[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[tomtom5]

Hallo,
my problem is 6080€ Deposit on hold (29.11.17), I send two tickets to Kraken suport, no answer!
When the next day's everybody from suport see this, please help and look ticket number 949356 and 941481 all other way I have done!
Then I escalated the Tickets, nothing is happen! Bitcoin fall to 7500€, and i can do nothing, fucking situation!
It's not my first day or buisness with Kryptomoney, I have Tier3 verifikation and make many other deals on this Side before this happen.
But when I see these problems with Kraken on this board I hadn't done it, but to late! I know it is weekend but 30.11.17 and 01.12.17 isn't weekend and they do nothing.

Excuse my english, I come from germany and learn a little bit scool english before 40 years.

I can't be happy, panik sell is not my thing I send the money to buy and not to look out of the window when everybody makes money but me!
In a other post somebody write he supposed "Kraken work with your funding" with a little bit fantasy I can believe it. All times when you must do something it gives problems Error520 and other things, that's the opposite of professional !
I mean it's a strange Game.
Money (Deposit ) on hold in this situation that smells you (Kraken com) such a intrinsically beneficial.
Thanks
tomtom5

and Thanks to Crypto Teng I think I understand! I will be fair, its a hot buisness, what I read in all Forum boards is, on other exchanges other problems with the same result. The Customer is not in the best position in this buisness.
My intention for this post is that people who makes first steps, understand what can happen, and the day will be comming.
And I hope public creates pressure to act!

News: 03.12.17 23:30 German time two mails come from Kraken Suport with: sorry... long time... now we do something.
I let myself be surprised and I will keep updating!
News: 04.12.17  My Deposit is success ! Kraken com have solved my Problem! Im very facilitating and hope other people can say the same in near future!

[1714945537]

1714945537

[1714945537]

1714945537

[NoOneLt]

Hallo,
my problem is 6080€ on hold (29.11.17), i send two tickets to Kraken suport, no answer!
Then I escalated the Tickets, nothing is happen! Bitcoin fall to 7500€, and i can do nothing, fucking situation!
Thanks
tomtom5

So you should be happy, you would panic-sell it for 7500 and now it is 9342 EUR...

About Kraken, maybe i am just lucky, and i hope my luck will continue, i had no problems with withdrawals so far. Has one bigger pending SEPA, but it is weekend, so nothing to hope until monday or even later...

I only hate their overall lag and trading system... I believe most people just use it to cash out.

[Tomih18]

Hi all
My deposit is on hold since 5 days, the support said i forgot the text „kraken.com“ in the bank transfer but i proved it with a screenshot. So i got answered that its okay now and they are going to release the deposit now, but its still on hold! Now im not getting any answers from anyone on kraken. This is just not how you should threat your customers!
Im just loosing money this way and im not the obly one with this problem.
I just want answers now, i dont think releasing my money is taking so much time! Such a bad service.

Ticket: 944768

[meelmark]

Yesterday locked myself accidently out, clicking wrong link in adress verification mail. Made a ticket, got response after about 5 hours that it had been sent to account specialist. Now, 16 hours later still no change. Have raised the escalation ticket. I know security in this processes is very important but how difficult can it be to unlock someone if all details have been given... also a bit afraid if i read all the waiting times about this subject.

Has been solved this morning on a sunday! 2 days of waiting, cant complain.

[CryptoTeng]

Hallo,
my problem is 6080€ Deposit on hold (29.11.17), i send two tickets to Kraken suport, no answer!
When the next day's everybody from suport see this, please help and look ticket number 949356 and 941481 all other way i have done!
Then I escalated the Tickets, nothing is happen! Bitcoin fall to 7500€, and i can do nothing, fucking situation!
It's not my first day or buisness with Kryptomoney, i have Tier3 verifikation and make many other deals on this Side before this happen.
But when i see these problems with Kraken on this board i hadn't done it, but to late! I know it is weekend but 30.11.17 and 01.12.17 isn't weekend and they do nothing.

Excuse my english, i come from germany and learn a little bit scool english before 40 years.

