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[kraken-protocol]

(...)

No response by twitter or mail...I understand them need time, but I do not know if my funds are safe in kraken or someone hacked it.

Ticket #311114

Thanks

Hi, for ticket 311114, this e-mail change request has been solved.  A message has also been sent out on the ticket to address the access issues which are addressed differently (and routinely far more quickly) than the e-mail change issues.

Thanks for engaging us on this matter!

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[CarlosCorreia]

You really need to fix your order placement issues!!!

Monday morning I wanted to close my ETH/EUR long position.
As usual all my sell orders failed!
Somehow one got in and the position was closed! FINALLY!

Now I look at my positions and found out that I had one short position open!!!!
The order was placed 5 minutes after my long was closed!!!!

I'm really thinking on leave kraken! I'm losing money with your mistakes!

[CostaRibeiro]

Are you from Germany or Singapore or sending from a German bank account?

Why would you say that? I use a Germany bank, should I be worried? 

[Daviid]

Account credited !
I am reassured and satisfied with Kraken service support. Good job.  
I hope this will continue like this.

On 15 September, I transferred EUR of my bank account.
But I did not correctly enter the reference.
I contact the support and communicated the correct account reference.
In response I had a request number and that's all.
Do you know how long it takes for them to regularize this transfer ?
Thank you in advance.

Please escalate your ticket with this form that Dargo has posted.

Thank you for the link.
The support has contacted me.
I just send them the requested items.
I hope a quick resolution.
Wait and see.

I want to be able to say good of Kraken to friends who are with Coinbase.  

[ARTHurt]

Are you from Germany or Singapore or sending from a German bank account?

Why would you say that? I use a Germany bank, should I be worried? 

No, my account is with Mistertango, it's a Lithuanian bank.

The explanation I got from Kraken support is that this bank (and probably other banks as well) have an increased risk of fraud and the extra layer of verification is needed on tier 3.
I understand that sending from german banks requires the same extra layer of verification to be completed on tier 3, the ID confirmation photo.
After this step completed the deposits are supposed to go fine even from german banks or high risk of fraud banks.

I am anyway considering to move away from Mistertango, even though they are good in reviews, I still have an incoming transfer with SEPA which is taking too long, already 5 days and not arrived in my account.

[poordeveloper]

Are you from Germany or Singapore or sending from a German bank account?

Why would you say that? I use a Germany bank, should I be worried? 

They require extra verification if you send funds from a German bank account.

[Jasmin68k]

My missing Fidor-Fidor SEPA deposit from Sep 14, 2017 (which normally gets credited within minutes) has now been credited.

So far no word from support on what really happened, hoping for some explanation, so I can continue to use Kraken with confidence.

Thank you for "finding" my money

UPDATE: According to Kraken support, the delay was caused by the bank, not by them. Should I get any useful information from the bank regarding this supposed delay, I'll update this post, otherwise, the story ends here

[irlandescoin]

please for kraken support.


why EURO deposits are getting so long now?

i used to deposit euro and get it in the same day.

now 3 days and nothing in my account, can you please explain what it is going on?

thank you.

please a nice answer ok? I use kraken for 4 years, not come with the usual answers please.


be transparent with the users.

[Snoopy40]

    


I was approved for a 2-Step Verification Sept 15 2017
Today (Sep. 18) I was trying to Send Fund Into my Account and it was refused since I am not verified .
What is going on? Why do I need to be verified again .
I am a complete Newbie I would appreciate some help

[irlandescoin]

   


I was approved for a 2-Step Verification Sept 15 2017
Today (Sep. 18) I was trying to Send Fund Into my Account and it was refused since I am not verified .
What is going on? Why do I need to be verified again .
I am a complete Newbie I would appreciate some help

well if you check the tiers you have a certain amount of money you can deposit per day ,week or month.

if you deposit more than your tier permits this money will be on hold till u get approved.

have you checked that?

[Kraken-Septimus]

please for kraken support.


why EURO deposits are getting so long now?

i used to deposit euro and get it in the same day.

now 3 days and nothing in my account, can you please explain what it is going on?

thank you.

please a nice answer ok? I use kraken for 4 years, not come with the usual answers please.


be transparent with the users.

Unfortunately we don't get any information on SEPA or SWIFT transfers until they arrive to us. Please contact your bank to find out what the delays are with your transfers. If this is an issue where your funds aren't being credited to your Kraken account automatically I would suggest opening a ticket here and escalating it using this form that Dargo has posted. Thanks for understanding.

