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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3007798 times)
de_ixie
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October 16, 2013, 10:21:08 AM
 #16461


Wonderful - glad they speed up. But no word about their hosting customers. My unit was produced yesterday morning. I got no login, no hashing, no payout on my BC Wallet, no reply on my status request I sent to their support yesterday morning. Shipped people receive their units today - I am in the dark with my 12k$ hosted unit - amazing

For the hosting guys - just to give you an update -  I have bad news. I got order number 23xx and I talked to one very tired sounding KnC guy on the phone just 10 minutes back.

Summary:

- We are aware you are a hosted customer who paid more and we treat you order with priority

(aha, why are people behind me in pay date already received their units?)

- Your order will go online in the next few days

(ohh ok, so I paid early, I paid more and now I go online many days after shipping people. I dont know if, I dont know when, thank you!?)

- I am (as support) dont know the situation in the hosting center

(WTF - are you serious?!)

I respect what they have done so far for BC and everything. But breaking order chain and screwing their own "premium" hosting customers SO BAD - Impossible. All hosting customers - grab phone - call there - do pressure! They have to understand that we are all dissapointed, Ohterwhise the massage will not reach them.




One man less on the phone is one more man assembling or setting up a miner in the warehouse...just saying.

I understand your argument - but you also have to understand mine. I guess you are not a hosted customer and didnt pay 12k$ for a Jupiter. Am I right? This post is therefore non of your business and you might ignore it Wink

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kano
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October 16, 2013, 10:23:47 AM
 #16462

So ... 40% diff increase in a few hours Cheesy

Oh yeah and when I say a few I mean about 3 ... not double that Tongue

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October 16, 2013, 10:27:34 AM
 #16463

So ... 40% diff increase in a few hours Cheesy

Oh yeah and when I say a few I mean about 3 ... not double that Tongue

Kano - the ever so gentle bringer of good news.  Grin

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October 16, 2013, 10:29:40 AM
 #16464


Wonderful - glad they speed up. But no word about their hosting customers. My unit was produced yesterday morning. I got no login, no hashing, no payout on my BC Wallet, no reply on my status request I sent to their support yesterday morning. Shipped people receive their units today - I am in the dark with my 12k$ hosted unit - amazing

For the hosting guys - just to give you an update -  I have bad news. I got order number 23xx and I talked to one very tired sounding KnC guy on the phone just 10 minutes back.

Summary:

- We are aware you are a hosted customer who paid more and we treat you order with priority

(aha, why are people behind me in pay date already received their units?)

- Your order will go online in the next few days

(ohh ok, so I paid early, I paid more and now I go online many days after shipping people. I dont know if, I dont know when, thank you!?)

- I am (as support) dont know the situation in the hosting center

(WTF - are you serious?!)

I respect what they have done so far for BC and everything. But breaking order chain and screwing their own "premium" hosting customers SO BAD - Impossible. All hosting customers - grab phone - call there - do pressure! They have to understand that we are all dissapointed, Ohterwhise the massage will not reach them.




One man less on the phone is one more man assembling or setting up a miner in the warehouse...just saying.

I understand your argument - but you also have to understand mine. I guess you are not a hosted customer and didnt pay 12k$ for a Jupiter. Am I right? This post is therefore non of your business and you might ignore it Wink
Actually, you did not pay 12k for a jupiter. you are from Germany and figured it would be better to pay a little more (since $/kwh is 0,31 in Germany) and have your miner stationed somewhere else where it generates no noise and you don't have the hassle to look after it.

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timmmers
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October 16, 2013, 10:47:26 AM
 #16465

Can people please stop comparing BFL to every other company. Being better than the worst is not a measure worth using.

It's like someone running you over in a car and then telling you that you're lucky, you could have been shot.


BFL was perceived as the market leader even in light of Avalon coming online.  Its called a "control group"  


I could have done the same thing by quoting Avalon for their 3 month delay on batch 3 units and/or the whole batch chip distribution debacle.  But why would I do that...I'd rather focus on the big company that put in a ton of money into advertising and banners EVERYWHERE...and fucked everyone royally (I had my mercury money towards a bfl single for a couple months before hand, mind you)

Would you suggest a better "control group"?

bitfury is a chip mfg with their own subsidiary turnkey distribution channels bfstrikesback/megabigpower

Asicminer?   Please. Those guys charged 10X the market value of their devices hand and fist - the only folks I saw buying up those units were the ones who were wary of BFL, missed out on Avalon Batch one, and had prior infrastructure in the form of GPU farms that they wanted to upgrade for power efficiency reasons.  

so please friend....name a better control group for us to all compare KNC would you?

Sony. LG. Samsung.
Any provider of computer hardware.
The assumption that producing an ASIC miner is somehow bound to be a fuckup which excuses poor performance towards customers has to stop.
It's just a company producing a product and selling it...why should there even be a need to compare them to some sort of standard which dosen't exist when all we need to do is hold them to their promises and claims.
You don't hire a decorator and then look at the mess he made and say "Wow, could have been worse..thaat really crap guy would have made a bigger mess". You hold him responsible to hit a standard agreed with you. That's all that matters. Not how shite other decorators (or other ASIC makes) are.

