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[raffff]

Good luck to the Kraken IT team! Bugs like these bugs can be a complete nightmare, anyone involved in both Infra and Development knows this. All the pressure of solving performance issues quickly probably caused this.

At least they are updating us and we can subscribe to email and sms updates also.

My only question is why they do not roleback to the working state and solve the problem the coming weeks??

[1714068486]

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[1714068486]

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[gregi1]

Good luck to the Kraken IT team! Bugs like these bugs can be a complete nightmare, anyone involved in both Infra and Development knows this. All the pressure of solving performance issues quickly probably caused this.

At least they are updating us and we can subscribe to email and sms updates also.

My only question is why they do not roleback to the working state and solve the problem the coming weeks??

Maybe because the last working state was 2 years ago and their backups don't reach that far in the past?

[LeGaulois]

[btcwish1]

Good luck to the Kraken IT team! Bugs like these bugs can be a complete nightmare, anyone involved in both Infra and Development knows this. All the pressure of solving performance issues quickly probably caused this.

At least they are updating us and we can subscribe to email and sms updates also.

My only question is why they do not roleback to the working state and solve the problem the coming weeks??

Maybe because the last working state was 2 years ago and their backups don't reach that far in the past?

Before starting any new upgrade/update/release, it is the common practise to take a whole image backup of the current working state. So that, if any thing goes wrong it can be easily rolled back within hours if not minutes. 

I am 100% sure there is some thing fishyyyy going on which KRAKEN is not telling us and that is what making all of us upset.  Bottom line is, KRAKEN is not telling us the 100% tryth about what is actually happening.

[win07]

update

We will be working through the weekend to get the site back up as soon as possible. Yes, this upgrade is for our trading engine which will reduce the amount of 5xx errors. It is taking so long because we want to make sure the upgrade is rolled out safely.
As for that update, we fully understand the serious nature of this upgrade. Our dev team was working for 20+ hours straight at the time of that post, and may have been a result of sleep depravation.

[btcwish1]

update

We will be working through the weekend to get the site back up as soon as possible. Yes, this upgrade is for our trading engine which will reduce the amount of 5xx errors. It is taking so long because we want to make sure the upgrade is rolled out safely.
As for that update, we fully understand the serious nature of this upgrade. Our dev team was working for 20+ hours straight at the time of that post, and may have been a result of sleep depravation.

WHY THE HELL DO YOU NOT SIMPLY ROLL BACK??? ( I am NOT sorry for caps)

[error520]

update

We will be working through the weekend to get the site back up as soon as possible. Yes, this upgrade is for our trading engine which will reduce the amount of 5xx errors. It is taking so long because we want to make sure the upgrade is rolled out safely.
As for that update, we fully understand the serious nature of this upgrade. Our dev team was working for 20+ hours straight at the time of that post, and may have been a result of sleep depravation.

Source? It is not posted on https://status.kraken.com/ and neither on https://twitter.com/krakenfx.

[haymatlos]

https://www.reddit.com/user/Kraken-Tyler

[Shamane]

update

We will be working through the weekend to get the site back up as soon as possible. Yes, this upgrade is for our trading engine which will reduce the amount of 5xx errors. It is taking so long because we want to make sure the upgrade is rolled out safely.
As for that update, we fully understand the serious nature of this upgrade. Our dev team was working for 20+ hours straight at the time of that post, and may have been a result of sleep depravation.

Source? It is not posted on https://status.kraken.com/ and neither on https://twitter.com/krakenfx.

It is one of the kraken problem to my mind ... They don't know communicate ....


it would have been so simple to send an email to each customer 48 hours before the update to give time to those who wish to close their position, and to indicate in this mail common to all where to get the most recent information (status. kraken or site or reddit or... but just 1).
With these 2 simple actions I am convinced that 70% of people would not complain, would not be worried, and would not make for some not run corridor noises on the forums.


Instade of update info on their site, or their status.kraken .... It's to us to look for info, to investigate to found the info we want ....


What i think about this update :

more the time go on and less they give (or try to) ETA, and here they just say certainly the site don't come up this weekend .... For an update given for 2 hours ....

It isn't only the com who don't work correctly at my mind ...

[antistate]

Hi Everyone.

I know there are talks about making sure your funds haven't moved but your funds are never stored in your deposit address. They're moved to our hot wallet. Similarly, if you request a withdrawal, your funds won't come from your deposit address. They'll come from our hot wallet.

No fiat or crypto withdrawals are being processed during this downtime.

Hi Every krakenned fellow,
No fiat or crypto withdrawals are being processed during this downtime, but the deposits are being processed during the downtime.
What is the explanation of this?
I deposited money to Kraken on Tuesday. Yesterday night, after the UPGRADE had started hours ago, I got an e-mail from Kraken saying "deposit credited".
This is bullshit. If you are not stealing people's money, you should set a go or no-go time. If you cannot finish the update untill then, just ROLLBACK.
Even ordinary people do a proper plan for backing up and changing their phones and look at the way one of the biggest exchanges is doing an upgrade

[Daemon_Hell]

Before starting any new upgrade/update/release, it is the common practise to take a whole image backup of the current working state. So that, if any thing goes wrong it can be easily rolled back within hours if not minutes. 

I am 100% sure there is some thing fishyyyy going on which KRAKEN is not telling us and that is what making all of us upset.  Bottom line is, KRAKEN is not telling us the 100% tryth about what is actually happening.

We have no idea how big kraken infrastructure is. I can imagine some cases when you will actually get a bottleneck at the backup server.

