Swedish ASIC miner company kncminer.com

[opentoe]

Did you include the PERFORMANCE INCREASE in that chart? for Nov. Jupiters....  doesn't look like it....
but nice chart still

Not for the First batch. The first batch is at 550Gh/s we will have to wait and see what the 2nd Batch will give as per GH/s per watt.

Edit: it is important to note that the shares you submit to a pool that is accepted is what pays. duplicates or hardware errors are not always factored into the hardwares true return.

The good news is KNC and Bitfury are the best chips to date to give the closes return for GH/s reported by the miner.

Here is a screen shot of 4 Jupiters with firmware v0.9.9

Is that a custom screen/firmware you have there?

[Sitarow]

Did you include the PERFORMANCE INCREASE in that chart? for Nov. Jupiters....  doesn't look like it....
but nice chart still

Not for the First batch. The first batch is at 550Gh/s we will have to wait and see what the 2nd Batch will give as per GH/s per watt.

Edit: it is important to note that the shares you submit to a pool that is accepted is what pays. duplicates or hardware errors are not always factored into the hardwares true return.

The good news is KNC and Bitfury are the best chips to date to give the closes return for GH/s reported by the miner.

Here is a screen shot of 4 Jupiters with firmware v0.9.9

Is that a custom screen/firmware you have there?

Its part of cgminer api hosted by Kano. I made the graphic and posted it up to make KNC Jupiter look good

[Bitcoinorama]

Seems like KNC is hiring people, does this mean they will have better customer service?

There is nothing wrong with customer service, they work their socks off above and beyond the call of duty to answer all the emails. Sure they don't know every answer, but they're as new to the hardware as you are. There's a hell of a lot more happy customers, than unhappy.

[Biffa]

If you install cgminer you will find a file in the directory called miner.php

I guess you could stick it on your miner, but i have it hosted on a nas I have on my network, you can modify the php file to connect to your miner and report different things from the cgminer api.

Its cool 

[Biomech]

Seems like KNC is hiring people, does this mean they will have better customer service?

There is nothing wrong with customer service, they work their socks off above and beyond the call of duty to answer all the emails. Sure they don't know every answer, but they're as new to the hardware as you are. There's a hell of a lot more happy customers, than unhappy.

Might not be a bad idea to ask them to post here. There are some really vocal people who are not happy, and a few really happy as well. Be nice to get some balance, if they are willing.

Then again, not everyone has my fascination with watching a slow motion train wreck (this thread).

[cheech300]

Seems like KNC is hiring people, does this mean they will have better customer service?

i don´t know what and why many of you had such a bad experience with KnC Miner? If you don´t understand that they´ve done everything what they where talking about. they promised maschines with 350 Gh/s and we recieved 530 up to 580.
The first company which produced miners ppl getting a roi....and doesnt burn money.

These Guys been the first who announced in april and delievered 3 or 4 days late. KnC maschines running around 80% of the power of the bitcoin network... hashfast, cointerra are delayed too, what i heard lately. I don´t start to mention BFL and many others....

I´m not working for them. I just can´t understand 1117 sites filled with hate and insulting them many times. i think they made many things right.

from the very early start we had an professionel business-partnership with KnC miner here in person Sam.

many blames are not their fault... like shipping companys/costums aso.

I think here are many forum members who are just out of the game cause they didn´t trust them and decided not to buy...but that was not the fault of KnC!

just wanted to say that.... ty

[ElGabo]

Seems like KNC is hiring people, does this mean they will have better customer service?

i don´t know what and why many of you had such a bad experience with KnC Miner? If you don´t understand that they´ve done everything what they where talking about. they promised maschines with 350 Gh/s and we recieved 530 up to 580.
The first company which produced miners ppl getting a roi....and doesnt burn money.

These Guys been the first who announced in april and delievered 3 or 4 days late. KnC maschines running around 80% of the power of the bitcoin network... hashfast, cointerra are delayed too, what i heard lately. I don´t start to mention BFL and many others....

I´m not working for them. I just can´t understand 1117 sites filled with hate and insulting them many times. i think they made many things right.

from the very early start we had an professionel business-partnership with KnC miner here in person Sam.

many blames are not their fault... like shipping companys/costums aso.