I can't be happy, panik sell is not my thing i send the money to buy and not to look out of the window when everybody makes money but me!
In a other post somebody write "Kraken work with your funding" i can believe it. All times when you must do something it gives problems Error520 and other things, that's the opposite of professional !
I mean they play with us.
Money (Deposit ) on hold in this situation that smells you (Kraken com) such a intrinsically beneficial.
Thanks
tomtom5

Hi there,
sorry to hear about your problems with Kraken. Possibly you refer to us (using "us" as statements and opinions of this account represent the opinion of people working in our trading room) when you refer to "Kraken working with user funds". We cannot be sure that this is the case. However, seeing the large amount of cases of people not being able to access their new deposits while the price is on the rise it raises the strong suspicion that Kraken is actually doing it, because they are the ones potentially being able to profit from such situations.

Without wanting to insert endless numbers of quotes, we would like to draw your attention to previous posts in this thread and state that none of our requests we have submitted via the website tool have been solved in an acceptable manner so far, if they have been answered at all. We can only repeat it again and again in hope to prevent damages to (new) Kraken users. Do not start trading on this platform and if you already do, please leave while you can, Kraken in its current state is one big, massive SCAM

[jwlu]

Hi all,

I have requested for USD withdrawal via bank transfer last Friday. The status is currently "Pending" and I have yet to receive e-mail to confirm the bank details. I have submitted a support ticket. What should I do next?

Thanks and regards.

JWLU

[zazarb]

I do not understand what you are attacking them with screaming -scam!
Need more patience.
I have taken more than 10k EUR in past and without trouble, always money received in same day or later in next.

[CryptoTeng]

I do not understand what you are attacking them with screaming -scam!
Need more patience.
I have taken more than 10k EUR in past and without trouble, always money received in same day or later in next.

Have you read through the problems of all folks in this thread? Have you tried to correlate deposit problems to price shifts? (Apparently not, otherwise you would probably not ask.) And maybe you are one of the very few exceptions not experiencing problems on this platform.

There are massive problems for a lot of folk to withdraw and/or deposit funds.

It is barely possible to place and cancel orders on Kraken.

This in itself already sufficient reasons to call it a scam.

The service is just a farce, and so on and so on. Take a few minutes and you will see. Have fun =D

[Shamane]

Hi Shamane. Sorry, we did not mean to offend you. There is a specialist team assigned to your particular issue and at this point your ticket is as highly escalated as it can be. They will be in contact with the next steps. Thanks for your patience.

Hi,

Some news ...

No new message from kraken, legal@kraken.com not responding, ticket #949679 (for legal and complaint[make few time ago because ticket #853206 don't move at all]) have no answer, ticket #853206 have no answer since the 27/11 :

"Hi Jean-Michel,

Thank you for providing these documents, I have forwarded this case to have your funding holds removed.

We will notify once we have done so and will return your on hold deposit.

[... pesonal info ...]

We have no problem returning the fiat to the sending bank account. We had to first verify your identity before allowing access back into the account.

Again I sincerely apologize for the inconvenience this has caused you. We are always looking out for the security of our clients and we were just doing our due diligence to prevent further damage to your account.

Thank you for your continued patience.

Best regards,"


My kraken account always locked, and my funds (sepa transfert, and money on our web) always locked too (since 17/11) ....

Allways the same, no news at all from nowhere ...

[zazarb]

I do not understand what you are attacking them with screaming -scam!
Need more patience.
I have taken more than 10k EUR in past and without trouble, always money received in same day or later in next.

Have you read through the problems of all folks in this thread? Have you tried to correlate deposit problems to price shifts? (Apparently not, otherwise you would probably not ask.) And maybe you are one of the very few exceptions not experiencing problems on this platform.

There are massive problems for a lot of folk to withdraw and/or deposit funds.

It is barely possible to place and cancel orders on Kraken.

This in itself already sufficient reasons to call it a scam.

The service is just a farce, and so on and so on. Take a few minutes and you will see. Have fun =D

I read whole thread and I know  that there is a lot of problems,
but that Can not call a scam, if nobody has lost his money permanently.

