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[NewDeal]

Hi guys,

I accidentally clicked on the wrong link of the confirmation email we receive when we add a withdrawal address and blocked my account...
I opened a ticket (#355105) and send the responses needed to unlock. If someone from Kraken sees that and has 2 minutes to lose to help me retrieving my access to my account, I'd be very grateful 

Thx for this great platform btw!

[1715422036]

1715422036

[1715422036]

1715422036

[1715422036]

1715422036

[pete777]

Ok, so my faith to Kraken is now restored:) My ON HOLD deposit was credited to my account so everything is now ok. Thanks a lot.

[curt0]

I’m having a similar problem as Cryptoby.  I wire transferred money to Kraken on May 24th and nothing has happened on Kraken's end.  The money didn't show up in my account.  They don’t reply to my support requests.  Dargo from Kraken has not replied to my direct message on Bitcointalk.

Things to avoid doing to prevent 'on hold' deposits:
- Check if your bank is crypto friendly, some are medieval in this respect. They flag your deposits as suspicious. Takes ages to get your money moving again.
- Make sure the account holder name on your bank account and Kraken account are identical! Every single character! One little typo. Bam! On hold.
- Never make a fiat deposit in the same amount too close together (in the same week). They will think the second might be a double, and put it on hold.
- Don't deposit an amount too close to the daily limit. The exchange rate might change and you go over your limit. Again, on hold.

My bank cannot be an issue because I tried sending a small amount initially and it worked fine.  I asked my bank yesterday if the latest wire transfer completed.  They said yes.  My bank didn't receive any problem notifications from the receiving end.

Account holder name is the same.

Deposit is not the same amount and not the daily limit.

Has anyone wire transferred money to Kraken and never saw the money again?  I’m beginning to feel this way.

[maheswaran]

If there is a mistake on the deposit, you should not take that as a chance to hold and make use of the funds by holding it without solving the case. This is not the right way to treat the customers who send their funds by trust on you. Really unethical. Almost 10 days. Got only 2 replies that just says to wait. Making a refund won't take this longer. If this keeps happening, you will loose customers just because of your bad support service. You can't give the statement 'too much of request' as an excuse. it is all about funds. You can't hold our funds these longer in the case of some mistakes. Of course more number of users need more number of staffs. You can't troll over here with same excuses forever.

[curt0]

Really unethical.

I would recommend everyone to stay away from Kraken until they solve this problem.

It is very worrisome for them to hold our money, not tell us where it is and not reply to us.

[HPt]

And now for something completely different!

Not that I don't enjoy posts from newcomers posting their ticket #. And I'm also terribly sorry for spamming in your ticket bump thread.

Anyway, I'm pleased Kraken is looking into setting up dynamic withdrawal fees for crypto coins. Might I suggest you look into Litecoin fees ASAP? 0.02 LTC is a bit high at today's prices, don't you think?

Keep up the good work! Cheers!

and how about btc withdrawal fee? it is 0.0025 BTC now O.ô
A priority setting would be nice. highpriority -> 0.0025BTC,  low priority -> 0.0005BTC

The BTC withdrawal fee should drop again pretty soon. We are going to batch transactions, which will take a few minutes longer, but hopefully we should be able to get the fee down to around 0.001 this way.

Hi Dargo, could you please explain why Kraken charges 20mLTC for LTC withdrawals? 20mLTC are completely detached from real-world network fees (by at least a factor of 20). So, either this is a mistake or an attempted rip off in the wake of high BTC fees.

Just received an email from Kraken that LTC withdrawal fee is reduced to 0.001 LTC. So, it seems it was just a mistake. Kudos for the prompt correction!

[Newar]

They can't make their mind up with GNO though. First email said "reduced to 0.004". today it says "reduced to 0.005"   


This needs updating too: https://support.kraken.com/hc/en-us/articles/201893608-What-are-the-withdrawal-fees-

[curt0]

It won't help to post ticket numbers that are about your verification status because we are not escalating these tickets. We are only escalating tickets for already verified accounts that have a funding issue, trading issue, or account access issue. This doesn't mean we are ignoring account verification - we have a large account verification team who are working to verify accounts as soon as possible in the order they are received.

Dargo from Kraken:

I'm already verified.  A few days ago, I sent a direct message to you about my May 24 wire transfer with my support request ticket number.  My money still hasn't shown up in my Kraken account.  Kraken is ignoring all of my support requests.  You seem to be ignoring my direct message to you.  Kraken is in total silence in regards to my money.  Please reply with an update.

[mescalito]

Deposits into Kraken usually took 1 business day if I remember well. I made a transfer on Thu just after noon and it has not been deposited. I doubt it has not been credited by Fidor yet. Why the f*ck deposits take so long now?

[Alttrader203]

I am deeply upset by Krakens lack of customer support.
2 withdrawals of mine are stuck "on hold" for 7 days!!! Made seperate ticktes for them, but support just sends automated mails. Withdrawals are in btc...