   


I was approved for a 2-Step Verification Sept 15 2017
Today (Sep. 18) I was trying to Send Fund Into my Account and it was refused since I am not verified .
What is going on? Why do I need to be verified again .
I am a complete Newbie I would appreciate some help

Please open a ticket here and we will have a look into what the issue is.

[Snoopy40]

   


I was approved for a 2-Step Verification Sept 15 2017
Today (Sep. 18) I was trying to Send Fund Into my Account and it was refused since I am not verified .
What is going on? Why do I need to be verified again .
I am a complete Newbie I would appreciate some help

well if you check the tiers you have a certain amount of money you can deposit per day ,week or month.

if you deposit more than your tier permits this money will be on hold till u get approved.

have you checked that?

Thanks For the reply
Yes I checked,   As I said  That   On the 18th I was notifyed by email, tha Iwas "Verified to Tier 2".   But now in my account at the verification page it say at Tier 1 & 2  i.e "" Processing".  and I am unable to make a deposit.   I sent an email to Support but no reply yet
Thanks again

[Snoopy40]

please for kraken support.


why EURO deposits are getting so long now?

i used to deposit euro and get it in the same day.

now 3 days and nothing in my account, can you please explain what it is going on?

thank you.

please a nice answer ok? I use kraken for 4 years, not come with the usual answers please.


be transparent with the users.

Unfortunately we don't get any information on SEPA or SWIFT transfers until they arrive to us. Please contact your bank to find out what the delays are with your transfers. If this is an issue where your funds aren't being credited to your Kraken account automatically I would suggest opening a ticket here and escalating it using this form that Dargo has posted. Thanks for understanding.

   


I was approved for a 2-Step Verification Sept 15 2017
Today (Sep. 18) I was trying to Send Fund Into my Account and it was refused since I am not verified .
What is going on? Why do I need to be verified again .
I am a complete Newbie I would appreciate some help

Please open a ticket here and we will have a look into what the issue is.

I did yesterday  but no reply yet.   I find it somewhat strange   That I was verified for the weekend But on monday when I logged in to make a deposit in funding   I could not

[kraken-elizabeth]

please for kraken support.


why EURO deposits are getting so long now?

i used to deposit euro and get it in the same day.

now 3 days and nothing in my account, can you please explain what it is going on?

thank you.

please a nice answer ok? I use kraken for 4 years, not come with the usual answers please.


be transparent with the users.

Unfortunately we don't get any information on SEPA or SWIFT transfers until they arrive to us. Please contact your bank to find out what the delays are with your transfers. If this is an issue where your funds aren't being credited to your Kraken account automatically I would suggest opening a ticket here and escalating it using this form that Dargo has posted. Thanks for understanding.

   


I was approved for a 2-Step Verification Sept 15 2017
Today (Sep. 18) I was trying to Send Fund Into my Account and it was refused since I am not verified .
What is going on? Why do I need to be verified again .
I am a complete Newbie I would appreciate some help

Please open a ticket here and we will have a look into what the issue is.

I did yesterday  but no reply yet.   I find it somewhat strange   That I was verified for the weekend But on monday when I logged in to make a deposit in funding   I could not

Please escalate your ticket with this form that Dargo has posted.

[Pang.]

(...)

No response by twitter or mail...I understand them need time, but I do not know if my funds are safe in kraken or someone hacked it.

Ticket #311114

Thanks

Hi, for ticket 311114, this e-mail change request has been solved.  A message has also been sent out on the ticket to address the access issues which are addressed differently (and routinely far more quickly) than the e-mail change issues.

Thanks for engaging us on this matter!

Yes, 4 months later the account is recovered yesterday.

Slow work, but now I´m happy again.


I understand the great work overload, and the few specialized people in this sector.

I hope that all the partners are solving their problems, and from here I admit that they are working slow, but they are serious people.

Thanks to the Kraken team.

[Sipahi]

Hi
On the date of 11.09.2017 ı sen 100k $ to your side. Dan told me that the reference code is wrong. One 'G' character was replaced by '6' mistakenly by my bank. I sent the order form and the swift paper to both Lynn and Dan. Dan also told me that they found my money. But you payment team is delaying my deposit. 100k is a huge amount of money. I am tier for and I sent my max daily limit. I cant stop thinking about it all day long. I already escalated the ticket via twitter. Please inform me that what am I waiting for. Patience has a end. If the reference number is very big problem send my. money back to my bank and I will pay the costs. Please dont ignore me. I need a date that you will credit my deposit. At least give me a dat for it. Hope to hear from you a.s.a.p. Waiting for the good news.

