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[Dargo]

is this per account or per api key ?

sooo, butter by the fishes.... it its possible to get the answer ? 

I'm pretty sure API rate limits are per account. I'm checking on this and haven't heard back yet.

[SebastianJu]

Dargo? Will this change? Or at least not let it look like one will withdraw a certain amount only to realize later that the fee is taken from it before and the amount withdrawn is lower.

Is it standard for exchanges, when witdrawing coins or fiat, that the fee is taken from the actual amount someone wants to withdraw? Yesterday i withdrew a couple of bitcoin payments. Only after i had done everything i realized that kraken didnt sent the amount i wanted kraken to send but it took the fee from that amount. So that i had to make a couple of new withdraws to send the missing funds. Of course with another fee on top again.

Now i wanted to withdraw some fiat. It showed the fee and the amount to be withdrawn. I did so, because everything looked ok, and... of course i wont get the amount of money i asked for because the fee was taken from that amount.

I dont like that. Is it possible to change this? When i ask kraken to have an amount of money then i dont want to have such surprises. Of course i want exactly the amount of money i asked to get. I dont know if other exchanges do it the same way but if i need a certain amount of money then i dont want to calculate or being surprised with a different amount of money than i asked for.

[Serpens66]

Dargo? Will this change? Or at least not let it look like one will withdraw a certain amount only to realize later that the fee is taken from it before and the amount withdrawn is lower.

I can explain it better in german:
Wenn man was auszahlen will, wird einem doch bei der Bestätigung (2FA) angezeigt, wieviel man bekommt. Oder ist das nicht der fall wenn 2FA eventuell aus ist? Also solltest du eigentlich vor jeder Auszahlung darauf hingewiesen werden, wieviel ausgezahlt wird. Könnte man natürlich besser lösen, wie z.b bei btc-e, wo direkt unter der Eingabe dann steht, wieviel du erhälst, aber eigentlich ist es gut ersichtlich.

english:
You have to confirm the withdrawal with 2FA before it is sent. And there is written the amount you will receive.

[SebastianJu]

Dargo? Will this change? Or at least not let it look like one will withdraw a certain amount only to realize later that the fee is taken from it before and the amount withdrawn is lower.

I can explain it better in german:
Wenn man was auszahlen will, wird einem doch bei der Bestätigung (2FA) angezeigt, wieviel man bekommt. Oder ist das nicht der fall wenn 2FA eventuell aus ist? Also solltest du eigentlich vor jeder Auszahlung darauf hingewiesen werden, wieviel ausgezahlt wird. Könnte man natürlich besser lösen, wie z.b bei btc-e, wo direkt unter der Eingabe dann steht, wieviel du erhälst, aber eigentlich ist es gut ersichtlich.

english:
You have to confirm the withdrawal with 2FA before it is sent. And there is written the amount you will receive.

Youre right, the confirmation shows it. Though i didnt see this till now because i checked that it shows the amount i wanted to withdraw and i knew from the page before that it will take a fee. I didnt even get the idea that i wont get what i asked for. I might have to be more careful though i think, when i make the clear request to get a certain amount of money, i dont await that i get less than what i asked for. Its like going to an ATM and needing 100USD to pay a bill... but you only get 99.99USD because... there has to be a fee taken. Its something you dont await. Or onlinebanking... paying a bill though... not paid in full because a fee is taken from the amount you wanted to send. I dont know a bank that awaits that their customers include a fee when they want to move a certain amount of money.

Only saying... thats not user friendly.

[Dargo]

Sorry I didn't respond promptly, but I did ask the devs about doing it the way you ask. I haven't heard back yet, but we are considering it. At this stage I don't know when or even if it will be changed.

Dargo? Will this change? Or at least not let it look like one will withdraw a certain amount only to realize later that the fee is taken from it before and the amount withdrawn is lower.

Is it standard for exchanges, when witdrawing coins or fiat, that the fee is taken from the actual amount someone wants to withdraw? Yesterday i withdrew a couple of bitcoin payments. Only after i had done everything i realized that kraken didnt sent the amount i wanted kraken to send but it took the fee from that amount. So that i had to make a couple of new withdraws to send the missing funds. Of course with another fee on top again.

Now i wanted to withdraw some fiat. It showed the fee and the amount to be withdrawn. I did so, because everything looked ok, and... of course i wont get the amount of money i asked for because the fee was taken from that amount.

I dont like that. Is it possible to change this? When i ask kraken to have an amount of money then i dont want to have such surprises. Of course i want exactly the amount of money i asked to get. I dont know if other exchanges do it the same way but if i need a certain amount of money then i dont want to calculate or being surprised with a different amount of money than i asked for.

[mithrandi]

Have you considered adding U2F (as in https://fidoalliance.org/) as a two-factor authentication method? This is only really supported in Chrome at the moment, so I can imagine it's not a high priority, just wondering if it's on your radar / roadmap at all. It offers some distinct advantages over OATH-HOTP/TOTP both in ease of use ("just press the button") and actual security (you can't execute a passthrough phishing attack, because the crypto handshake would fail).

[sakr]

I have an EUR wire transfer stuck in "sending" for 17 hours now, it used to be sent in less than an hour.

Is this normal, or should i file a ticket?

