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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3011627 times)
jmw74
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October 17, 2013, 12:20:12 PM
 #16821

Out of curiosity, what companies besides KnC offer refunds?

we are not exactly sure that knc offers refunds (imho) I was told on here that because our orders THAT came AFTER the deadline of Oct 15th you suddenly COULD get a refund. This may always have been the case for the November orders .but for the 1st knc run they locked out refunds beginning of OCT I think it was.

So reading that and on a chance and yesterday morning my 520x Saturn still said PAID I requested a refund ( by the time I get this order it will be nov 1st and nov 15th will begin shipping on the next run from knc miner at the reduced cost...so this seemed  a better plan and small window of opportunity...)

Like 1/2 hr later I got an email from customerservice@kncminer.com saying that it was in "processing" and they they would get back to me today on if they can pull the unit and give me a refund..so if you have an item with PAID still on it .you have to jump...not sure if they will pull items in processing may  have only done that cause it just changed status for my Saturn unit and the customer rep saw it.

anyway the only window I know for people in the 1st run to get refunds w/o resorting to paypal and cc disputes.......If they just send me the Saturn anyway say I can't get a refund I'll just eat it...probably and mine...but for $4K to use or save for another day ...under current 'dump' of asic devices what the heck worth a shot ...would not mind the 2nd toy but hey..if your gonna dangle a refund in front of me with the next month looming and I already have a Jupiter on the way....i'll bite...(of course all my choices are wrong....so we will see..in the btc world anyway)


The exact same thing happened with me - I requested a refund yesterday, and between the time I requested it, and the time they responded (a few hours), it changed to processing.  However they did promise to manually remove it from the production line and now my status says "Full Refund Pending".  I have given them my bank account info so hopefully it transfers smoothly.

Looks like I may have pulled the ripcord just in time.
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October 17, 2013, 12:26:02 PM
 #16822


If you were a day 1 or day 2 customer, then you made a nice profit by now. Sucks for the rest of the customers who wont make ROI.

Not even close bud... my day 2 Saturn has so far produced about 15% of it's purchase price


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The Avenger
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October 17, 2013, 12:27:03 PM
 #16823

However they did promise to manually remove it from the production line and now my status says "Full Refund Pending".

Avenger you are a nasty piece of work with an overt agenda, and zero knowledge of production. Once you send a customer order file to an automated production line, it's hard to alter queue positioning without causing a headache upstream at the point of assembly and delivery. The idea is this meant to be as efficient and streamlined as possible.

I think I am due an apology soon. And everyone who was told they could not get a refund because it was impossible.

P.S. And the "daily" production update. If KNC wait about 3 more hours, then it is the end of work day in Sweden and they will be updating us on 2 days of production - today and yesterday. That redefines "daily" for me.

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October 17, 2013, 12:29:37 PM
 #16824

Croppo....    two weeksTM,    Grin


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October 17, 2013, 12:44:31 PM
 #16825

However they did promise to manually remove it from the production line and now my status says "Full Refund Pending".

Avenger you are a nasty piece of work with an overt agenda, and zero knowledge of production. Once you send a customer order file to an automated production line, it's hard to alter queue positioning without causing a headache upstream at the point of assembly and delivery. The idea is this meant to be as efficient and streamlined as possible.

I think I am due an apology soon. And everyone who was told they could not get a refund because it was impossible.

P.S. And the "daily" production update. If KNC wait about 4 more hours, then it is the end of work day in Sweden and they will be updating us on 2 days of production - today and yesterday. That redines "daily" for me.

For what? That was the reason. They've just spent several days switching the order flow over to DHL's system. That's evident by the fact people are now receiving shipments via DHL, who seem to be late on sending tracking IDs. KnC have had contractors on site here and at the manufacturing facility the entire time liaising with both UPS and DHL. They listened to what was being said, and worked on creating a solution. Not all refunds can be issued mind, it depends on how far along the queue they have progressed and whether they can be manually be removed from the system at a late stage. A guy rang yesterday and dithered, he was told to give an answer promptly, and he procrastinated, so his order had progressed beyond the point of refund. If you want a refund the opportunity may, or may not be there dependent on where you are positioned along the assembly line.

Do you want a refund Avenger? I mean you are clearly disgruntled. I mean why put yourself through this unless you enjoy tormenting yourself *if* you are an unhappy customer?


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October 17, 2013, 12:48:01 PM
 #16826

Seems to me that the best way is to buy a rig off ebay, mine a few weeks, get your money back via Paypal, rinse and repeat.

