UPDATE: Their FAX number either doesn't work from where I am or just doesn't work at all.
So, my only other option would be to try to send it and hope for the best to beat the 10 day time limit EXCEPT they don't include an address to send it to.
I really want to like these guys, I really want to use their services but it is looking like amateur hour at the moment over there.
man, what on earth are you talking about??? you seem to be mixing up everything possible and impossible..
From your description, the issues you are having are to do with the spend transactions on your card, not load with BTC which is the service we offer. We have no control or influence on your spend transactions whatsoever. Negative balances may appear when you use your card at different places too quickly - when the previous transaction has not yet fully settled, you make another one for the amount higher than actually available in your card, hence the negative amount. It could also be balance holds on your card - where a fuel station, for instance is blocking a higher amount than you actually spend on fuel and then returns it to your balance, but that happens a while later, and in between you could see negative balance on your card.
Again, this has nothing to do with us and if you think something is wrong with such transaction, there are a couple of ways to go about it:
- wait for all the pending transactions to settle / be returned to the balance
- send a claim to the bank initiating an investigation. Which is what the form sent to you by support is meant for. And there is no need to use fax, where did you get that idea from?? Just fill and sign the form and send the scan back to our support for addressing further to the bank.
Furthermore, all your issues that ever happened (most caused by yourself) have all been resolved.
Please, people, don't confuse apples with oranges, don't blame anyone for no good reason without understanding the issue first, don't create panic over nothing, keep it real..