I'm a E-Coin wallet user, and I just lost about 0.158BTC. In my local time at about 9AM give or take an hour, I was trying to reload my card but it didn't went through so I tried a bunch of time and my card was still at the same amount. However I was still able to make purchase with it. But then I decided to withdraw some of my bitcoin but it didn't went through either. So I waited till about 4:30PM and I received a bunch of notification saying that 20USD is being credited into your card (I tried to reload 20USD at 9AM, didn't work) but there was no way to cancel it so I figure just let it reload into my card and use the buy bitcoin on the site to get back my bitcoin even though I might waste some bitcoin. In the end, only 40USD got reloaded into my card (I had 17USD) and 0.275191BTC left in my wallet (I had 0.4333 as far as I can remember). I've contacted your customer support a bunch of time and no one replied. Please help me have this problem fix ASAP thank you. My email is
starkanthony01@gmail.com the description is a bit confusing, had support look into it.
in short:
- You had tried to load the card too many times. Being an unverified account holder, you can only make 2 loads per day.
- The BTC "stuck" in transit due to these attempts have been returned to your balance. We wouldn't be able to load them to your card, as the number of allowed loads per day has already been exceeded.
- Please, avoid try to avoid making more card load attempts than allowed (you could verify your account to increase those limits), as it could potentially lead to the bank blocking your card.
