[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[Totscha]

It's easy to deposit money on Kraken but it's impossible to withdraw... This is a definition of the scam.
So it's official Kraken.com is now a SCAM.

Can someone change the title of this subject and put "careful kraken.com scam" ?

They are miserable people. @kraken-septimus and others from kraken, get out of this forum now.
Next step, will be to find you and to punish you.

You may wish to walk back a bit from those kind of statements.  An apology is in order as well.  (Yes, you should apologize.)

Well you may also wish to take a step back and not ask for apologies from people who are clearly acting out of justifiable outrage. Some get carried away. It happens.

While I would never accuse you of outright scam I do question your competence and business ethics.

I don't think I have to explain the competence part. The status page and this thread among others give more than enough proof.

Your utter lack of business ethics is the other thing. You have been aware of performance issues for quite some time. And instead of limiting the influx of new users until the issues are resolved, you kept buying up exchanges only to get new and new customers while you were increasingly incapable to service the existing ones. So you took a questionable gamble that most people would forgive you as soon as the issues were fixed and you would end up with a lot more customers compared to the scenario where you would seriously limit the influx of new users about 6 months ago.

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[kraken-protocol]

@kraken-protocol: Can you update us about what Kraken will do, about the distribution (if any) of our BTG/B2X?
I don't see any info or an official statement about this incident. At least an announcement/post here.

Imho it will be very helpful for all.

The most current statement of Kraken on BTG remains that which is shown at:

https://twitter.com/krakenfx/status/922605826627342336

While we are always open to adding new digital assets to our exchange, we do not generally confirm in advance which ones will be listed. The best way to get up-to-the-minute details regarding which assets are being listed on Kraken is to read our email newsletters and to follow us on social media.

As a cautionary caveat, please note that you should never give away username(s), password(s), private key(s), seed phrase(s), e-mail(s) corresponding to an account, or other such information.  For example, providing one's private keys or seed phrase (of your bitcoin wallet which you have on your own computer) to a web site that asks for these in exchange for a forked coin, is simply a sure way to lose one's bitcoins, and not receive any forked coin (this has recently been in the news media and is a serious problem in the crypto economy).

How to Secure Your Account:
https://support.kraken.com/hc/en-us/articles/201396837-Securing-Your-Account

IMPORTANT NOTE: Kraken does not currently offer phone support.
https://support.kraken.com/hc/en-us/articles/115013099227-Kraken-does-not-offer-phone-support

[kraken-protocol]

It's easy to deposit money on Kraken but it's impossible to withdraw... This is a definition of the scam.
So it's official Kraken.com is now a SCAM.

Can someone change the title of this subject and put "careful kraken.com scam" ?

They are miserable people. @kraken-septimus and others from kraken, get out of this forum now.
Next step, will be to find you and to punish you.

You may wish to walk back a bit from those kind of statements.  An apology is in order as well.  (Yes, you should apologize.)

Did you seriously just ask for an apology? You're one of the most unprofessional people that work for this exchange. A customer should never have to apologise for their frustrations. YOU should be apologizing for the customer having these frustrations to begin with.

How do you even have a job at kraken still after that statement?

In general you are correct about the client never having to apologize for their frustrations.  Our role is to support and examine the solution to the problem at hand.  However, in this space there do come times when we do actually draw a line in the sand as to what is acceptable and what is not. 

Abusive language (or behavior), particularly when manifesting as a threat, is not acceptable. We do not dwell, and are happy to forgive and forget the past as a matter of routine and practice, and in these circumstances it's our custom to move forward and focus on resolving the issue, but we do ask that clients in such a situation do as well.

[kraken-protocol]

The response for deposit was quick and smooth.

Withdrawal

Request #898423

Sorry if I am being a little impatient.

Thanks for sharing your ticket number.  You will receive a followup soon from staff.

[LeGaulois]

@kraken-protocol

Do you know what can be the reason(s) to have a crypto deposit "on hold"
I just noticed it today while looking at the history and the thing is:
- I don't remember about this deposit (it's just a small one)
- It doesn't look to be one sent to the old BTC address
- I don't know how it's possible to have a (crypto) deposit on hold while a member is verified Tier 2

Thank you.

