LeGaulois
Copper Member
Legendary
 Offline
Activity: 2870
Merit: 4094
Top Crypto Casino
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January 15, 2018, 01:00:15 PM |
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Anyone is facing this weird thing or I missed something?
My account balance has been credited with Lumen (XLM) today but I have never used it and never generated an address to deposit either. The ledger is showing "transfer". Beside this XLM balance there is a * symbol.
EDIT: @not.you do you know how come we got credited some XLM?
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Shamane
Member
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Activity: 96
Merit: 10
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January 15, 2018, 01:08:31 PM |
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Anyone is facing this weird thing or I missed something?
My account balance has been credited with Lumen (XLM) today but I have never used it and never generated an address to deposit either. The ledger is showing "transfer". Beside this XLM balance there is a * symbol.
EDIT: @not.you do you know how come we got credited some XLM?
" Update - Withdrawals are now enabled. We are aware of a rare issue preventing some new withdrawal addresses from being confirmed. Please try another address if this happens. Also, if you held bitcoin on your Kraken account at Bitcoin block #472889, you have been credited with your Stellar lumen (XLM) from the last airdrop. Note: the new trading interface still uses the old STR ticker (https://trade.kraken.com/kraken/strbtc)Jan 14, 23:59 UTC " |
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Haladay
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January 15, 2018, 02:42:19 PM |
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Wait, what? Do you tell us to spam your website by creating new accounts continuously until we get an account whose get verified tab is available? I just can't believe this is your solution.
I was plannin to open a Kraken account for some time, I decided finally and I did it today. And then I see "verification is currently unavailable" warning on the screen. I can go to Bitfinex and create a new account but I like Kraken, please don't lose your new customers by not fixing this verification problem for newcomers.
I still can't understand one thing, if I see this "verification is currently unavailable" warning on my account, then do I have to open a new account? Isn't there another way? Won't you fix this problem? Please be more specific. We can't keep creating accounts until we get one without that warning, this is really not logical and fair.
Thanks!
Hi Haladay. I wish I had a better solution to this. Unfortunately, our developers are currently working hard on the trading engine bugs so we'll let everyone know when we've come up with a solution to the verification issues. Thank you so much for your patience. Hello Kraken Team, thanks for your answer firstly. I know you're priority is the working platform issues now, but, please keep us updated about when we will be able to perform verification process as the new users. I really want to use your platform, but, I need to make verification tier 3 first. Please keep working to enable verification process for the new users and update this on your status page so that we know when it's enabled once again. We're looking forward to hear from you. Any ETA for this? It doesn't need to be accurate, just want to hear something. Thanks! |
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Kraken-Septimus
Full Member
Offline
Activity: 338
Merit: 101
https://support.kraken.com
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January 15, 2018, 02:45:28 PM |
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I'm not able to log onto my Kraken account for some reason
At first, I kept getting invalid login but I tried to reset my password after
Now it just says "Account temporarily disabled" and I'm not able to access my account at all!
I sent a ticket to support (#1363977) but I'm not sure what else to do at this point
Hi davidmmts. Please escalate your ticket using this form and one of our agents will be with you as soon as possible. Thank you for your patience. i withdrawed ripple and dogecoin. it was very fast. kraken is better now  we were afraid they're hacked All client funds were safe during our upgrade and we were not hacked. OK, now that everything seems to work again, can you PLEASE unlock my account that has been locked for 15 days now? My ticket has passed all stages and should be lying now on the desk of the Account Access Specialist to review my information in order to grant access to my account. That's what they told me in the last email... So how big is that pile of tickets?
Ticket #1210988. THANKS!
Whoops! They unlocked it 1 hour after my message.. thanks guys! Time for some action!
Hi apaullo57. I'm glad to hear that the issue has been resolved. Thanks for reaching out!
Nice, sounds good!
Now hopefully they will fix the ID Verification 'bug' and allow all of us new signups to 'Get Verified' so we can get Krak'en!