[MusX]

OHLC public method bug? https://www.kraken.com/help/api#get-ohlc-data

Code:

https://api.kraken.com/0/public/OHLC?pair=XBTCZEUR&interval=60&since=1381449600

api asked for data since=1381449600
returns data starting from 1413583200
the param since is ignored.

Also...
could you consider to move your api docs to github? it will allows better integration with all apps which are accessing your API. It is also well versioned. Some markets already did that.

We'll consider the github idea - thanks for the suggestion.

The other thing isn't a bug. OHLC data does not go back beyond a certain number of frames and depending on the interval it won't go back past 24 hours. The "since" value here is mainly used to received incremental updates. Choosing a longer interval will yield OHLC data going further back.

You can build your own OHLC from the trades data. Start with "since" of 0 to get trade data from the beginning.

https://api.kraken.com/0/public/Trades?pair=XXBTZEUR&since=0

Then from the returned data, grab the "last" time ID (i.e. ... ,"last":"1383839436659595694"}})

and use that ID for the "since" value in the new poll:

https://api.kraken.com/0/public/Trades?pair=XXBTZEUR&since=1383839436659595694

and so on until you've fetched all the trade data.

If that doesn't clear things up, let me know.

Dargo,
I'm already familiar with processing of raw tick trades to OHLC. The since param in trades is valuable as it helps to enforce data integrity, I use it every few minutes
I've asked for the method OHLC because it would allow to DIRECT usage by js charting libraries.
So regarding the OHLC method, as I understand, the since param cannot be used to get deep historical OHLC but only quite recent OHLC data?
It's a bit limitation comparing to since parameter in trades method, which obviously overloads the market API much heavier (due to the volume of rows) than OHLC data would overload.

[Dargo]

I have an EUR wire transfer stuck in "sending" for 17 hours now, it used to be sent in less than an hour.

Is this normal, or should i file a ticket?

Make a ticket so someone can take a closer look. You shouldn't be stuck "sending" for that long.

[sakr]

I have an EUR wire transfer stuck in "sending" for 17 hours now, it used to be sent in less than an hour.

Is this normal, or should i file a ticket?

Make a ticket so someone can take a closer look. You shouldn't be stuck "sending" for that long.

I just opened a ticket, hopefully it will be solved soon.

Thanks for your help!

[Atdhe]

I have tried them. Made SEPA payment from Austria. It is a week and nothing happens...

[Dargo]

I have tried them. Made SEPA payment from Austria. It is a week and nothing happens...

Please make a support request if you haven't already. You can also PM me with the ticket number if you want and I'll check to make sure you are getting assistance.

[Atdhe]

I already did. Response was fast you wanted like 10 things to identify the payment.
My bank did not add from some reason the ID of payment (I really filled it in).

Anyways the money is at my account, I am giving you AAA. Great CS, better than in regulated industries. I wish you success in business.

[Serpens66]

@Dargo:
some german users are annoyed by your new "rule", that german customers can't withdraw € to their bank accounts without being tier 3 verified. Some days ago only deposits were not possible which is okay to prevent fraud. But now it is also withdraw €. They don't understand, how this could prevent any fraud and are angry because there was no announcement of that.
Yunus could take a look in the german thread.

[leen93]

@Dargo:
some german users are annoyed by your new "rule", that german customers can't withdraw € to their bank accounts without being tier 3 verified. Some days ago only deposits were not possible which is okay to prevent fraud. But now it is also withdraw €. They don't understand, how this could prevent any fraud and are angry because there was no announcement of that.
Yunus could take a look in the german thread.

I think it's not necessary either for withdrawals...

[Gyrsur]

@Dargo:
some german users are annoyed by your new "rule", that german customers can't withdraw € to their bank accounts without being tier 3 verified. Some days ago only deposits were not possible which is okay to prevent fraud. But now it is also withdraw €. They don't understand, how this could prevent any fraud and are angry because there was no announcement of that.
Yunus could take a look in the german thread.

I think it's not necessary either for withdrawals...

it is!

[bernard75]

It only effects German customers.

[Gyrsur]

It only effects German customers.

government want to know what's going on!  

[Dargo]

@Dargo:
some german users are annoyed by your new "rule", that german customers can't withdraw € to their bank accounts without being tier 3 verified. Some days ago only deposits were not possible which is okay to prevent fraud. But now it is also withdraw €. They don't understand, how this could prevent any fraud and are angry because there was no announcement of that.
Yunus could take a look in the german thread.

Thanks for letting me know Serpens. I'm not aware of this "rule" either. Where are German customers getting this information from? If the site is telling them they can't withdraw unless they are tier 3, this could be a bug. If they are hearing this from customer support, it may be a misunderstanding. I need more information about where this is coming from to investigate.

[glavmey]

@Dargo:
some german users are annoyed by your new "rule", that german customers can't withdraw € to their bank accounts without being tier 3 verified. Some days ago only deposits were not possible which is okay to prevent fraud. But now it is also withdraw €. They don't understand, how this could prevent any fraud and are angry because there was no announcement of that.
Yunus could take a look in the german thread.

Thanks for letting me know Serpens. I'm not aware of this "rule" either. Where are German customers getting this information from? If the site is telling them they can't withdraw unless they are tier 3, this could be a bug. If they are hearing this from customer support, it may be a misunderstanding. I need more information about where this is coming from to investigate.

Hello Dargo,

the website itself is telling us that we can't withdraw €.  Screenshot here: http://imgur.com/aKTymRF