[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[aesma]

OK that's complicated. Some times I have sent 6 SEPA in the same day !

My bank called me about it, thinking my bank account had been compromised, but aside from that, it went well.

[Samarkand]

... Yes, there are many complaints here and we listen to all of them and are working to improve things. Keep in mind, though, that clients generally only come here to report the bad experiences and not the good ones and the majority of our clients do not have these issues.  

A few weeks ago I asked in this thread about the possibility of adding a USDT/EUR trading pair
(as of now Kraken only offers USDT/USD). Have you thought about adding a USDT/EUR trading pair?

I´m sure people would trade it and it shouldn´t be too much work for your developers as you have
already integrated Tether anyway.

Thank you for considering this feature request!

[david2051]

OK that's complicated. Some times I have sent 6 SEPA in the same day !

My bank called me about it, thinking my bank account had been compromised, but aside from that, it went well.

I hope some day we have that option for USD, but I don't know why I can't deposit anymore, I'm trying to buy since BTC was on $4700 and now I missed that window, but I don't want to miss the next one.

David

[david2051]

I had a ticket number, I already saw other users are having the same problem as myself with Error: Insufficient Documentation trying to make a deposit.

Ticket number 743432

Tier 3 Verified user.

Thanks in advance for your support.

David

[Kraken-Septimus]

Kraken definitely needs to improve their support.

Hi CostalRibeiro. Please let us know if there is something specific we can help you with. If it's not something you would like to discuss here please open a new ticket.

Hi, Dargo, there is a problem with funding on Kraken.com? I did two deposits on USD in the past, but this time apparently I can't.
I go to Funding, Deposit, USD I can set the amount I want, but this time it does't show the information that usually shows below the amount, so when I press CONFIRM DEPOSIT, a message pops telling me there is not enough information for the deposit. I must add again my account?

Thanks in advance for your soon response.

David

Hi david2051. If you haven't already, I'd suggest that you escalate your ticket using: https://goo.gl/forms/2VolutBY6HBGJRRA3. Thanks.

... Yes, there are many complaints here and we listen to all of them and are working to improve things. Keep in mind, though, that clients generally only come here to report the bad experiences and not the good ones and the majority of our clients do not have these issues.  

A few weeks ago I asked in this thread about the possibility of adding a USDT/EUR trading pair
(as of now Kraken only offers USDT/USD). Have you thought about adding a USDT/EUR trading pair?

I´m sure people would trade it and it shouldn´t be too much work for your developers as you have
already integrated Tether anyway.

Thank you for considering this feature request!

Hi Samarkand. Thanks for the suggestions! We're always open to new ideas. I have passed on your suggestion and we'll make a public announcement if there are any further developments with this or any other currency pairs.

[sp_skeptic]

Another "withdrawal in limbo" problem here. We're a nonprofit that received a gift of cryptocurrency and registered on Kraken in order to liquidate it. We eventually got Tier 4 status.

We made, fortunately, only a small test sale and attempted to withdraw the proceeds to our bank. That was 28 days ago. The withdrawal is still listed as "pending" on Kraken. We submitted a ticket #647966 and heard that the problem was with SynapsePay and have attempted to contact them but haven't heard boo from them or, again, from Kraken on repeated attempts.

If Kraken is sending our money out into limbo and deciding after that it's not their problem, there is something seriously wrong here! If we could at least get the money into our Kraken account again we could buy Bitcoin and get it out that way.

Hi, this ticket has been escalated up a level.  We want to make sure this problem is solved.  Thank you for bringing it to our attention, and don't hesitate to contact us again if the problem continues to occur.

It is now 43 days since we submitted our withdrawal, 14 days since our ticket was "escalated", and the withdrawal is still pending. We have heard nothing from Kraken, SynapsePay, or anyone else.

Now 44 days in limbo, 15 days since the promise to escalate. Still not a peep from Kraken.