Unleash the Kraken!
Hi AIConsciousness. Now that Stellar Lumens have been distributed, this is our developer's priority. We'll let you know once this has been resolved. Thanks for posting! Now that many of us were given a sprinkling of stellar lumen can the minimum trade amount on that be lowered? A minimum of 300 with a value of .61 USD means a minimum trade amount of around $183 which seems a bit high to me. You can certainly create orders on other pairs that are a lot lower value than that.
Hi not.you. I've put in a request for a lower trade limit. The problem with crypto rising so quickly is that what once seemed like a normal limit now seems high!
Hello Kraken Team, thanks for your answer firstly. I know you're priority is the working platform issues now, but, please keep us updated about when we will be able to perform verification process as the new users. I really want to use your platform, but, I need to make verification tier 3 first.
Please keep working to enable verification process for the new users and update this on your status page so that we know when it's enabled once again. We're looking forward to hear from you.
Any ETA for this? It doesn't need to be accurate, just want to hear something.
Thanks!
Hi Haladay. Our developers are working on this issue and we'll let you know once we have a resolution. Thank you for your patience.
You've read it correctly. Stellar Lumens have been distributed. If you see a bug please report it at https://support.kraken.com. Enjoy free trading on Kraken until the end of the month! |
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LeGaulois
Copper Member
Legendary
Offline
Activity: 2870
Merit: 4094
Top Crypto Casino
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January 15, 2018, 02:57:20 PM |
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Anyone is facing this weird thing or I missed something?
My account balance has been credited with Lumen (XLM) today but I have never used it and never generated an address to deposit either. The ledger is showing "transfer". Beside this XLM balance there is a * symbol.
EDIT: @not.you do you know how come we got credited some XLM?
" Update - Withdrawals are now enabled. We are aware of a rare issue preventing some new withdrawal addresses from being confirmed. Please try another address if this happens. Also, if you held bitcoin on your Kraken account at Bitcoin block #472889, you have been credited with your Stellar lumen (XLM) from the last airdrop. Note: the new trading interface still uses the old STR ticker (https://trade.kraken.com/kraken/strbtc)Jan 14, 23:59 UTC " Thanks @Shamane It's not that I am complaining, I was puzzled this morning as I wasn't aware of this news. I am very happy, I love Kraken again, it's official  |
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crypt0dude
Member
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Activity: 68
Merit: 10
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January 15, 2018, 02:57:42 PM |
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@Kraken-Septimus Thanks a lot buddy and the great work you're doing, much respect!
So is the trading engine fully upgraded now? Thanks in advance.
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Kraken-Septimus
Full Member
Offline
Activity: 338
Merit: 101
https://support.kraken.com
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January 15, 2018, 03:02:55 PM |
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@Kraken-Septimus Thanks a lot buddy and the great work you're doing, much respect!
So is the trading engine fully upgraded now? Thanks in advance.
Hi crypt0dude. It's fully upgraded but some bugs are still being worked on. If anyone sees any bugs, please report them at https://support.kraken.com.. Thanks for the post! |
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Shamane
Member
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Activity: 96
Merit: 10
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January 15, 2018, 04:13:15 PM |
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Congratulations and thanks to kraken for this update. Congratulations and thanks to the support which did its best and was very present, all in a tense atmosphere... On the other hand, big red card to the directors: communication development Who they should either strongly question themselves or simply be changed... Congratulations for the efforts of communication and listening to customers during the "crisis" however. I have to admit that my belief in kraken was shaken, but it comes back. On the other hand, I think that creating a sales department that would have some means to offer compensation in situations that are obviously out of the ordinary in terms of duration or scope would be a plus to build customer loyalty. Translated with www.DeepL.com/Translator |
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crypt0dude
Member
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Activity: 68
Merit: 10
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January 15, 2018, 08:34:00 PM |
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@Kraken-Septimus Thanks a lot buddy and the great work you're doing, much respect!
