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[Totscha]

After the almost permanent issue with putting orders, now i face and another one. More serious for my point of view.
I make some "Sells" of total amount 211,80€ but my Balance/Available €  for Withrdaw is 156.03€
How is this possible if your platform/bot makes the Buy/Sell orders, to have a wrong Balance?

Can someone explain to me what is going on now or do i have to send an e-mail and wait 2-3 days for a response?

Make sure you don't have open orders. Those funds are locked.

[aesma]

So talking with my brother who got a "micro-enterprise" he told me that since these kinds of companies are registered with the name of the sole owner, they don't need a special company bank account, a simple personal bank account dedicated to the company is enough.

So for Kraken it should be transparent.

[condoras]

After the almost permanent issue with putting orders, now i face and another one. More serious for my point of view.
I make some "Sells" of total amount 211,80€ but my Balance/Available €  for Withrdaw is 156.03€
How is this possible if your platform/bot makes the Buy/Sell orders, to have a wrong Balance?

Can someone explain to me what is going on now or do i have to send an e-mail and wait 2-3 days for a response?

Make sure you don't have open orders. Those funds are locked.

I know and that's why when i saw this difference i close them all.
Still the differnce remains and still i din't yet receive any answer here...

So i guess i will have to send them an e-mail/suppost ticket and find out what is the problem.

[Stephen Gornick]

After the almost permanent issue with putting orders, now i face and another one. More serious for my point of view.
I make some "Sells" of total amount 211,80€ but my Balance/Available €  for Withrdaw is 156.03€
How is this possible if your platform/bot makes the Buy/Sell orders, to have a wrong Balance?

Can someone explain to me what is going on now or do i have to send an e-mail and wait 2-3 days for a response?

Make sure you don't have open orders. Those funds are locked.

I know and that's why when i saw this difference i close them all.
Still the differnce remains and still i din't yet receive any answer here...

So i guess i will have to send them an e-mail/suppost ticket and find out what is the problem.

Maybe you just fargot some altcoins in open order ,  so the overall balance is higher.

[gilvir]

I'm having problem using their API, trying to use the orderflag "viqc", which lets you put volume in quote currency instead of base. But I get a message that the feature is disabled, does anyone know why they disabled it?

I sent a ticket a couple of days ago but no response yet.

[condoras]

After the almost permanent issue with putting orders, now i face and another one. More serious for my point of view.
I make some "Sells" of total amount 211,80€ but my Balance/Available €  for Withrdaw is 156.03€
How is this possible if your platform/bot makes the Buy/Sell orders, to have a wrong Balance?

Can someone explain to me what is going on now or do i have to send an e-mail and wait 2-3 days for a response?

Make sure you don't have open orders. Those funds are locked.

I know and that's why when i saw this difference i close them all.
Still the differnce remains and still i din't yet receive any answer here...

So i guess i will have to send them an e-mail/suppost ticket and find out what is the problem.

Maybe you just fargot some altcoins in open order ,  so the overall balance is higher.

You are right, i check my orders for them too one by one but nothing. Everything looks fine from Alt coin side...
I submit a ticket about it, so now i can only wait for their reply. Until then, i continue to trade as always and wait this so promising update of them.

[Kraken-Septimus]

I'm having problem using their API, trying to use the orderflag "viqc", which lets you put volume in quote currency instead of base. But I get a message that the feature is disabled, does anyone know why they disabled it?

I sent a ticket a couple of days ago but no response yet.

Hi gilvir. Please escalate your ticket using this form posted by Dargo.

You are right, i check my orders for them too one by one but nothing. Everything looks fine from Alt coin side...
I submit a ticket about it, so now i can only wait for their reply. Until then, i continue to trade as always and wait this so promising update of them.

Hi condoras. Could you also please escalate your ticket using this form posted by Dargo? Thanks.

[nevermindthebotox]

are deposits slower than usual or what's the problem.
now +30 hours since SEPA-deposit and it isn't credited to my account.

 

[Kraken-Septimus]

are deposits slower than usual or what's the problem.
now +30 hours since SEPA-deposit and it isn't credited to my account.

 

Hi nevermindthebotox. If you haven't already, Please create a ticket here. After opening the ticket please escalate it using this form posted by Dargo.

[kraken-protocol]

Hello,

I work for Kraken and will be helping to manage this thread (Dargo will confirm).  Thanks for connecting with us through bitcointalk.

[JJ17]

I can just confirm what all the others here have already described.

It has become impossible to properly trade on Kraken. It takes dozens of tries to place and order or cancel one. One just sits infront of the screen and heplessly whatches the market chanching, unable to react. It's ridiculous. I even had one margin call that went through after it stated an error message. I only discovered hours later that now I apparently had an open position.

