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[thenarog]

I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.

Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.

I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.

I think they buying time to scam me and get a reason to get my coins.
Be very careful.

[Kraken-Septimus]

I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.

Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.

I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.

I think they buying time to scam me and get a reason to get my coins.
Be very careful.

Please escalate your ticket with this form that Dargo has posted

[thenarog]

I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.

Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.

I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.

I think they buying time to scam me and get a reason to get my coins.
Be very careful.

Please escalate your ticket with this form that Dargo has posted

You know how many time i escalate my ticket ? 7 months man... Just for an invalid email and it's not my fault if tor2mail is down. But with kraken, i pay for it.

[kraken-elizabeth]

I submitted a USD withdraw request 2 days ago,  but it's still in pending state.  I am worried about it since the previous withdrawals completed within 24 hours. I don't know what happens in your website, but I can't wait for so called "undetermined period of time" fixing and I MUST get my money back to either my bank or my account  within one day!!!
The ticket number is #713779, I escalated it, and I will keep escalating until it is addressed!

If your technical team cannot address the issues in a short time, I am going to cancel the withdrawal and get the refund to my account.  I notice there is a cancel mark at end of the withdrawal record, but I don't know if the cancel action will lead to limbo state that I have to wait for a longer time.
Kraken support team, please give me the answer!

If you would prefer to cancel the transaction, and the red x is still visible. Please press it and the funds should be returned to your account within a few minutes.

[kraken-elizabeth]

I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.

Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.

I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.

I think they buying time to scam me and get a reason to get my coins.
Be very careful.

Please escalate your ticket with this form that Dargo has posted

You know how many time i escalate my ticket ? 7 months man... Just for an invalid email and it's not my fault if tor2mail is down. But with kraken, i pay for it.

Do you have the ticket numbers of the tickets you have escalated over 7 months?

[taserz]

I have a bank withdrawal from the 30th pending 2 days! Fingers crossed it goes through and they got usd wires going again. Will update if it goes through!

[kraken-elizabeth]

I have a bank withdrawal from the 30th pending 2 days! Fingers crossed it goes through and they got usd wires going again. Will update if it goes through!

We recommend waiting 5 business days before assuming anything is wrong, though in many cases transactions will be processed faster than that.

https://support.kraken.com/hc/en-us/articles/201352586-How-long-do-withdrawals-take-

[memphis88]

kraken-elizabeth, info about start new trading engine still don't have a date?

[kraken-elizabeth]

kraken-elizabeth, info about start new trading engine still don't have a date?

Sorry memphis88, we're working hard to roll it out as soon as possible.

[sp_skeptic]

Do you have the ticket numbers of the tickets you have escalated over 7 months?

This does not inspire confidence. This guy has escalated his ticket for an easily identifiable problem for seven months and Kraken is unaware of the issue and has to ask for the ticket number? How many unresolved seven month old tickets must there be?

[ivanst776]

If you are US resident with SSN don't bother opening an account with Kraken, go with GDAX and Gemini.

Kraken support is inexistent, if you need an answer you can expect at least 1 week, even if you "escalate" it.

Lol. At least if it is a week, it is still far better than poloniex that take up to a month, that is if they decide to and don’t end up pushing your request to the trashcan. I have heard so much about kraken though and I was thinking of trying them out soon so I can have another reliable exchange apart from using only bittrex. Hopefully I see how it goes and this support issue you just mentioned does not end up giving me a scare.

[thenarog]

I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.

Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.

I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.

I think they buying time to scam me and get a reason to get my coins.
Be very careful.

Please escalate your ticket with this form that Dargo has posted

You know how many time i escalate my ticket ? 7 months man... Just for an invalid email and it's not my fault if tor2mail is down. But with kraken, i pay for it.

Do you have the ticket numbers of the tickets you have escalated over 7 months?

Lest time who i get an answer :

"I apologize for the confusion, your ticket history is wider than I expected.

Please do not submit any requested information. I will come back with an answer regarding your case very soon.

Best regards,
Chug"

Ticket #698451

I WANT MY MONEY BACK !

[kraken-elizabeth]

I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.

Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.

I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.

I think they buying time to scam me and get a reason to get my coins.
Be very careful.

Please escalate your ticket with this form that Dargo has posted

You know how many time i escalate my ticket ? 7 months man... Just for an invalid email and it's not my fault if tor2mail is down. But with kraken, i pay for it.

Do you have the ticket numbers of the tickets you have escalated over 7 months?

Lest time who i get an answer :

"I apologize for the confusion, your ticket history is wider than I expected.

Please do not submit any requested information. I will come back with an answer regarding your case very soon.

Best regards,
Chug"

Ticket #698451

I WANT MY MONEY BACK !

I've been in contact with the support staff responsible for your ticket. You should be getting further replies today.

[kraken-elizabeth]

Do you have the ticket numbers of the tickets you have escalated over 7 months?

This does not inspire confidence. This guy has escalated his ticket for an easily identifiable problem for seven months and Kraken is unaware of the issue and has to ask for the ticket number? How many unresolved seven month old tickets must there be?

The issue spanned over several tickets and this actual ticket was not seven months old. Getting the ticket number was one way for me to be able to look into the ticket personally.

[taserz]

I now know why my account didn't get deposited I think. My business bank account just got closed out.

[aesma]

I now know why my account didn't get deposited I think. My business bank account just got closed out.

Wow that's not nice. Did the bank not like what you were doing (guessing numerous transfers to and from crypto exchanges) ?

[bernard75]

I now know why my account didn't get deposited I think. My business bank account just got closed out.

Wow, that must be the first person here admitting it was their fault. Congrats!

[thenarog]

I'm new here and i want to warn you that i have a big problem with Kraken. 7 months that i'm waiting to change my email adress from my account.

Let me explain : i had a tor2mail relied to my account. As you know, tor2mail is down. I contact support and they said to me that's a complicated situation.
I had the same problem on poloniex. I made a new account. They transfer my coins on the new account. And it's all good now.

I propose the same thing with kraken, and the same response : "it's complicated, we need time".
7 months later, i have still the same problem.

I think they buying time to scam me and get a reason to get my coins.
Be very careful.

Please escalate your ticket with this form that Dargo has posted

You know how many time i escalate my ticket ? 7 months man... Just for an invalid email and it's not my fault if tor2mail is down. But with kraken, i pay for it.

Do you have the ticket numbers of the tickets you have escalated over 7 months?

Lest time who i get an answer :

"I apologize for the confusion, your ticket history is wider than I expected.

Please do not submit any requested information. I will come back with an answer regarding your case very soon.

Best regards,
Chug"

Ticket #698451

I WANT MY MONEY BACK !

I've been in contact with the support staff responsible for your ticket. You should be getting further replies today.

I hope so but i don't trust you. Give me my money back.

[thenarog]

BE VERY CAREFUL FOR KRAKEN USERS.

there is a big issue with kraken.

Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.

Now i ask to close my account, and get my money back, and they don't want to do it.

I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame

[thenarog]

BE VERY CAREFUL FOR KRAKEN USERS.

there is a big issue with kraken.

Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.

Now i ask to close my account, and get my money back, and they don't want to do it.

I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame

I was going to withdraw USD but is in pending state for a few days, and then I cancelled it but I have not get my refunds in my account.  I escalate my ticket everyday, no progress even no explain at all, and I don't think the cancellation should take so much time.  Let's keep on pushing them.

Everybody push them . It 's time to make a revolution on kraken and to get our money back ! STOP THE BULLSHIT KRAKEN.