[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[ccminer.net]

any real alternative for EURO exchange?

[Kloug]

any real alternative for EURO exchange?

GDAX if you manage to register, Bitstamp (high fees, not many currencies). I'm switching to Bitfinex and I'll just have to "think USD".

[jahead]

In the interim, there are a couple of measures I have seen some members of the Trading group suggest which may be helpful:

error: may have failed = strong chance order not picked up
error: red blank = strong chance order is going through

What has been working the best is to use kraken.com and place orders via the interface -- if an error message pops up, use a hard refresh, and place the order again.

hahaha AND YOU ARE OFFERING MARGING TRADING... i cant believe it, you must f*cking kidding, THIS SERIOUS?!
ppl are acting with thousands of thousands of fiat/cryptos on your service and you are giving advices like this, WTF?!?
From now on, kraken is a gamblingstore, nothing else...

[kraken-protocol]

(...)
Additionally, it is not a problem of increased traffic. It just gets to an unbearable level when traffic increases. With normal traffic Eservice unavailable errors are encounter in roughly 20-30% of the cases. Currently, the failure rate can even reach more than 90%.
The link just proves again that you're intentionally misleading customers with false information, very late information, or only part of the whole information.

Hi CryptoTeng,

I want to assure you we are not misleading clients, and that we welcome the input you are giving us (although certainly, any one support response, such as the one I previously provided, likely never can capture the entirety of a situation).  As such, we look forward to seeing your insights.

Would you be willing to share some more of your information (in terms of your error rate experience) in a support ticket?
https://support.kraken.com/hc/requests/new

If you've already done so, please feel free to post the ticket number here, or escalate the ticket number at:
https://www.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

We look forward to receiving further information and input from you, and indeed from any other of our clients who wish to weigh in, as we proceed.

[CryptoTeng]

(...)
Additionally, it is not a problem of increased traffic. It just gets to an unbearable level when traffic increases. With normal traffic Eservice unavailable errors are encounter in roughly 20-30% of the cases. Currently, the failure rate can even reach more than 90%.
The link just proves again that you're intentionally misleading customers with false information, very late information, or only part of the whole information.

Hi CryptoTeng,

I want to assure you we are not misleading clients, and that we welcome the input you are giving us (although certainly, any one support response, such as the one I previously provided, likely never can capture the entirety of a situation).  As such, we look forward to seeing your insights.

Would you be willing to share some more of your information (in terms of your error rate experience) in a support ticket?
https://support.kraken.com/hc/requests/new

If you've already done so, please feel free to post the ticket number here, or escalate the ticket number at:
https://www.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

We look forward to receiving further information and input from you, and indeed from any other of our clients who wish to weigh in, as we proceed.

First of all, thanks for interest in our data. About your request to get more data. What kind of guaranties are you willing to give us for not banning us from your servers as soon as you have our client information? We have not been the most respectful towards you lately. Seeing that other people are being banned after they were "disrespectful", it would be the easiest way for you to stop us posting error logs. Next, what are compensation offered to us for providing the service of error logging to you, and compensations offered for the current barely existing service from your side for which customers have to pay fees?

Next point, how is it not misleading customers when you present yourself as the Best Bitcoin Exchange (https://www.kraken.com/en-us) on your website, while you have serious issues providing a decent service?

As we do not trust you anymore, we can also have the discussion here in the forum. A lot of people would be interested in getting more info about this issue.

Last, but not least, the helpfulness and interest in our data of the Kraken support team has lead to the point where we started to publish our error logs on forums like this.

Anyway, since you ask, what kind of info would you need in addition to the current presented error logs?