Hope no-one's actually going to do that. Some very odd activity on there recently, why would you bid hundreds of pounds more for the same rig when there's one with a BIN way less than you're bidding for example? Do people simply lose their minds when mining BTC is concerned?
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October 17, 2013, 12:51:30 PM
 #16827

However they did promise to manually remove it from the production line and now my status says "Full Refund Pending".

Avenger you are a nasty piece of work with an overt agenda, and zero knowledge of production. Once you send a customer order file to an automated production line, it's hard to alter queue positioning without causing a headache upstream at the point of assembly and delivery. The idea is this meant to be as efficient and streamlined as possible.

I think I am due an apology soon. And everyone who was told they could not get a refund because it was impossible.

P.S. And the "daily" production update. If KNC wait about 4 more hours, then it is the end of work day in Sweden and they will be updating us on 2 days of production - today and yesterday. That redines "daily" for me.

For what? That was the reason. They've just spent several days switching the order flow over to DHL's system. That's evident by the fact people are now receiving shipments via DHL, who seem to be late on sending tracking IDs. KnC have had contractors on site here and at the manufacturing facility the entire time liaising with both UPS and DHL. They listened to what was being said, and worked on creating a solution. Not all refunds can be issued mind, it depends on how far along the queue they have progressed and whether they can be manually be removed from the system at a late stage. A guy rang yesterday and dithered, he was told to give an answer promptly, and he procrastinated, so his order had progressed beyond the point of refund. If you want a refund the opportunity may, or may not be there dependent on where you are positioned along the assembly line.

Do you want a refund Avenger? I mean you are clearly disgruntled. I mean why put yourself through this unless you enjoy tormenting yourself *if* you are an unhappy customer?
I don't want a refund exactly BECAUSE I've been through this "torment". You think after months of reading forums, reading BS posts from people, taking shit from people like you, living through all the stress of missed deadlines, broken promises, I just want to see the money pop back into my account, all that for nothing?

No, I want an update on what the F is going on in Sweden. I want my order - yesterday. And I want an apology from you for all the propaganda you spread and the baseless shit you've said about me. Did you answer my post yesterday that challenged that "1000 units left" comment you made on the 9th? Because that's a real BS figure now. No, you never do. Now go be a good boy and tell KNC to update their LOYAL and extremely tired and stressed customers like they promised, least they break another promise.

"I am not The Avenger"
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October 17, 2013, 12:59:50 PM
 #16828

However they did promise to manually remove it from the production line and now my status says "Full Refund Pending".

Avenger you are a nasty piece of work with an overt agenda, and zero knowledge of production. Once you send a customer order file to an automated production line, it's hard to alter queue positioning without causing a headache upstream at the point of assembly and delivery. The idea is this meant to be as efficient and streamlined as possible.

I think I am due an apology soon. And everyone who was told they could not get a refund because it was impossible.

P.S. And the "daily" production update. If KNC wait about 4 more hours, then it is the end of work day in Sweden and they will be updating us on 2 days of production - today and yesterday. That redines "daily" for me.

For what? That was the reason. They've just spent several days switching the order flow over to DHL's system. That's evident by the fact people are now receiving shipments via DHL, who seem to be late on sending tracking IDs. KnC have had contractors on site here and at the manufacturing facility the entire time liaising with both UPS and DHL. They listened to what was being said, and worked on creating a solution. Not all refunds can be issued mind, it depends on how far along the queue they have progressed and whether they can be manually be removed from the system at a late stage. A guy rang yesterday and dithered, he was told to give an answer promptly, and he procrastinated, so his order had progressed beyond the point of refund. If you want a refund the opportunity may, or may not be there dependent on where you are positioned along the assembly line.

Do you want a refund Avenger? I mean you are clearly disgruntled. I mean why put yourself through this unless you enjoy tormenting yourself *if* you are an unhappy customer?



Just one question, doesn't make sense to me. So ask and maybe there's an answer?

What exactly does "in progress" mean?

I ask because I can't see how a rig can be in process for days, or so many of them?
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October 17, 2013, 01:09:15 PM
 #16829

However they did promise to manually remove it from the production line and now my status says "Full Refund Pending".

Avenger you are a nasty piece of work with an overt agenda, and zero knowledge of production. Once you send a customer order file to an automated production line, it's hard to alter queue positioning without causing a headache upstream at the point of assembly and delivery. The idea is this meant to be as efficient and streamlined as possible.

