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hitbtc (OP)
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April 06, 2018, 03:41:15 PM |
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Iralii, MarcelJaeger, v1t0z: please expect an email update from the support agent assigned to your ticket.
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hitbtc (OP)
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April 06, 2018, 03:41:49 PM |
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estenity, what's your support ticket ID?
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hitbtc (OP)
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April 06, 2018, 03:43:52 PM |
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StarterX, please don't create multiple support requests: you have already provided us with the details in your first support ticket, your request is currently being worked on.
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mehceh
Newbie
 Offline
Activity: 37
Merit: 0
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April 06, 2018, 05:17:09 PM |
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i feel like a just few baby steps remained.
Can you warn your team for my ticket ? Just want to new screenshots and i sent.
I feel so good now but i can't sure it will be done or not 
Ticket: #224572 and assigned to Mathias Huber.
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estenity
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April 06, 2018, 05:51:05 PM |
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estenity, what's your support ticket ID?
it is 265062 |
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StarterX
Newbie
Offline
Activity: 61
Merit: 0
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April 07, 2018, 05:10:11 AM |
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StarterX, please don't create multiple support requests: you have already provided us with the details in your first support ticket, your request is currently being worked on.
No reply from support,  |
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StarterX
Newbie
Offline
Activity: 61
Merit: 0
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April 09, 2018, 07:05:13 AM |
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i sent them my payment screenshot, but no reply |
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tazy
Newbie
Offline
Activity: 75
Merit: 0
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April 09, 2018, 09:21:30 AM |
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Is Hitbtc delisting any coins from their huge messy coins list? even more than 200 coins is not making 500 usd volume per day. And everyday they are listing 3-5 more coins and most of them are scam coins. It already became coin graveyard. I don't see any altcoins with volume. Most of the big volumes (95 percent) is going with the main biggest coins like BTC, ETH, LTC, XRP etc.... Hitbtc has to clear so many coins from their list and to be more selective about listing new ones to get better reputation....
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StarterX
Newbie
Offline
Activity: 61
Merit: 0
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April 09, 2018, 03:52:02 PM
Last edit: April 11, 2018, 01:39:46 PM by StarterX |
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StarterX
Newbie
Offline
Activity: 61
Merit: 0
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April 09, 2018, 03:56:58 PM |
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first Assigned to Martina Castellon and then Assigned to Nelly Marsh, and now today again Assigned to Martina Castellon what is going on |
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StarterX
Newbie
Offline
Activity: 61
Merit: 0
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April 09, 2018, 04:00:52 PM |
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14 days ago Support ( Martina Castellon ) said Your request has been forwarded to our engineers. They will manually credit the deposit to your account within a few days.http://i67.tinypic.com/2816iyu.pngnow Support ( Nelly Marsh ) said ( Our engineers are currently researching the issue. We are sure the resolving won't take long. ) |
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dCorp
Newbie
Offline
Activity: 6
Merit: 0
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April 10, 2018, 04:02:11 AM |
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WTF is going on with Hitbtc? Withdrawals are Suspended for almost a month now? Is Hitbtc preparing for an Exit Scam now? I had checked support forum but you guys have disabled new thread postings and also there is No Thread after March 22 so its 20 days since you disabled new postings and my funds are Stuck on hitbtc. I am not able to withdraw my ICX for almost a month now. HOW LONG WOULD YOU TAKE TO RESUME WITHDRAWALS FOR ICX IF YOU EVER PLAN TO? |
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tazy
Newbie
Offline
Activity: 75
Merit: 0
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April 10, 2018, 11:14:58 AM |
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guys can't you get answer from their support team on the hitbtc website? or they are not giving any response?
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Landak
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April 10, 2018, 11:20:49 AM |
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3 days no responses from support team, my problem is can't transfer balance FROM or TO main account. My Ticket ID #268558, Please check ASAP!!  |
HILIH KINTIL
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estenity
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April 10, 2018, 12:54:13 PM |
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guys can't you get answer from their support team on the hitbtc website? or they are not giving any response?
all very slow. they come here once a week, and all responses to email as well as on the site are much delayed. apparently there are several persons committed, but are they inundated with requests? i think that they have to revise their procedures. |
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alexah
Newbie
Offline
Activity: 4
Merit: 0
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April 10, 2018, 02:59:52 PM |
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Don't use Hitbtc, never, really. In every time many people said that hitbtc is a scam, but now a lot off traders shared on reddit that theirs account were blocked.
Mine account too. Support ticket is - #264376
Support team asks impossible things:
1) my Monero wallet data (i don't know which one, i have only private key and i won't give it them)
2) They told that they want to contact with service which i use, i told them 3 times that i use my own wallet with my private key. They don't read it and just repeat the template phrase.
10 days they've kept my money. And there are many traders with the same issues.
i have verified account on bifinex, kraken, wex, bittrex, binance. I sent to them my document and photo and it was enough for them.
Hitbtc wasting time and every time clarifying something new. They don't read messages in ticket, they just send templates phrases.
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apoorvlathey
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April 10, 2018, 07:44:22 PM |
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Why is the Bitcoins withdrawal fee still so high ? It is currently 0.001 BTC for each withdraw. It would have made sense few months ago but at current status, a transaction gets included in the next block for just ~10sat/byte fee or ~2600 sat per transaction fee. Why are you giving that extra money to miners when the pool is quite empty ?
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yaseinoneco
Newbie
Offline
Activity: 10
Merit: 0
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April 11, 2018, 10:41:22 AM |
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Hi! I have a problem with HITBTC -- - NEO withdrawal. TIcket is on your site. But not any response.
When?>
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doedz
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April 11, 2018, 01:25:56 PM |
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Hi! I have a problem with HITBTC -- - NEO withdrawal. TIcket is on your site. But not any response.
When?>
Do not you take a risk in exchange like this, which has a slow response support. Especially about Neo coin, a lot of big exchange is more secure than here. For an exchange like Bittrex or Binance takes 24 hours to process tickets, it may take 2-3 days for Hitbtc. Be patient and move all your coin to a bigger exchange. |
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