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[anto2412]

hello,

I come here because I have a problem, I have open a ticket 1 week ago and I have deposit 1000€ in with a transfert SEPA but I have not yet in my kraken account.
I forgot to whrite the reference code including "kraken.com" when submitting the wire transfer.
So i'm worried, is it possible to find my transfer with my money?
I would like an answer with explanation of the process please, if is possible.   

If you are a solution i would like know that 



Antoine.

[1714143875]

1714143875

[1714143875]

1714143875

[Bonez0r]

hello,

I come here because I have a problem, I have open a ticket 1 week ago and I have deposit 1000€ in with a transfert SEPA but I have not yet in my kraken account.
I forgot to whrite the reference code including "kraken.com" when submitting the wire transfer.
So i'm worried, is it possible to find my transfer with my money?
I would like an answer with explanation of the process please, if is possible.   

If you are a solution i would like know that 



Antoine.

Just to set your mind at ease, I once had the same problem (no reference code). I contacted support and they manually added the funds to my account. So don't worry, your money isn't lost lost, support can see your deposit and add it to your account.

[anto2412]

Just to set your mind at ease, I once had the same problem (no reference code). I contacted support and they manually added the funds to my account. So don't worry, your money isn't lost lost, support can see your deposit and add it to your account.

thanks for your answer but i have not news of the support since 1 week and I have open lot of tickets...

[Totscha]

Kraken made any announcements regarding the Bitcoincash/BitcoinABC hardfork, I know that GDAX and Coinbase won't be supporting it or treating as bitcoin at least.

We have not made any announcement about this yet. I think we do plan to make one, but I'm not sure when.

It would be nice to hear something before Aug 1st

[jennywhzz]

Two questions before I check out the website. Number one Are there specific regulations for know-your-customer and such for the United States or any restrictions for the United States where will be trading from? The second one is basically a variation of the first, let's say that I go on to your website and I deposit BTC, I didn't use that BTC to trade for US dollars at then trade those US dollars for Japanese Yen taking advantage of a change in price and then I change those Japanese Yen back into BTC which means that technically I have gone from cryptocurrency to Fiat put them back to Fiat again if I do that do I still have to qualify for the deposit and withdrawal restrictions and regulations as if I'm depositing withdrawing Bitcoin?

[Dargo]

Does Kraken offer a service if I wanted to sell a large amount of BTC/ETH for fiat? I'm level 3 verified and want to withdraw more than my limit in few transactions as possible.

You can get higher limits by verifying your account to Tier 4.

[Dargo]

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

[Dargo]

Just to set your mind at ease, I once had the same problem (no reference code). I contacted support and they manually added the funds to my account. So don't worry, your money isn't lost lost, support can see your deposit and add it to your account.

thanks for your answer but i have not news of the support since 1 week and I have open lot of tickets...

If you still need help, you can escalate your ticket using this form: https://goo.gl/forms/2VolutBY6HBGJRRA3

[Dargo]

Two questions before I check out the website. Number one Are there specific regulations for know-your-customer and such for the United States or any restrictions for the United States where will be trading from? The second one is basically a variation of the first, let's say that I go on to your website and I deposit BTC, I didn't use that BTC to trade for US dollars at then trade those US dollars for Japanese Yen taking advantage of a change in price and then I change those Japanese Yen back into BTC which means that technically I have gone from cryptocurrency to Fiat put them back to Fiat again if I do that do I still have to qualify for the deposit and withdrawal restrictions and regulations as if I'm depositing withdrawing Bitcoin?

I'm not sure exactly what you are asking, but there's no way to avoid KYC requirements. You have to verify your account regardless of whether you are transacting in crypto or fiat. There aren't really any special restrictions in the US, except you need to verify to Tier 3 before you can deposit or withdraw fiat (USD) via bank transfers.

[KozziMozzi]

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

How can you answer this without any other precision, excuse or any word for your customer to know what is going on.
Did you try yourself to trade on your site?
It is impossible.
There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional.

[Dargo]

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

How can you answer this without any other precision, excuse or any word for your customer to know what is going on.
Did you try yourself to trade on your site?
It is impossible.
There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional.

I answered the question, which was asking if there is any news on the new trading engine and there is no news. We understand that the new trade engine is very urgent and we are urgently working to launch it, but I cannot give any estimates as to when the launch date might be.

[Rannasha]

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

Would there at least be an option to implement some temporary stopgap measures until the new engine is ready? For example a minimum order size to cut down on the total number of orders the engine has to handle.

[KozziMozzi]

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

How can you answer this without any other precision, excuse or any word for your customer to know what is going on.
Did you try yourself to trade on your site?
It is impossible.
There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional.

I answered the question, which was asking if there is any news on the new trading engine and there is no news. We understand that the new trade engine is very urgent and we are urgently working to launch it, but I cannot give any estimates as to when the launch date might be.

What about lowering your fees until this is fixed?
I lost money because of orders not executed.
The engine is broken even when there is no high volume. Even the last price and orders book displayed on your site are not accurate.

[Serpens66]

Would there at least be an option to implement some temporary stopgap measures until the new engine is ready? For example a minimum order size to cut down on the total number of orders the engine has to handle.

I heard minimum order size was already increased from 0.0001 BTC to 0.0002 BTC.

But I doubt that it will help much to increase it even more (at least the 0.0002 increase did not help)

[corleto]

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

How can you answer this without any other precision, excuse or any word for your customer to know what is going on.
Did you try yourself to trade on your site?
It is impossible.
There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional.

I answered the question, which was asking if there is any news on the new trading engine and there is no news. We understand that the new trade engine is very urgent and we are urgently working to launch it, but I cannot give any estimates as to when the launch date might be.

What about lowering your fees until this is fixed?
I lost money because of orders not executed.
The engine is broken even when there is no high volume. Even the last price and orders book displayed on your site are not accurate.

Some strange stuff going on indeed.
But besides the misinformation it actually takes ages for a submitted order to actually go live. This can be extremely costly as well (missing trades, paying bad prices).

[mikenz]

Quite unpleasant when you have to watch a 35 btc margin position in the green to fall deep in red without being able to close it.
Looks like I have to cut down my business with Kraken until this settles.

[culuuton]

"Tier 1 and 2 verification usually takes only a few minutes, but it can take much longer (a few days) if the application requires manual review."
How long does it take to get verified? I would like to get verify tier 1 but my status still pre-verified near 1 month.

[aesma]

35BTC margin position : were you trying to close it at market price ?

In June I started to see that the bigger my orders the worst they were at being executed, even when the order book should have allowed it.

[Totscha]

"Tier 1 and 2 verification usually takes only a few minutes, but it can take much longer (a few days) if the application requires manual review."
How long does it take to get verified? I would like to get verify tier 1 but my status still pre-verified near 1 month.

Pre-verified is Kraken's wierd way of saying: "We can't do business with you, yet."

https://support.kraken.com/hc/en-us/articles/202965096-What-does-Pre-Verified-mean-

Try another exchange, there's nothing else you can do

[bomberb17]

Is there any update on the MtGox claim? Are the claimed bitcoins going to be deposited to our accounts and when?