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[ARTHurt]

@ Kraken

Deposit shows successful in History since hours (SEPA deposit), but the EUR Balance is still not updated...  probably it's not only my case

Please check your system and release the amounts to the balances

[1715316643]

1715316643

[1715316643]

1715316643

[CryptoTeng]

@ Kraken

Deposit shows successful in History since hours (SEPA deposit), but the EUR Balance is still not updated...  probably it's not only my case

Please check your system and release the amounts to the balances

Kraken cannot release your funds until they have made sufficient profit on your money. After that you can have all the access you want to "your" funds.

Again, for those who have't noticed yet....Kraken is one big SCAM....stay away if you value your money

It seems they have a typical scheme.  Kraken puts your deposited funds on hold and uses your money to push the price of  crypto-currencies up by buying funds for themself with your money. Then when the price is up, they release your funds, so you can buy, at which point they start selling to you the crypto-currencies which were bought with your funds. So the chance of you making profit on price shifts is minimized.

[Kraken-Septimus]

@ Kraken

Deposit shows successful in History since hours (SEPA deposit), but the EUR Balance is still not updated...  probably it's not only my case

Please check your system and release the amounts to the balances

Hi ARTHurt. If you haven't already, please open a ticket here and escalate that ticket using this form.

Thanks for your patience.

[CryptoTeng]

@ Kraken

Deposit shows successful in History since hours (SEPA deposit), but the EUR Balance is still not updated...  probably it's not only my case

Please check your system and release the amounts to the balances

Hi ARTHurt. If you haven't already, please open a ticket here and escalate that ticket using this form.

Thanks for your patience.

Again people need to go via public channels to get service. And their call is only then answered by Kraken in order to maintain the false promise of an active service. How about treating the requests which were submitted via your website. We still have a few open requests which were opened 5 months ago. No answer, or solutuion to them so far... Great service. Freaking hilarious

And no Mr/Mrs/Miss Kraken-Septimus, we wont submit request via links in this forum. Provide the service of answreing and solving problems also to people who don't use 3rd party public channels to submit their requests.

Again, stay away from Kraken. It is (at least in its current state) a fraud and a big massive SCAM.

[Shamane]

Did i dream ?

2 times kraken support member comes on the board, answer to other and no contact with me ....

Did i do something to you ?

Did I insult or disrespect anyone?

Do you think as a member of the support that ignoring me in this way is a solution?

I understand that kraken is under no obligation to respond on a forum outside the company.
I would like to thank you for intervening here to solve the problems of your customers.
Without being obliged to do so, since you are doing so, ignoring me in this way seems harmful to me.

[CryptoTeng]

Did i dream ?

2 times kraken support member comes on the board, answer to other and no contact with me ....

Did i do something to you ?

Did I insult or disrespect anyone?

Do you think as a member of the support that ignoring me in this way is a solution?

I understand that kraken is under no obligation to respond on a forum outside the company.
I would like to thank you for intervening here to solve the problems of your customers.
Without being obliged to do so, since you are doing so, ignoring me in this way seems harmful to me.

They only reply to requests which suit them (maybe if the request is possible to be solved quickly for PR reasons), in order to maintain their SCAM, which is working surprisingly well seeing the trade volumes. Or their trade volumes are false as well which would be no surprise seeing these massive frauds in the management, service and dev teams. Maybe the volumes are also induced by Kraken's own trading, potentially with withheld user funds.

[Kraken-Septimus]

Did i dream ?

2 times kraken support member comes on the board, answer to other and no contact with me ....

Did i do something to you ?

Did I insult or disrespect anyone?

Do you think as a member of the support that ignoring me in this way is a solution?

I understand that kraken is under no obligation to respond on a forum outside the company.
I would like to thank you for intervening here to solve the problems of your customers.
Without being obliged to do so, since you are doing so, ignoring me in this way seems harmful to me.

Hi Shamane. Sorry, we did not mean to offend you. There is a specialist team assigned to your particular issue and at this point your ticket is as highly escalated as it can be. They will be in contact with the next steps. Thanks for your patience.

[CryptoTeng]

If you have been effected by Krakens shady business practices, please use the following links below. If you feel like others have been wronged by Kraken you should file a complaint as well. I reccomend you filing one complaint a day against Kraken with all 4 agencies.

Also for anyone interested in what exactly happened to me, I posted about it on the reddit links above.

I also want to say I appreciate everyone that has reached out to me so far, and to please spread the word about the reddit links. The more people that come forward the better it will be.

https://www.consumerfinance.gov/complaint/

https://www.sec.gov/oiea/Complaint.html

https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

http://www.cftc.gov/consumerprotection/redressreparations/index.html

I'm sure a lot of people will need this after yesterdays volatility.

Instead of posting error logs of our sporadically Kraken tests here, we started to send them to those folks. Thanks for the links iCoinWatch. Maybe it has more effect than trying to talk to Kraken.

Nice time was yesterday with Kraken. Let's bring a horde of "Men in Black"s upon them.

[Shamane]

Did i dream ?

2 times kraken support member comes on the board, answer to other and no contact with me ....

Did i do something to you ?

Did I insult or disrespect anyone?

Do you think as a member of the support that ignoring me in this way is a solution?

I understand that kraken is under no obligation to respond on a forum outside the company.
I would like to thank you for intervening here to solve the problems of your customers.
Without being obliged to do so, since you are doing so, ignoring me in this way seems harmful to me.

Hi Shamane. Sorry, we did not mean to offend you. There is a specialist team assigned to your particular issue and at this point your ticket is as highly escalated as it can be. They will be in contact with the next steps. Thanks for your patience.

