfer can take up to 5 business days but how long is it until Krakan ACTUALLY start the request?!  
They have my money.
How were you able to log in when you can't log in? I don't even understand the case.
Anyways you trusted them with your money, and it can take up to 5 business days, so why the heck are you asking this on the very first day? I'm not even sure you are in the same timezone as them. Do you think they will manually start your request on a sunday evening, or what?

Tesó, van egy kis merited? Buszjegyre kell.
Neopallium
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July 03, 2017, 12:55:17 PM
 #4543

I have been waiting a month for a CAD withdrawal to go through.  The withdrawal has been stuck in the "sending" status for a month.

Created a support request 2 weeks ago, but they didn't really help at all, just kept sending the same reply and closing my request.

Then they requested that I attach a screenshot of my bank account, but the support website doesn't support attachments and replying to the support emails doesn't do anything.  Asking for a screenshot of my bank account, seems to me to just be a way do delay doing any real work on the request.

A screenshot of my bank account is not going to show any useful information.  I had already included full details of my bank information and the withdrawal when I opened the request.

Please take a look at request #425160 (a follow-up of my original request).  #387314 was the original request I opened, but was closed and marked as resolved even though the issue hasn't been resolved.

I am about ready to try to fill a complaint against "Kraken Client Engagement" person "Will", since he just cared about marking my request a resolved, instead of doing any real work.  Customer really shouldn't have to be coming to a public forum to get someone to take their support request seriously.

Thanks,
Robert G. J.
torrentco
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July 03, 2017, 12:58:30 PM
 #4544

hey,

i made a ICN deposit of 2549 today morning.
txid id says the address has received the coins but my kraken balance doesnt show that.

what can i do?

txid: 0x1298bbad91ea560d75f994e26b10700e4837c757f0270f24d11e6debb4226388
Neopallium
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July 03, 2017, 01:02:15 PM
 #4545

I use Kraken for the first time at the weekend.  
Was not smooth experience.  
Yesterday I made a withdrawal request for some EUR and then nothing.  No confirmation email.  
So today I spend 30 mins trying to log in but get pushed out by Cloud flare despite being on the same computer.  (right now I cant log in at all)
Eventually I log in and see my Euros still sitting there.  
I understand the transfer can take up to 5 business days but how long is it until Krakan ACTUALLY start the request?!  
They have my money.

Does the withdrawal page show the withdrawal request?  If the funds are still counted in your account, then the funds haven't been deducted for the withdrawal request.  I would try to create the withdrawal request again.  Maybe the first request failed to be recorded by Kraken's servers (bad HTTP request?  Cloud flare issue?).

I started a withdrawal request last month (still waiting for the funds to arrive), and I am sure the funds were deducted right away, before they even accepted the request.
aesma
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July 03, 2017, 01:12:03 PM
 #4546

Yes you shouldn't see your funds anymore if the request has been registered.

Since you mention Euro was it a SEPA withdrawal ?
sgtwiggles
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July 03, 2017, 01:53:32 PM
 #4547

I use Kraken for the first time at the weekend.  
Was not smooth experience.  
Yesterday I made a withdrawal request for some EUR and then nothing.  No confirmation email.  
So today I spend 30 mins trying to log in but get pushed out by Cloud flare despite being on the same computer.  (right now I cant log in at all)
Eventually I log in and see my Euros still sitting there.  
I understand the transfer can take up to 5 business days but how long is it until Krakan ACTUALLY start the request?!  
They have my money.
How were you able to log in when you can't log in? I don't even understand the case.
Anyways you trusted them with your money, and it can take up to 5 business days, so why the heck are you asking this on the very first day? I'm not even sure you are in the same timezone as them. Do you think they will manually start your request on a sunday evening, or what?

I said  "eventuality I was able to log in"

I was looking for help as a newbie but I can see that in the cryptoworld, newb questions are treated with disdain by unfriendly know-it-all types.

I use Kraken for the first time at the weekend.  
Was not smooth experience.  
Yesterday I made a withdrawal request for some EUR and then nothing.  No confirmation email.  
So today I spend 30 mins trying to log in but get pushed out by Cloud flare despite being on the same computer.  (right now I cant log in at all)
Eventually I log in and see my Euros still sitting there.  
I understand the transfer can take up to 5 business days but how long is it until Krakan ACTUALLY start the request?!  
They have my money.

Does the withdrawal page show the withdrawal request?  If the funds are still counted in your account, then the funds haven't been deducted for the withdrawal request.  I would try to create the withdrawal request again.  Maybe the first request failed to be recorded by Kraken's servers (bad HTTP request?  Cloud flare issue?).

I started a withdrawal request last month (still waiting for the funds to arrive), and I am sure the funds were deducted right away, before they even accepted the request.


Thank you for your help. I will give it a try. And thanks for not being sarcastic or patronising.  Much appreciated.  Smiley

Kraken seems to have many problems judging by this thread.

Yes you shouldn't see your funds anymore if the request has been registered.

