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[tom27]

Everything regarding the estimated time for different tiers verification is on their website: https://support.kraken.com/hc/en-us/articles/201648073-How-long-does-it-take-to-get-verified-

Oh cheers man, not sure how I managed to miss that.

[stcramto]

My € withdrawal has been on hold for 3 days now, any kind of help is appreciated

Request #279014

thanks

[species8472]

It took 4 days to get my account re-verfied after I couldn't login.
I'd some bad experiences with exchanges in the past, but I'm happy this is finally and successfully resolved.

[bernard75]

It took 4 days to get my account re-verfied after I couldn't login.
I'd some bad experiences with exchanges in the past, but I'm happy this is finally and successfully resolved.

Sorry for the inconvenience, especially that you mention shtf. Since they would prolly have to hire a consultant for each of their customers, based on what i heard in the last weeks. And the people they could spare are most certainly busy with the unfucking believable gain of da Coin and the exponential increase of their customer base.

And this what Dargo does for Coiners here is so unheard of, that i would have quit weeks ago.
Try your bank of trust and mail(literally) exchange takes weeks at least.

Anyway Kraken was, is and will be the exchange i trust the most(although Stamps move was not bad).

[vevnca]

Hello. My request id is 260630.

You are holding my EUR deposit for 16 days now and funds are still not available to me. I got no reply to my ticket for 11 days now.
Please do something!

3 days more. I have still not received my deposit.
My request id is 260630.

[Totscha]

The website has been running very slow today. I also get gateway timeouts from time to time. Charts are practically impossible to use.

On the other hand the status page ( https://status.kraken.io ) shows like everything is running fine.

[jedaite]

The website has been running very slow today. I also get gateway timeouts from time to time. Charts are practically impossible to use.

On the other hand the status page ( https://status.kraken.io ) shows like everything is running fine.

I got error 502 bad gateway a few times and the website was also slower than usual.

[Serpens66]

The website has been running very slow today. I also get gateway timeouts from time to time. Charts are practically impossible to use.

On the other hand the status page ( https://status.kraken.io ) shows like everything is running fine.

the status page is useless as usual
Everyone had and has problems to reach website. It loads very slow, error 504 and also API is very slow with alot of timeouts...

[ccminer.net]

I asked this question regarding my EURO WD cancellation (Request #285621)

How long, after an EURO WD has been deleted, we will get the money credited back in the account?

Can you help to speed up the reply process or even reply here THX

[ldd999]

Been waiting exactly for a week for Tier 1 and Tier 2.
Really was trying not to go to Coinbase, but I don't see a choice anymore. No response to my support emails (tickets).
Public Account ID
AA97 N84G GWO4 7DCQ

[bitserve]

Hi,

Anyone else had sell limit orders below the spike today to 2082.958€  that should have been triggered when the price crossed but it didn't?

I had a couple sell limit orders at 19XX€, that I placed several days ago so it is not trading lag, that haven't been executed, yet the price raised to 2082€.

It's not the first time... It is the THIRD time I NOTICED this behaviour and the second one I open a support ticket for this. I am still waiting a single reply since more than one month about a buy limit order at 124X€ that should have been executed when, again, an spike got under that price.

I use to leave open high and low orders to take some profit from this spikes, but it looks like the profit is going to someone else, not me.... Also I have the concern that maybe there is some people that are being liquidated during those spikes and maybe they shouldn't if placed orders had been executed cushioning the spike or, at the very least, they would have been liquidated at a better price.

I can understand that during DDOS or heavy usage the trading gets some lag.... But I can't think any single reason for why the price would run freely without honoring orders correctly placed DAYS BEFORE!.

I would like to receive a compensation for my direct profit loss but, above all, I would like to know why this happenned and if it will keep happenning regularly.

If you can't even trust the order book of a TRADING EXCHANGE, what can you trust?

Thanks....

[stereotype]

Hi,

Anyone else had sell limit orders below the spike today to 2082.958€  that should have been triggered when the price crossed but it didn't?

I had a couple sell limit orders at 19XX€, that I placed several days ago so it is not trading lag, that haven't been executed, yet the price raised to 2082€.

It's not the first time... It is the THIRD time I NOTICED this behaviour and the second one I open a support ticket for this. I am still waiting a single reply since more than one month about a buy limit order at 124X€ that should have been executed when, again, an spike got under that price.

I use to leave open high and low orders to take some profit from this spikes, but it looks like the profit is going to someone else, not me.... Also I have the concern that maybe there is some people that are being liquidated during those spikes and maybe they shouldn't if placed orders had been executed cushioning the spike or, at the very least, they would have been liquidated at a better price.

I can understand that during DDOS or heavy usage the trading gets some lag.... But I can't think any single reason for why the price would run freely without honoring orders correctly placed DAYS BEFORE!.

I would like to receive a compensation for my direct profit loss but, above all, I would like to know why this happenned and if it will keep happenning regularly.

If you can't even trust the order book of a TRADING EXCHANGE, what can you trust?

Thanks....

I replied to you on the WallObserver thread.

[madgpt]

Hello Kraken

my deposit was put on hold , because one  of letters in my last name spelled like "š" instead of "s"
please check support ticket #287524 and help me to get deposit QCC3UAH-BH7WQD-NM327N credited.

