CONSUMER COMPLAINTS THIS BUSINESS IS NOT BBB ACCREDITED BF Labs, Inc. The business failed to resolve the complaint issues (36 complaints) 11/15/2013 Problems with Product/Service 11/13/2013 Delivery Issues | Complaint Details Unavailable 11/13/2013 Problems with Product/Service | Complaint Details Unavailable 11/13/2013 Problems with Product/Service | Complaint Details Unavailable 11/13/2013 Delivery Issues | Complaint Details Unavailable 11/13/2013 Delivery Issues | Complaint Details Unavailable 11/13/2013 Problems with Product/Service | Complaint Details Unavailable 11/13/2013 Delivery Issues | Complaint Details Unavailable 11/13/2013 Delivery Issues | Read Complaint Details 11/13/2013 Problems with Product/Service | Complaint Details Unavailable and so on and so on and so on... Additional Notes
Complaint: When I purchased the hardware from BF Labs the expected delivery date was by the end of June. We are no in September and I still do not have my product. Due to the significant difference in delivery time the product no long has value to me. I have requested a refund with the company and was denied even though they dont know when my order will ship.
Desired Settlement: I would like the amount that I paid for the item refunded and the order canceled out.
Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: *******
I am rejecting this response because:
As mentioned in the response letter some customers are trying to gain the system by canceling their orders purchased by bitcoins. This is not the case for me i made a purchase by credit card. In the response it also states that they expect to have their back log fullfiled by the end of september. last time i listened to their estimate i ordered their product and have now been waiting 5 plus months. Due to the gross underestimate of time to ship their product the product has become more or less worthless in the market place. I have never had a pre order item go this far past its expected ship time and a company continue to refuse to cancel the order and refund the cost. They run their business in bad faith and it hurts the customers that purchased products from them. I would like to be done waiting in this never ending production queue and have my order canceled and refunded.
Regards,
***** **** |
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I don't think I am filled with hate, BCP. I am just so devoid of anything interesting or positive in my life that my only joy is trolling on the internet. It's a common problem for people like me. I have nothing meaningful in my life, so I seek out attention and camaraderie through posting lies and misinformation to drum up drama wherever I go. It's pretty fascinating to watch the mental gymnastics I have to go through to get to where I am. I am an Olympic level nutbaggery by anyones measure... it's just a shame I'm allowed contact with clients, who knows what kind of damage I do with my little illegal "Asic company" I run in Kansas.
I never thought I would say this Incubus but I totally agree. I see what you did there... clever. |
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Anyone had any luck recently with contacting Cointerra by email/forum/PM/telephone? I've made several attempts and had no luck. It also appears they are moderating their forum posts on http://forum.cointerra.com/ which is totally fine by me but at least dedicate a person to moderate them. It's not like they are dealing with thousands of posts. Being legit in my book means hiring some extra staff to respond to legitimate customer requests during normal working hours. they have ignored several emails from me for two weeks now. prior to my purchase they answered within an hour on several occasions. Yea, don't know why they don't hire some extra minions  The MINION might beat Cointerra to market. |
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BXF 1: 52.2C | 5.333G/5.322Gh/s | A: 328162 R: 330 HW: 201 WU: 74.4/m
These have temperature sensors, and that's with an 80mm fan pointing at it. Without the fan it gets to over 90 degrees and then I pull it out with gloves on for fear of it melting. This engineering sample doesn't shut off even after I close cgminer so it just keeps getting hotter unless I pull it out.  How the designer of the Red/BlueFury cools his down. Does he really do that? I might buy one off of the store right now and test that out. Ya, he did I think he was messing about with his units for fun trying to get more HASH out of em or something... pretty extreme way to play with it I guess there was no dry ice around. They make cool ice cubes for drinks I told him. |
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BXF 1: 52.2C | 5.333G/5.322Gh/s | A: 328162 R: 330 HW: 201 WU: 74.4/m
These have temperature sensors, and that's with an 80mm fan pointing at it. Without the fan it gets to over 90 degrees and then I pull it out with gloves on for fear of it melting. This engineering sample doesn't shut off even after I close cgminer so it just keeps getting hotter unless I pull it out. How the designer of the Red/BlueFury cools his down. |
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Just be wary, these things are thirsty for power. Mine stopped working when I moved it around to a different USB outlet on my pc till I realised it was because it was sharing the same power line as the bpmc redfury I had. Putting them on separate usb hubs even directly on the pc made a difference...
