[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[djodjo02130]

Hello, i have problem to send XRP to bithumb, can you help me ? ( I have try to send from binance to bithumb and it's work directly :/ )

https://xrpcharts.ripple.com/#/transactions/96B70DE7BD517B5396368E0660B73A37766538700BACA6212EE544DB396AA5A2

[Kraken-Septimus]

Hello, i have problem to send XRP to bithumb, can you help me ? ( I have try to send from binance to bithumb and it's work directly :/ )

https://xrpcharts.ripple.com/#/transactions/96B70DE7BD517B5396368E0660B73A37766538700BACA6212EE544DB396AA5A2

Hi djodjo02130. If the transaction has already been sent, you would need to reach out to bithumb support to find out why it's not showing in your balance. Please confirm that you have sent your Ripple with the correct tag. Thanks for reaching out!

[djodjo02130]

I have send with correct tag, i have tchecked 3 times...

Do you think it's possible to have problem between you and bithumb when send XRP, or fees maybe too low

Same problemes in this post : https://bitcointalk.org/index.php?topic=2516187.0

[cryptopayments]

I have been trying to contact support since Jan 3 regarding a EUR wire that was sent from Kraken to my bank and rejected due to a sudden change in their 'crypto policies'. I provided full SWIFT details of the return, however they have simply ignored my support requests except for one Mario almost 1 week ago who wrote to say they needed more details to which I provided the SWIFT details
Do they have any other form of contact other than the useless support site? Phone number? A real office?

Thanks all
Marco

Hi cryptopayments. We do not offer phone support. Please don't call numbers that you find online, because they will most likely be a scam. I'd suggest escalating your ticket using /forms/2VolutBY6HBGJRRA3]this form. Thank you for your patience.

Well I have escalated my ticket, I have received replies confirming that funds were 'located' then they had to be added manually by a 'technician', however I am still waiting for MY money to be credited to MY account. Maybe you don't offer phone support quite simply because you are unable to manage a half decent customer service? You have not stopped new registrations but claim 'workload' as an excuse to hold clients' funds. Your support agents ( no matter their 'level') reply once or twice and then disappear. This is what kills crypto, amateurs handling money!
I am waiting, for the record, since Jan 4, that's over 3 weeks. Shame on you Kraken

[djodjo02130]

I think you have to add flag when you send money with XRP all website make site just kraken dont set flag when send XRP

[Stephbgd]

Hello, i'm Stéphan from France, and i have a big problem.
My banking adviser made a bank transfer about 1700€ from my bank to my kraken account on 5 Jan 2018 but i still have not received anything. I think she have never put the ref number. A friend tell me Dargo can help me, or other. Please...
Thank you very much.

[Kraken-Septimus]

I have send with correct tag, i have tchecked 3 times...

Do you think it's possible to have problem between you and bithumb when send XRP, or fees maybe too low

Same problemes in this post : https://bitcointalk.org/index.php?topic=2516187.0

Hi djodjo02130. The issue that you've linked was not about low fees, as the funds were already confirmed. I'm not able to click on the link that you've provided for security reasons, but if you believe the funds did not confirm at this point, I would suggest opening a ticket here and escalating that new ticket using this form. Thank you for your patience.

I think you have to add flag when you send money with XRP all website make site just kraken dont set flag when send XRP

Yes, you would need to supply the correct tag. This information is supplied by you in the withdrawal details. If this was incorrect or omited, you would need to contact the receiving wallet's support. Thanks for understanding.

Well I have escalated my ticket, I have received replies confirming that funds were 'located' then they had to be added manually by a 'technician', however I am still waiting for MY money to be credited to MY account. Maybe you don't offer phone support quite simply because you are unable to manage a half decent customer service? You have not stopped new registrations but claim 'workload' as an excuse to hold clients' funds. Your support agents ( no matter their 'level') reply once or twice and then disappear. This is what kills crypto, amateurs handling money!
I am waiting, for the record, since Jan 4, that's over 3 weeks. Shame on you Kraken

Hi cryptopayments. If you have already escalated your ticket then one of our agents will reach out as soon as possible. Thank you for your patience.

Hello, i'm Stéphan from France, and i have a big problem.
My banking adviser made a bank transfer about 1700€ from my bank to my kraken account on 5 Jan 2018 but i still have not received anything. I think she have never put the ref number. A friend tell me Dargo can help me, or other. Please...
Thank you very much.

Hi Stephbgd. I'm sorry to hear about the delay with your Euros being deposited. Could you please open a ticket here and escalate that ticket using this form? Thanks for your patience.

[Haladay]

Hello Kraken Support Team,

Are your developers really working to enable verification tab for the new users? I've been waiting for really long time but verification for me is still disabled.