[LeGaulois]

update

We will be working through the weekend to get the site back up as soon as possible. Yes, this upgrade is for our trading engine which will reduce the amount of 5xx errors. It is taking so long because we want to make sure the upgrade is rolled out safely.
As for that update, we fully understand the serious nature of this upgrade. Our dev team was working for 20+ hours straight at the time of that post, and may have been a result of sleep depravation.

Wonderful, now we need to scrape Reddit to get a news, we have nothing on status.kraken.com or twitter.
We now enter into a treasure hunt

[CostaRibeiro]

Pure amateur move from kraken here.

[H_Bozz]

What the hell are you on about? My problem is my money is not getting deposited. I havent even requested any withdrawal as its not even deposited yet?

If you dont want to deposit it then its very simple. Return the money as soon as possible. I dont have to do anything.
But i do however suggest you take a look at my emailed information and just verify my account.

Like i said, if its not done or my money isnt refunded by next week and I do indeed suffer a financial loss due to kraken illegally witholding my funds I will seek financial compensation in court.

ok

i've sent this message :

I'm pissed !
there are transactions here i did not confirm !!!!
i had error messages and no confirmations.
your site is absolutely not trust-wordy !
i want a solution and a reply asap !
these transactions i did noit want made me lose 500 ripples
i want it back

and i got this reply !

Gil (Kraken Support)
Jan 10, 11:44 PST

Hello,

Thanks for reaching out to us. The trading platform is experiencing a few connection issues at the moment, giving users a number of errors when opening orders or accessing the site. This is due to a significant rise in the website response time (status.kraken.com).

Please wait a few moments and try again. We are working on platform upgrades at the moment to prevent downtimes like these from happening in the future.

Thank you again and we appreciate your patience and understanding.

Regards,

Gil
Kraken Client Engagement

Your request (number 1204894) is currently marked as "Solved". This means we think your issue has been resolved. If your issue is not yet resolved, please let us know by replying to this e-mail.

what a bunch of unprofessional twats !
My Issue is NOT solved !!! I lost 500 ripples due to errors on your site, take responsibility !

I have understanding for the huge success and too many people on the site generating errors, but at least reply with a professional answer, not a generic one!

the platform is making errors and WE have to pay for it not even an apology? a commercial gesture ? nothing ?
we need all the people who had the same problem to get together and fight this ! enough is enough

and they want me to try again and lose more money?

Hi wackojax. Please respond to the ticket if you are not satisfied with the reply and Gil or another agent will help you from there. Thank you for understanding.

Can I get a personal account verified extra quickly if I have a Tier 4 business account open already?

Hi taserz. We'll process verifications as quickly as possible but there may be a delay. Please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form. Thanks!

I have as you asked escalated the issue about the delay of depositing my funds wired through a SEPA transaction.

Eventuallt I got a response where kraken now asks me for another verification (not sure how there can be aný legal ground to hold my funds and ask me for another verification of my identity without any special given reason).

I have however sent all documents that your website states and told the to eighter deposit my money at kraken.com OR return it to my bank latest by today!

I have still havent even gotten a reply from the kraken support or seen any of my money neighter at kraken.com or at my bank!


This is completly unacceptable. If kraken hasnt sorted out my money by next week I will suffer a financial loss. I will seek for other unhappy customers to file a joint lawsuit against kraken in that case.
Im tired of hearing the old "regulation" bullshit. While just waiting for my money to get deposited at kraken I have already opend an account at coinbase, gotten my account verified without any issues or need to send any further documents more than only my passport.

Now i cant even give you my ticket number because the website is down again!
GET YOUR FUCKING SHIT TOGETHER.

Hi H_Bozz. I'm sorry to hear about the delay. Usually we require additional identification if there was an error or if information is missing from a deposit, such as the client's name or the reference. In this case our verification team would need to verify the ID before being able to withdraw the funds. Thank you for your patience.

[bubischolz]

by the way guys, thats krakens ETH wallet:

https://etherscan.io/address/0x267be1c1d684f78cb4f6a176c4911b741e4ffdc0

All still there, don´t worry too much.

[dadrdalk]

by the way guys, thats krakens ETH wallet:

https://etherscan.io/address/0x267be1c1d684f78cb4f6a176c4911b741e4ffdc0

All still there, don´t worry too much.

Except that if you run, the wallets are the last thing to touch... they do not run anywhere and you do not want to prematurely warn everyone.

[Hachiko2013]

We are preparing to relaunch the site shortly. All orders have been canceled. More details to come soon.
Posted less than a minute ago. Jan 13, 2018 - 09:32 UTC


 

[Taxidermista]

Update - We are preparing to relaunch the site shortly. All orders have been canceled. More details to come soon.
Jan 13, 09:32 UTC

[testbug]

Update - We are preparing to relaunch the site shortly. All orders have been canceled. More details to come soon.
Jan 13, 09:32 UTC

I also noticed this on the status.kraken.com website. Hopefully it won't take too long.

@kraken: PLEASE MORE COMMUNICATION - i am serious, right now communication is the key!!

[mayax]

why do you use unlicensed exchangers if you don't like the stress?

let's not forget that Kraken is based in USA and they have NO financial license. They are not a registered MSB in any state.

Kraken and many other shit exchangers do not offer any protection. Why do you whine on forums when you know very well what kind of website you are using?

again, i am posting few real exchangers :


http://www.avatrade.com/forex/cryptocurrencies/bitcoin

https://www.plus500.com/

https://www.ig.com

www.fxcm.com/


Do you ever hear about any problems with the "trading engine" or about verification or about withdrawal problems? Never  This is the difference between hipsters/shit/illegal companies and a legit business.

All of these are trading e-currencies too.