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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 619850 times)
macsga
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February 20, 2016, 03:12:27 PM
 #3361

Hi Dargo. Is there an ETA for MtGox claim refunding procedure? I've checked with my account and they have accepted my claim (BTC only). Is there something else that a user that enrolled with Kraken for this procedure can do in order to receive their BTC?

Thanks

Chaos could be a form of intelligence we cannot yet understand its complexity.
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Serpens66
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February 20, 2016, 04:38:22 PM
 #3362

Hey Dargo,

how about a new feature regarding margin trading:
It would be nice to close a long position by buying the bitcoins / close a short position by selling the bitcoins.
Following example:
I have 1000€ at my account. Now the price is dropping hard and I want to buy as much bitcoins as possible. But 1000€ is not enough and the deposit time takes too long (assuming I don't have a fidor bank account).  
Now it would be nice if I could buy up to 5000€ bitcoins with margin trading.
And as soon as my deposit of new Euros arrive, I want to be able to close this margin position by paying the rest amount of euro and get all the bitcoins I bought, without the need to close the margin position by selling the bitcoins again.

Would that be possible? If not, why not?

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
Dargo
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February 20, 2016, 07:33:19 PM
 #3363

About the iOS app:

It has been way too long since the iOS app updated to 1.4.0. Could you please offer a update about the "Balances"? For the current version we can only see which coins and corresponding amount on the Balances sheet. I need a feature showing my total assets. I mean to convert all currencies to Bitcoin or euro and show a total assets in Bitcoin on the sheet.


Yes, we want to update the iOS app, but I'm not sure when it will happen. First we need to hire a new iOS developer (since our previous iOS developer took a position with a new company).
Dargo
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February 20, 2016, 07:35:01 PM
 #3364

Hi Dargo. Is there an ETA for MtGox claim refunding procedure? I've checked with my account and they have accepted my claim (BTC only). Is there something else that a user that enrolled with Kraken for this procedure can do in order to receive their BTC?

Thanks

There's no ETA for distributions at this time - we don't know much more than what's been announced by the trustee recently. 
Dargo
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February 20, 2016, 07:37:19 PM
 #3365

Hey Dargo,

how about a new feature regarding margin trading:
It would be nice to close a long position by buying the bitcoins / close a short position by selling the bitcoins.
Following example:
I have 1000€ at my account. Now the price is dropping hard and I want to buy as much bitcoins as possible. But 1000€ is not enough and the deposit time takes too long (assuming I don't have a fidor bank account).  
Now it would be nice if I could buy up to 5000€ bitcoins with margin trading.
And as soon as my deposit of new Euros arrive, I want to be able to close this margin position by paying the rest amount of euro and get all the bitcoins I bought, without the need to close the margin position by selling the bitcoins again.

Would that be possible? If not, why not?

Yes, we plan to offer this feature, but there are other development projects in line ahead of it and I don't know when it might come out.
Juki55
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February 21, 2016, 04:32:11 PM
 #3366

How long does it take to get verified? I've been waiting for 48 hours now.

Normally it's pretty fast, but I think we have a backlog of applications right now. If you create a support ticket for it and PM me the ticket number, I can try to escalate for you.



Just pmed you
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February 25, 2016, 04:21:16 PM
 #3367

Kraken.. it is impossible. Any, any little action on etherum your exchange shutting down and it is just impossible to sell an etherum.
Serpens66
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February 25, 2016, 06:10:16 PM
 #3368

Kraken.. it is impossible. Any, any little action on etherum your exchange shutting down and it is just impossible to sell an etherum.
check the new status website, if it fits to your observations: https://status.kraken.com/
(at least the API timeline is not correct I think. Every know and then there were problems with API too)

I hope the increased fees will help to improve kraken... but I doubt ...

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
macsga
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February 25, 2016, 07:10:35 PM
 #3369

Kraken.. it is impossible. Any, any little action on etherum your exchange shutting down and it is just impossible to sell an etherum.
check the new status website, if it fits to your observations: https://status.kraken.com/
(at least the API timeline is not correct I think. Every know and then there were problems with API too)

I hope the increased fees will help to improve kraken... but I doubt ...

During a heavy load (like the mass selling of ETH a couple of hours ago) I've experienced trading problems in Kraken and Poloniex as well. This is due to massive selling demand and orders piling up.