Personally I can't see why KnC didn't release that news a couple of days ago. "Looks like we're going to miss our deadline and we're gutted, we hit a few unforseen snags that cost us a few days as we have told you in previous news (if they had done this), but we're in full production now, working weekend and have xxx units to get through at 350 a day currently. All orders should be caught up in 3 days. Sincere aplogies and thanks for your patience, love Sweaty Sam. xx

I''d have appreciated that. Easy to do but they didn't bother.
sickpig
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October 16, 2013, 10:49:18 AM
 #16466

So ... 40% diff increase in a few hours Cheesy

Oh yeah and when I say a few I mean about 3 ... not double that Tongue

did kncminer finally send you a piece of hw to develop a cgminer driver?


Bitcoin is a participatory system which ought to respect the right of self determinism of all of its users - Gregory Maxwell.
semaster
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October 16, 2013, 10:49:43 AM
 #16467

got mail from auto-notify@ups.com with attached .doc and .exe files
My antivirus say that is trojan.
What does it mean?

robix
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October 16, 2013, 10:50:58 AM
 #16468

got mail from auto-notify@ups.com with attached .doc and .exe files
My antivirus say that is trojan.
What does it mean?
It means it is trojan.
timmmers
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October 16, 2013, 10:52:01 AM
 #16469


[soapbox]

This is why it is essential that miners start promoting bitcoin for general exchange in any way you possibly can. TX fees are the future of mining profitability, and for that future to come to fruition, BTC has to be as useable as the dollar. It has massive advantages OVER the dollar if it can gain mainstream acceptance.
I saw a post recently where one block had over 200 BTC in TX fees. That should be EVERY block, and it would be if BTC were a mainstream currency. Then you wouldn't be worrying about short term ROI, as every block would be significantly more powerful than simply it's block reward.
Volume of purchase is the game that needs to be opened up. Right now, even though it has garnered a significant amount of notice, BTC remains a niche money rather than a generally useful currency. If you want your miners to make you money, then you gotta expand your horizons. We need to see all sorts of thing priced in BTC, with the various national fiats as the ALTERNATIVE price, rather than the other way 'round.
[/soapbox]

Interesting stuff. Any good reading on this that you know of please? I'd like a better understanding Smiley
semaster
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October 16, 2013, 10:53:09 AM
 #16470

got mail from auto-notify@ups.com with attached .doc and .exe files
My antivirus say that is trojan.
What does it mean?
It means it is trojan.

yeh  , but how  Huh Huh Huh Huh Huh
I never show up my email anywhere. Is that correct auto-notify@ups.com ups address?

robix
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October 16, 2013, 10:56:28 AM
 #16471

got mail from auto-notify@ups.com with attached .doc and .exe files
My antivirus say that is trojan.
What does it mean?
It means it is trojan.

yeh  , but how  Huh Huh Huh Huh Huh
I never show up my email anywhere. Is that correct auto-notify@ups.com ups address?
I don't know if it is a legit UPS e-mail address. But if, it could be displaced.
FoxMURDER
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October 16, 2013, 10:56:33 AM
 #16472

i apologize in advance, if this is repeated topic - but, just the sheer speed of posting here makes it impossible for me to go through the last 200 pages I havent read. so please, use just small stones. Cheesy

this is a part of my support request to KnC. Is there anyone else in the same/similar situation? or possibly with a solution

it's regarding my 4VRM jupiter.
Quote
There are three things I've figured out and those might or might not be linked to each other.
1) I rarely see the cgminer to run longer than 4 or 5 blocks. It restarts and is off for a few seconds. The down time lasts 10+ seconds, which means a loss of hashrate during the down time as well as during the "ramp up period" after restart.

2) One of VRMs on module 6 is offline according to bertmod. Or, to be more exact, the mod says, it's online and ok, but the current is just 0.125A. This loss of power is not compensated on other VRMs - those give out the same current as VRMs on the rest of borads. If I connect just this board to the controller, it produces just about 80GH ... although the bertmod says only 2 cores are disabled on the whole board.

3) High HW error rates. I am experiencing about 10-13% HW error rates. But the interesting thing is - the more boards I have connected to the controller, the higher HW error rate is. When I run just one board I usually get about 2-3%. This seems like an issue with the FPGA, but I have no way to tell for sure.


as I know zip I'll ask the obvious question did you do a hard reset?.....that is the extent or my knowledge and/or maybe power supply issue?

(ok that's it I know zip others jump on here)

Searing

yeah, tried, no change at all :-/ but thanks for the hint.
The Avenger
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October 16, 2013, 10:57:31 AM
 #16473

How come crumb's ignore button is sooooo dark yellow while avenger's is just fine!