I know you don't provide ETA. But if you won't enable verification for the new users, can you please state this clearly?

If you won't enable verification, please tell us so. Maybe you don't want more customers, I don't know. This shouldn't be that hard.

Best.

[cloudandrain]

Hello Kraken Support Team,

Are your developers really working to enable verification tab for the new users? I've been waiting for really long time but verification for me is still disabled.

I know you don't provide ETA. But if you won't enable verification for the new users, can you please state this clearly?

If you won't enable verification, please tell us so. Maybe you don't want more customers, I don't know. This shouldn't be that hard.

Best.

I had the same problem for about a month ago.
Sent email to Kraken support and their suggested solution was to open new account.
I opened 3 more accounts but the problem still persisted.
But last friday I tried my luck and opened a new account again and voilà!
I could verify my account.
I used the same gadget and the same browser as the old accounts to open the new one.
Best of luck!

[LeGaulois]

@Kraken-Septimus

Some time ago the company published an article on the blog to say about Revolut/TransferWise transfers that can't be used with Kraken. However, there are folks who are using Revolut without a problem. What is the situation currently? Is the article still up to date?

Thank you

[Bitblockchain]

Hi, friend of mine have trouble register new account. He fill the sign up form, receive email with code, redirect to the page to confirm with code key, username and password. But the page show error: the username is not valid, the key is wrong or expired. But it is actually not expired because he received email immediately.
He tried password reset, but do not receive email. He tried to cancel the registration but blank page is showing.
Could someone explain what to follow to register new account?  
Thank you!

Now everything is fine. He can register without problems. Thank you!

[Kraken-Septimus]

Hello Kraken Support Team,

Are your developers really working to enable verification tab for the new users? I've been waiting for really long time but verification for me is still disabled.

I know you don't provide ETA. But if you won't enable verification for the new users, can you please state this clearly?

If you won't enable verification, please tell us so. Maybe you don't want more customers, I don't know. This shouldn't be that hard.

Best.

Hi Haladay. We would suggest having a look to see if the option is available to you on your current accounts and if not trying opening a new one. We'll be sure to update everyone once this is fixed. Thank you for your patience.

I had the same problem for about a month ago.
Sent email to Kraken support and their suggested solution was to open new account.
I opened 3 more accounts but the problem still persisted.
But last friday I tried my luck and opened a new account again and voilà!
I could verify my account.
I used the same gadget and the same browser as the old accounts to open the new one.
Best of luck!

Hi cloudandrain. We're glad to hear that it's worked out for you now. Thank you for your patience.

@Kraken-Septimus

Some time ago the company published an article on the blog to say about Revolut/TransferWise transfers that can't be used with Kraken. However, there are folks who are using Revolut without a problem. What is the situation currently? Is the article still up to date?

Thank you

Hi LeGaulois. If the third party payment processor using personalized IBANs in the specific client's name, it's okay to use them. Please inquire with your local branch to confirm that they're able to do this for you. You can read more on this here.

Now everything is fine. He can register without problems. Thank you!

Hi Bitblockchain. We're glad to hear it. Let us know if you need anything else.

[win07]

How can i remove duplicate kraken accounts?

[Kraken-Septimus]

How can i remove duplicate kraken accounts?

Hi win07. If you're looking to close a Kraken account you would just need to open a ticket asking to close it. Thanks for reaching out.

[cryptobillions123]

I've been having issued withdrawing my USD into my bank account for over a month now and need these funds ASAP.  Any help with this would be greatly appreciated.

Thank you.

[bernard75]

What doesnt work?
Are you withdrawing to the same account you paid from?
What Tier are you?

[cryptobillions123]

I'm a verified tier 3 and the status of my withdrawals are going from "on hold" to "pending" to "failure".  This is a new bank account and the first one I've set up on Kraken.  I'm not sure what you mean by the same account I paid into.

[Kraken-Septimus]

I've been having issued withdrawing my USD into my bank account for over a month now and need these funds ASAP.  Any help with this would be greatly appreciated.

Thank you.

Hi cryptobillions123. I'm sorry to hear about the withdrawal issue. Could you please escalate your ticket using this form? Thank you for your patience.

[bernard75]

I'm a verified tier 3 and the status of my withdrawals are going from "on hold" to "pending" to "failure".  This is a new bank account and the first one I've set up on Kraken.  I'm not sure what you mean by the same account I paid into.

I meant "depsited from".
Is the account in your name?

[cryptobillions123]

Hi Bernard,

Thanks for responding.

Yes, the bank account is in my name.  I never deposited USD into Kraken so this is the only bank account I have set up.