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[win07]

How can i remove duplicate kraken accounts?

[Kraken-Septimus]

How can i remove duplicate kraken accounts?

Hi win07. If you're looking to close a Kraken account you would just need to open a ticket asking to close it. Thanks for reaching out.

[cryptobillions123]

I've been having issued withdrawing my USD into my bank account for over a month now and need these funds ASAP.  Any help with this would be greatly appreciated.

Thank you.

[bernard75]

What doesnt work?
Are you withdrawing to the same account you paid from?
What Tier are you?

[cryptobillions123]

I'm a verified tier 3 and the status of my withdrawals are going from "on hold" to "pending" to "failure".  This is a new bank account and the first one I've set up on Kraken.  I'm not sure what you mean by the same account I paid into.

[Kraken-Septimus]

I've been having issued withdrawing my USD into my bank account for over a month now and need these funds ASAP.  Any help with this would be greatly appreciated.

Thank you.

Hi cryptobillions123. I'm sorry to hear about the withdrawal issue. Could you please escalate your ticket using this form? Thank you for your patience.

[bernard75]

I'm a verified tier 3 and the status of my withdrawals are going from "on hold" to "pending" to "failure".  This is a new bank account and the first one I've set up on Kraken.  I'm not sure what you mean by the same account I paid into.

I meant "depsited from".
Is the account in your name?

[cryptobillions123]

Hi Bernard,

Thanks for responding.

Yes, the bank account is in my name.  I never deposited USD into Kraken so this is the only bank account I have set up. 

[AIConsciousness]

Hello Kraken Support Team,

Are your developers really working to enable verification tab for the new users? I've been waiting for really long time but verification for me is still disabled.

I know you don't provide ETA. But if you won't enable verification for the new users, can you please state this clearly?

If you won't enable verification, please tell us so. Maybe you don't want more customers, I don't know. This shouldn't be that hard.

Best.

Hi Haladay. We would suggest having a look to see if the option is available to you on your current accounts and if not trying opening a new one. We'll be sure to update everyone once this is fixed. Thank you for your patience.

I had the same problem for about a month ago.
Sent email to Kraken support and their suggested solution was to open new account.
I opened 3 more accounts but the problem still persisted.
But last friday I tried my luck and opened a new account again and voilà!
I could verify my account.
I used the same gadget and the same browser as the old accounts to open the new one.
Best of luck!

Hi cloudandrain. We're glad to hear that it's worked out for you now. Thank you for your patience.

@Kraken-Septimus

Some time ago the company published an article on the blog to say about Revolut/TransferWise transfers that can't be used with Kraken. However, there are folks who are using Revolut without a problem. What is the situation currently? Is the article still up to date?

Thank you

Hi LeGaulois. If the third party payment processor using personalized IBANs in the specific client's name, it's okay to use them. Please inquire with your local branch to confirm that they're able to do this for you. You can read more on this here.

Now everything is fine. He can register without problems. Thank you!

Hi Bitblockchain. We're glad to hear it. Let us know if you need anything else.

I am happy to report that somehow after logging in once again to check up on the 'Get Verified' feature, when I clicked to go to the verification page, it actually loaded! I went through the ID Verification process without any problem and I am VERIFIED!
THANK YOU Kraken! 'Fixed', I guess, however for some reason I still feel like the backlog perhaps was the cause of the issue and not technically a 'bug', at any rate the 'feature' is no longer 'disabled' for my account at least, hopefully it is working or will be working for others as well. Site looks good! Very good performance. My only complaint now is that there needs to be ACH bank transfer capability eventually, currently only a wire transfer is allowed to send or receive USD funds which is not ideal because banks typically charge a big fee for wire transfers. Glad to now have Kraken as my crypto exchange, thanks again!
Cheers

[LESKO]

Hi guys, quick question.

Can I mine from Ethermine pool to Kraken ETH generated address?

Thanks,

[Tudor224]

Is Kraken down right now? Checking this https://status.kraken.com/ it says is not working fine and actually i get "Invalid login" even though i'm 100% that my credentials are right.

Anyone experiencing this?

