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[Kraken-Septimus]

BE VERY CAREFUL FOR KRAKEN USERS.

there is a big issue with kraken.

Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.

Now i ask to close my account, and get my money back, and they don't want to do it.

I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame

A request for certain information has been requested from you multiple times.

Please provide this information in order to confirm your identity. If we cannot confirm your identity, we cannot confirm you are the original account owner and thus would not be able to provide you with a solution.

This issue will remain until we can confirm you are who you say you are. Please provide the information that has been requested of you.

I was going to withdraw USD but is in pending state for a few days, and then I cancelled it but I have not get my refunds in my account.  I escalate my ticket everyday, no progress even no explain at all, and I don't think the cancellation should take so much time.  Let's keep on pushing them.

I am passing this onto the appropriate team. Thanks for bringing this to our attention.

[thenarog]

BE VERY CAREFUL FOR KRAKEN USERS.

there is a big issue with kraken.

Again, they answer they can't do nothing for me. Contact support ask me again, proof that i'm the owner of the account. I give them this TEN TIMES.
And they said : "we don't have it". 7 month same discussion, same demand , same bullshit. They are buying time. I'm not fool , they will never get my money back. Juste because tor2mail is down, and now i pay for it.

Now i ask to close my account, and get my money back, and they don't want to do it.

I recommand all users to withdraw money from kraken, soon as possible. They are scamming, be very careful.
A shame

A request for certain information has been requested from you multiple times.

Please provide this information in order to confirm your identity. If we cannot confirm your identity, we cannot confirm you are the original account owner and thus would not be able to provide you with a solution.

This issue will remain until we can confirm you are who you say you are. Please provide the information that has been requested of you.

I was going to withdraw USD but is in pending state for a few days, and then I cancelled it but I have not get my refunds in my account.  I escalate my ticket everyday, no progress even no explain at all, and I don't think the cancellation should take so much time.  Let's keep on pushing them.

I am passing this onto the appropriate team. Thanks for bringing this to our attention.

I provide you 3 times , 3 times the proof of my identity. I give you id paper, screenshot, history of the account, name , birthdate...3 times.

You did everytime, the same move.

1 : you ask for paper, i give it to you. No answer from you or an answer "it's difficult to change an email adress"
2: again, i contact you, again you ask for papers. Again i give it to you. No answer from you 2 months.
3: I contact you again . And again you ask for proof for my account. I give it to you. No answer from you and again you said "it's complicated"
4 : NOW AGAIN. YOU ASKING FOR THE SAME THING

HOW MANY TIMES WE WILL PLAY THIS GAME ? 7 MONTHS LIKE THIS ! 7 MONTHS

And i don't want to keep my account, why i should level up ?. The worst of it that i received this one time :

"We can not transfer your coins to your other unverified account. Please log in to your 'new' account, create address under Funding > Deposit, then log in to your 'old' account and transfer funds. Please get verified if needed.

Best regards,
Chug"

How course i try it, and it doesn't work... Because an email was send to my old email adress.
So now, i have two accounts with one email who doesn't work and one account who have nothing on it, and with new email.

What i have to do now ? Give proof that i'm the owner of the second account ?
What a joke this story.

I will never have an account on your website again.

[Kraken-Septimus]

What i have to do now ?

Please read your ticket, follow the instructions provided and this will be resolved for you. Providing more information that we have not asked for is not going to resolve the issue.

Please feel free to close your account here.

[kraken-protocol]

UGH this is the worst been a Kraken member for almost a year, got verified up to a Tier 4 for my business. Went for the first time to withdrawal and failure after failure. Why did I spend over a month getting verified if I cant even withdrawal. Now I have to wait what 2-3 days for a response on the ticketing system? Ticket#708555 This in itself is a terrible way to do business because each response back and forth takes 2-3 days. There should be phone support!

Hello, I've checked into this ticket for you.  While this ticket has now been escalated accordingly, please note that some issues identified in the ticket will require further work by specialists.  We apologize for the delay this has caused you. 

Please note we do not currently provide phone support.  See the following support documentation which in part shows how to avoid phishing scams and phone scams (in addition to other useful information):

https://support.kraken.com/hc/en-us/articles/201396837-Securing-Your-Account

[kraken-protocol]

please for kraken support.


why EURO deposits are getting so long now?

i used to deposit euro and get it in the same day.

now 3 days and nothing in my account, can you please explain what it is going on?

thank you.

please a nice answer ok? I use kraken for 4 years, not come with the usual answers please.


be transparent with the users.

It does depend on the circumstances of the deposit (and what banks (of origin / intermediaries) do with respect to deposit information), for example - not every deposit is the same.  

However, it's also reasonable to surmise that increased volume is part of the issue.

(Note / edit):  If you have experienced this issue before, let us know, or is it the first time the matter has been encountered with this sort of delay in this way?