Chaos could be a form of intelligence we cannot yet understand its complexity.
Kn_os
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February 26, 2016, 07:10:15 AM
 #3370

Kraken.. it is impossible. Any, any little action on etherum your exchange shutting down and it is just impossible to sell an etherum.
check the new status website, if it fits to your observations: https://status.kraken.com/
(at least the API timeline is not correct I think. Every know and then there were problems with API too)

I hope the increased fees will help to improve kraken... but I doubt ...

During a heavy load (like the mass selling of ETH a couple of hours ago) I've experienced trading problems in Kraken and Poloniex as well. This is due to massive selling demand and orders piling up.

It is not excuse! Poloniex is at least trying to do something, and they are lagging sometimes but it is possible to trade there even in heavy load situation, kraken just completly shutting down with 502 error, for MOUNTHS.
Morecoin Freeman
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February 26, 2016, 10:58:16 AM
 #3371

So your trading fees are increasing but your platform is not functioning...
I do not like this. Please fix.

I appreciate your custom support they are very responsive.

Ask the stranger he knows who you really are.
macsga
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February 26, 2016, 11:15:25 AM
 #3372

Kraken.. it is impossible. Any, any little action on etherum your exchange shutting down and it is just impossible to sell an etherum.
check the new status website, if it fits to your observations: https://status.kraken.com/
(at least the API timeline is not correct I think. Every know and then there were problems with API too)

I hope the increased fees will help to improve kraken... but I doubt ...

During a heavy load (like the mass selling of ETH a couple of hours ago) I've experienced trading problems in Kraken and Poloniex as well. This is due to massive selling demand and orders piling up.

It is not excuse! Poloniex is at least trying to do something, and they are lagging sometimes but it is possible to trade there even in heavy load situation, kraken just completly shutting down with 502 error, for MOUNTHS.

It's not an excuse; it's a *possible* explanation.

Chaos could be a form of intelligence we cannot yet understand its complexity.
Dargo
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February 26, 2016, 05:47:05 PM
Last edit: February 26, 2016, 08:14:34 PM by Dargo
 #3373

Kraken.. it is impossible. Any, any little action on etherum your exchange shutting down and it is just impossible to sell an etherum.
check the new status website, if it fits to your observations: https://status.kraken.com/
(at least the API timeline is not correct I think. Every know and then there were problems with API too)

I hope the increased fees will help to improve kraken... but I doubt ...

During a heavy load (like the mass selling of ETH a couple of hours ago) I've experienced trading problems in Kraken and Poloniex as well. This is due to massive selling demand and orders piling up.

It is not excuse! Poloniex is at least trying to do something, and they are lagging sometimes but it is possible to trade there even in heavy load situation, kraken just completly shutting down with 502 error, for MOUNTHS.

It's not an excuse; it's a *possible* explanation.

Heavy load is the explanation for the recent performance issues (though going further back there were other technical issues as well that have been addressed). But it's not an excuse and we are doing everything we can to address it as quickly as possible. And it's not just heavy load on the site, but also a heavy load on account verification and support (resulting in long delays in account verification and response time for support tickets).

Why the heavy load?

We have had a perfect storm of growth due to 1) the acquisition of Coinsetter and Cavirtex, 2) the expansion in the US (to 37 states + DC), and 3) the explosion of interest in ether (ETH). 1) and 2) were things we planned and we admit we could have done better with the rollout, but 3) was unexpected. You can read about all this in our recent blog post if you haven't seen it already:

http://blog.kraken.com/post/139889536697/kraken-fee-change-important-updates

As mentioned in that post, we've seen a 2x increase in the number of new accounts. And we've seen a corresponding explosion in the number of orders and requests to our trade engine (requests are requests for information made to the trade server by other platform services).

What are we doing about it?

As mentioned in the context of the fee increase in the blog post linked above, we will be improving our platform and service. Here's a summary of some of the things we've done so far.

Platform
We've identified inefficiencies in orders and requests to the trade server. We have already (as of a bit more than 12 hours ago) made a 66% improvement in the efficiency of requests. This should help a lot during times of heavy load, but we still need to address inefficiencies in order handling. This is probably going to take much longer (I don't have an ETA), and until it's addressed will likely cause some performance issues during times of heavy order load.  

Service
We have already brought in 3 new people for the support team. They are still in training, so their full impact isn't felt yet, but are already making a great contribution. We are also in the process of training our support staff on account verification procedures so they can pitch in with account verification as needed when we see a heavy influx of new signups. If the new people are not enough, then we will bring in more to get us back to our old point of fast, high quality service. But it will take some time to tell if we need more people and unfortunately long verification/support response times are going to be with us for a while yet.

