HitBTC.com - The most advanced cryptocurrency exchange

[hitbtc]

Hitbtc scam, i opened a ticket one month ago about my 2-factor authentication, They said please provide us you National ID and  a clear photo of yourself in front of the monitor with this ticket open, I provide them both my National ID and Photo, but they didn't reply to me, After 15 days they replied me back and again asking for my national ID and a photo, again i provide them,  again they stop replying me, after 5 days they said

Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team


after 22 days they reply me again said

Thank you for provided information.

Your request has been put in the queue. Request processing can take some time. Usually up to 5-10 business days. We will contact you as soon as 2-fa authentication is removed from your account.

Thank you for your patience.

today is the day they again saying

   
12:32 PM (7 hours ago)
to me

##- Please type your reply above this line -##
Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

[1714000179]

1714000179

[1714000179]

1714000179

[1714000179]

1714000179

[hitbtc]

Is there any way to contact the Devs directly regarding issues with the API?  When I place an Order, it comes back with the Order data and a cutomerorderid.  However when i try and get the status of the order (to see if its been filled) it sometimes comes back with order not found.  Surely if its filled or cancelled it should still exist, just in that state.  If its not fulfilled then it should definitely be there.

Any ideas?  You can message me if you want.

Please make sure that you reported your issue on the official web site: https://support.hitbtc.com/hc/en-us/requests/new. Then reply here with your ticket number and our Support Team will take care about it as soon as possible.

[StarterX]

They remove 2-fa from my account, but there is nothing in my wallet, i deposit 0.4 xmr twice,, but there is nothing in my wallet, yesterday i open a ticket about this issue, but they remove it

https://support.hitbtc.com/hc/en-us/requests/243131


Now i'm trying to open a new ticket today, but there is no 'Submit' option available there


screenshot.


http://prntscr.com/ij1ym6

[StarterX]

they are not replying me. i provide them hash transactions IDs

[StarterX]

Hitbtc 100% scam, now i can't login on Hitbtc support, ( Invalid username/password ), i tried ( Forget my password ), but i haven't receive any e-mail confirmation from them to my  E-mail, what a joke

[hitbtc]

Hitbtc 100% scam, now i can't login on Hitbtc support, ( Invalid username/password ), i tried ( Forget my password ), but i haven't receive any e-mail confirmation from them to my  E-mail, what a joke

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

[NJB18]

Guys despite facing lots of issues I am a bit relieved nonetheless that their representative continues to stay active here. So maybe you can post here your complains here and details, specifically your support id. Hopefully more people from HitBTC will be tasked to solve issues from clients as they are the backbone of success.

[StarterX]

Hitbtc 100% scam, now i can't login on Hitbtc support, ( Invalid username/password ), i tried ( Forget my password ), but i haven't receive any e-mail confirmation from them to my  E-mail, what a joke

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

No reply from your Support team, i provide them both my XMR ( 0.4, 0.4 = 0.8 Total XMR ) coin Transactions IDs/Hash, but they are not replying me,

[sunsilk]

Guys despite facing lots of issues I am a bit relieved nonetheless that their representative continues to stay active here. So maybe you can post here your complains here and details, specifically your support id. Hopefully more people from HitBTC will be tasked to solve issues from clients as they are the backbone of success.

They can apologize about their customers experience but the question is are they really taking care of these complains?

No one seems to reply that they have resolved (I can't do the digging for the whole thread looking for people who are helped with hitbtc's support).

Just like this guy

No reply from your Support team, i provide them both my XMR ( 0.4, 0.4 = 0.8 Total XMR ) coin Transactions IDs/Hash, but they are not replying me,

I would depend on the trust rating given to them by two DT's and look at the dates, it was years ago.  

[luffare]

Hi, Guys!
Need some advice!
Gotta withdraw some coins (right now I have'em in BTC) from the exchange. Which one cryptocurrency is fastest to do it? Doge? Eth? Or maybe the same BTC?

[slackcryptoz]

Hi, Guys!
Need some advice!
Gotta withdraw some coins (right now I have'em in BTC) from the exchange. Which one cryptocurrency is fastest to do it? Doge? Eth? Or maybe the same BTC?

With hitbtc you won't be facing any issues with the withdrawal. Everything happens almost in the same time period and the transaction fee too is similar. I haven't experienced with other coins, but with bitcoin the withdrawal is quite fast.

[bernard75]

Depends where your coming from.
If it is a"modern" country using SEPA, i would go thru Stamp, Kraken or here in that order.
If you dont have that "privielage" i would HODL.
Oops, absolutly misunderstood, but still never keep any coins anywhere but where you have full control over them.

[reliable]

Guys despite facing lots of issues I am a bit relieved nonetheless that their representative continues to stay active here. So maybe you can post here your complains here and details, specifically your support id. Hopefully more people from HitBTC will be tasked to solve issues from clients as they are the backbone of success.

People are facing huge issues at the exchange and thus their grievances are increasing. ideally if things are right at first place itself than the support requirement would be minimum and only would required for some specific case. But if lot of people do complain or have issues it means thing is not working in the right direction as you would expect.

[bernard75]

We understand and appiciate your issue, but unfortunatly our secrartery is not working today.

[marcelion]

Please also check my ticket #240933 with an ETH transaction made from a contract 

I know, the issue is only 8 days old.... but I needed that ETH 8 days ago to invest 

[StarterX]

No reply from hitbtc support, my issues not fix.

[marcelion]

Please also check my ticket #240933 with an ETH transaction made from a contract 

I know, the issue is only 8 days old.... but I needed that ETH 8 days ago to invest 

The issue has been solved after 8 days. Thank you.

[StarterX]

Hitbtc scam,  here is the Proof

today i got e-mail a from hitbtc support  >  http://prntscr.com/ildn9u   look at the ticket number, Ticket #243131, the deleted this ticket 5 days ago,

here is the ticket url  >    https://support.hitbtc.com/hc/en-us/requests/243131

oops
The page you were looking for doesn't exist
You may have mistyped the address or the page may have moved

Take me back to the home page

Scam 100%, they scammed me 0.8 XMR,

i opened a new ticket with my second hitbtc account 5 days ago  >  http://prntscr.com/ildqbs  no reply yet 

[mishax1]

80$ for Maidsafe withdrawal from your exchange.

[BitcoinExpart]

80$ for Maidsafe withdrawal from your exchange.

This is insane. It has astronomical fees. Like this one tons of horrible experience on HitBTC. Then just avoid it as there outside tons of alternative offering quality service.