I think I am due an apology soon. And everyone who was told they could not get a refund because it was impossible.

P.S. And the "daily" production update. If KNC wait about 4 more hours, then it is the end of work day in Sweden and they will be updating us on 2 days of production - today and yesterday. That redines "daily" for me.

For what? That was the reason. They've just spent several days switching the order flow over to DHL's system. That's evident by the fact people are now receiving shipments via DHL, who seem to be late on sending tracking IDs. KnC have had contractors on site here and at the manufacturing facility the entire time liaising with both UPS and DHL. They listened to what was being said, and worked on creating a solution. Not all refunds can be issued mind, it depends on how far along the queue they have progressed and whether they can be manually be removed from the system at a late stage. A guy rang yesterday and dithered, he was told to give an answer promptly, and he procrastinated, so his order had progressed beyond the point of refund. If you want a refund the opportunity may, or may not be there dependent on where you are positioned along the assembly line.

Do you want a refund Avenger? I mean you are clearly disgruntled. I mean why put yourself through this unless you enjoy tormenting yourself *if* you are an unhappy customer?
I don't want a refund exactly BECAUSE I've been through this "torment". You think after months of reading forums, reading BS posts from people, taking shit from people like you, living through all the stress of missed deadlines, broken promises, I just want to see the money pop back into my account, all that for nothing?

No, I want an update on what the F is going on in Sweden. I want my order - yesterday. And I want an apology from you for all the propaganda you spread and the baseless shit you've said about me. Did you answer my post yesterday that challenged that "1000 units left" comment you made on the 9th? Because that's a real BS figure now. No, you never do. Now go be a good boy and tell KNC to update their LOYAL and extremely tired and stressed customers like they promised, least they break another promise.

What propaganda? You're owed no apology. Haven't you got a contact on the ground at the factory? That's precisely what you've been claiming. Also I those figures I stated the otherday were precisely what I had been told. I have not lied. Period.

I haven't spread any bullshit at anypoint, so good luck with that. Wink

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October 17, 2013, 01:11:41 PM
 #16830

Bitcoinorama, any word on the next firmware? We heard customer support saying it was 'coming' a day or so ago?

Thanks as always.
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October 17, 2013, 01:15:42 PM
 #16831

What propaganda? You're owed no apology. Haven't you got a contact on the ground at the factory? That's precisely what you've been claiming. Also I those figures I stated the otherday were precisely what I had been told. I have not lied. Period.

I haven't spread any bullshit at anypoint, so good luck with that. Wink

That's great, you just proved how stupid you are.

News just in from sources in Sweden.

Production factory closes at 10pm every night and is closed over the weekend.

No wonder they are still pissing around turning out 70/day.

The guys at the end of the queue ain't gonna see diddly squat for weeks.

I in no way said I had "contact on the ground at the factory".

NOW, are you going to apologise for misrepresenting what I said and calling me a liar?

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Bitcoinorama
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October 17, 2013, 01:16:09 PM
 #16832

Bitcoinorama, any word on the next firmware? We heard customer support saying it was 'coming' a day or so ago?

Thanks as always.

It is i'm playing with 0.955 currently, and it's not ready, but 0.96b is on another dev unit and they are happier with that. I don't want to promise any times now, because they get picked apart to pursue me relentlessly with. At the end of the day the only person who has the say so as to when they are happy to release that are the software engineers working on it.

0.955 was 0.96 until it showed an undesirable increase in temp on some boards i'm currently testing.

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Bitcoinorama
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October 17, 2013, 01:17:02 PM
 #16833

What propaganda? You're owed no apology. Haven't you got a contact on the ground at the factory? That's precisely what you've been claiming. Also I those figures I stated the otherday were precisely what I had been told. I have not lied. Period.

I haven't spread any bullshit at anypoint, so good luck with that. Wink

That's great, you just proved how stupid you are.

News just in from sources in Sweden.

Production factory closes at 10pm every night and is closed over the weekend.

No wonder they are still pissing around turning out 70/day.

The guys at the end of the queue ain't gonna see diddly squat for weeks.

I in no way said I had "contact on the ground at the factory".

NOW, are you going to apologise for misrepresenting what I said and calling me a liar?

You are a liar, you have no damn sources, you haven't a bloody clue where in Sweden the facility is.

Fact - Factory is open weekends - the damn Asics were delivered on a Sunday by Johan on a commercial flight, and DHL with a hand courier. 24 hours later the first prototype at full speed was filmed working.

