[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[CryptoTeng]

Hi I am new to kraken, please help me understand the US deposit. I have got tire three verified and I initiated the deposit which gave me some transaction ID.  Now I am not sure how I can wire transfer as there is no account number.

best advice, leave before doing any deposits. Leave before they have any chance to rip you off. Their service is abysmal. Just scroll through the pages to get an impression before starting to trade on Kraken.

[meirelles]

Same here. Always having problems with Kraken. Now tried to withdraw some funds -- errors, as always, stuck at 'Pending'. Cancelled the XRP withdrawal ordered -- stuck at 'Cancel requested'! Funds still missing. Tried another request, still 'Pending'.

Submitted request #930293, so far no news...

Registered just to say how unhappy I am with Kraken.

I've just withdrawn LTC's, but worked after many attempts. The current situation is terrible, all pages are struggling and returning random errors like hell.

[Amph]

can you please fix all this lagging issues i can't even submit an order, very irritating

[wakawaka]

So fricking laggy.

[pytt13]

You make me afraid as my number is 909102 ... it might take a while for me if you are still in the queue ...

This ticket has been previously reviewed and should be ready to go, but has been escalated and provided a higher priority level.

It has been solved for me.
Thank you for your support

PS: Looks like the escalating work good so use it on twitter if you are waiting.

[zazarb]

Hi I am new to kraken, please help me understand the US deposit. I have got tire three verified and I initiated the deposit which gave me some transaction ID.  Now I am not sure how I can wire transfer as there is no account number.

As far as I know wire US deposit impossible, the only way to do this, send USD using Tether,
(for first time you need generate deposit address)

[gregi1]

There are some people who had problems with CEX though, however we seldom experienced any, and all were solved within reasonable time.

That's very typical of a selective scam scheme they are. I was also a relatively happy user for 3+ years until their wheel of misfortune pointed my way, so I'm afraid it's only a matter of time, my friend.

[gregi1]

24 hours.

If you were liquidated at kraken at any point before July 28 2017 message me.

Or post on the Reddit thread

https://www.reddit.com/r/BitcoinMarkets/comments/7g5s6b/have_you_ever_been_liquidated_at_kraken/

https://www.reddit.com/r/btc/comments/7g61uz/have_you_ever_been_liquidated_at_kraken/

https://www.reddit.com/r/Bitcoin/comments/7g6137/have_you_ever_been_liquidated_at_kraken/

Later today I will post a link to every agency you need to file a complaint with.

I'm fed up with kraken, and their customer service.

Check this out: https://bitcointalk.org/index.php?topic=290799.msg24758354#msg24758354

[CryptoTeng]

The reference was

There are some people who had problems with CEX though, however we seldom experienced any, and all were solved within reasonable time.

That's very typical of a selective scam scheme they are. I was also a relatively happy user for 3+ years until their wheel of misfortune pointed my way, so I'm afraid it's only a matter of time, my friend.

The reference to you was rather meant in the way to point out that problems can occur at CEX. Maybe it wasn't clear enough though. We also encountered some. However, it seems we were lucky to have them solved within reasonable time.  Also hoping it stays that way. Important is to spread your risk. Always use multiple trading platforms. Do not rely on a single one.

Cheers

[Shamane]

Ticket #853206


My kraken account always have deposit by sepa and only this way and only from my personal bank account. And no withdraw.

On the night of November 10 to 11,2017 someone took control of my computer remotely and emptied my kraken account.
So in the stolen operation, he has about 4500 euro.

I contacted kraken on November 11 to inform you of the situation.
On November 13th I sent you an email informing you that my pc has been secured as well as my mailbox which was also handled.
On November 13th I also made a sepa transfer of 1000 € which arrived very well at your company.

On November 16th I send back a sepa transfer of 1000 €.
On November 17th I receive an email from your support service informing me that my kraken account is blocked.
Why the 13 you accept my money and not the 16 (if i know my account will be locked i didn't send) ?

Despite the different emails, to have recalled the history (my pc has been secured as well as my mailbox, and my kraken account), to have answered all support requests and to have asked since several emails that the deposit of my money be accepted.
Noting that to this day my deposit is still on hold, and my account locked, I confess to find the situation unacceptable.

After send à picture with my face and my id national and driving licence and handwrite with N° ticket, picture of my id national, picture of my driving licence, my rib bank, my bank statement  (to prove my addresse) and so much mail ...
I respect our rule and contact legal@kraken.com : no answer ....

Kraken must do something now ....

Or you give me back my account fully fonctioning, or you close it and sending my money to my bank account.

If the 5/12/2017 a way or other is not do (not promise to be, but do), i have no other choice than go in court.
Why court ? support answer to me they can't send back my money to my bank account by security reason ...

I hope that an amicable solution will soon be found.

Sorry for my bad english but i'm a french man.

regards

[d14b0ll0s]

Same here. Always having problems with Kraken. Now tried to withdraw some funds -- errors, as always, stuck at 'Pending'. Cancelled the XRP withdrawal ordered -- stuck at 'Cancel requested'! Funds still missing. Tried another request, still 'Pending'.