[juiceayres]

Does kraken support segwit addresses ?

I mean, can I withdraw bitcoin using addresses starting with 3 ?

[thenarog]

@Kraken-Septimus

I 'm still wainting for my account to be closed and to get back my coins back. Change my email account otherwise.
8 months of waiting.
ticket number 698451

[poordeveloper]

Does kraken support segwit addresses ?

I mean, can I withdraw bitcoin using addresses starting with 3 ?

As far as I know they support SegWit addresses.

[BitcoinsForever]

@Kraken-Septimus

I 'm still wainting for my account to be closed and to get back my coins back. Change my email account otherwise.
8 months of waiting.
ticket number 698451

You should complain to whoever has control over letting them operate. If they are acting as irresponsible custodians of your money, you should complain to authorities. I having a nightmare situation with Kraken myself. Would have never guessed, but if they don't get it resolved with me, I will consider taking up my complaints with federal authorities, my congressmen and senators, the congressmen and senators where Kraken is located, state regulators, and state politicians where I'm located and where Kraken operates. Kraken, as a custodian of other people's money, has a very high duty of care to act responsibly. Based on my first hand experience and what I'm reading on these boards, they simply have not and are not.  

[thenarog]

@Kraken-Septimus

I 'm still wainting for my account to be closed and to get back my coins back. Change my email account otherwise.
8 months of waiting.
ticket number 698451

You should complain to whoever has control over letting them operate. If they are acting as irresponsible custodians of your money, you should complain to authorities. I having a nightmare situation with Kraken myself. Would have never guessed, but if they don't get it resolved with me, I will consider taking up my complaints with federal authorities, my congressmen and senators, the congressmen and senators where Kraken is located, state regulators, and state politicians where I'm located and where Kraken operates. Kraken, as a custodian of other people's money, has a very high duty of care to act responsibly. Based on my first hand experience and what I'm reading on these boards, they simply have not and are not.  

Its seems to me , that's essential to let know to all, that kraken is a bad website. They want to scam you it's obvious now.
I will make a complain on authority, i will never let down this story.

Now, i know it's going to happen. More and more people complains about kraken. Soon, they will piss off wrong people. And they will be attack and it will be the end of kraken.

Get your money back soon as possible and close your account. Don't lose time to do it.
@kraken-septimus , it's time to talk and to act.

 

[mayax]

Kranken, get a financial license !   

you are out of law and the sheep will be scammed in the end.

[condoras]

I have an issue some weeks before and i didn't get any (satisfying/accurate) solution and i didn't pursue more. Probably that was a mistake.
Because now i have this one : https://imgur.com/a/ZRD5z
Can you tell me what IS this? Selling to a higher price, give's less?!

Don't tell me that i need to send an e-mail to your suppost, i know that and i will.
Don't tell me that is a bug or something that I have to do.
Don't tell me that this is something that I need to search/seek through my trading history, like you did with my previous issue. Now it's obvious that i don't miss something.

Soon you will have my new ticket/mail with this new issue. You have all my previous e-mails and my conversations history with your support so i hope i get all the solutions now.
Both new and old problems...

[Barraka]

Hi,

Today I tried to pass multiple orders regarding ETH. At first, I tried to cancel a partial order, I had to click the "cancel" button and validate with my 2fa like 20 times before it actually went through. Without showing any error messages the first times.
Then, I tried to place a sell order, still on ETH. Got the "Your order may have failed. Please refresh the page and check your orders. Contact support if necessary." message each time. So I tried a sell limit, I tried to sell at market, I tried changing browser, I tired logging out and back in again... Each time the order never went through, and I have no idea why. In the meantime, when I first tried to place my sell order ETH was at 280€, and by the time I was done and gave up with all the failed attempts, ETH had dropped to 270€.

Talk about a broken exchange.

So what am I supposed to do next time I want to pass a sell order, just pray that by chance my order will go through?