[CryptoTeng]

I do not understand what you are attacking them with screaming -scam!
Need more patience.
I have taken more than 10k EUR in past and without trouble, always money received in same day or later in next.

Have you read through the problems of all folks in this thread? Have you tried to correlate deposit problems to price shifts? (Apparently not, otherwise you would probably not ask.) And maybe you are one of the very few exceptions not experiencing problems on this platform.

There are massive problems for a lot of folk to withdraw and/or deposit funds.

It is barely possible to place and cancel orders on Kraken.

This in itself already sufficient reasons to call it a scam.

The service is just a farce, and so on and so on. Take a few minutes and you will see. Have fun =D

I read whole thread and I know  that there is a lot of problems,
but that Can not call a scam, if nobody has lost his money permanently.

Then you have not read the thread, as a lot of people lost serious money on Kraken. Take iCoinWatch for example. Just to name the first coming to mind without having to go in the thread.

In our opinion it is a SCAM.

And we will keep calling Kraken that until they finally have solved the problems, and start to answer to service calls via their website in a serious way, and not with a bunch of hollow phrases and promises.

[bbacardi]

I am trying to withdraw my bitcoins from kraken. It said I have to confirm the withdraw address in an e-mail, which I never received. I tried it several times and now it says "Service is currently disabled. Please try again later". Besides that, the site is constantly crashing and not reachable. After I received my bitcoins, I will never use this exchange again.

€: I received the e-mail now and I could withdraw my bitcoins. Regardless I will avoid this exchange now. You can't have such an instable service when there is so much money involved.

[nevermindthebotox]

just to try my tier 4 account i made a deposit four days ago... account still gives 0 balance...

kraken website gives cloud error every second time.

not really a way i want my money handled...   

[Kraken-Septimus]

Hi all
My deposit is on hold since 5 days, the support said i forgot the text „kraken.com“ in the bank transfer but i proved it with a screenshot. So i got answered that its okay now and they are going to release the deposit now, but its still on hold! Now im not getting any answers from anyone on kraken. This is just not how you should threat your customers!
Im just loosing money this way and im not the obly one with this problem.
I just want answers now, i dont think releasing my money is taking so much time! Such a bad service.

Ticket: 944768

Hi Tomih18. It looks like the funds have been successfully credited to your account now. To avoid delays in the future, please be sure to always include all of the information from the wiring instructions. Thanks for your patience.

Has been solved this morning on a sunday! 2 days of waiting, cant complain.

Hi meelmark. I'm glad to hear your issue is now resolved. Thanks for your patience.

Hallo,
my problem is 6080€ Deposit on hold (29.11.17), I send two tickets to Kraken suport, no answer!
When the next day's everybody from suport see this, please help and look ticket number 949356 and 941481 all other way I have done!
Then I escalated the Tickets, nothing is happen! Bitcoin fall to 7500€, and i can do nothing, fucking situation!
It's not my first day or buisness with Kryptomoney, I have Tier3 verifikation and make many other deals on this Side before this happen.
But when I see these problems with Kraken on this board I hadn't done it, but to late! I know it is weekend but 30.11.17 and 01.12.17 isn't weekend and they do nothing.

Excuse my english, I come from germany and learn a little bit scool english before 40 years.

I can't be happy, panik sell is not my thing I send the money to buy and not to look out of the window when everybody makes money but me!
In a other post somebody write he supposed "Kraken work with your funding" with a little bit fantasy I can believe it. All times when you must do something it gives problems Error520 and other things, that's the opposite of professional !
I mean it's a strange Game.
Money (Deposit ) on hold in this situation that smells you (Kraken com) such a intrinsically beneficial.
Thanks
tomtom5

and Thanks to Crypto Teng I think I understand! I will be fair, its a hot buisness, what I read in all Forum boards is, on other exchanges other problems with the same result. The Customer is not in the best position in this buisness.
My intention for this post is that people who makes first steps, understand what can happen, and the day will be comming.
And I hope public creates pressure to act!

News: 03.12.17 23:30 German time two mails come from Kraken Suport with: sorry... long time... now we do something.
I let myself be surprised and I will keep updating!
News: 04.12.17  My Deposit is success ! Kraken com have solved my Problem! Im very facilitating and hope other people can say the same in near future!