[milach]

Hi, I've already tried entering 10 orders today I either get a message that my order may have failed, or I don't get any response (unless you count an empty red rectangle as a response). I understand that there are issues, but this is ridiculous. You already cost me several 100 dollars today. How many times should I retry an order. BTW, if an order fails, the least your system could do is give a reason for the failure. Is is a systems issue, or is there something wrong with my order? I have no way of knowing.

[kraken-protocol]

@kraken-protocol

Do you know what can be the reason(s) to have a crypto deposit "on hold"
I just noticed it today while looking at the history and the thing is:
- I don't remember about this deposit (it's just a small one)
- It doesn't look to be one sent to the old BTC address
- I don't know how it's possible to have a (crypto) deposit on hold while a member is verified Tier 2

Thank you.

There are a variety of reasons a deposit could be held.  In order for us to identify it and expedite its processing, please submit your support ticket through this form:

https://goo.gl/forms/2VolutBY6HBGJRRA3

Thank you!

[corleto]

Unbelievable. In the last months Kraken had become slower and slower. I experience it on a daily basis myself and hear complaints from friends as well on a daily basis. The only pull to kraken currently is the remote probability to convert crypto (temporarily) to actual fiat.
Orders are not being placed, executed, I have had several sessions when I found out later or the next day rejected orders were executed despite an error message and no visible execution minutes after the trade.
Even withdrawals/transfers don't work. Page times out every time. From being my favourite trading site kraken has reduced to the worst user experience with the most horrible reliability with respect to execution.

PLEASE step up your game kraken. For the moment, if I manage to transfer my funds will go somewhere else and hope to come back to test if things have improved in a few months or if i hear so

[CryptoTeng]

I'm glad you were conscientious such that you were able to post the error rates that you experienced.  I personally observed them and was interested in some of the numbers that were posted and I appreciate it.  

I do think that in the end you will appreciate the upcoming improvements that developers have been preparing to launch, which will be deployed as I understand it before the 2nd week of December concludes.  

And (to address your last question) - no, it is not to get an identity so someone can ban you, that would never be our intent. Thanks for expressing yourself here.

To address the last part first. We hope you understand that we still would not share any of our customer information with you in this forum. Simply out of the fact that there is a function for issues on your site and we expect that requests submitted via the website should be handle as quick if not quicker than requests posted in forums. And not only be quick to provide service when people use public channels in order to give the impression of having a proper service.

Furthermore, we would like to state that we do not trust your statement on a new trade engine being deployed soon. This empty promise has been used for far too long to be believable (several months if not longer). Even less do we expect it to be all-problem-solving in case it should be deployed. Rather we expect that a lot of other problems will be added to the currently already endless list.

To be frank, we have lost all confidence in Kraken's ability to run a trade platform. Therefore, we have decided to stop trading at Kraken from today on after having seen today's error rates. Since, we still have a few funds bound to your platform due to withdrawal issues, we will check from time to time whether things have actually improved, but we expect nothing positive from you anymore.

To share some of our experiences with your customer service and their competence in solving problems. Until now none of the reported problems have actually been solved. Literally NONE, and we issued several requests about different problems over the past months. Here some examples:
1) It is barely possible to use the withdrawal function. (Remark: Kraken having problems to let customers withdraw their funds is actually one of the worst parts currently going on as it prevents customers to go to other platforms where they actually are able to trade)
2) Cancelling orders close to impossible without being extremely patient. Leading to orders taking place which where intended to be cancelled due to price shifts. Kraken's typical response: "This is the risk of online trading." Or any kind of answer putting the problem on the client, whereby the actual problem is Kraken itself and it's incompetence to provide the promise service.
3) Placing orders..... actually we call it impossible without automated trading system. The error rates are just an insult to any trader. (Today close to 100% total errors for placing orders, and you know that these levels of error rates have been often encountered, and error rates far above 70% are typical for Kraken)
4) Trades not taking place even though there limit was reached. (This might be the only thing which was solved, but we haven't checked lately)
5) API response times for single calls reaching almost 1 minute, generally response times are above 15 seconds, and then there is an extremely high possibility that the order was not placed. When trading manually, Kraken is an immense timewaster, and even with automated systems so many check-up are eeded that it is just not worth it.
6) .....