So is the trading engine fully upgraded now? Thanks in advance.
Hi crypt0dude. It's fully upgraded but some bugs are still being worked on. If anyone sees any bugs, please report them at https://support.kraken.com.. Thanks for the post! Thank you for getting back so quickly, this is excellent news. Congratulations on your successful upgrade, I'm looking forward to resume trading on your platform again tomorrow! |
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Evi3
Newbie
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Activity: 3
Merit: 0
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January 15, 2018, 11:49:57 PM
Last edit: January 16, 2018, 12:41:51 AM by Evi3 |
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My experience: On 29/12/2017 I order a sepa founding for kraken My bank confirmed the transaction but kraken Support on 7/01/2018 write me they see my deposit But need 24-48h for founding on my account And sign the ticket "solved". On 14/01/2018 kraken write me on another ticket They dont see my deposit. On 7th they see and on 14th dont? I lose my money, i dont understandt whats the problem, Support don t help me! Very very very bad esperience  |
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bias
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January 16, 2018, 12:08:14 AM |
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The upgrade looks successful,at least at this first days. Quick responce on putting orders,quick canselation if needed.
Do you planning to do and a software update or even change it and make something new,more easy to navigate etc?
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Rife
Newbie
Offline
Activity: 6
Merit: 0
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January 16, 2018, 10:20:24 AM |
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Hey Kraken,
I've had a withdrawal of ETH "ON HOLD" for over 24 effing hours now!
I've sent a support request - no human response. The withdrawal address that I am using has been used many times before but I can't even cancel the withdrawal to try another address.
I also get nonsense messages when I try to withdraw LTC. Something about not being available to Tier 4 verification.
WTF IS GOING ON? You are denying me access to my funds and are therefore preventing me from investing in other tokens and I am losing profits.
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Kraken-Septimus
Full Member
Offline
Activity: 338
Merit: 101
https://support.kraken.com
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January 16, 2018, 02:23:10 PM |
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Congratulations and thanks to kraken for this update. Congratulations and thanks to the support which did its best and was very present, all in a tense atmosphere... On the other hand, big red card to the directors: communication development Who they should either strongly question themselves or simply be changed... Congratulations for the efforts of communication and listening to customers during the "crisis" however. I have to admit that my belief in kraken was shaken, but it comes back. On the other hand, I think that creating a sales department that would have some means to offer compensation in situations that are obviously out of the ordinary in terms of duration or scope would be a plus to build customer loyalty. Translated with www.DeepL.com/TranslatorHi Shamane. Thanks for the kind words. This major upgrade has definitely opened our eyes and taught us what we could do better next time. We're offering free trading until the end of the month to let clients test out Kraken again and to make up for the lost time. My experience: On 29/12/2017 I order a sepa founding for kraken My bank confirmed the transaction but kraken Support on 7/01/2018 write me they see my deposit But need 24-48h for founding on my account And sign the ticket "solved". On 14/01/2018 kraken write me on another ticket They dont see my deposit. On 7th they see and on 14th dont? I lose my money, i dont understandt whats the problem, Support don t help me! Very very very bad esperience Hi Evi3. I'm sorry to hear about the missing deposit. Could you please escalate your ticket using this form? Thank you for your patience. The upgrade looks successful,at least at this first days. Quick responce on putting orders,quick canselation if needed.
Do you planning to do and a software update or even change it and make something new,more easy to navigate etc?
Hi Bias. If you're asking about changing the user interface, I don't believe there is a plan for that anytime soon. We'll make an announcement if it's something we're looking at in the future. Hey Kraken,
I've had a withdrawal of ETH "ON HOLD" for over 24 effing hours now!
I've sent a support request - no human response. The withdrawal address that I am using has been used many times before but I can't even cancel the withdrawal to try another address.
I also get nonsense messages when I try to withdraw LTC. Something about not being available to Tier 4 verification.
WTF IS GOING ON? You are denying me access to my funds and are therefore preventing me from investing in other tokens and I am losing profits.