[borya2002]

Hello i am from email -If you DID NOT REQUEST this action, your account may be compromised and you should do the following:
  Use this link to temporarily lock your account -
I've pressed the link and my account is blocked  accidentally
How can I open my account again most quickly
Unfortunately, I only used e-mail I did not use any other key
my request (362952)

[Bestrates]

Kraken your customer service is a joke. 18 days you have put my deposit on hold. One e-mail after two weeks that the relevant team will look at it.
Your running a crypto exchange which is time critcal and your terrible service is causing allot of people to lose money.
GIVE ME BACK MY MONEY AND I'LL GO ELSEWHERE.
(TIer 4 verified. Bank in my name. Used 30+ times before. Not sent similar amount or sent to often)

[jeffytune]

OMG

Why you people are stuck with this crap.

Take your money and go elsewhere who respond tickets within few hours.

They have no excuse of rapid influx of customers because this is same for others too.

Leave this crap.

[Bestrates]

OMG

Why you people are stuck with this crap.

Take your money and go elsewhere who respond tickets within few hours.

They have no excuse of rapid influx of customers because this is same for others too.

Leave this crap.

Love to. Problem seems to be that they are holding our money and not responding to us.
The rapid influx of customers is no excuse. They should be dealing with existing customers as a priority. Especially once we have gone through the required verifications.

[jeffytune]

OMG

Why you people are stuck with this crap.

Take your money and go elsewhere who respond tickets within few hours.

They have no excuse of rapid influx of customers because this is same for others too.

Leave this crap.

Love to. Problem seems to be that they are holding our money and not responding to us.
The rapid influx of customers is no excuse. They should be dealing with existing customers as a priority. Especially once we have gone through the required verifications.

Get together at Reddit.

This is disrespect to customers to hold their money and then leaving them in dark by not answering them.

What is Dargo doing here .. lip service.

[jedaite]

I am deeply upset by Krakens lack of customer support.
2 withdrawals of mine are stuck "on hold" for 7 days!!! Made seperate ticktes for them, but support just sends automated mails. Withdrawals are in btc...

I got that sometimes. Have you tried cancelling and attempting to withdraw again? You can try it a few times. Do so and wait fro 10-20 minutes after you make the withdrawal and see if it works.

[Saniar68]

Hi!

I am a new user of Kraken and submitted documents for verification. But it seems like they never take anything seriously. It's been 11 days and still they didn't verify my account nor they sent any email. Do they have support agents at all? I get response from BTC-e and Bitfinex within a few hours but these guys are dead for ages.

[flekkelek]

OMG

Why you people are stuck with this crap.

Take your money and go elsewhere who respond tickets within few hours.

They have no excuse of rapid influx of customers because this is same for others too.

Leave this crap.

Love to. Problem seems to be that they are holding our money and not responding to us.
The rapid influx of customers is no excuse. They should be dealing with existing customers as a priority. Especially once we have gone through the required verifications.

Get together at Reddit.

This is disrespect to customers to hold their money and then leaving them in dark by not answering them.

What is Dargo doing here .. lip service.

Most likely he is trying to help, but I guess the support gets shitloads of tickets, probably Kraken was not ready for the increasing number of newcomers.

[jeffytune]

OMG

Why you people are stuck with this crap.

Take your money and go elsewhere who respond tickets within few hours.

They have no excuse of rapid influx of customers because this is same for others too.

Leave this crap.

Love to. Problem seems to be that they are holding our money and not responding to us.
The rapid influx of customers is no excuse. They should be dealing with existing customers as a priority. Especially once we have gone through the required verifications.

Get together at Reddit.

This is disrespect to customers to hold their money and then leaving them in dark by not answering them.

What is Dargo doing here .. lip service.

Most likely he is trying to help, but I guess the support gets shitloads of tickets, probably Kraken was not ready for the increasing number of newcomers.

Then severe hack attack is about to come.

BECAUSE they would not be ready for it too.

It's display of severe non professionalism. And these people should not be trusted with others hard-earned money.

[flekkelek]

OMG

Why you people are stuck with this crap.

Take your money and go elsewhere who respond tickets within few hours.

They have no excuse of rapid influx of customers because this is same for others too.

Leave this crap.

Love to. Problem seems to be that they are holding our money and not responding to us.
The rapid influx of customers is no excuse. They should be dealing with existing customers as a priority. Especially once we have gone through the required verifications.

Get together at Reddit.

This is disrespect to customers to hold their money and then leaving them in dark by not answering them.

What is Dargo doing here .. lip service.

Most likely he is trying to help, but I guess the support gets shitloads of tickets, probably Kraken was not ready for the increasing number of newcomers.

Then severe hack attack is about to come.

BECAUSE they would not be ready for it too.

It's display of severe non professionalism. And these people should not be trusted with others hard-earned money.

It's your personal choice whether you trust them or not... Crypto is a risky world yet, you should only risk what you can afford to lose.