I wrote that message via reddit:https://www.reddit.com/r/hitbtc/comments/85wawk/anatomy_of_stolen_65000_usd_money_by_hitbtc/I will share some information with you and asking some question. Your choice. I really tired.
1 Feb. 2018; ticket #224572 opened with withdraw problem XMR and HitBTC ID is 434102a8-44b7-466b-b066-5cdb89ac9448
I sent requested selfie
I sent full of my knowledge about source
I sent International Identitiy Card who is sent my whole balance.
I sent again requested new selfie with given new background photo.
I sent more info, founded about source.
I sent my own Identity Card because of they want to mine, not my friend nor source
I sent new ethereum transaction id which is contain data 'Yes, #224572 ticket owner proven for KYC' but they was not accept that
I sent my ethereum address private key for proof of ownership but ignored
I sent credentials of my another exchange sites because wanted from me with detailed username and password
They not solve my ticket and said; we can't accept these for KYC. Now, I gave up.
Just asking; why do they keep the money? just send back the original funds or don't accept before opening account. However...
If you solve that ticket, i will share everywhere with contains 'I am sorry' OR Please accept that; Fck you! You are fckd up my life.
and deleted comment without no reason:sailormuz sent me this information i think it's %100 accurate. same experience like me:
Don't expect your coins from Hitbtc because:
- If your balance amount is large enough Hitbtc block it.
- If you're from certain countries they know you can't open an international case so they keep blocking it.
- For aml/kyc, you try to authenticate yourself they will keep requesting documents like this: send us your id, thats ok, now send us your transactions, thats ok, but we want your passport instead of id, send that one, ok we received your pass now send us your selfie, when you send at first they say ok but then they refuse with a reason it's not bright even it's bright as hell, then they find something now send other pages of your passport... *** They never ask you everything at once to gain time. ***
- If you've any transactions with coins like aeon or monero you're totally out of luck because as no one can trace coins back due to nature of privacy coins, they'll never satisfy and you lost your coins again.
- Even though they're not cops they like to keep those coins without origins!!! How governments allow them to keep unknown originated coins? funny aml/kyc doesn't apply to them but only you.
- Oh wait governments don't accept crypto coins as real money yeah? then how kyc/aml apply to hitbtc in every region of the world if you buy crypto coins in your own country? I'm also skeptical as governments see hitbtc as financial institution. Unlike most of crypto exchanges out there, hitbtc using aml/kyc for themselves, they're forcing it too much to keep your crypto coins. scam...
- For btc for example, they never send the bitcoins to sending address back, they keep them.
- They allow you to deposit but not withdraw. Trap...
- By the way, if you buy some btc from your friend a few years ago for a few bucks, you can never prove this to hitbtc. They simply keep the coins.
Never expect your coins back...
