ok news my #304x order Jupiter will arrive on Friday 10/18/13 instead of Monday as I thought
I just got the DHL tracking number and it says Brussels...I called 1-800-225-5345 and they said it will arrive tomorrow(shocked I was)
Friday 10/17/2013...it showed "shipped' on Tues....shipped on Thursday am .be here Friday. So call this number ASAP when you get a
tracking number to be safe....or you may not be around ...I'm in the middle of the Midwest for crying out loud....someplace like N.Y. city
may get the dang thing in a day.
I also got a FULL REFUND on my "processing' order of #526x just now ...customer service went way beyond the call of duty
and physically 'pulled' my unit out of production I mean they chased someone down to do it.
....they could have taken the easy route and just said it was too late to change
but really went the extra mile ..I was very very impressed ..so that order is CANCELLED with full refund!
So they are really chugging thru stuff so if you plan to pull a unit ...be quick.....they probably will get everything out in 2 or 3 days
from what I can tell.......they should post a youtube video probably looks like the plane crash from 'Lost" in their shipping dept.
anyway.....again it would have been easier to take the route of just telling me I was too late instead they stepped up and pulled
my after Oct 15th unit even thou they could have probably convinced me it was impossible to do so at that time as it was in processing
was actually what I expected...( I was just kinda going thru the motions)
they did so without fan fare and went the extra mile ..took them a day to chase it down with other units as well I'd imagine
.what do they say ...see how people act when no one else is looking...well again
I was very impressed ....they really had to beat the clock on my part....
so you want one of your units pulled they will do so ASAP but again it looks to me like stuff is gonna get done with this batch soon
so you really have to contact customer service
customerservice@kncminer.com quickly.....once it is built the customer service folks
still may be able to go to bat for you but it is much harder...maybe impossible imho they have clout to pull maybe beyond that not sure
if it is built already..but i'd check ..they do have Nov stuff to ship they may not care and just hold it for the next merry go round next month
I will be ordering from KNC again ...but that Saturn with current situation after Oct 15th ...was just a bit too much for me at this time
..bumping against the new price of next month nov orders diff increases...seemed prudent to jump at this offer
and go with this tempting option to get a refund ..on the after Oct 15th units as per their promise of Oct 15th not being kept. (My other
order a Jupiter DID ship late Oct 15th)
Seems prudent to me at this time ..but again without customer service stepping up and going the extra mile it would not have been
impossible...they may not be perfect at KNC but they at least seem to make a valid attempt....intent and how you treat
your customers holds a lot of value to me after BFL.....screwing up is normal ...quickly trying to improve/change
especially under their timeline at this time and pressure at KNC is encouraging .if nothing else the customer service
people seem to be following the mantra of "We want repeat customers!) ..again I'm very impressed!
hopefully others of you with issues on your miners and/or want refunds on some units will have the same results but act quick I really
do think they are gonna get done with this batch real soon.....(a guess)
my 2c worth
Searing
