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[poordeveloper]

Guys, you should really start adding staff-decided labels and priorities to tickets. That way your work would be much more efficient.

The guy whose deposit is on hold needs to be checked back tomorrow.

But other tickets can be set to low priority. Others as urgent. Others labeled as "funds-locked".

If your ticket system works like this (not sure here, but most do), not sure if you warn people replying their own ticket will get their ticket back to the end of the queue. In that case, warn about it to prevent frustration.

[aesma]

I"m tier 2 verified.

How can I get tier 3 verified if I don't have utility statements or equivalent from my residence?   I travel a lot, and don't have any bills in my name.

Bank statement with the address on it?

I could do it with my credit card statement (Amex). It costs nothing to try anyway.

[stcramto]

aaaaaand blackout

creating account at bistamp

[crypt0dude]

Kraken down for anyone else? Been greeted with error 520 for over 15 minutes now, don't wanna lose money again with this bs...

[poordeveloper]

Down here as well.

[crypt0dude]

Working now, finally, no positions closed, phew 

[Ale88]

I tried to withdraw some ETH like 2 hours ago and it still shows "status: Initiated", it never took so long, any reason?

[Dargo]

Please note that we are going offline for maintenance in about 1.25hrs (around 7pm UTC/12pm PT). We expect to be offline for about 1 hour.

https://status.kraken.com/incidents/8pn3ydq55bsy

Also, sorry I haven't been too active here recently but I've been very busy. Pretty soon we'll have more staff on bitcointalk to help out so we can be more responsive.

If you have been waiting a while to hear back from support you can escalate your ticket here:

https://goo.gl/forms/2VolutBY6HBGJRRA3

It's a simple google form that only asks for your support ticket number, so it's safe.

[poordeveloper]

Hopefully it's related to the need for more scalability.

[spirale]

Seems like it's back online, but why are withdraws disabled? I get "Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits." when I try to go to withdraw. Level 2 should allow withdraws.  

edit: oh now it worked

[torrentco]

kraken going through some hard times these days.
i cant even place orders in my first try.have to try several times to get it done.
hope they clean mess soon or i ll be movin elsewhere.

[poordeveloper]

Just received this email:

Effective Wednesday August 30 around 6 am UTC (Tuesday August 29 around 11 pm PT) we will be reducing the allowed decimal place precision for placing orders in all trading pairs. Below is a list of all trading pairs showing the new allowed number of decimal places for each pair. For example, 2 decimal places will be allowed for bitcoin-USD (XBT/USD), meaning that you can place an order for $4,350.01 but not $4,350.001. Trying to place an order with more decimal places than allowed will result in an error and the order will not be created. If the "%" option is used to specify order price, the result will be truncated (rounded down) to the maximum allowed number of decimal places.

BCH/BTC   6
BCH/EUR   3
BCH/USD   3
DASH/BTC   6
DASH/EUR   3
DASH/USD   3
EOS/BTC   6
EOS/ETH   6
ETC/BTC   6
ETC/ETH   6
ETC/EUR   4
ETC/USD   4
ETH/BTC   6
ETH/CAD   3
ETH/EUR   3
ETH/JPY   1
ETH/USD   3
GNO/BTC   6
GNO/ETH   6
ICN/BTC   6
ICN/ETH   6
LTC/BTC   6
LTC/EUR   4
LTC/USD   4
MLN/BTC   6
MLN/ETH   6
REP/BTC   6
REP/ETH   6
REP/EUR   4
USDT/USD   4
XBT/CAD   2
XBT/EUR   2
XBT/JPY   0
XBT/USD   2
XDG/BTC   8
XLM/BTC   7
XMR/BTC   6
XMR/EUR   4
XMR/USD   4
XRP/BTC   6
XRP/EUR   6
XRP/USD   6
ZEC/BTC   6
ZEC/EUR   3
ZEC/USD   3

Reducing the price precision will help reduce extraneous activity in the order books as traders continually jump in front of each other by a very small fraction, resulting in a higher volume of canceled (unfilled) orders. We have received many requests from clients for this reduction and it will help reduce load on the trade engine with more efficient order books.

Thank you for choosing Kraken, the trusted and secure digital assets exchange.

The Kraken Team

[bitjoin]

Im glad they reduced the amounts of decimal points allowed for trades. If it were my choice i'd have them reduced it further, im not sure we even need a $0.01 to bitcoin anymore and maybe not even $0.1.  Just round it all off to dollar and let the bots squirm.  Why should bots get favour vs actual real human trades, bots offer less overall value imo.

[Samarkand]

Im glad they reduced the amounts of decimal points allowed for trades. If it were my choice i'd have them reduced it further, im not sure we even need a $0.01 to bitcoin anymore and maybe not even $0.1.  Just round it all off to dollar and let the bots squirm. Why should bots get favour vs actual real human trades, bots offer less overall value imo.

Kraken is earning money from fees and traders that use bots generate a ton of volume compared to a casual customer.
Therefore it is completely understandable that they have to take into account how a business decision will affect
the bots that operate on their platform.

In terms of value a single active bot is probably preferable to hundreds of casual small time traders for Kraken

[Pang.]