Hi Rife. I'm sorry to hear that your withdrawal is on hold. Would you please escalate your ticket using this form? Thank you for your patience. |
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Kraken are con-artists
Newbie
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Activity: 8
Merit: 0
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January 16, 2018, 08:37:28 PM |
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No kraken support, I've already went through your Bullshit ticket support crap.
Answer my questions now!! how did someone get my private phone number when I only logged into my account through your website
Will you give me immediate access to my account? Its been almost 3 months since you locked me out of it
Why will you not answer my question? how did someone get my personal phone number kraken? given I only logged onto your website?
Will you answer this question and explain how this happened? it is the third time Ive asked you this question and you have not answered it.
Don't fall for it folks, Kraken are professional scammers, they will steal your money, thieves and liars are what they are
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Kraken-Septimus
Full Member
Offline
Activity: 338
Merit: 101
https://support.kraken.com
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January 16, 2018, 09:28:24 PM |
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No kraken support, I've already went through your Bullshit ticket support crap.
Answer my questions now!! how did someone get my private phone number when I only logged into my account through your website
Will you give me immediate access to my account? Its been almost 3 months since you locked me out of it
Why will you not answer my question? how did someone get my personal phone number kraken? given I only logged onto your website?
Will you answer this question and explain how this happened? it is the third time Ive asked you this question and you have not answered it.
Don't fall for it folks, Kraken are professional scammers, they will steal your money, thieves and liars are what they are
Hi Kraken are con-artists. I'm sorry that your account was hacked but we would have no way of knowing how a hacker got your information. We have not had any data breaches, so this would be something that's happened to you specifically. If you have any specific questions about your Kraken account, I would suggest asking in the ticket that you have opened. They can also make suggestions on how to get your Kraken account back and how to secure it in the future. |
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brodos
Newbie
Offline
Activity: 1
Merit: 0
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January 16, 2018, 09:47:38 PM |
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N 1381503 It is now 6 days that my account is blocked kraken support continues to send me emails telling me to be patient, but I'm losing patience ... ...... I kindly ask to be able to urgently start my practice of unlocking the account to be able to operate with my funds
thank you
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dsandber
Newbie
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Activity: 1
Merit: 0
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January 16, 2018, 10:02:46 PM |
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More than two weeks ago I requested Tier 3 verification from Kraken but haven't heard a word from them.
Anyone have any advice/ideas on getting them to act on my request? At Tier 2, I can withdraw $0 fiat (despite what it says on their tiers page) and very little crypto.
Cheers,
-Dan
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xoninu
Newbie
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Activity: 4
Merit: 0
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January 16, 2018, 10:24:21 PM |
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Anyone facing delays with deposits ? I did a transfer this morning and it didn't go through yet in my Kraken account. All the transfers I did before took less then 7 hours :O
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Flexfled
Newbie
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Activity: 4
Merit: 0
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January 16, 2018, 10:24:56 PM |
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I am increasingly concerned. I've attempted several times to get USD wired out of Kraken over the past 8 days, and the wire requests have "Failed" or stay as "Pending", without reason given. I am tier 4. I have submitted at least two support requests with zero response (one was sent 7 days ago). I know Kraken was working hard last week fixing their new trading engine. But the failure to wire money both BEFORE that shutdown period as well as afterward is starting to get concerning. Anyone else having trouble with fiat withdrawals?
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Kraken-Septimus
Full Member
Offline
Activity: 338
Merit: 101
https://support.kraken.com
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January 16, 2018, 10:39:12 PM |
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N 1381503 It is now 6 days that my account is blocked kraken support continues to send me emails telling me to be patient, but I'm losing patience ... ...... I kindly ask to be able to urgently start my practice of unlocking the account to be able to operate with my funds
thank you
Hi brodos. I'm sorry for the delay. It looks like David has passed you over to an Account Access Specialist and they should be with you soon. You can also escalate your ticket using this form. Thank you for your patience. |
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