[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[roro93]

As i deposited via a german bank, they need more KYC and proof.
Had to make a selfie holding passport and paper letter confirmation.

Now waiting for Payment departement to credit my balance.

[roro93]

For the follow-up, this is last update i received:

"Your ID confirmation photo has now been successfully verified. I'll be updating our Payments Team with your account status so that they can assist you with your on hold deposit."

But, I imagine I wont get my money in my balance today.
It's really frustrating dealing with them..

EDIT: Balance credit 10 mins after my post.

[Ateiro]

Ticket #787291

Elevated twice in two days. I do not receive the verification email to withdraw crypto.(bitcoin)

I receive however your notifications emails, i receive the auto-responder from support, but no verification email. Its damn frustrating. Please help me.

Thank you.

[TSE]

Is this now the official support thread or what? Good to see that kraken support is active here but plz dont post every single mail or question here, Its driving me mad and u will go nowhere with ur pennies anyway

[Ateiro]

Ticket #787291

Elevated twice in two days. I do not receive the verification email to withdraw crypto.(bitcoin)

I receive however your notifications emails, i receive the auto-responder from support, but no verification email. Its damn frustrating. Please help me.

Thank you.

Two days later, nothing is changed.

[Retired]

Is there any plan/date or "roadmap" to bring back advanced order types like stop loss, trailing stop loss etc... would be awesome, because if not - i need to think about to move my deposit to another exchange, working just with limit/market brings to much stresslevel AND the performance is still BAD AS F*CK, doesnt matter if there are more ordertypes or not.

The advanced order functions are only temporarily disabled: https://blog.kraken.com/post/1234/announcement-delisting-pairs-and-temporary-suspension-of-advanced-order-types/

This is pending the upgrade to a new trading engine that will be several orders of magnitudes more efficient.

We don't have any official statement as to when it will come out, but we are working on rolling it out as soon as we can.

Months in the works already. Don't you even have a rough estimate?

[pigi66]

Hi. I made a transfer to € 18 on my Kraken account this is the ACCURDR-OJZAGQ-WMLXDJ code.
The transfer failed because it was not accepted by the recipient.
Can I cancel the transfer and have my money on my Kraken account?
The transfer is still sending.
 I opened a ticket 2 days ago but I did not reply.
 who can help me?
Thanks!!!!!

If you like, you can escalate your ticket here to get a higher priority: https://bitcointalk.org/index.php?topic=290799.msg21354866#msg21354866

I have not received any response yet! I had to open another ticket ....nr 795881


now the payment is made but the bank asks for a transfer receipt for a check !!!!
please help me
pigi66

[Retired]

Hi. I made a transfer to € 18 on my Kraken account this is the ACCURDR-OJZAGQ-WMLXDJ code.
The transfer failed because it was not accepted by the recipient.
Can I cancel the transfer and have my money on my Kraken account?
The transfer is still sending.
 I opened a ticket 2 days ago but I did not reply.
 who can help me?
Thanks!!!!!

If you like, you can escalate your ticket here to get a higher priority: https://bitcointalk.org/index.php?topic=290799.msg21354866#msg21354866

I have not received any response yet! I had to open another ticket ....nr 795881


now the payment is made but the bank asks for a transfer receipt for a check !!!!
please help me
pigi66

Did you try to follow the procedure for ticket escalation?

[markd]

Hi Kraken,

I'm Tier 3 verified in Spain. Can I withdraw Euro to a bank account that's in another EU country?

[pigi66]

Hi. I made a transfer to € 18 on my Kraken account this is the ACCURDR-OJZAGQ-WMLXDJ code.
The transfer failed because it was not accepted by the recipient.
Can I cancel the transfer and have my money on my Kraken account?
The transfer is still sending.
 I opened a ticket 2 days ago but I did not reply.
 who can help me?
Thanks!!!!!

If you like, you can escalate your ticket here to get a higher priority: https://bitcointalk.org/index.php?topic=290799.msg21354866#msg21354866

I have not received any response yet! I had to open another ticket ....nr 795881


now the payment is made but the bank asks for a transfer receipt for a check !!!!
please help me
pigi66

Did you try to follow the procedure for ticket escalation?