Original RedFury. BMPC = Dead or Non-existent. How is that RedFury in comparison to the BiFury? Guessing both pretty stable USB miners eh? They both just keep on hashing without any issues whatsoever. One is warm and 2.3GH, the other is 5.3GH, dangerously fucking hot and needs serious cooling. EDIT: But it was an engineering sample and I have absolutely no idea how representative it will be of the released hardware! LOL did you burn yourself? |
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Just be wary, these things are thirsty for power. Mine stopped working when I moved it around to a different USB outlet on my pc till I realised it was because it was sharing the same power line as the bpmc redfury I had. Putting them on separate usb hubs even directly on the pc made a difference...
Original RedFury. BMPC = Dead or Non-existent. How is that RedFury in comparison to the BiFury? Guessing both pretty stable USB miners eh? |
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Depends on how you look at ROI.
FIAT vs BTC
Look at Some of those DZ Co-OP buys on Jupiters. Sure they didn't make the BTC back yet they invested. But the BTC they did make back if they sold it made +ROI
Im sure MOST people end up BUYING BTC from coinbase etc... so its all relevant.
So true... I wonder myself how people with larger mining operations are going to handle more and more hash rate and how to keep operations on par... do they simply let the units they currently have go dark and stop mining? What we hope to provide is a way to help larger operators compensate somewhat for that need to replace the whole unit every time something new hits the mining market. Anyhow. Not sure how soft the mining market will get there still doesn't seem to be any slowing down of miners being sold. I can't understand why that is, given the hard facts of the difficulty increases. |
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Thinking of building some are you Dabs?
Willing to wait until the Black Arrow Minion in February?
I'm thinking I would get some Black Arrow units, and probably get some Minion based Wasps. I'm still thinking. I'm always thinking. It's the money that's needed though ... the debate in my mind is always about ROI, difficulty, and related stuff (or is it better to just buy coins and hold, and watch as BTC goes past $1000.) Few if any miners will ROI now but if you do these as DIY you could I think get ROI but we are still waiting on the BOM to do a serious cost estimate. We are more keen on licenses than fabrication and direct sales as a collective so if you have a group of people interested let us know. What is good about what we are offering is flexibility and not getting locked down into one chip developer and given you can expect our modular system is at least for the year or two safe from being outmoded. A possible strategy might be to start with older chip based Wasps like BitFury chips that are possibly cheaper in January or February and upgrade the empty slots with newer Wasps as they are available. We are keen to work with people who want to license from us and fabricate units so keep us on speed dial Dabs particularly anyone with a line on HF or Cointerra chips, as well as Bitminer and BlackArrow of course. We already have some keen interest in our BitFury Wasp as well as A1 Wasp so I am sure there will be fabricators come January for a wide range of Wasp for our modular design. |
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Are you cyperdoc?
No. Cypher helped HashFast launch their products but is now just another (very, very early) customer. My role as community liaison is to facilitate growth of an open source hardware and software ecosystem built around HashFast's technology. So far we've got GWQ integrated into cgminer, and things will really start to pick up once the reference PCB, data sheet, and miniboards are in the wild. Best, -HF_CL It be great if we can smaller amounts of chips to work with to prove designs that are open source. Will there be any opportunities to buy small batches of chips in lots of 10 or 20? This is a good question even if they are considered engineering samples possibly at a higher price (and optimally that price could be used as a deposit towards a full reel purchase). That be fine anything some chip specs and some dummy chips even would be great. |
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Paypal also declined to accept my refund claim and suggested I called Amex - the card I used to fund the paypal purchase. Fortunately I was just within a 6 month window and despite declining on a previous call Amex decided to accept the disputed charge. That was on September 23rd. BFL had 8 Weeks to respond to Amex and they did not so the chargeback was awarded to me today. Total was for 12 Single SC's 60's so not a trivial amount of money. During the process BFL shipped all 12 singles and I had to refuse them. That was tough as the chargeback was not completed. In the end it worked out and I am now at "breakeven".
Good riddance BFL. I hope you appear as a footnote in Bitcoin history as the ASIC company that sucked the most and in the end, proved to be completely irrelevant. As for the individuals involved, you are already irrelevant to my reality - not that you give a shit.
Might they not give a shit about you or anyone else they sold to because they are sociopaths? so·ci·o·path
noun
1. a person with a personality disorder manifesting itself in extreme antisocial attitudes and behavior and a lack of conscience. |
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The Hives will have 8 available connection points for the Wasps. Each A1 Wasp potentially 240 Gh/s Overclocked (6 chips); more likely, with untested chips, 200 GH/s per board. So to get 10 Th/s with the Hives and Wasps you would need roughly 5 to 6 units. That is if you get the nominal total of 2000 Gh/s, or almost 2 full backplanes (assuming that all chips are fully working AND overclockable to 40GH - not really likely, but our software can get the most possible out of them). Thinking of building some are you Dabs? You would require between 20U to 24U's worth of space as we are currently expecting a 3U to 4U standard server per Hive. ---- Willing to wait until the Black Arrow Minion in February? Guaranteed speed: higher than 64GHash/second @ TT corner (Typical - Typical).
