[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[AIConsciousness]

Hello Kraken Support Team,

Are your developers really working to enable verification tab for the new users? I've been waiting for really long time but verification for me is still disabled.

I know you don't provide ETA. But if you won't enable verification for the new users, can you please state this clearly?

If you won't enable verification, please tell us so. Maybe you don't want more customers, I don't know. This shouldn't be that hard.

Best.

Hi Haladay. We would suggest having a look to see if the option is available to you on your current accounts and if not trying opening a new one. We'll be sure to update everyone once this is fixed. Thank you for your patience.

I had the same problem for about a month ago.
Sent email to Kraken support and their suggested solution was to open new account.
I opened 3 more accounts but the problem still persisted.
But last friday I tried my luck and opened a new account again and voilà!
I could verify my account.
I used the same gadget and the same browser as the old accounts to open the new one.
Best of luck!

Hi cloudandrain. We're glad to hear that it's worked out for you now. Thank you for your patience.

@Kraken-Septimus

Some time ago the company published an article on the blog to say about Revolut/TransferWise transfers that can't be used with Kraken. However, there are folks who are using Revolut without a problem. What is the situation currently? Is the article still up to date?

Thank you

Hi LeGaulois. If the third party payment processor using personalized IBANs in the specific client's name, it's okay to use them. Please inquire with your local branch to confirm that they're able to do this for you. You can read more on this here.

Now everything is fine. He can register without problems. Thank you!

Hi Bitblockchain. We're glad to hear it. Let us know if you need anything else.

I am happy to report that somehow after logging in once again to check up on the 'Get Verified' feature, when I clicked to go to the verification page, it actually loaded! I went through the ID Verification process without any problem and I am VERIFIED!
THANK YOU Kraken! 'Fixed', I guess, however for some reason I still feel like the backlog perhaps was the cause of the issue and not technically a 'bug', at any rate the 'feature' is no longer 'disabled' for my account at least, hopefully it is working or will be working for others as well. Site looks good! Very good performance. My only complaint now is that there needs to be ACH bank transfer capability eventually, currently only a wire transfer is allowed to send or receive USD funds which is not ideal because banks typically charge a big fee for wire transfers. Glad to now have Kraken as my crypto exchange, thanks again!
Cheers

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[LESKO]

Hi guys, quick question.

Can I mine from Ethermine pool to Kraken ETH generated address?

Thanks,

[Tudor224]

Is Kraken down right now? Checking this https://status.kraken.com/ it says is not working fine and actually i get "Invalid login" even though i'm 100% that my credentials are right.

Anyone experiencing this?

[Kraken-Septimus]

I am happy to report that somehow after logging in once again to check up on the 'Get Verified' feature, when I clicked to go to the verification page, it actually loaded! I went through the ID Verification process without any problem and I am VERIFIED!
THANK YOU Kraken! 'Fixed', I guess, however for some reason I still feel like the backlog perhaps was the cause of the issue and not technically a 'bug', at any rate the 'feature' is no longer 'disabled' for my account at least, hopefully it is working or will be working for others as well. Site looks good! Very good performance. My only complaint now is that there needs to be ACH bank transfer capability eventually, currently only a wire transfer is allowed to send or receive USD funds which is not ideal because banks typically charge a big fee for wire transfers. Glad to now have Kraken as my crypto exchange, thanks again!
Cheers

Hi AIConsciousness. I'm glad to hear that the issue is resolved. If we accept ACH transfers in the future we'll make an announcement. Let us know if you need anything else!

Hi guys, quick question.

Can I mine from Ethermine pool to Kraken ETH generated address?

Thanks,

Hi LESKO. You're welcome to mine to your Kraken account but please be aware that the minimum deposit is 0.05ETH. If you deposit less than 0.05ETH your funds aren't lost, but you'll need to deposit a total of 0.05ETH to that same address in order have access to your funds. Please take into account the miner's fee that needs to be paid for the funds to be transferred as well. Let us know if you have any other questions.

Is Kraken down right now? Checking this https://status.kraken.com/ it says is not working fine and actually i get "Invalid login" even though i'm 100% that my credentials are right.

Anyone experiencing this?

Hi Tudor224. Invalid login wouldn't be because Kraken is down so I'd suggest opening a ticket here and escalating that new ticket here. Thanks for your patience.

[MrN1ce9uy]

My USD withdrawal is still processing after an entire week. It has never taken this long. I submitted a support ticket a few days ago and haven't heard anything back.