Not going to waste more time. The point should be clear.
Seeing all these issues we think that Kraken with it's current presentation to customers and its level of service is a fraud/scam. And it is up to you to prove otherwise. However, we assume that the facts will make it quite difficult for you to prove that Kraken is not one big massive scam.


And we agree with iCoinWatch: Someone should find you, preferably using a lawyer, put you in court, and have the judges punish you preferably by making you compensate financial damages being topped up with life time in prison. And this is not a threat, it is just an expression of our hopes that someone will take measures against you and your SCAM.

[Goosus]

How exactly is this exchange still in business?

I, stupidly, made an assumption that they had fixed all their issues before moving my trading funds to Kraken to get out of USDT and into USD.

I have never experienced anything like it in my life, no wait I have, MtGox during a BTC crash.

98% of my order creations and cancellations failed, losing me a lot of money. I ended up just cutting my losses and transferring what I could back out again (surprisingly it only took 3 attempts to withdraw before it went through).

There are no warnings anywhere, which is absolutely disgusting. People are losing money over this...

[CryptoTeng]

How exactly is this exchange still in business?

I, stupidly, made an assumption that they had fixed all their issues before moving my trading funds to Kraken to get out of USDT and into USD.

I have never experienced anything like it in my life, no wait I have, MtGox during a BTC crash.

98% of my order creations and cancellations failed, losing me a lot of money. I ended up just cutting my losses and transferring what I could back out again (surprisingly it only took 3 attempts to withdraw before it went through).

There are no warnings anywhere, which is absolutely disgusting. People are losing money over this...

A qoute from the CEO

"Thanks for the feedback. We have made a deliberate choice recently to give up on applying more band-aids in favor of accelerating development of the new platform. I know that sucks but there are only bad and worse choices here. Support were intentionally told to give no ETA because anything (like random, surprise hard forks every other day) could delay the upgrade. I would not ask anyone to stick it out. There are other decent exchanges out there. I'd prefer you take your business elsewhere for a while, save yourself some frustration, and give us another chance later."

https://www.reddit.com/r/BitcoinMarkets/comments/7eboh7/suggestion_remove_kraken_from_the_header_ticker/

So, in other words, even the CEO knows that the service is nowhere near what is promised on their website, they dont give warnings on their main page to (new) customers, and they keep on running with the current problems. Furthermore, again these empty promises of a new trade engine. For us, this is just SCAM, SCAM, SCAM, SCAM

[CryptoTeng]

We took a look at the link in the big gurus post on reddit.....(https://jobs.lever.co/kraken). Looking at the personal needed it gives the impression that Kraken finally is trying to get more people for the job, or that they finally plan to exchange their incompetent dev, service & management team. Freaking hilarious.

Adding to the previous post. After having read the big gurus post. He actually says, we do give as much as horse excrement if you experience problems right now, according to their own numbers (probably false away) they claim that the system works fine cause of the big trade volume, and if you dont like the service go somewhere else so we can better continue our SCAM on  other people.

The post in itself is a perfect impression on how much Kraken cares about providing the promised service, and that they dont have a problem with the current state of affairs. The platform is run by liars, frauds, and other scammers trying to get peoples money.

We are just waiting for the day when a angry customer let's out his/her/their frustration on that big gurus head. That would be a day to treasure and remember.

We can only give warnings about these fraudulent people, and the best thing a (potential) customer can do is to go somewhere else.

[TecnoZ]

I would like to tell my personal disagreement with Kraken:

on September 26, I made a BTC deposit to my Kraken account, but I made a mistake by sending funds to my USDT account. I asked for the help of technical support but they replied that it was impossible to recover the funds, as the process of recovering the private USDT keys was risky and burdensome.
So, despite my insistence, the funds were frozen in an unused BTC account.

Well at a distance I re-checked the BTC account corresponding to the USDT address I sent the funds by mistake, and I saw that they were taken!
Since only Kraken had the private keys of that account, it is obvious that someone has recovered the private keys (but it was not impossible?) And he has appropriated my funds without communicating anything to me!
I attach the account link, so that you can check out what happened.

https://blockchain.info/address/3GfhTD7LTNdPNj6niG6fKtwgjFYaXGtNzt

It also seems that the same fate is touched on many other erroneous transactions like mine: I'm not a big blockchain expert, but I leave the conclusions to you.