[thenarog]

Kranken, get a financial license !   

you are out of law and the sheep will be scammed in the end.

They begin to scam people.

[pigi66]

 
Hi I need your help!


When sending btc from a wallet on my Kraken account I entered a bitcon cash address always kraken .. the address i provided is them and starts for 1 as for the bitcoin addresses .... do not ask me how i did but it is success!

Now the wallet transaction is confirmed I checked on blockchian and it's no expense, but there's no btc track on kraken's account.
 ....
 Is it possible that Exchange Kraken credits them to my BTC balance on the site, or does it return to one of the addresses from which they left in order to retrieve them?
I wrote to Kraken's support but did not prove to be very helpful.

who can help me?

Pigi66 from Italy

[StormTrader]

Good day,

Thank your for escalating my ticket but my payment has still not been finalized. I received the below response on 10 October, but never heard anything further:
   
Elisha T. (Kraken Support)
Oct 10, 11:33 PDT

Thank you for contacting Kraken regarding this matter. This ticket has been escalated, and is set to Urgent, our highest priority. It is being reviewed by our Fidor group to determine how to move your withdrawal forward.

Respectfully,

Elisha T.
Kraken Client Engagement

I would please like an explanation why my withdrawal is being delayed this long?

Regards,

MJ

Good day,

I have made a withdrawal of 14k euros on 28 Septemeber to my personal bank account and the status say sending now for past 10 days.

I have still have not received my money into my account and I can also not cancel the withdrawal.

My ticket number is 732162

Could you please let me know what seems to be the hold up.

Thank you in advance.

Thank you for letting us know - this ticket has been escalated.

[Dargo]

@Kraken-Septimus

I 'm still wainting for my account to be closed and to get back my coins back. Change my email account otherwise.
8 months of waiting.
ticket number 698451

You should complain to whoever has control over letting them operate. If they are acting as irresponsible custodians of your money, you should complain to authorities. I having a nightmare situation with Kraken myself. Would have never guessed, but if they don't get it resolved with me, I will consider taking up my complaints with federal authorities, my congressmen and senators, the congressmen and senators where Kraken is located, state regulators, and state politicians where I'm located and where Kraken operates. Kraken, as a custodian of other people's money, has a very high duty of care to act responsibly. Based on my first hand experience and what I'm reading on these boards, they simply have not and are not.  

Its seems to me , that's essential to let know to all, that kraken is a bad website. They want to scam you it's obvious now.
I will make a complain on authority, i will never let down this story.

Now, i know it's going to happen. More and more people complains about kraken. Soon, they will piss off wrong people. And they will be attack and it will be the end of kraken.

Get your money back soon as possible and close your account. Don't lose time to do it.
@kraken-septimus , it's time to talk and to act.

@thenarog - You have been requesting that we change the email address on the account, which you say you no longer have access to, so you can create a withdrawal address and withdraw the funds (for security our system requires email confirmation of new withdrawal address). In such a case we require evidence that you are the true owner of the account. This is necessary to help prevent theft of account funds. We have asked you many times to provide and ID confirmation photo so we have evidence that you are the true account owner. I know you claim to have submitted this, but we haven't received it. We have only received from you photos showing that you are able to log into the account, but this doesn't show that you are the true owner of the account. It only shows that you have the login credentials of the account.

Asking for confirmation that you are the true owner of the account is certainly not being an irresponsible custodian of the money in the account. All we need to resolve this situation is for you to provide the requested confirmation of your identity. Please provide this confirmation and we can move forward. Without it there can be no progress. Although it's unnecessary, you are welcome to contact any authorities you think are appropriate in this case. We would be happy to explain the situation to anyone, but the end result would be the same since we would still need confirmation of your identity.

[poordeveloper]

Have you considered adding live chat support?

[KrakenTrader]

Have you considered adding live chat support?

I'd support this idea - however this is most likely not on Kraken's priority list.