If you have not already, please also escalate your ticket here:

https://www.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

[jedaite]

Hi, Kraken keeps giving the error 520. I can't access it for more than 10 minutes now. What's happening?

*********FIXED***********

[taserz]

http://www.isitdownrightnow.com/kraken.com.html

Kraken is currently down as of 1:33am EST

But it seems to be turning on and off. Probably some maintenance going on due to the time of day.

[thenarog]

New problem on Kraken.... And still nothing for me.

They wanted to send a text message to my phone... But it didn't work.  An nightmare.

[kraken-protocol]

New problem on Kraken.... And still nothing for me.

They wanted to send a text message to my phone... But it didn't work.  An nightmare.

Hi, let us know if you need to escalate the ticket here:

https://www.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

Thanks for letting us know of this issue!

[thenarog]

New problem on Kraken.... And still nothing for me.

They wanted to send a text message to my phone... But it didn't work.  An nightmare.

Hi, let us know if you need to escalate the ticket here:

https://www.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

Thanks for letting us know of this issue!

Pfff what a joke... Repeat the same thing ever and ever.
Why you don't want to allow withdraw with 2Fa authentification like on Poloniex ?

I propose to enable 2Fa authentification, and i make a new account, nothing is good for you.

@Kraken-Septimus
I want to close my account. But how can i get my coins first ? I will not give you my coins !

[StormTrader]

Good day,

I have made a withdrawal of 14k euros on 28 Septemeber to my personal bank account and the status say sending now for past 10 days.

I have still have not received my money into my account and I can also not cancel the withdrawal.

My ticket number is 732162

Could you please let me know what seems to be the hold up.

Thank you in advance.

[kraken-protocol]

Good day,

I have made a withdrawal of 14k euros on 28 Septemeber to my personal bank account and the status say sending now for past 10 days.

I have still have not received my money into my account and I can also not cancel the withdrawal.

My ticket number is 732162

Could you please let me know what seems to be the hold up.

Thank you in advance.

Thank you for letting us know - this ticket has been escalated.

[sp_skeptic]

Another "withdrawal in limbo" problem here. We're a nonprofit that received a gift of cryptocurrency and registered on Kraken in order to liquidate it. We eventually got Tier 4 status.

We made, fortunately, only a small test sale and attempted to withdraw the proceeds to our bank. That was 28 days ago. The withdrawal is still listed as "pending" on Kraken. We submitted a ticket #647966 and heard that the problem was with SynapsePay and have attempted to contact them but haven't heard boo from them or, again, from Kraken on repeated attempts.

If Kraken is sending our money out into limbo and deciding after that it's not their problem, there is something seriously wrong here! If we could at least get the money into our Kraken account again we could buy Bitcoin and get it out that way.

Hi, this ticket has been escalated up a level.  We want to make sure this problem is solved.  Thank you for bringing it to our attention, and don't hesitate to contact us again if the problem continues to occur.

It is now 43 days since we submitted our withdrawal, 14 days since our ticket was "escalated", and the withdrawal is still pending. We have heard nothing from Kraken, SynapsePay, or anyone else.

[sp_skeptic]

I'm putting this in a separate post because I am writing now in my private capacity as a Kraken customer.

I got myself verified at tier 4 and, naively, assumed that all would be smooth sailing. Until I discovered that fiat withdrawals didn't work. Tried that on Sept. 1 and the wire transfer failed without explanation. Submitted a ticket, have lost track of escalations etc. Finally on Oct 4 I received a reply that my documents have been reviewed and withdrawals should now work.

Apparently there is a whole extra layer of verifications that one has to go through after one is approved at tier 4 if one wants to actually withdraw cash, which is the reason I chose Kraken in the first place. Don't you think that it is a little disingenuous to tell someone he's approved at tier 4 and can withdraw $500,000/month and not tell him that, well, actually, he can't expect withdrawals to work? Don't you think that Kraken should notice that it should be working but isn't? Why is it necessary to even submit a ticket in this case - shouldn't Kraken notice that their tier 4 customer is having problems and start working on the problem on its own?

Oh, and in the middle of all this my login stops working with no explanation from Kraken. Had to open a ticket, resubmit all my identifying information and wait a week. Then I get a message that it's working again with the same password.Why didn't Kraken take the initiative and notify me that there was some problem? If my account was re-enabled with the same password Kraken couldn't have thought my account had been compromised. Why did this happen at all?

Maybe fiat withdrawals are working for me now. I will never know. I have converted my cash account balance to Bitcoin and sent it to an exchange that actually works. At least crypto withdrawals are working, thank you very much.

This thread is a litany of horror stories from Kraken customers and empty promises from Kraken. It is only a matter of time until someone starts a thread on the main bitcoin forum entitled "Kraken: it's deja vu all over again" or "Post your Kraken horror story here" or "Poll: has anyone actually succeeded in getting money out of Kraken".