Well, it should have got a little "yellower" yesterday...  Roll Eyes
I tried to hit the avengers ignore button yesterday, but it wasn't there. The guy is such a dick.

Might I suggest a little more tact? You do go after people like a terrier with "big dog" syndrome.




I'll tell you what's happening - I'm mainly taking shit from people and not even a word of thanks.

There's actually approx a 1,000 units left.

Quote from: kne news 50
We are currently 3-5 days behind in the factory
+
Yesterday the factory produced and shipped 350 boxes and we expect the same number to be shipped per day over the next coming days.

NONE of that shit adds up.

So KNC are producing 350/day and there were ~1000 left to produce on 9th October.

That means everyone's order has already been shipped, right?! Because they work over the weekend (because Bitcoinorama says they do and told me I was wrong when I said they didn't. And he also said I don't have any contacts in Sweden, even though he doesn't know who I am or what country I live in!). So they should have finished production on Sunday. Right?? Right?? Huh

So how can they be "3-5 days behind in the factory"??

Someone was multiple lying/fud spreading. Or someone else is lying about how many units they can produce per day.

Please get off my back. I'm not the one feeding everyone false information. Look at the BS these guys spouts and everyone is willing to swallow it whole. I'm helping people stand back and look at the misinformation they are being presented. Look at those numbers, do they add up? If not, who has been lying to you? Not me.

Peace out

"I am not The Avenger"
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madsusies
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October 16, 2013, 11:03:53 AM
 #16474

got mail from auto-notify@ups.com with attached .doc and .exe files
My antivirus say that is trojan.
What does it mean?
It means it is trojan.

yeh  , but how  Huh Huh Huh Huh Huh
I never show up my email anywhere. Is that correct auto-notify@ups.com ups address?
I don't know if it is a legit UPS e-mail address. But if, it could be displaced.
And where is the point?  Knc should send you the number not ups
KS
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October 16, 2013, 11:05:11 AM
 #16475

They had fans for about 1400 Jupiters (4 fans per miner).

That translates to minimum 1400 boxes, but it could be much more as Saturns require less fans.

Also, there could be more boxes of fans arriving daily, etc...

edit: remembered wrong, much more:

Impressive. Are those only fans? ANyone want to venture a guess how many fans per box, how many boxes and how many fans per miner, and calculate how many miners this could be used for? 

No, they are Arctic CPU coolers. Probably 18 per big box (based on the second photo)...

So: 18 coolers per box * 21 boxes per load * 21 loads that I can see in the pic = at least 7938 coolers  Shocked

Looks like 27 boxes per load, 24 loads.

18*27*24= 13122 fans -> max 13122/4= 3280 jupiters and 1 saturn. (3280.5 Smiley )

Potentially 1640TH/s. (@500GH/s per Jupiter)

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robix
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October 16, 2013, 11:10:29 AM
 #16476

Status shipped since approx. 20 hours and no further action.  Huh
l3sny
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October 16, 2013, 11:11:12 AM
 #16477

 Is there any thread on class action against KnC? I think the things went so wrong that damages and losses will be significant. I think  it's high time to hire some Swedish law firm to send KnC a letter. Are there any Swedish people here ?
 


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naRky
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October 16, 2013, 11:14:46 AM
 #16478

All
As you are aware we have missed our own set deadline to ship the entire backlog of orders by October 15th
After yesterday’s factory output we can now say we are currently 3-5 days behind in the factory and the hosting setup at current speed which we are trying to increase in all ways possible.
We appreciate that while this is not good news for anyone who has not received a box we are only a few days away from completing our promise.
We will continue to post a news update on our site every day stating how many boxes have been shipped and how far behind the end of the queue we are.
Yesterday the factory produced and shipped 350 boxes and we expect the same number to be shipped per day over the next coming days.
Thanks
KnCMiner Team

https://www.kncminer.com/news/news-50

Mota
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October 16, 2013, 11:14:50 AM
 #16479

got mail from auto-notify@ups.com with attached .doc and .exe files
My antivirus say that is trojan.
What does it mean?
It means it is trojan.

yeh  , but how  Huh Huh Huh Huh Huh
I never show up my email anywhere. Is that correct auto-notify@ups.com ups address?
I don't know if it is a legit UPS e-mail address. But if, it could be displaced.
And where is the point?  Knc should send you the number not ups
KnC does business under Incoterms 2010 EXW. As such they are not responsible for delivery at all. Any service going further than placing the units in front of the premises are not their responsibility.

Who wants to be a billionaire? Me!
You could help Wink 1Dvja1RFCqxdnYRgjTntwGvdCeUisU4xp
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October 16, 2013, 11:16:47 AM
 #16480

Damn my intake fans are loud. any ideas how to quiten them down?

Who wants to be a billionaire? Me!
You could help Wink 1Dvja1RFCqxdnYRgjTntwGvdCeUisU4xp
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