An update on my situation: withdrawal 1 now cancelled (after some 12 hours, credited back to account's balance after another hour), withdrawal 2 sent and received; made another request for the cancelled order, still pending. But the withdrawals are working, even though terribly slowly (particularly for a currency advertised as having *immediate* transfers!).

Edit: second withdrawal order cleared after an hour or so, money received on BitTrex, where I'm happily moving with half of my BTC!

[Surgeon199]

24 hours.

If you were liquidated at kraken at any point before July 28 2017 message me.

Or post on the Reddit thread

https://www.reddit.com/r/BitcoinMarkets/comments/7g5s6b/have_you_ever_been_liquidated_at_kraken/

https://www.reddit.com/r/btc/comments/7g61uz/have_you_ever_been_liquidated_at_kraken/

https://www.reddit.com/r/Bitcoin/comments/7g6137/have_you_ever_been_liquidated_at_kraken/

Later today I will post a link to every agency you need to file a complaint with.

I'm fed up with kraken, and their customer service.

God bless you, and relax they will pay until the last cent, if they choose class action lawsuit, we will also receive damages, I will not have rest until this thing is settled. Please check DM.

[Kloug]

FWIW I've finished moving everything out of Kraken. Really, other exchanges are wayyyyyy better. Only today I saw Bitstamp & GDAX slow down to a crawl during the BTC dip, and yet they were still much more usable than Kraken on a normal day.

GDAX is very hard to register, but Bitstamp, Bitfinex & Bittrex are pretty easy. The 2 last ones are not EUR-friendly, but once you've bought something on Bitstamp, you can transfer it there for funding.

I'm really done with Kraken. I liked the trading view, though. Nice to see the dots where previous orders were, I don't think any of the others has that.

[not.you]

The fun part is watching the markets move and being completely unable to do anything because of endless errors and timeouts.  Wait fun isn't what I mean, fucking frustrating, that's it.

What's the point of an exchange where you can't even, you know, exchange?

Response times are literally off the charts: https://status.kraken.com/

[criptofriki]

this "exchange" is a shame, just scammers that don't allow you to trade when it is necessary, omg!!!

[kraken-protocol]

Same here. Always having problems with Kraken. Now tried to withdraw some funds -- errors, as always, stuck at 'Pending'. Cancelled the XRP withdrawal ordered -- stuck at 'Cancel requested'! Funds still missing. Tried another request, still 'Pending'.

Submitted request #930293, so far no news...

Registered just to say how unhappy I am with Kraken.

Solved by agent (this particular one in one day)!  Thanks for connecting with support on your issue.

[kraken-protocol]

Hi I am new to kraken, please help me understand the US deposit. I have got tire three verified and I initiated the deposit which gave me some transaction ID.  Now I am not sure how I can wire transfer as there is no account number.

Please file a support ticket at https://support.kraken.com/hc/requests/new or escalate your existing ticket (if you have already filed it and too much time has passed without a reply) at https://np.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

[doepat]

I locked my KRAKEN account by mistake (wrong link clicked in withdrawal wallet adding confirmation email) and now support is not answering my ticket at all during I loose money due to price drops! :-(

Questionnaire already answered.

TICKET 936116

Hello? Can ANYBODY help here?

Best regards
Patrick

[kraken-protocol]

I locked my KRAKEN account by mistake (wrong link clicked in withdrawal wallet adding confirmation email) and now support is not answering my ticket at all during I loose money due to price drops! :-(

Hello? Can ANYBODY help here?

Best regards
Patrick

There are a high volume of access cases at the moment, but we do review new escalations daily, so it may help to escalate your ticket here:

https://np.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

[Shamane]

Ticket #853206


My kraken account always have deposit by sepa and only this way and only from my personal bank account. And no withdraw.

On the night of November 10 to 11,2017 someone took control of my computer remotely and emptied my kraken account.
So in the stolen operation, he has about 4500 euro.

I contacted kraken on November 11 to inform you of the situation.
On November 13th I sent you an email informing you that my pc has been secured as well as my mailbox which was also handled.
On November 13th I also made a sepa transfer of 1000 € which arrived very well at your company.

On November 16th I send back a sepa transfer of 1000 €.
On November 17th I receive an email from your support service informing me that my kraken account is blocked.
Why the 13 you accept my money and not the 16 (if i know my account will be locked i didn't send) ?

Despite the different emails, to have recalled the history (my pc has been secured as well as my mailbox, and my kraken account), to have answered all support requests and to have asked since several emails that the deposit of my money be accepted.
Noting that to this day my deposit is still on hold, and my account locked, I confess to find the situation unacceptable.

After send à picture with my face and my id national and driving licence and handwrite with N° ticket, picture of my id national, picture of my driving licence, my rib bank, my bank statement  (to prove my addresse) and so much mail ...
I respect our rule and contact legal@kraken.com : no answer ....

Kraken must do something now ....

Or you give me back my account fully fonctioning, or you close it and sending my money to my bank account.

If the 5/12/2017 a way or other is not do (not promise to be, but do), i have no other choice than go in court.
Why court ? support answer to me they can't send back my money to my bank account by security reason ...

I hope that an amicable solution will soon be found.

Sorry for my bad english but i'm a french man.

regards

No news from 27/11 ... i try to mail the contact support, but no answer to him, i escalate my ticket all the day ....

Apreciate to have some news ...

regards