[CryptoTeng]

Update on yesterday's error rates

On 68 orders to be placed:
107 Eservice unavailables
87 Eservice: Busy (Kraken's new we dont have the capacity to offer decent service type of error?)
Total calls 68 + 107 + 87 = 262

Eservice unavailables: 107/262*100%=40.84%
Eservice Busy: 87/262*100%=33.21%
24/262 Unknowns aka 9.16% of total calls

Total error rate = (24 +107 + 87)/262*100% = 83.21% (very slight improvement from previous Tot. error = 87.00%)

[Kloug]

Here's why Kraken can't deny it's not working on the issues: fixing up errors/upgrading servers is one thing, and it's already unbeliavable that it takes months.
But when you KNOW you're gonna get such errors for months, you
1. warn users
2. change your error codes to MEANINGFUL ones

These 2 things take 10min to change. A detail explanation of what doesn't work & how to avoid double or triple orders after 5 errors. And updating error codes to meaningful & helpful messages.

Kraken hasn't done this and the reason is probably that it generates more money in fees to place twice the same order behind your back. 3 times more money actually for each double order, since you have to quickly get rid of your unwanted tokens in the case the unwanted order passed.
Worse, having to repeat orders over & over, we make mistakes. Several times I placed a buy instead of a sell (on other trading platforms buy is green, sell is red. Of course on Kraken both are fuckin blue), and we mix up numbers. And is there any safety net/confirmation screen when you place a buy at a price so much higher than market, or a sell so much lower? Of course not.

Oh, and the irony is that all the new unwanted orders we have to delete, & all the retries, are probably clogging your servers even more.
AND what sucks even more is that you have removed automated order types. Without a stop loss order, we have to be in front of our screen & react fast. Reacting fast, when it takes 3 minutes repeating orders until one passes.....

Right now I would like to transfer my BTC's to Bitstamp to continue trading there, and I can't because absolutely nothing works at the moment.

[taserz]

Is the site down for anyone else getting cloudflair issues?

[cleder]

Not working 

[adamski]

yes got the same issue
no withdraw possible (This action is not available for tier level 3)...
it is incredible slow, and that's not for the first time..

[mayax]

why do you use an UNLICESED exchanger

[taserz]

api is working like never before!!! until people notice

[adamski]

kraken is supposed to be the best exchange for europe market  

[Totscha]

This is typical Kraken for the last two years. Maket moves -> Kraken dies.

This status should tell you all you need to know about their site/API performance mindset:
https://status.kraken.com/incidents/6pb3fgwcjz61

We should just move on. Let's take our business elsewhere. It might take some time to get a chance to move our coins out, but it will be well worth it

[ccminer.net]

Is the site down for anyone else getting cloudflair issues?

everyone !!!! 

[CryptoTeng]

Kraken on again. Error rates dropping.

Currently total error rate over last 98 order is 49.15% compared to 83.21% (This includes some orders before the servers were down)


Looking only at orders after the restart, we see 1 Eservice: Busy on 51 orders. Congratz Kraken, this is the level your clients need. First smile for ages

[Pang.]

Not working 

same here... 5 hours not work

[trinketmage]

I am very unhappy with Kraken, gotta say. Not the first time this happens, and won´t be the last.

And exchange that does not work reliably sucks. And on twitter no word from them...

Seems I need to find another secure exchange

[thenarog]

Ho my god, this is pure madness...

How can you continue to be on kraken ? I go Tier 2 verified, and i send again my Id paper, just for changing an email adress.

Look the answer :

" Hello, and thank you for contacting us here at Kraken. We apologize that you have had to wait for this duration. I've escalated this ticket, and a specialist will be in touch.

Respectfully,

Elisha T.
Kraken Client Engagement"

8 months later, still the same problem. They need a specialist to change an email adress...

If anybody have a solution to withdraw his coins from kraken, i'm listening and i will give a reward.

Ticket #418084

[Kloug]

8 hours later and STILL DOWN??? wow


If you KNOW it's broken for everyone, the least is to disable everything but withdraw (I hope THAT doesn't clog your servers), so that we can at least trade somewhere else. I'm glad I sold back nearly everything at night. Those who realized the rise back and haven't been able to sell back must be pretty pissed, imagine goes down 500 again.

Meanwhile on you official news places? NOTHING. Let's hope they're not running with our money.