Thank you very much for this news,

Regards,

[CryptoTeng]

I understand that kraken is under no obligation to respond on a forum outside the company.
I would like to thank you for intervening here to solve the problems of your customers.
Without being obliged to do so, since you are doing so, ignoring me in this way seems harmful to me.

No, they surely dont have the obligation to respond on a forum outside the company. But they sure have the obligation to respond and solve problems  as soon as possible when reported via their website. This surely has not been the case for months.

As said, we are still waiting for either a reply to some requests (written in a much friendlier way than we started to write here) and/or that the problems are being solved and adequate refunds given. So far it was no more than just one big lie of an apology and false promises things will change soon. The service is the service of a SCAM trying to keep the SCAM running for as long as possible.

To anyone else, should you have problems, please react to the links ad contacts provided by iCoinWatch. Kraken is not able to change things by themselves. Maybe a push from outside helps.

[mayax]

Kraken is nothing more than an illegal company, without any financial license and it's a wash trading of Tether.

They have fake volumes, shit willy bots  just like Bitfinex.


https://www.youtube.com/watch?v=7LlCKQjwmFM

[FlatTime]

I've had good experience apart from the platform being slow with errors. Deposits and withdraws fine though.  Im not concerned about anything with manipulation that doesn't directly affect me. The fiat world is a big manipulated scam.

[bias]

I've had good experience apart from the platform being slow with errors. Deposits and withdraws fine though.  Im not concerned about anything with manipulation that doesn't directly affect me. The fiat world is a big manipulated scam.

I will agree with you both for deposits-withdrawls and for the slowest platform that i have ever trade. Probably in my whole trade experience.
As far as i am aware it's supposedly to become a major update fixing these problems. Do you as Kraken have a date about this?

I love Kraken but I need to trade anonymously. Protect your funds from hackers. Retain control of your coins. Trade diverse coins. No hacks or server downtime. True Anonymous Decentralized Cryptocurrency Exchange kid=JMAHG]http://www.altcoin.io?kid=JMAHG[/s]

That's why you post here your referral link?

[cesmak]

That's why you post here your referral link?

Dont' give more exposure quoting it, simply report to moderator as ref link in body messages are not allowed.

[Constantin1984]

Hello
I hope you can help me out
I was trying today to make a two-factor authentication for my account. It all worked fine, but as I was trying to login it  Didn't worked
So I tried to request the two-factor bypass , after that I received the email but for some reason I could see the code/password. So I tried a few times more to log in then I got disabled
I contacted the customer support . My request is 951962
Any help or advice would be much appreciated
Thank you for your time and support

[Kraken-Septimus]

Hello
I hope you can help me out
I was trying today to make a two-factor authentication for my account. It all worked fine, but as I was trying to login it  Didn't worked
So I tried to request the two-factor bypass , after that I received the email but for some reason I could see the code/password. So I tried a few times more to log in then I got disabled
I contacted the customer support . My request is 951962
Any help or advice would be much appreciated
Thank you for your time and support

Hi Constantin1984. I'm so sorry to hear you're not able to access your account. Please escalate your ticket by using this form. Thanks for your patience.

[Constantin1984]

Thank you very much for the quick response
I wish you a nice evening

[CryptoTeng]

Hello
I hope you can help me out
I was trying today to make a two-factor authentication for my account. It all worked fine, but as I was trying to login it  Didn't worked
So I tried to request the two-factor bypass , after that I received the email but for some reason I could see the code/password. So I tried a few times more to log in then I got disabled
I contacted the customer support . My request is 951962
Any help or advice would be much appreciated
Thank you for your time and support

Hi Constantin1984. I'm so sorry to hear you're not able to access your account. Please escalate your ticket by using this form. Thanks for your patience.

Again people need to go via public channels to get service. And their call is only then answered by Kraken in order to maintain the false promise of an active service. How about treating the requests which were submitted via your website. We still have a few open requests which were opened 5 months ago. No answer, or solutuion to them so far... Great service. Freaking hilarious

And no Mr/Mrs/Miss Kraken-Septimus, we wont submit request via links in this forum. Provide the service of answering and solving problems also to people who don't use 3rd party public channels to submit their requests. Or is the website tool just a tool to fool your users?

Again, stay away from Kraken. It is (at least in its current state) a fraud and a big massive SCAM.

[Shamane]

Hi Shamane. Sorry, we did not mean to offend you. There is a specialist team assigned to your particular issue and at this point your ticket is as highly escalated as it can be. They will be in contact with the next steps. Thanks for your patience.

Hi,

Some news ...

No new message from kraken, legal@kraken.com not responding, ticket #949679 (for legal and complaint[make few time ago because ticket #853206 don't move at all]) have no answer, ticket #853206 have no answer since the 27/11 :

"Hi Jean-Michel,

Thank you for providing these documents, I have forwarded this case to have your funding holds removed.

We will notify once we have done so and will return your on hold deposit.

[... pesonal info ...]

We have no problem returning the fiat to the sending bank account. We had to first verify your identity before allowing access back into the account.

Again I sincerely apologize for the inconvenience this has caused you. We are always looking out for the security of our clients and we were just doing our due diligence to prevent further damage to your account.

Thank you for your continued patience.

Best regards,"


My kraken account always locked, and my funds (sepa transfert, and money on our web) always locked too (since 17/11) ....

[meelmark]

Yesterday locked myself accidently out, clicking wrong link in adress verification mail. Made a ticket, got response after about 5 hours that it had been sent to account specialist. Now, 16 hours later still no change. Have raised the escalation ticket. I know security in this processes is very important but how difficult can it be to unlock someone if all details have been given... also a bit afraid if i read all the waiting times about this subject.