Since you mention Euro was it a SEPA withdrawal ?

Yes, SEPA.
sgtwiggles
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July 03, 2017, 02:15:58 PM
 #4548

I have been waiting a month for a CAD withdrawal to go through.  The withdrawal has been stuck in the "sending" status for a month.

Created a support request 2 weeks ago, but they didn't really help at all, just kept sending the same reply and closing my request.

Then they requested that I attach a screenshot of my bank account, but the support website doesn't support attachments and replying to the support emails doesn't do anything.  Asking for a screenshot of my bank account, seems to me to just be a way do delay doing any real work on the request.

A screenshot of my bank account is not going to show any useful information.  I had already included full details of my bank information and the withdrawal when I opened the request.

Please take a look at request #425160 (a follow-up of my original request).  #387314 was the original request I opened, but was closed and marked as resolved even though the issue hasn't been resolved.

I am about ready to try to fill a complaint against "Kraken Client Engagement" person "Will", since he just cared about marking my request a resolved, instead of doing any real work.  Customer really shouldn't have to be coming to a public forum to get someone to take their support request seriously.

Thanks,
Robert G. J.

Hmm, If my money is ever sent, I hope I don't have to wait a month too!   Perhaps you should consider taking this in a legal direction. After all, its your money.  I wont be using Kraken again once I have my money.
aesma
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July 03, 2017, 02:49:59 PM
 #4549

I've sent 10 more SEPA transfers, just less than 1000€ each, to Kraken yesterday (trying to fly under the radar, not sure how effective it is), my French bank took some hours to send them for some reason, still they are credited on Kraken now, so around 24h, not the shortest I've seen but nothing to complain about.

If Kraken has some kind of limits with its bank I'm not hitting it.

why do you use an UNLICENSED(illegal) exchanger(Kraken) when you have Bitstamp(a financial licensed exchanger in Europe)? Smiley

When I first looked for an exchange years ago, I joined several, I don't think I tried Bitstamp, or maybe it didn't exist or wasn't on my radar. Kraken ended up the winner.

Today I have nothing good or bad to say about Bitstamp, however looking at their volume, they're a long way from Kraken, especially for BTC/EUR.
flekkelek
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July 03, 2017, 02:56:46 PM
 #4550


I said  "eventuality I was able to log in"

I was looking for help as a newbie but I can see that in the cryptoworld, newb questions are treated with disdain by unfriendly know-it-all types.


Woah. 90% of the "help looking" noobs are fake in exchange threads, and I thought a newbie would check his withdraw history at least, and would give a little more specific description about the issue, my bad. If you really a newbie are and you will dig yourself deeper into it, you will see how manipulators work and how they want to make chaos on exchanges to lower prices, and you will know why some "know-it-all" type of guys are sceptic if they see a post like that.





Tesó, van egy kis merited? Buszjegyre kell.
sgtwiggles
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July 03, 2017, 03:04:46 PM
 #4551

Yes, I am just finding my feet in the cryptoworld. Thanks for your understanding. Smiley

I was looking at coinbase but just came across this: http://www.naturalnews.com/2017-06-13-bitcoin-wallet-coinbase-now-seizing-accounts-of-americans-total-ripoff-accounts-vanish.html

Are there any reliable exchanges?

I am considering Coinfloor.


Update on my Kraken situation....
Tried again as advised and it worked. Now says sending.
So I guess I wait 5 days before I start getting pissed off again right?  Grin
flekkelek
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July 03, 2017, 03:20:03 PM
 #4552

Yes, I am just finding my feet in the cryptoworld. Thanks for your understanding. Smiley

I was looking at coinbase but just came across this: http://www.naturalnews.com/2017-06-13-bitcoin-wallet-coinbase-now-seizing-accounts-of-americans-total-ripoff-accounts-vanish.html

Are there any reliable exchanges?

I am considering Coinfloor.


Update on my Kraken situation....
Tried again as advised and it worked. Now says sending.
So I guess I wait 5 days before I start getting pissed off again right?  Grin
Yes. And if it works, I'd still stick to kraken, because I've never experienced any problems with SEPA withdrawals this far (last withdraw took 2 days), maybe I'm just lucky with my Bank.

Tesó, van egy kis merited? Buszjegyre kell.
Manollo
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July 04, 2017, 04:34:53 AM
 #4553

Waiting since 9 days for SEPA withdrawal (on hold), ticket answered but without success. Anybody has a good idea what to do else?  Sad
Binitini
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July 04, 2017, 10:20:33 AM
 #4554

Please escalate ticket no. 302211 - we are waiting for a solution since almost a month .. the account is not working since almost 2 ... so please - solve the problem!


becoin
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July 04, 2017, 11:31:29 AM
 #4555

I've sent 10 more SEPA transfers, just less than 1000€ each, to Kraken yesterday (trying to fly under the radar, not sure how effective it is), my French bank took some hours to send them for some reason, still they are credited on Kraken now, so around 24h, not the shortest I've seen but nothing to complain about.

