HitBTC.com - The most advanced cryptocurrency exchange

[Provizor-071]

I have a very long time I can not withdraw funds in this shit exchange. I do not receive a confirmation letter. What to do? Nobody answers the letters! Now, in general, there is no possibility to write in support, it was simply turned off!

[1714149981]

1714149981

[1714149981]

1714149981

[1714149981]

1714149981

[shan2026]

I have a very long time I can not withdraw funds in this shit exchange. I do not receive a confirmation letter. What to do? Nobody answers the letters! Now, in general, there is no possibility to write in support, it was simply turned off!

Same here, they are holding our coins and we can't do anything about it. Have provided all the documents for KYC possible.

[shan2026]

Hitbtc scammed me +100K and have disable my account!!


I have deposited 2100 neo on hitbtc i have switched 500 neo in dash and transfered in my hardware wallet it was succesfuly transfered. After that, i have try to transfer another 500 neo in dash again and put it on my hardware wallet but i never received my dash in my hardware wallet. After that i have try to transfer 10 neo to my original wallet to make a test and i never receive it also. I have open a ticket to explain my problem. But now i try to connect on my account, i put the good e-main and passwordi put my 2FA and i can't connect on my account.

Now i feel been scammed about alot of money.


THERE IS MY TICKET : Your ticket has been registered with the Ticket ID #289045.


After that, hitbtc replied to my account : "Dear trader, thank you for reaching out to us.

According to AML/KYC rules, which HitBTC exchange is subject to, our security department is monitoring all activities on our platform. Our goal is to stay secure and reliable, safety of every transaction being ensured.

Pursuant to internal policy on customer identification process, we kindly ask you to provide us with the following:

- A clear closeup photo of your document (national ID or driver’s licence), being held in your hand. Scanned images are not accepted; - A photo of yourself settled near your monitor with this ticket viewed on screen. You should be easily identified on the photo, and this exact text with the following picture should be clearly seen.

Regards, HitBTC Team"



I provided the photo cover of my passport, my passport main page picture and also a photo of myself settled near my monitor with this ticket viewed on screen.



Then i got another reply to do  the AML/KYC procedure and explain all my blockchain transaction.... I  provided my social security number, my business number (NEQ), my passport picture and a picture of me with my passport. I'm not a professional about track my transaction in the blockchain but i have do my best for explain everything, I hope that's is enough!!! I feel like i been scammed by them, i can't have acces to my account at all.

You can find the same topic on the scam report section.

Will keep my post updated until it's my issue gonna be be resolved.

Any update?

[researcher194]

A suggestion for all scammed customers of this fucked exchange

Call it from now on this way:

SHitBTC

[IconFirm]

HitBTC Exchange is now listed on CryptoChartIndex , Now you can get all information regarding HitBTC Exchange on CryptoChartIndex!

So you list scam exchanges on your site? Why?

Stop spamming please.

[mishax1]

So how to get rid if the dust on Hitbtc ?

[sheenshane]

They keep saying that hitBTC is a shit exchange, but my past transactions this month on this site was going smooth and successful withdrawal of my funds. I trade my reward token on hitBTC exchange and I also withdraw all my funds so far I don't have any issues regarding this exchange site. But I discourage because not all my tokens are being used, I have 2,094 a total of token but I trade only 2,000 tokens so I left there the remaining 94 which has a value. So, how do I get the remaining token? No doubt because of these many issues this exchange site was going to down.

[TWITO]

When will we get the MoneroV coins guys. A lot of time past since the snapshot.

[Provizor-071]

I can not withdraw a long time ago from this shit exchange! I do not receive a confirmation letter!

For me, there is absolutely no even the possibility of contacting the support of hitbtc. The button for sending tickets has been deleted. The ability to write on the forum is disabled. Tell or say it at all so?

I want to kill these freaks !!

[mishax1]

https://support.hitbtc.com/hc/en-us/requests/new

[tyz]

Have not received a response and the withdrawal is still not possible. Does anyone know what's going on with HitBTC? Stellar is not a small coin and there should not be any trouble adjusting the code to make it work again. I've been waiting ten days to withdraw my purchased coins.

When will Stellar withdrawal be available again? I have been waiting for a couple of days now and the withdrawal feature says withdrawals are temporarily unavailable due to technical maintenance.

[mishax1]

Have not received a response and the withdrawal is still not possible. Does anyone know what's going on with HitBTC? Stellar is not a small coin and there should not be any trouble adjusting the code to make it work again. I've been waiting ten days to withdraw my purchased coins.

When will Stellar withdrawal be available again? I have been waiting for a couple of days now and the withdrawal feature says withdrawals are temporarily unavailable due to technical maintenance.

Just withdraw your money in BTC and buy Stellar elsewhere.. 

[mishax1]

HitBTC charging 100$ for a Maidsafe withdrawal.  (217maid which is about $100)

Their response -



and then I showed them how I deposited maid for $0.2 to Hitbtc...

[Jlew]

This exchange stole 9.67 BTC from me.  It has been held up since Jan 8, 2018.  They sent me replies saying they were looking into the matter and it takes a lot of time research.  Then after several weeks they would simply close the ticket and list it as resolved when it was far from resolved.  I continued to open tickets with the same result.  After almost 5 months and about 10 opened trouble tickets there is no resolution and no response.  They have simply now started closing any new tickets I open on the matter within about 4 hours of me opening them.  I can only assume this means they do not intend to ever give me back my 9.67 BTC.  Stay away from this exchange.

[UnknownUsername]

https://medium.com/karmared/hitbtc-is-having-karma-issues-c85eb23da4fe

hitbtc closing shop soon. goodbye to your money

[mishax1]

Already moved my funds out.. their staff is ignorant.

[hitproblem]

Hello,

On February 8, I made a deposit of 80'500 XEM. Money has not arrived to my account hitbtc.
Customer service does not respond.

Hash: abaca65e2cf0679c6212a9697502bbb70a280b5f7bc8ef4274f3f805c14f0056
From: NCJBFE-ANAYQR-SMVSPJ-E2JNT5-3RCFYA-ECLK5G-OTH3
To: NBX3QK-ZJV2UP-O3NJ5U-LTFW2V-5EE4N2-I5N2RE-X7PO
Amount: 80 500.000000 XEM
Message: 212061795918

Thanks for any answer,

https://s7.postimg.cc/opdm6hw4r/inc_hitbtc.jpg


Ticket ID: 280006

Anyone can help me? Hitbtc where are you ?

----

Solved. waited 4 months

[v1t0z]

Today I can't do anything with my money.
When I try to transfer or withdraw - it says "Currency operations not available".
What does it mean?

[Robinson89]

When will we get the MoneroV coins guys. A lot of time past since the snapshot.

Soon, as per their Reddit announcement!

[giagge]

It is 15 days that I have to accredit the DOVU who are on ETHERSCAN to their address .