Hi tomtom5. I'm glad to hear that your issue has been resolved. Please note that we have a few agents that speak German. If you're finding it difficult to communicate in English please let our agents know and we'll find someone that can translate for you.

Hi all,

I have requested for USD withdrawal via bank transfer last Friday. The status is currently "Pending" and I have yet to receive e-mail to confirm the bank details. I have submitted a support ticket. What should I do next?

Thanks and regards.

JWLU

Hi jwlu. If you haven't heard back yet, please escalate your ticket using this form.

I am trying to withdraw my bitcoins from kraken. It said I have to confirm the withdraw address in an e-mail, which I never received. I tried it several times and now it says "Service is currently disabled. Please try again later". Besides that, the site is constantly crashing and not reachable. After I received my bitcoins, I will never use this exchange again.

€: I received the e-mail now and I could withdraw my bitcoins. Regardless I will avoid this exchange now. You can't have such an instable service when there is so much money involved.

Hi bbacardi. I'm sorry to hear that you weren't happy with the instability of our website. We are having a major upgrade soon and this should alleviate the strain on our platform. I would like to invite you to try Kraken again once we have this major upgrade. Thanks for your business.

Allways the same, no news at all from nowhere ...

Hi Shamane. Unfortunately, you have a complex issue that only the specialty team is able to help you with at this point. We appreciate your patience.

just to try my tier 4 account i made a deposit four days ago... account still gives 0 balance...

kraken website gives cloud error every second time.

not really a way i want my money handled...   

Hi nevermindthebotox. If you haven't yet, I would suggest opening a ticket here and escalating said ticket using this form.

[Tomih18]

Thanks, it took a long time, but my request is solved now.

[Shamane]

Allways the same, no news at all from nowhere ...

Hi Shamane. Unfortunately, you have a complex issue that only the specialty team is able to help you with at this point. We appreciate your patience.

Hi septimus,

No my case isen't complex, i send evidence of identity since the 18/11/2017 ... But thank you very much to speek on this forum and try to help us.

_____________


Each problem is particular and unique...
But reading that some problems have been solved can be reassuring...

My kraken account is unlocked, and the possible withdrawals (xrp done, and sepa launched [I would not fail to inform if it fails for a fiat return]).

After 16 days following the sending of my proof of identity with handwritten mention...

[Upcomingdiamondinvestor]

Hi, I am trying to transfer money from the US to Payward Japan K.K and my banking is asking for branch routing code. This is not provided on the kraken website. Please advice.

[btctube]

Although I find kraken to be one of the best exchange, I sometimes have to withdrawal big amounts to them after seeing the withdrawal fee. Its 0.001 BTC. Kinda like $17 at the current btc rate. Yobit had already changed their rate from 0.0015 to 0.0008 btc. It wouldn't hard them much if they follow, they do have a lot of traders there anyway.

[CryptoTeng]

Still only seeing PR-stunts in terms of service of Kraken in this forum. Understandable that people are happy when they know they have  not (entirely) lost their money to some kind of SCAM scheme

Waiting for several months now that:

Several calls are answered at all.

Appropriate refunds given for others for which only hollow apologies and promises were received.

Solving problems which are going on for almost a year if not longer.

Some requests are very similar to requests posted in here in the forum, some others might be a bit more complex, but should have been solved long ago. The main difference to the ones in this forum is that the website tool was used. Apparently, crying out on a forum makes them move faster as people are publicly complaining. However, when your problem can be ignored they will do so as can be seen in our but also many other cases where people only get "service" when using public channels.

Stay away from this SCAM.

[nevermindthebotox]

Hi nevermindthebotox. If you haven't yet, I would suggest opening a ticket here and escalating said ticket using this form.

i did contact customer service by e-mail, still it took six days to get deposit approved. And almost three hours to transfer that to ETH and move it away
from your service. Your site kept getting "cloud error" and i didn't get confirmation e-mail to confirm receiving address and then transfer itself.

Piss poor performance if you ask me (and this was T4 business account).