If Kraken has some kind of limits with its bank I'm not hitting it.

why do you use an UNLICENSED(illegal) exchanger(Kraken) when you have Bitstamp(a financial licensed exchanger in Europe)? Smiley

1. Why do we use UNLICENSED (illegal) currency (Bitcoin) when we have dollar and euro (financially licensed currencies in Europe)?
2. Bitstamp asked me to give them a notarized translation of the documents needed for verification. Obviously they don't have support speaking my language. Kraken have.
3. Bitstamp is a dollar exchange. If they claim they're European exchange why is their euro liquidity much less than their dollar liquidity?


1. BTC is a so called "ASSet" Smiley and nothing more. The exchanger must be licensed because they are accepting and sending fiat. It doesn't matter in exchange for...what. They can exchange fiat to shit and shit to fiat. Once they are dealing with fiat, they must have a license.

2. Bitstamp asked you for a notarized translation of the documents because the law(AML, KYC) requires that. You can easily find a legal translator in your country if you really want to "trade". It's one time verification. Same thing it may happen with any genuine forex company(if you already traded, you should know)

3. Bitstamp(or other legal exchanger) is a financial licensed company and they can exchange anything they want(currency, assets) according to their license.


What a sh!tty response... Not surprised Kraken have much larger customer base and doing much better than Bitstamp!
kordsa
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July 05, 2017, 11:55:09 AM
Last edit: July 05, 2017, 12:54:15 PM by kordsa
 #4556

@Kraken my money is since 20 days on hold! Give my money free.ticket numbers 425565, 425570, 391044
mayax
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July 05, 2017, 10:13:54 PM
 #4557

I've sent 10 more SEPA transfers, just less than 1000€ each, to Kraken yesterday (trying to fly under the radar, not sure how effective it is), my French bank took some hours to send them for some reason, still they are credited on Kraken now, so around 24h, not the shortest I've seen but nothing to complain about.

If Kraken has some kind of limits with its bank I'm not hitting it.

why do you use an UNLICENSED(illegal) exchanger(Kraken) when you have Bitstamp(a financial licensed exchanger in Europe)? Smiley

1. Why do we use UNLICENSED (illegal) currency (Bitcoin) when we have dollar and euro (financially licensed currencies in Europe)?
2. Bitstamp asked me to give them a notarized translation of the documents needed for verification. Obviously they don't have support speaking my language. Kraken have.
3. Bitstamp is a dollar exchange. If they claim they're European exchange why is their euro liquidity much less than their dollar liquidity?


1. BTC is a so called "ASSet" Smiley and nothing more. The exchanger must be licensed because they are accepting and sending fiat. It doesn't matter in exchange for...what. They can exchange fiat to shit and shit to fiat. Once they are dealing with fiat, they must have a license.

2. Bitstamp asked you for a notarized translation of the documents because the law(AML, KYC) requires that. You can easily find a legal translator in your country if you really want to "trade". It's one time verification. Same thing it may happen with any genuine forex company(if you already traded, you should know)

3. Bitstamp(or other legal exchanger) is a financial licensed company and they can exchange anything they want(currency, assets) according to their license.


What a sh!tty response... Not surprised Kraken have much larger customer base and doing much better than Bitstamp!


too bad that your are "legendary" and you don't know much about the financial business. it's ok but try to refrain yourself...it's embarrassing Smiley

you and many others seams to be brainwashed , shills, ignorant or kids. I don't know which one...  i cannot find other explanation when you see the facts but you keep going with non-senses Smiley
WouterC
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July 07, 2017, 07:09:04 AM
 #4558

Kraken is becoming a joke.

This is the message I got 14 days ago: Thank you. I have now verified your deposit and forwarded this to our Payments Team. They will be in touch soon.

It is faster to send the money via a post pigeon.
torrentco
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July 07, 2017, 01:20:00 PM
 #4559

is a kraken a little laggy today?
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July 07, 2017, 09:52:29 PM
 #4560

hi Kraken

i wired a USD Swift deposit via SMBC.  on 19th June.

still no deposit reflects on my account

i wrote to support twice with no responses in both

I've talked to my bank, they said money was  wired to correct receiver.

please help me resolve this

i have added all relevant details of swift wire confirmation via support

ticket number 412707

thanks

bumped

i sent another support message

with more details
request (419399)

please help me resolve this

will appreciate
thanks


bank advised me to send payment confirmation document to kraken

this apparently aid kraken in tracing payment from  your end

its a pdf document

with all swift wire details

resolved.

thank you kraken!

bumping this because i need clarification

support ticket 412707

Hi "   "

Thank you for resolving my ticket.

I have a question regarding what you said

"It appears that it was not automatically assigned to your account as the transaction was missing the deposit reference required to automatically assign it to your account."

was this an error on my end or on Kraken's end?

I ask because

a) i was careful to add all the details from Kraken's deposit page
b) i would like this not to happen in future

what should i do next time to make sure this does not happen again? My wire Transfers typically took 24 - 48 hours.



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