Yes ! but i don't recived any answer 

[Totscha]

Hi Kraken,

I'm Tier 3 verified in Spain. Can I withdraw Euro to a bank account that's in another EU country?

If it's your account. That is, it's opened in your name. Then yes!

SEPA EUR transfer works anywhere in the Euro zone.

[kraken-elizabeth]

Ticket #787291

Elevated twice in two days. I do not receive the verification email to withdraw crypto.(bitcoin)

I receive however your notifications emails, i receive the auto-responder from support, but no verification email. Its damn frustrating. Please help me.

Thank you.

Problem could be it was assigned wrong, I've reassigned ticket to increase your chances of getting a response sooner.

Also, have you looked in your Spam folder?

[mazertwo]

"Your order may have failed. Please refresh the page and check your orders. Contact support if necessary." all time. Whats wrong with Kraken???

[Coinadvisory]

Kraken - untradable.

Errors all the way, impossible to set order... Sadly

[Totscha]

Kraken server:

[GratisBitcoin]

Kraken, what's going on?

[Totscha]

Kraken, what's going on?

Same old, same old...

The market moves and their servers freeze under the strain of traffic.

And while their technical team is utterly incompetent to address their scalability/performance issues, Jesse Powell is unwilling to step in and clean house but is content to spend his days finger painting at the Verge Center for the Arts...

[AlexUAE777]

It's just impossible to use it.
90% of time it refuses orders, sometimes refused orders suddenly somehow becomes accepted.
So double-triple-sell/buy should not surprise you when you work with kraken.
Sometimes when you need to sell or buy right now - you just can't and loose moment.

We are migrating from kraken.


UPD. Anyway I hope they could fix it and we can continue use it, because in other senses it has its strong advantages.

[mastahofdesastah]

Kraken, your site is a shame.

100s of orders cancelled since weeks. Your trading enginge is absolutely broken. And this after disabling advanced trandings. Loosed a lot of money with you, i quit with your site  

But since your site is so buggy i cant withdrawal my btc. Only error messages...

Can you fix almost the withrawal function. So at least people can go to another exchange after you screwed them enough. Thanks

- Service is currently disabled. Please try again later
- Permission denied
- This action is not available for tier level 3

[CryptoTeng]

I totally agree with people who are pissed at the current Kraken service. Actually I think it is by far one of the worst trading platforms currently around.
In my company, we recently did some measurements on the percentage of Eservice unavailability, meaning the number of Eservice unavailable replies when trying to place an order, or cancel orders. The results where seriously scaring.
As note: we use a semiautomatic placement system, and analyzed the logs
To share some numbers with you:
yesterday we reached a failure rate of more than 80% when trying to cancel orders. Ie., a list of 75 orders was prepared and sequentially cancelled. In the end only 14 where cancelled, 61 were not cancelled.
These 61 orders were then put i the list again, and sequentially cancelled. Result: 37 cancel failures = 60.6%
After the third iteration there were still 24 orders not cancelled. So in the end, the number of calls to cancel 75 orders will be at least 199 calls. And only if the 4th iteration goes flawless (which I dont expect) . Pretty impressive...well done and applause to the Kraken rip-off team..aka development team.

Next, we took a look at placed orders over the past months. Here we saw that close to 30% of all orders to be placed ended up in Eservice unavailable errors, and needed to be placed again. And today...omg...more than 125 Eservice unavailable failures on 100 orders which need to be placed, meaning that it takes more 225 placement calls to place 100 orders.

Apparently, the team of Kraken solely consist of amateurs trying to present themselves as professionals running a trading platform, including false promises on the service level and even praising themselves as the best platform for BTC exchange (seriously written on their website), in order to get new customers which they can rip-off. I am actually disgusted by this type of people who are capable of maintaining this level of lies while they have serious issues with their trading engine which have been going on for almost half a year, if not longer.