I have submitted a new complaint to the technical support, but I do not expect to have positive feedback, given their subtle behavior.
I think the community should be aware of this episode.

If Kraken has something to say, I hope to come forward:I know perfectly that other exchanges, in similar situations, have solved the customer's problem by returning the funds.
Apparently, Kraken's policy is to declare it "impossible," except to take those sums and make them their own.

[burak19]

Hi there

I sent two transactions by SEPA. they were 82500 and 68000 euros. I can see them on hold but why does it tae so long to add them to my accoınt. All of my SEPA transferes are staying in hold for many hours. 2 weeks ago I was sending by sepa and in 2 hours they were in my account. After I sent money to one of my friends kraken account the harmony broken up. How can we fix this and let the system move as before. And also please credit my deposit they are already on hold. You can also check my previous ticket. I also explaned the problem there to Lilo but I am having the same problem.

Looking forward to hear from you. I'll also excalate it again via twitter.
Best regards

Ticket:899734

[Samarkand]

Hi there

I sent two transactions by SEPA. they were 82500 and 68000 euros. I can see them on hold but why does it tae so long to add them to my accoınt. All of my SEPA transferes are staying in hold for many hours. 2 weeks ago I was sending by sepa and in 2 hours they were in my account. After I sent money to one of my friends kraken account the harmony broken up. How can we fix this and let the system move as before. And also please credit my deposit they are already on hold. You can also check my previous ticket. I also explaned the problem there to Lilo but I am having the same problem.

Looking forward to hear from you. I'll also excalate it again via twitter.
Best regards

Ticket:899734

In which country do you reside?

Maybe you are sending your SEPA deposit from a high-risk country where Kraken has to deal with a higher level of fraudulent
transactions compared to other countries. This could explain why your deposits seem to be delayed.

Another possible explanation is that you have crossed a certain threshold of deposits (which in my opinion is
quite likely given the huge amounts that you deposited) and therefore will be asked to provide additional
documents in order to comply with KYC/AML requirements.

[burak19]

Normally I had no problem with my SEPA transfers. Once I sent money to my cousins Kraken account becasue I borrowed money from him. After that they think that I am funding two accounts. Due to that all my deposits are staying on hold. By the way I am from Turkey and until now I had no problem as I said before.

[pytt13]

Lost password
Could you help for ticket 909102 as i really need to check my positions.
Thank you

[burak19]

Normally I had no problem with my SEPA transfers. Once I sent money to my cousins Kraken account becasue I borrowed money from him. After that they think that I am funding two accounts. Due to that all my deposits are staying on hold. By the way I am from Turkey and until now I had no problem as I said before.

Tosha hear my voice why are you making me wait for so long. My money is already in your accounts.2 days ago same problem happened and Lilo and Suki solved it quickly. Why do you want me to wait for 5 days although my money is in your account. If this goes like this I will quit working with Kraken. I think I am a good customer for you with my high amount transactions.
Please be quich bitcoin increased by 300 hundred euros while you are not replyinm me. I couldn't buy.


Ticket:899734

[Dan_yuzh]

Hello!
My email on custom domain got down (i have no longer access to this domain).

So my funds on Kraken are now unavailable (i can't verify new deposit addresses).
I've opened a ticket with Kraken support (#870762) 3 days ago but I've got no answer. I tried to escalate it through Google Forms but still no reply.

Is it even possible to change the main email without access to the current one? I am level 2 verified and I can prove my identity with photos of documents.

Thanks.

An agent has responded to you, but the agent has informed you that we can't click on links that you send in support tickets for security reasons.  Please follow the agent's instructions to proceed.

I've lost access to my email how am I supposed to attach the documents to my message? There is no option to do that in Kraken support center, and I was not provided with the email address I need to send the documents. I wrote that in Kraken support center, but I've got no answer (since November 21).

[Surgeon199]

Hello,
I canceled an order who was not canceled because the platform is giving literally dozens of error everytime you try to put an order or to cancel it and you never really know what is your position because of this matter, so now I have a short position with 5x leverage who was matched few days ago even though I canceled this order 20 times before going to sleep (it can be verify by my actions on the platform). I payed around 50 USD only on fees from open the position and rolloever until now, can someone please respond to my ticket, doesn't this qualifies like a pretty urgent matter who literally can't wait. Thank you in advance. Ticket number: 909449