Thank you for your assistance in this matter.

[TrustDell]

Hi,

Anyone else had sell limit orders below the spike today to 2082.958€  that should have been triggered when the price crossed but it didn't?

I had a couple sell limit orders at 19XX€, that I placed several days ago so it is not trading lag, that haven't been executed, yet the price raised to 2082€.

It's not the first time... It is the THIRD time I NOTICED this behaviour and the second one I open a support ticket for this. I am still waiting a single reply since more than one month about a buy limit order at 124X€ that should have been executed when, again, an spike got under that price.

I use to leave open high and low orders to take some profit from this spikes, but it looks like the profit is going to someone else, not me.... Also I have the concern that maybe there is some people that are being liquidated during those spikes and maybe they shouldn't if placed orders had been executed cushioning the spike or, at the very least, they would have been liquidated at a better price.

I can understand that during DDOS or heavy usage the trading gets some lag.... But I can't think any single reason for why the price would run freely without honoring orders correctly placed DAYS BEFORE!.

I would like to receive a compensation for my direct profit loss but, above all, I would like to know why this happenned and if it will keep happenning regularly.

If you can't even trust the order book of a TRADING EXCHANGE, what can you trust?

Thanks....

I replied to you on the WallObserver thread.

Exactly the same problem here, but my sell order was placed week ago at 2042€. Simply they ignored my sell order. Shame.

[flekkelek]

Is there anything that affects the duration of the verification procedure atm? I requested it a week ago (TIER 2), and it is still under process, haven't got any email from them yet.

[bitserve]

Hi,

Anyone else had sell limit orders below the spike today to 2082.958€  that should have been triggered when the price crossed but it didn't?

I had a couple sell limit orders at 19XX€, that I placed several days ago so it is not trading lag, that haven't been executed, yet the price raised to 2082€.

It's not the first time... It is the THIRD time I NOTICED this behaviour and the second one I open a support ticket for this. I am still waiting a single reply since more than one month about a buy limit order at 124X€ that should have been executed when, again, an spike got under that price.

I use to leave open high and low orders to take some profit from this spikes, but it looks like the profit is going to someone else, not me.... Also I have the concern that maybe there is some people that are being liquidated during those spikes and maybe they shouldn't if placed orders had been executed cushioning the spike or, at the very least, they would have been liquidated at a better price.

I can understand that during DDOS or heavy usage the trading gets some lag.... But I can't think any single reason for why the price would run freely without honoring orders correctly placed DAYS BEFORE!.

I would like to receive a compensation for my direct profit loss but, above all, I would like to know why this happenned and if it will keep happenning regularly.

If you can't even trust the order book of a TRADING EXCHANGE, what can you trust?

Thanks....

Hi again, not having received a reply to my ticket nor a public explanation of the incident today (the spike to 2082€) has not only caused my lost profit, but it is also disrupting my trading activity (with increased loses). I haven't been honored my sell order, so I couldn't rebuy at 1900€ as was my intention, and now I don't know if those orders, still standing in the order book will be executed the next time the price cross them or not.

If you guys are investigating the issue and maybe a rollback is plausible, trading should be stopped until everything is corrected. This is crazy behaviour. Please stop executing anymore orders now! The order book is broken and the trading engine completely unreliable!

[stereotype]

Hmmmm. That small spike down to 1907.1 15mins ago, did not fill my order @1915 !
It could be, that Kraken is not filling any of the past 6hours of spikes. We cant be the only 3 people having this experience, so expect another few hundred support tickets to hit Kraken today.

Pathetic.

[becoin]

This thread is looking more and more like a kindergarden.  Is that the true quality of people that are now entering cryptoland?

[julian071]

Same here, limit sell order not executed, even though Bitcoinwisdom showed it should've. Really strange and not really confidence-inspiring.

[ErisDiscordia]

Hi,

Anyone else had sell limit orders below the spike today to 2082.958€  that should have been triggered when the price crossed but it didn't?

I had a couple sell limit orders at 19XX€, that I placed several days ago so it is not trading lag, that haven't been executed, yet the price raised to 2082€.

It's not the first time... It is the THIRD time I NOTICED this behaviour and the second one I open a support ticket for this. I am still waiting a single reply since more than one month about a buy limit order at 124X€ that should have been executed when, again, an spike got under that price.

I use to leave open high and low orders to take some profit from this spikes, but it looks like the profit is going to someone else, not me.... Also I have the concern that maybe there is some people that are being liquidated during those spikes and maybe they shouldn't if placed orders had been executed cushioning the spike or, at the very least, they would have been liquidated at a better price.

I can understand that during DDOS or heavy usage the trading gets some lag.... But I can't think any single reason for why the price would run freely without honoring orders correctly placed DAYS BEFORE!.

I would like to receive a compensation for my direct profit loss but, above all, I would like to know why this happenned and if it will keep happenning regularly.

If you can't even trust the order book of a TRADING EXCHANGE, what can you trust?

Thanks....

I had a limit sell order open as well in that price range. It is still open, despite a second spike having occurred at 17:16 CET and again my order did not get filled.