Fact - the factory does not close at 10pm or we wouldn't have spent several days in there 24 hours around the clock.

Fact - you talk out of your arse, and when called upon started your own self-moderated thread bashing KnC for all their hard work and delete comments you don't agree with.

Fun with you has to stop now. Ciao.

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October 17, 2013, 01:18:42 PM
 #16834

What propaganda? You're owed no apology. Haven't you got a contact on the ground at the factory? That's precisely what you've been claiming. Also I those figures I stated the otherday were precisely what I had been told. I have not lied. Period.

I haven't spread any bullshit at anypoint, so good luck with that. Wink

That's great, you just proved how stupid you are.

News just in from sources in Sweden.

Production factory closes at 10pm every night and is closed over the weekend.

No wonder they are still pissing around turning out 70/day.

The guys at the end of the queue ain't gonna see diddly squat for weeks.

I in no way said I had "contact on the ground at the factory".

NOW, are you going to apologise for misrepresenting what I said and calling me a liar?

You are a liar, you have no damn sources, you haven't a bloody clue where in Sweden to look. Fun with you has to stop now. Ciao.

Wow, you call me a liar again once I prove that you were misrepresenting what I said. You are an embarrassment. Sad little boy.

"I am not The Avenger"
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timmmers
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October 17, 2013, 01:21:57 PM
 #16835

SO. "In progress" is a hard thing to explain I guess.
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October 17, 2013, 01:22:08 PM
 #16836

DHL tracking numbers here this morning, yay.  Even better most of the trip has taken place already, should have them by tomorrow.

Tired of substandard power distribution in your ASIC setup???   Chris' Custom Cablez will get you sorted out right!  No job too hard so PM me for a quote
Check my products or ask a question here: https://bitcointalk.org/index.php?topic=74397.0
Bitcoinorama
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October 17, 2013, 01:23:55 PM
 #16837

SO. "In progress" is a hard thing to explain I guess.

Yes in progress is when the manufacturing facility opens the batch file in which your order segment is situated. You are bunched with surrounding orders that enter assembly at that point.

Make my day! Say thanks if you found me helpful Smiley BTC Address --->
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October 17, 2013, 01:35:26 PM
 #16838

Bitcoinorama, any word on the next firmware? We heard customer support saying it was 'coming' a day or so ago?

Thanks as always.

It is i'm playing with 0.955 currently, and it's not ready, but 0.96b is on another dev unit and they are happier with that. I don't want to promise any times now, because they get picked apart to pursue me relentlessly with. At the end of the day the only person who has the say so as to when they are happy to release that are the software engineers working on it.

0.955 was 0.96 until it showed an undesirable increase in temp on some boards i'm currently testing.

Thanks good to hear progress being made, let them tinker away  Grin
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October 17, 2013, 01:38:22 PM
 #16839


If you were a day 1 or day 2 customer, then you made a nice profit by now. Sucks for the rest of the customers who wont make ROI.

Keep dreaming. I've received my units on October 3rd, which was the day in which the very first Jupiters were delivered, and I mined back 24% of the cost of the units in BTC (remember that at the beginning of June when orders were paid BTC was at $100). In FIAT, I made slightly less than 35% including not only the miner but related expenses (PSU, UPS, etc.). If we do not include those "external" expenses, up to now I made back 38% of the pure cost of the unit in FIAT - that may sound good to some, but on the contrary is quite worrying considering that my units mined aprox. 1.8BTC per day and now they mine just a bit over 0.9BTC per day. If that trend continues for 3-4 difficulty jumps negative ROI is guaranteed, especially for those living in regions were electricity costs are higher than $0.1kw/h

Those who thought that mining was going to be wildly profitable were just ignorant fools. Mining has NEVER BEEN wildly profitable, just *marginally* profitable at best, and in fact historically BUYING BTC has always been a superior investment compared to MINING BTC. Of course there are a very few and notable exceptions, like Avalon Batch #1 units - but those are just that, very few and notable exceptions.

That said: all the above is not KnC's fault. They did a good product in a record time, its just that nobody can accurately predict difficulty with a 3 months advance.

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October 17, 2013, 01:41:28 PM
 #16840

Mining has NEVER BEEN wildly profitable, just *marginally* profitable at best,

Oh, but I beg to differ. Even with electricity prices that are among the highest in the world, it has been wildly profitable for me. But that was back when hardware was priced to sell to gamers regardless of its mining potential.
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