[thenarog]

Still the same problem with me. They don't want to close my account and get back my coins.
I propose to enalbe 2FA authetification but they don't want it.

I know that already lot of users closed their account on kraken, because of my problem. It's a good choice and i thank them for their support and for messages on my pm.
I keep fighting.

[Dargo]

I'm putting this in a separate post because I am writing now in my private capacity as a Kraken customer.

I got myself verified at tier 4 and, naively, assumed that all would be smooth sailing. Until I discovered that fiat withdrawals didn't work. Tried that on Sept. 1 and the wire transfer failed without explanation. Submitted a ticket, have lost track of escalations etc. Finally on Oct 4 I received a reply that my documents have been reviewed and withdrawals should now work.

Apparently there is a whole extra layer of verifications that one has to go through after one is approved at tier 4 if one wants to actually withdraw cash, which is the reason I chose Kraken in the first place. Don't you think that it is a little disingenuous to tell someone he's approved at tier 4 and can withdraw $500,000/month and not tell him that, well, actually, he can't expect withdrawals to work?

Yes, in some cases there can be further verification steps and some of our payment providers have limits on cash funding that are different from our own limits. I think this mainly applies to cash funding for US clients at this time. We need to be better about communicating this upfront - I think someone was working on this so I'll check and see why it hasn't been done yet.

Don't you think that Kraken should notice that it should be working but isn't? Why is it necessary to even submit a ticket in this case - shouldn't Kraken notice that their tier 4 customer is having problems and start working on the problem on its own?

Oh, and in the middle of all this my login stops working with no explanation from Kraken. Had to open a ticket, resubmit all my identifying information and wait a week. Then I get a message that it's working again with the same password.Why didn't Kraken take the initiative and notify me that there was some problem? If my account was re-enabled with the same password Kraken couldn't have thought my account had been compromised. Why did this happen at all?

Without a ticket number I can't know what the login issue was. We don't have a system that alerts us when clients are having problems with funding or login, so in most cases you need to open a ticket and let us know. An alert system would be nice to have and we will consider putting a project like that in the development pipeline. I'm not sure how easy or difficult it would be to implement though.

Maybe fiat withdrawals are working for me now. I will never know. I have converted my cash account balance to Bitcoin and sent it to an exchange that actually works. At least crypto withdrawals are working, thank you very much.

This thread is a litany of horror stories from Kraken customers and empty promises from Kraken. It is only a matter of time until someone starts a thread on the main bitcoin forum entitled "Kraken: it's deja vu all over again" or "Post your Kraken horror story here" or "Poll: has anyone actually succeeded in getting money out of Kraken".

I'm sorry you did not have a good experience with Kraken. I'll ask one of our support agents to check the status of your account for fiat withdrawals and get back to you. Yes, there are many complaints here and we listen to all of them and are working to improve things. Keep in mind, though, that clients generally only come here to report the bad experiences and not the good ones and the majority of our clients do not have these issues. 

[david2051]

Hi, Dargo, there is a problem with funding on Kraken.com? I did two deposits on USD in the past, but this time apparently I can't.
I go to Funding, Deposit, USD I can set the amount I want, but this time it does't show the information that usually shows below the amount, so when I press CONFIRM DEPOSIT, a message pops telling me there is not enough information for the deposit. I must add again my account?

Thanks in advance for your soon response.

David

[CostaRibeiro]

Kraken definitely needs to improve their support.

[aesma]

Hi, Dargo, there is a problem with funding on Kraken.com? I did two deposits on USD in the past, but this time apparently I can't.
I go to Funding, Deposit, USD I can set the amount I want, but this time it does't show the information that usually shows below the amount, so when I press CONFIRM DEPOSIT, a message pops telling me there is not enough information for the deposit. I must add again my account?

Thanks in advance for your soon response.

David

When I deposit in euros I send a SEPA transfer from my bank and that's it. At no point do I need to connect to Kraken.

Is that different for USD wires ?

[david2051]

Hi, Dargo, there is a problem with funding on Kraken.com? I did two deposits on USD in the past, but this time apparently I can't.
I go to Funding, Deposit, USD I can set the amount I want, but this time it does't show the information that usually shows below the amount, so when I press CONFIRM DEPOSIT, a message pops telling me there is not enough information for the deposit. I must add again my account?

Thanks in advance for your soon response.

David

When I deposit in euros I send a SEPA transfer from my bank and that's it. At no point do I need to connect to Kraken.

Is that different for USD wires ?

Yes, you have to make a wire transfer to Evolve Bank & Trust FBO Synapse Users, Kraken.com gives you a reference number for the transaction specifically and once you wire transfer the money you have to confirm it on Kraken.com, but it has to be the exact amount you previously set on Kraken in order to be processed. You can't change your mind, you have to set a new request of deposit if you want another amount.

David