If this will be a regular thing please let me know so I can switch to a different exchange.

[ccminer.net]

My USD withdrawal is still processing after an entire week. It has never taken this long. I submitted a support ticket a few days ago and haven't heard anything back.

If this will be a regular thing please let me know so I can switch to a different exchange.

This exchange has issues since quite a while already, it looks like they have no intention to solve them any time soon

[MrN1ce9uy]

My USD withdrawal is still processing after an entire week. It has never taken this long. I submitted a support ticket a few days ago and haven't heard anything back.

If this will be a regular thing please let me know so I can switch to a different exchange.

This exchange has issues since quite a while already, it looks like they have no intention to solve them any time soon

Well it was earlier this month it only took 1-2 days for my withdrawal. All last year it only took 1-3 days.

[crypt0dude]

Kraken down when you just have open short position around the bottom. Reminds me of 6 months ago when a flash crash happened again when Kraken went offline where a lot of people lost everything due to account liquidation.
If this happens again, I'm going to join the law suit as well. You better have disabled all trading and positions. Totally unacceptable.

Kraken up again, trading halted during the period, although first minute of open, little price slippage. Position was still open though, had to close it manually with a loss to avoid further losses.
Great it's back up again, but positions should be disabled during downtime to follow European regulations. I've got mixed feelings, but I'm glad I closed it...

[Totscha]

My USD withdrawal is still processing after an entire week. It has never taken this long. I submitted a support ticket a few days ago and haven't heard anything back.

If this will be a regular thing please let me know so I can switch to a different exchange.

This exchange has issues since quite a while already, it looks like they have no intention to solve them any time soon

Well it was earlier this month it only took 1-2 days for my withdrawal. All last year it only took 1-3 days.

Never had any delays with EUR myself. Same or next business day every single time.

Once I'm actually able to login into the site and click my way through the withdrawal process. This part that used to take a minute or two can now take the better part of a day. Truly legendary!

[Kloug]

Haha I went back to Kraken yesterday, thinking that all the shit was fixed now. And it had free fees apparently. Kraken now working? (well, not in FireFox where it crashes, but still)

..hahaha of course today it's error galore again.. What was I thinking..

[crypt0dude]

I've open position at the bottom with 5x leverage... 1 minute later it crashes, api doesn't work, website doesn't work, yet Kraken status says all operational, what a joke. Even downdetector detects problems with Kraken website. I've screenshotted everything.
Now price already $150 up on bitfinex. You better have canceled all open positions or I want 100% compensation for my losses due to your technical issues again. Even Coinbase/GDAX compensated clients 100% when that flash crash happened, although they didn't had their website offline.
There is not even a stop-loss order to manage and limit risk.

[Totscha]

Kraken down when you just have open short position around the bottom. Reminds me of 6 months ago when a flash crash happened where a lot of people lost everything due to account liquidation.
If this happens again, I'm going to join the law suit as well. You better have disabled all trading and positions. Totally unacceptable.

Any half decent exchange would halt all trading until they are able to provide a decent service. They just say: "Our TOS clearly states that you hold all risk using our service. We never promised anything is actually going to work."

[crypt0dude]

Kraken down when you just have open short position around the bottom. Reminds me of 6 months ago when a flash crash happened where a lot of people lost everything due to account liquidation.
If this happens again, I'm going to join the law suit as well. You better have disabled all trading and positions. Totally unacceptable.

Any half decent exchange would halt all trading until they are able to provide a decent service. They just say: "Our TOS clearly states that you hold all risk using our service. We never promised anything is actually going to work."

It's halted, but 1 minute after it's back up again, the price slipped and position was still open. Had to close with a loss to avoid further damages. I'm glad it didn't toke this long, I'm not glad position was not rolled back. It's better than to have a liquidated account...

[Kloug]

Serious question for Kraken-Septimus: is it safe to assume that, like Bitstamp, Kraken is backed by (supposedly) real USD/EUR, and not USDT?

Couldn't find the answer anywhere. I would assume that if, like Bitfinex or Bittrex, Kraken's USD was actually USDT, Kraken wouldn't provide USDT/USD pair for trading. So I'm assuming that Kraken only provides USDT for quick transfer between exchanges, but does not rely on it more than that, and that by holding USD or EUR on Kraken, we aren't actually holding USDT/EURT. Do you confirm?