I think here are many forum members who are just out of the game cause they didn´t trust them and decided not to buy...but that was not the fault of KnC!

just wanted to say that.... ty

+1

[Sitarow]

After 1 full day I will update cgminer to 8.2 and see if that helps.

Here is 2 hours into v0.9.9

[Phoenix1969]

Seems like KNC is hiring people, does this mean they will have better customer service?

i don´t know what and why many of you had such a bad experience with KnC Miner? If you don´t understand that they´ve done everything what they where talking about. they promised maschines with 350 Gh/s and we recieved 530 up to 580.
The first company which produced miners ppl getting a roi....and doesnt burn money.

These Guys been the first who announced in april and delievered 3 or 4 days late. KnC maschines running around 80% of the power of the bitcoin network... hashfast, cointerra are delayed too, what i heard lately. I don´t start to mention BFL and many others....

I´m not working for them. I just can´t understand 1117 sites filled with hate and insulting them many times. i think they made many things right.

from the very early start we had an professionel business-partnership with KnC miner here in person Sam.

many blames are not their fault... like shipping companys/costums aso.

I think here are many forum members who are just out of the game cause they didn´t trust them and decided not to buy...but that was not the fault of KnC!

just wanted to say that.... ty

+1

+1   They are Jealous.

[Cablez]

Why is it the Jupiters have such high dupe numbers comparatively?  Isn't that something that can be weeded out in firmware?

[sbfree]

I was turned $800 in to $20k w/ a stock, I think I might better that with knc and bitcoin......wooo hooooo plus $500.....woooowweeee...yeeehawww
ride'm cowboy!!

[opentoe]

Seems like KNC is hiring people, does this mean they will have better customer service?

There is nothing wrong with customer service, they work their socks off above and beyond the call of duty to answer all the emails. Sure they don't know every answer, but they're as new to the hardware as you are. There's a hell of a lot more happy customers, than unhappy.

Actually I'm only going by what I've read on the forums and even KNC's own forum. I'm baffled they don't even participate in their own forums daily. I don't get that at all. We know they can post just fine, because when Sam has something to say he posts it in the announcements area. I'm wondering who takes care of their forum? It has to be maintained by someone, right? Unless they just released it and let it go and don't monitor it all. Yea, I can't anything negative about their customer service, wrong choice of words...I think I just would like to see more presence of them here or at least in their own forums. For someone that spent $11k, I think they could at least chime in and say hello, no?

[opentoe]

In case anyone is curious as to where my miner sits....excuse the mess.

[Bitcoinorama]

Seems like KNC is hiring people, does this mean they will have better customer service?

There is nothing wrong with customer service, they work their socks off above and beyond the call of duty to answer all the emails. Sure they don't know every answer, but they're as new to the hardware as you are. There's a hell of a lot more happy customers, than unhappy.

Actually I'm only going by what I've read on the forums and even KNC's own forum. I'm baffled they don't even participate in their own forums daily. I don't get that at all. We know they can post just fine, because when Sam has something to say he posts it in the announcements area. I'm wondering who takes care of their forum? It has to be maintained by someone, right? Unless they just released it and let it go and don't monitor it all. Yea, I can't anything negative about their customer service, wrong choice of words...I think I just would like to see more presence of them here or at least in their own forums. For someone that spent $11k, I think they could at least chime in and say hello, no?

It's simple they are flat out working, nothings stopped. They haven't enough people for the forum. They aim to focus on their own forum at somepoint, but whoever it will be needs to know the product and scene inside and out and as with all the extra hands needed, this is a specialist subject which takes time to bring someone up to speed. Time is a luxury no one has available currently. There's loads of great ideas but priorities dictate the hardware , firmware and hosting needs to be complete first.

I pay attention to Bitcointalk as I enjoy it, Henrick prefers IRC - it's instant and he can just deal with what is in front of him there and then. I flat out refuse to enter KnC's forum. I've tried it a couple of times, but it's a) too much work and will take up too much time I don't have, b) I prefer Bitcointalk. It has more of that wild west frontier vibe. It's more entertaining for me. In any case for the most part once you work out who isn't a customer, and who is here, and ignore the chaff, and fake accounts the rest just falls into place. It's a community, people work things out, that's why you play with hardware, you're self confessed geeks in virgin territory. Geez you had no help, zero with Avalon, little with Bitfury and the rest rarely gave you a product to have help with. Bobsags idea earlier I'm game to try. I think that can be implemented and improve things.