[Kraken-Septimus]

I am happy to report that somehow after logging in once again to check up on the 'Get Verified' feature, when I clicked to go to the verification page, it actually loaded! I went through the ID Verification process without any problem and I am VERIFIED!
THANK YOU Kraken! 'Fixed', I guess, however for some reason I still feel like the backlog perhaps was the cause of the issue and not technically a 'bug', at any rate the 'feature' is no longer 'disabled' for my account at least, hopefully it is working or will be working for others as well. Site looks good! Very good performance. My only complaint now is that there needs to be ACH bank transfer capability eventually, currently only a wire transfer is allowed to send or receive USD funds which is not ideal because banks typically charge a big fee for wire transfers. Glad to now have Kraken as my crypto exchange, thanks again!
Cheers

Hi AIConsciousness. I'm glad to hear that the issue is resolved. If we accept ACH transfers in the future we'll make an announcement. Let us know if you need anything else!

Hi guys, quick question.

Can I mine from Ethermine pool to Kraken ETH generated address?

Thanks,

Hi LESKO. You're welcome to mine to your Kraken account but please be aware that the minimum deposit is 0.05ETH. If you deposit less than 0.05ETH your funds aren't lost, but you'll need to deposit a total of 0.05ETH to that same address in order have access to your funds. Please take into account the miner's fee that needs to be paid for the funds to be transferred as well. Let us know if you have any other questions.

Is Kraken down right now? Checking this https://status.kraken.com/ it says is not working fine and actually i get "Invalid login" even though i'm 100% that my credentials are right.

Anyone experiencing this?

Hi Tudor224. Invalid login wouldn't be because Kraken is down so I'd suggest opening a ticket here and escalating that new ticket here. Thanks for your patience.

[MrN1ce9uy]

My USD withdrawal is still processing after an entire week. It has never taken this long. I submitted a support ticket a few days ago and haven't heard anything back.

If this will be a regular thing please let me know so I can switch to a different exchange.

[ccminer.net]

My USD withdrawal is still processing after an entire week. It has never taken this long. I submitted a support ticket a few days ago and haven't heard anything back.

If this will be a regular thing please let me know so I can switch to a different exchange.

This exchange has issues since quite a while already, it looks like they have no intention to solve them any time soon

[MrN1ce9uy]

My USD withdrawal is still processing after an entire week. It has never taken this long. I submitted a support ticket a few days ago and haven't heard anything back.

If this will be a regular thing please let me know so I can switch to a different exchange.

This exchange has issues since quite a while already, it looks like they have no intention to solve them any time soon

Well it was earlier this month it only took 1-2 days for my withdrawal. All last year it only took 1-3 days.

[crypt0dude]

Kraken down when you just have open short position around the bottom. Reminds me of 6 months ago when a flash crash happened again when Kraken went offline where a lot of people lost everything due to account liquidation.
If this happens again, I'm going to join the law suit as well. You better have disabled all trading and positions. Totally unacceptable.

Kraken up again, trading halted during the period, although first minute of open, little price slippage. Position was still open though, had to close it manually with a loss to avoid further losses.
Great it's back up again, but positions should be disabled during downtime to follow European regulations. I've got mixed feelings, but I'm glad I closed it...

[Totscha]

My USD withdrawal is still processing after an entire week. It has never taken this long. I submitted a support ticket a few days ago and haven't heard anything back.

If this will be a regular thing please let me know so I can switch to a different exchange.

This exchange has issues since quite a while already, it looks like they have no intention to solve them any time soon

Well it was earlier this month it only took 1-2 days for my withdrawal. All last year it only took 1-3 days.

Never had any delays with EUR myself. Same or next business day every single time.

Once I'm actually able to login into the site and click my way through the withdrawal process. This part that used to take a minute or two can now take the better part of a day. Truly legendary!

[Kloug]

Haha I went back to Kraken yesterday, thinking that all the shit was fixed now. And it had free fees apparently. Kraken now working? (well, not in FireFox where it crashes, but still)

..hahaha of course today it's error galore again.. What was I thinking..

[crypt0dude]

I've open position at the bottom with 5x leverage... 1 minute later it crashes, api doesn't work, website doesn't work, yet Kraken status says all operational, what a joke. Even downdetector detects problems with Kraken website. I've screenshotted everything.
Now price already $150 up on bitfinex. You better have canceled all open positions or I want 100% compensation for my losses due to your technical issues again. Even Coinbase/GDAX compensated clients 100% when that flash crash happened, although they didn't had their website offline.
There is not even a stop-loss order to manage and limit risk.

[Totscha]

Kraken down when you just have open short position around the bottom. Reminds me of 6 months ago when a flash crash happened where a lot of people lost everything due to account liquidation.
If this happens again, I'm going to join the law suit as well. You better have disabled all trading and positions. Totally unacceptable.

Any half decent exchange would halt all trading until they are able to provide a decent service. They just say: "Our TOS clearly states that you hold all risk using our service. We never promised anything is actually going to work."