Node process: 28nm High Performance Process
Package: High Performance Flip Chip BGA
Frequency: 1.6 GHz
Voltage: 0.85V
Efficiency (including leakage): less than 0.5 W/Ghash/second A 4U 48 chip Minion could throw 3.072 Th/s so you could get 5 to 6 units and range between 15.360 Th/s to 18.432 Th/s. Or put 50% A1 Wasps in January and February slot in the Minions and top off your Hives. You are not restricted to one chip with our designs heck if you got some BitFury chips you can start in Early January mining with our system and upgrade as our new Wasps become available. Once we have demonstrated our Avalon and BitFury Wasps then we are confident that A1's and Minions will be hashing within weeks of the chips being available to our licensed partner fabricators. |
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Thank goodness you are alive.
That is all I can say.
Where can I donate to help support your refund, medical and helmet fund efforts?
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To BlackArrow
Q1: I will be in Shenzen next March, where is your shop I would like to wlak-in and buy. I accept higher price, not pre-ordering anything.
Q2: If you are still not going with Credit Cards or Paypal, for whatever reason that practically no one understands, then I suggest you open shop on Alibaba.com.
Thanks.
In regards to the whatever reason no one understands remark: Other companies, such as BFL, have poisoned the CC / Paypal well for everyone else looking to use those services. No one selling ASIC miners can get CC and PayPal to offer their services due in part to BFL's inability and or willingness to refund customers. See the various threads regarding CC and PayPal complaints and calls for refunds addressed directly at BFL and others. |
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Hi there,
Are there any units available for shipping right now or within the next couple of months with CONFIRMED prototypes and units?
Thank you!
Our prototypes for the Wasp and Hive modular miner will be ready in December. Productions and Shipping for a BitFury, Avalon Gen I and an A1 versions should be available through licensed vendors in January. In February we expect the Minion version to be ready. Other chip based versions could be ready depending on the availability of chips. We will be posting more evidence of the prototype this month. I will update this post when I have more. ---------- [Updates] |
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DESIGN TEAM MEETINGWe have recently added some new EE's to the collective since our last meeting. We now have 6 EE's who are currently consulting on the his project and we hope to see them all at this meeting this Saturday. As always all 30+ registered members on the Zoho Project page are welcome to attend and engage in a Q & A with our EE's. Agenda: + Review of progress made on BitFury and Avalon Wasp designs. + EE Requests for documentation, parts etc to help them proceed with their part of the project. + Delegate the development of the hive and other wasp designs to the new EE's + Revise milestones. + Q&A Session. Location: Our TeamSpeak3 Server Channel: The Wasp Time: 1800 PST (Seattle, USA) Days: Every Saturday 
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I still smell smoke from hundreds of burned bridges and given that he has pretty much slandered more than one or two people in here would it not be on him to rectify the problems? 1. Refunds? 2. Misleading advertising? 3. Slanderous posts? 4. Dismissive attitude to serious customers questions? 5. Ethical issues with regard to their sales practices and promises for delivery? The list goes on and on but you get the idea right? Here is a recent complaint which is pretty much typical of how customers have been treated by BFL and the reason why he will have a hard time repairing relationships and can one really be faulted in thinking given his past run ins with the courts and his behaviour here that he may have burned more bridges in his past. https://bitcointalk.org/index.php?topic=339980.0 |
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After 8 weeks of no response from BFL to Amex and my refusing shipments of 11 singles I am happy to say that the chargeback process is complete and I am finally rid of BFL after 8 long months. Good riddance!
That is excellent news.  |
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I am currently trying a number of emails to the local PCB fabricators in Thailand, that he suggested to me as alternatives to China and Indonesia and asking them that if they see Chris to contact me. ... long shot.
Good thinking! Thank you for your effort! Ente Please someone locate him. It just doesn't make sense. To pour that kind of energy into a project and then just disappear like that? It doesn't follow. Yes and that is why many of us are concerned more about his health or safety given his past reputation for being a stand up guy in all respects. Very worrying. I have had no replies to my email to the one shop in Bangkok Chris recommended. |
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He moves around a lot to.... Clarksville, TN Fort Collins, CO Roswell, GA Gardner, KS ... Wonder why
 I smell smoke. |
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