11 days waiting for any response. Account locked but no news since days ago. Nice amount of $ but can not do any trade or withdrawal.

No response by twitter or mail...I understand them need time, but I do not know if my funds are safe in kraken or someone hacked it.

Ticket #311114

Thanks

Kraken team tell me,them will solve in short time...

Waiting since 29 May

Thanks

Another week (50 days) and no more news about when kraken team release my account. I need do some movements, but always the answer: "We appreciate your patience"

Thanks

Two months later and I still can not access my funds.

I have sent, and responded to everything the kraken team has asked me, they tell me that everything is ok, and my funds secure, but now they tell me to wait 2 or 3 more weeks.

Honestly, this is not funny anymore.

I hope seriously, and that this will be solved at once.

Thank you.

3 months later and I still can not accessmy funds.


At this rate I will die before seeing my funds again.


I honestly expected a lot more seriousness when I started working with Kraken. I hope it will be resolved and I will write it here if that day comes.


All those who ask me privately, I will publicly answer if there is any newness in the case.

Thank you

[bitjoin]

Im glad they reduced the amounts of decimal points allowed for trades. If it were my choice i'd have them reduced it further, im not sure we even need a $0.01 to bitcoin anymore and maybe not even $0.1.  Just round it all off to dollar and let the bots squirm. Why should bots get favour vs actual real human trades, bots offer less overall value imo.

Kraken is earning money from fees and traders that use bots generate a ton of volume compared to a casual customer.
Therefore it is completely understandable that they have to take into account how a business decision will affect
the bots that operate on their platform.

In terms of value a single active bot is probably preferable to hundreds of casual small time traders for Kraken

I dont believe it sorry. The biggest resource to tap is usually always human consciousness. The bot is just a watered down packaged form of that.  Bots in poker make money for sites also in terms of rake but overall they are just a drain on the whole economy. I cant be arsed to look into it but im guessing its the same and even if its not i just dont care to talk about it.

I know for me personally, when i trade i get fed up with bots, so i trade less because its just not fun to have some bot always skip in front of your order with 0.0000001 more etc. This is like playing a computer game where its rigged, just no fun at all.  My attention (so also money) just gets put elsewhere in life.

[Serpens66]

I dont believe it sorry. The biggest resource to tap is usually always human consciousness. The bot is just a watered down packaged form of that.  Bots in poker make money for sites also in terms of rake but overall they are just a drain on the whole economy. I cant be arsed to look into it but im guessing its the same and even if its not i just dont care to talk about it.

I know for me personally, when i trade i get fed up with bots, so i trade less because its just not fun to have some bot always skip in front of your order with 0.0000001 more etc. This is like playing a computer game where its rigged, just no fun at all.  My attention (so also money) just gets put elsewhere in life.

You are judging ALL Bots, just because of a stupid single bot-strategy, which I also hate (but unfortunaltey it is very profitable...).  Yes there are many bots that are overbidding unfortunately.
But that is still the minority. You do not even notice most of the bots.
Eg arbitrage and market maker bots. Without them the liquidty would only be 1/10 of what it is with them.
Did you see the big spreads/low liquidty during the past weeks on kraken? Alot of arbitrage and market maker bots had to stop, cause API and website were so unreliable.

So bots are extremly important, cause no human has the time to market make all those markets.

[bitjoin]

I dont believe it sorry. The biggest resource to tap is usually always human consciousness. The bot is just a watered down packaged form of that.  Bots in poker make money for sites also in terms of rake but overall they are just a drain on the whole economy. I cant be arsed to look into it but im guessing its the same and even if its not i just dont care to talk about it.

I know for me personally, when i trade i get fed up with bots, so i trade less because its just not fun to have some bot always skip in front of your order with 0.0000001 more etc. This is like playing a computer game where its rigged, just no fun at all.  My attention (so also money) just gets put elsewhere in life.

You are judging ALL Bots, just because of a stupid single bot-strategy, which I also hate (but unfortunaltey it is very profitable...).  Yes there are many bots that are overbidding unfortunately.
But that is still the minority. You do not even notice most of the bots.
Eg arbitrage and market maker bots. Without them the liquidty would only be 1/10 of what it is with them.
Did you see the big spreads/low liquidty during the past weeks on kraken? Alot of arbitrage and market maker bots had to stop, cause API and website were so unreliable.

So bots are extremly important, cause no human has the time to market make all those markets.

Ok fair enough, if they could change the allowed order price to round $1s on bitcoin that would stop them over bidding bots.  Yes i did see large spreads on kraken, its not been a problem for me at the moment, You can actually put orders either side and make profit this way if spreads are large which ends up with narrower spreads.  But anyway, round $1s solves the annoying bots problem anyway.

[aesma]

The problem is not the bots making trades. It's the bots making orders, building walls, then cancelling them, without any trade having been made. That doesn't bring the exchange any value.

[bitjoin]

The problem is not the bots making trades. It's the bots making orders, building walls, then cancelling them, without any trade having been made. That doesn't bring the exchange any value.

Charge $0.01 or $0.001 per order placed (or order cancelled). Problem solved.