We will be doing much more in the coming weeks/months to improve our platform and service, but I want to stress that many changes will take time and we will likely see some performance and support issues in the meantime. It will be a process of slowly progressing step by step. But it is not empty words when we say that we strive to put our clients first and we are always working hard to improve the trading experience.

 
Serpens66
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February 29, 2016, 01:01:59 PM
Last edit: February 29, 2016, 01:14:56 PM by Serpens66
 #3374

Dargo, are you there?
Could you please let your tech team see, if withdrawals are okay?
I made a withdrawal ~ 2 hours ago to my Fidor account, but it is still not here.

Fidor had some problems withing the past days. Saturday and Sunday there where API issues with Fidor and today, while I sent the money, they had website issues (website took very long to load, maybe a DDOS or simular).
So maybe you should check, if because of the fidor problems, the withdrawal was not initiated ?

If I know, that the transaction was send for sure, I can call Fidor to check it.

edit:
Support ticket number: 82937

the money arrived now after 2 hours Smiley

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
OgNasty
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February 29, 2016, 06:46:51 PM
 #3375

I have been unable to link my banking information as well as the status of my mtgox claim not being updated.  I've put in a few tickets with no response.  Any way I could get some assistance?

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February 29, 2016, 08:55:21 PM
 #3376

I have been unable to link my banking information as well as the status of my mtgox claim not being updated.  I've put in a few tickets with no response.  Any way I could get some assistance?


For linking your bank account, please PM me your support request numbers and I'll get you some assistance. For the status of your mtgox claim, we cannot help you. Please contact the trustee directly.

The best way to check the status of your claim, regardless of whether it was filed through Kraken or not, is to log in to claims.mtgox.com. While claims can be linked to a Kraken account, all of the details of the claims themselves are still stored on MtGox Trustee servers. Kraken support staff cannot access or alter details of your claim. If you are locked out of the claims site, please contact the bankruptcy trustee help desk phone number. As of now, you can only call — there is no way to contact their help desk via email.

Telephone: +81-3-4588-3922
Operating Hours: Monday to Friday (excluding Japanese national holidays), from 10 a.m. to 5 p.m. JST
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March 01, 2016, 06:38:26 AM
 #3377

I would like to know if there are any plans to offer websocket endpoints in your API for realtime data?
ATM I can only find information about your REST API but to be honest polling data via REST just sucks and getting realtime data would be much better and much more dynamic.
Serpens66
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March 01, 2016, 11:38:36 AM
Last edit: March 01, 2016, 12:07:46 PM by Serpens66
 #3378

I wonder why this thread isn'nt full of complaints?
No one had problems within the last 12 hours?

I just took a look at the logs of my bot, since 12 hours heavy problems at Kraken. API is 60% of the time not reachable and in addition to that alot of ['EGeneral:Temporary lockout'] errors. (which could be caused by my bot because of the timeout errors. My bot tries to cancel all openorders regardless of the limit, if an error appears... but place and cancel an order should not increase the number of my calls)

edit:
And support website is not good reachable. After some seconds of loading I get a blank white website. (after trying again and again, it finally worked)

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink                              binance.je als EUR Börse
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
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March 01, 2016, 01:28:26 PM
 #3379

I wonder why this thread isn'nt full of complaints?
No one had problems within the last 12 hours?

I just took a look at the logs of my bot, since 12 hours heavy problems at Kraken. API is 60% of the time not reachable and in addition to that alot of ['EGeneral:Temporary lockout'] errors. (which could be caused by my bot because of the timeout errors. My bot tries to cancel all openorders regardless of the limit, if an error appears... but place and cancel an order should not increase the number of my calls)

edit:
And support website is not good reachable. After some seconds of loading I get a blank white website. (after trying again and again, it finally worked)

You're not alone with these problems.
Kraken.com is almost always quite sluggish when I use it.
There are many complains about this issue on Reddit. Some users think they get ddos'ed, others think it is caused by intermediary servers that increase security but also latency and still others think they are just bad.

+1 I also would like to know some details about it from some official staff.
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March 01, 2016, 07:17:38 PM
 #3380

Dargo can you explain why I still can't login with these other accounts I had on the exchanges kraken bought?

I received 2 emails. Checking the named usernames they were from the two bought exchanges where I, it seems, had accounts too. But when I tried to login kraken only says that it does not work. User unknown or so.

When I received the emails I thought it is because of the overloading or that you guys sent the emails out before you actually sat up everything. But it still doesn't work.

Where my accounts merged without noticing me?

Please ALWAYS contact me through bitcointalk pm before sending someone coins.
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