[kraken-protocol]

Hi JJ17,

We definitely are interested in continued improvement.  Recent announcements here provide an indicator of recent efforts with an eye to making the experience better for all who use Kraken:

1) Announcement: Delisting Pairs and Temporary Suspension of Advanced Order Types (August 21, 2017)
    https://blog.kraken.com/post/1234/announcement-delisting-pairs-and-temporary-suspension-of-advanced-order-types/

2) Announcement: Reducing Price Precision on all Trading Pairs (August 26, 2017)
    https://blog.kraken.com/post/1261/announcement-reducing-price-precision-on-all-trading-pairs/

3) Announcement: Reducing Price Precision (Round 2) (September 2, 2017)
    https://blog.kraken.com/post/1278/announcement-reducing-price-precision-round-2/

We continue to seek your input for how we can continue to improve. Thanks for letting us know of your experience.  We definitely want to be informed of how things are going, whether good or bad.

[yoda42]

Hello kraken team,

Thanks for improving the trading engine, but please do not forget the API!
There are too many Cloudflare errors (timeout, bad gateway, etc.) and is very hard to keep track if API request went through or not.

Please implement these ideas:

1) API must never time out - even if trading engine in background is slow
2) API must always return result - if engine is overloaded, return "error:overloaded"
3) API must always return order txid - it is a nightmare if you don't know if order was received or not (which results in double buy/sell)

and finally (I know you don't like to read this but the current situation requires it)

4) close sign ups for new customers until the speed has significantly improved

Thanks!

[nevermindthebotox]

Hi nevermindthebotox. If you haven't already, Please create a ticket here. After opening the ticket please escalate it using this form posted by Dargo.

deposit credited. +50hours since deposit made, so so if it's acceptable... but thanks.

 

[z1926]

I have a locked account and no help from support in days.  Another bitcointalk user suggested to post in the "official announcement thread", so here it is.  I have wasted days corresponding with Kraken and they haven't done a damn thing. As soon as I fulfilled their last, what seemed like final request for further information, they just disappeared.  Created ticket, escalated it, etc.  No results.

https://bitcointalk.org/index.php?topic=2170220.0;topicseen

[Kraken-Septimus]

I have a locked account and no help from support in days.  Another bitcointalk user suggested to post in the "official announcement thread", so here it is.  I have wasted days corresponding with Kraken and they haven't done a damn thing. As soon as I fulfilled their last, what seemed like final request for further information, they just disappeared.  Created ticket, escalated it, etc.  No results.

https://bitcointalk.org/index.php?topic=2170220.0;topicseen

Hi z1926. Please escalate your ticket using this form posted by Dargo. Thanks for your patience.

[z1926]

I have a locked account and no help from support in days.  Another bitcointalk user suggested to post in the "official announcement thread", so here it is.  I have wasted days corresponding with Kraken and they haven't done a damn thing. As soon as I fulfilled their last, what seemed like final request for further information, they just disappeared.  Created ticket, escalated it, etc.  No results.

https://bitcointalk.org/index.php?topic=2170220.0;topicseen

Hi z1926. Please escalate your ticket using this form posted by Dargo. Thanks for your patience.

As I already stated, I did that, it doesn't help.  It is hard not to come to the conclusion that Kraken is purposefully trying to make it take as long as possible to unlock customer accounts.  I am now being asked to just provide the same information I already provided and do the same things I've already done many times in the past.

I think at this point I have provided every single thing that was asked for twice and used the escalation form every time.  After all this jerking me around, I finally got the first quick response ever... but it says:

"Your account requires a specialist team to unlock."  

No contact info for the specialist team.  No time line.  No recourse.  This is truly one of the worst companies I've ever had to deal with.  

I was already told in the past some bullshit about transferring my ticket to some other department.  

This just drags on and on and on and on and on.  

[z1926]

I can just confirm what all the others here have already described.

It has become impossible to properly trade on Kraken. It takes dozens of tries to place and order or cancel one. One just sits infront of the screen and heplessly whatches the market chanching, unable to react. It's ridiculous. I even had one margin call that went through after it stated an error message. I only discovered hours later that now I apparently had an open position.

That's not the only thing that's impossible.  After experiencing all those same errors and problems I'm finding it's apparently also impossible to withdraw and change to a better exchange too.

[rodik888]

How to get contact Kraken for sponsorship requests?

[z1926]

How to get contact Kraken for sponsorship requests?

Good luck, they do a great job of obscuring any working phone number for themselves.