Ticket:672373

Kraken support replied me and my deposit was credited after all. But now I have another problem. They blocked my account and told me that SMCB Banks NY branch called the money back. Than they gave permission to my account to trade but with a negative deposit. I asked for them the transaction paper to ask my bank about the deposit but they did't care at all. The thing they say is they are sorry we did everything to change the banks mind to not draw back the money but they couldn't change their mind. Actually I did't sent any order to may bank to cancel the swift. Even I made an order to cancel the swift how can a bank withdraw money from an account if the owner of the account doesn't let them. This is nonsense. I reallty need a detailed explanation and the transaction paper if they really sent it back to me. I am a former Bank auditor and all these things are strange for me. Kraken support is very slow and they didn't even sent me the transaction paper. Should I ask for it. If they had sent me the paper without my ask it would me better so I would be more comfortable. But now I am really frustrated about my money.
Kraken team please send me the transaction paper and please explain how the bank can take the money back from your account?
ticket # : 693050 , 696547

[Kraken-Septimus]

Hi
On the date of 11.09.2017 ı sen 100k $ to your side. Dan told me that the reference code is wrong. One 'G' character was replaced by '6' mistakenly by my bank. I sent the order form and the swift paper to both Lynn and Dan. Dan also told me that they found my money. But you payment team is delaying my deposit. 100k is a huge amount of money. I am tier for and I sent my max daily limit. I cant stop thinking about it all day long. I already escalated the ticket via twitter. Please inform me that what am I waiting for. Patience has a end. If the reference number is very big problem send my. money back to my bank and I will pay the costs. Please dont ignore me. I need a date that you will credit my deposit. At least give me a dat for it. Hope to hear from you a.s.a.p. Waiting for the good news.

Ticket:672373

Kraken support replied me and my deposit was credited after all. But now I have another problem. They blocked my account and told me that SMCB Banks NY branch called the money back. Than they gave permission to my account to trade but with a negative deposit. I asked for them the transaction paper to ask my bank about the deposit but they did't care at all. The thing they say is they are sorry we did everything to change the banks mind to not draw back the money but they couldn't change their mind. Actually I did't sent any order to may bank to cancel the swift. Even I made an order to cancel the swift how can a bank withdraw money from an account if the owner of the account doesn't let them. This is nonsense. I reallty need a detailed explanation and the transaction paper if they really sent it back to me. I am a former Bank auditor and all these things are strange for me. Kraken support is very slow and they didn't even sent me the transaction paper. Should I ask for it. If they had sent me the paper without my ask it would me better so I would be more comfortable. But now I am really frustrated about my money.
Kraken team please send me the transaction paper and please explain how the bank can take the money back from your account?
ticket # : 693050 , 696547

Please escalate your ticket with this this form that Dargo has posted.

[aesma]

Since a few months ago one of my banks calls me every time I wire money to Kraken. They told me Kraken has been flagged as suspicious as it has been used by thieves to launder money. Basically they're worried my bank account might have been compromised.

Sipahi, maybe your bank got suspicious too ?

[condoras]

Since a few months ago one of my banks calls me every time I wire money to Kraken. They told me Kraken has been flagged as suspicious as it has been used by thieves to launder money. Basically they're worried my bank account might have been compromised.

Sipahi, maybe your bank got suspicious too ?

My bank have no problem at all with Kraken, in fact they have a "fast deposit system" for depositing there.
Probably it's not problem of your bank but problem of your country.

Almost two days now Orders are looking much better and faster. I hope that this will continue at least until the update of it.

[CryptoGriff]

Over a month now and still no progress or update on the status of my missing withdrawal. So today I took initiative and contacted Kraken's bank (Evolve Bank and Trust) that has sent withdrawals to my bank previously. They put me into contact with the company who handles the wire transfers (Synapse). I called them and no representative was available to speak to me. So in turn I opened up a support ticket there as well in hopes of recovering my funds. I have escalated this ticket twice now with no luck after sending confirmation and proof via my bank deposits that I did not receive the funds. Its very unprofessional that I am not being updated on the status of this ticket that is currently being handled by "Alex" as it says on the site. I have been extremely patient and understanding in regards to this matter but I had to take steps to figure out what is going on because of the lack of communication. I am extremely frustrated and have not used your exchange since this issue arose and will pull out the remaining funds I have on this platform.

To all current users be forewarned and look for a new Fiat gateway.