[Joseph.HD]

Dear Kraken Support,

How long it takes to verify my tier upgrade ?
It has been a week since my request to upgrade but there is no sign of progress ..
I also have tried to submit a ticket for that issue, but the reply is just request me to wait without any time limit..

Could you help me make it faster ?
My previous ticket was 1481531.

Thanks in advance for your help.

[Tudor224]

Is Kraken down right now? Checking this https://status.kraken.com/ it says is not working fine and actually i get "Invalid login" even though i'm 100% that my credentials are right.

Anyone experiencing this?

Hi Tudor224. Invalid login wouldn't be because Kraken is down so I'd suggest opening a ticket here and escalating that new ticket /forms/2VolutBY6HBGJRRA3]here. Thanks for your patience.
[/quote]

Hi there, i already opened up the ticket and escalated it as well but still no answer. And btw, i have one friend who gets the same thing:

"Invalid login" even if credentials are fine. Trying to reset, i never receive the email link to do it.

If, for any reason, login issues are intermittent, can you please stop the service, fix the issues and come back. What's the point of having your customers generate tons of tickets which you will get to answer in 14 days time. I can imagine the unassigned/unresponsive amount of tickets you have right now!

[MrN1ce9uy]

On the 8th day of Kraken
not releasing my funds to me
8 days of waiting
7 ways to blame them
...
3 hundred dollars
2 support tickets
and a Partridge in a Pear Tree

[NHammer]

Nice one on the Christmas song! Personally I'm still watching for the unicorn. Max is working on my 7th withdrawal that is still sitting in pending after the first 6 failed.

Good luck with your withdrawal!

[CryptoTeng]

NEW warning to Kraken users. Kraken is knowingly presenting false trade data in their ledgers.

A friend of ours is still that stupid to trade at Kraken, and he asked for a comment on the following problem. And what we have seen is just plain criminal due to being an extreme case of market manipulation either performed by Kraken themselves or caused by negligence of Kraken. It should be noted that this problem is reoccurring since at least last spring 2017. We ourselves have several documented occurrences from last year.

In this particular case, on January 29 2018, around 12 o 'clock CET the price in ETH-BTC the market did a massive drop from 0.10475 down to below 0.09525 ETH/BTC. Our friend had several open positions in that range (all of them opened before 12 o 'clock on the 29th). However none of the positions were traded in this drop even though their limit was clearly passed. Please take a look at the linked screenshot.

https://www.dropbox.com/s/5x3kt58t4ch8x2i/20180129_1200CET_Spike_ETHBTC.png?dl=0

Since the orders were not closed, he contacted the Kraken support in order to have them fill the orders according to Krake's own ToS as their price limit was passed.
But as expected Kraken is denying to fill these positions. At first, the support tried to push it on the FIFO principle and that orders do not have to be traded when their limit is reached, since other folk could have placed orders their before. However, it was restated that not only the price was reached, but that the price was clearly passed, and therefore the orders should have been traded.
Kraken then switched their argument. Now, Kraken replied to our friend, that it is possible that false data is being presented in the OHLC-history. Furthermore, Kraken states that no trades actually took place during this drop. The problem for Kraken here is that our friend seems to have proof that there was at least one trade which took place during this drop. (This just causes us to repeat one thing again. The people at Kraken are liars and frauds, and should be locked up ASAP)
In our opinion, Kraken should fill these orders ASAP, because it is not the fault of this client but a fault by Kraken that the data shows that the limit of his orders was passed, and since all data on different sources (Cryptowatch, TradeView, etc.) show the drop in this Kraken-market, we doubt that this is false data. Which means in the end a major case of market manipulation, as the effects of such drops are quite severe for traders using certain market indicators, and automated systems.
And if it would be false data, then there is a much bigger reason to stay away from Kraken, as their data cannot be trusted. If Kraken does not fill these orders, then they are clearly again in breach of contract with it's customers (as they have been dozens of times already), as they have been doing for a long time already.

We drew our conclusions some time ago, we can only warn people who are still trading on this SCAM exchange

[MrN1ce9uy]

Nice one on the Christmas song! Personally I'm still watching for the unicorn. Max is working on my 7th withdrawal that is still sitting in pending after the first 6 failed.

Good luck with your withdrawal!

I thought I could simply cancel the withdrawal and buy some coin and transfer it, but the cancellation is also pending!!! *cries out in lamentation*