I get a crazy amount of PMs daily, I can't answer all of them. When Sam was posting last pages with Q's grew by 10-20, with the fake accounts the abuse is just not worth it. There appear to be a few nasty individuals on the constant offensive and they are trying their hardest to disrupt and discredit. Backed the wrong horse, work for a competitor, pissed technology made their previous kit redundant, who knows, it was inevitable going to happen at somepoint, and it wasn't as if there wasn't enough evidence KnC were making a genuine go of delivering.

There's no way Sam, Andreas, Marcus, Michael, Henrick, Yann, or anyone else can spend time on here and focus on what else they have going on. Everyone get's up, works, goes to bed and comes back here. It's Sunday i'm in the office again, no weekend. I knew it wasn't going to subside after B1 delivery, but I cannot wait to attend some of the conferences coming up, I just want to stretch my legs for a bit. I think once B2 has shipped there will be some time to focus on some of these other things, but right now it's hard to hire people that won't slow the team down, ad there's no time to wait for someone to pick up the slack with another delivery so soon.

[jonoiv]

We've had three more guys join the team this week alone, including one welcome surprise for you guys entry I had a hand in, who will be joining us in the coming months, but for now i'm remaining tight lipped. He's a v.smart guy though, and gels well with the team!

Man, can't you keep a secret?!

Anyway, now that it's out there. I did my interview last week, they loved me. I start Monday morning.

We all went for drinks late last night to celebrate, this is me (left) and bitcoinobama (right). At the time, he was telling me about how he hadn't slept and what a great engineer he was...


Fun times ahead. My first job on Monday is to ensure Cyper gets a free case and our man from Norway is given two free arctic i30's. I vowed to stop KNC's tight-fisted ways and start showing respect to the guys who invested $$$$$$$'s. Hell, these guys have invested 4 or 5 figures in our company, we've got to take better care of them. I said that in the interview and I'll keep saying it.

I'm hooked up right now to get a new firmware out THIS WEEK to address the die0 issues, as our customers have told us it's their number 1 issue. Believe me guys, with me on the job, this issue will be entirely resolved as requested.

Drop me an email theavenger@kncminer.com and I'll sort out any issues you guys have - personally. It's the least I can do for all the trust and money you guys invested in our company.

The Avenger
Head of Engineering
KnCMiner AB

So you are Alan Yentob?  I was wondering where you were hiding!

[vesperwillow]

Orama, well whenever you guys want someone to preorder scrypt units or need a US tester, I'm here

[CYPER]

Need to go to bed early tonight as I have a plane to catch tomorrow  

Good night and wish me luck 

[Biomech]

Need to go to bed early tonight as I have a plane to catch tomorrow  

Good night and wish me luck 

Good Night, and good luck!

Tell Alex Kevin says Hi!

[Bogart]

priorities dictate the hardware , firmware and hosting needs to be complete first.

I'd love to see hosting get outsourced so KnC can focus more on hardware and firmware.

Anotherhost seems to be doing a good job at that...

[canth]

Seems like KNC is hiring people, does this mean they will have better customer service?

There is nothing wrong with customer service, they work their socks off above and beyond the call of duty to answer all the emails. Sure they don't know every answer, but they're as new to the hardware as you are. There's a hell of a lot more happy customers, than unhappy.

O'rama, you're not really saying that KNC has perfect customer service and can't possibly improve, are you? Overall, I don't think KNC has bad customer service, but I would not agree that there is "nothing wrong". I have experienced times when the phone has gone unanswered during business hours, when emails did not get responded to and required follow up phone calls, etc.

Given the relatively weak competition (where customer service is concerned), KNC has certainly risen much higher than others, but it's not time to rest - it's time to improve upon the great business that has already been built. Don't forget that BFL, Avalon/Bitsyncom and ASIC Miner all had extremely strong supporters at one time before they fell from their positions - don't get complacent!