HitBTC.com - The most advanced cryptocurrency exchange

[hitbtc]

hello
i want to ask my withdraw ETH still not process and sending ticket support not reply
please response, thank you

Please provide us with your ticket ID and we'll make sure that you receive a response from our Support Team within a day. Thank you for your cooperation!

[hitbtc]

I saw this on Reddit:

https://www.reddit.com/r/hitbtc/comments/7oq6sx/my_guess_on_whats_going_on/

It says:

Now my guess what happened: The servers of hitbtc had some problems recently, probably because of the high demand. I assume the internal transactions had some problems as well and now they have to fix that manually since a lot of token withdrawal wallets are/were empty. It doesn't look like a scam to me at all and more and more withdrawal wallets seem to be refilled.

This is also how it feels to me. Withdrawals can sometimes take quite long, and you also have a lot of maintenance going on. I guess every exchange has trouble with this many new users showing up.

However, other exchanges have temporarily suspended new sign-ups and communicating with their customers in such cases. Not processing new deposits and seizing our assets for days or even weeks is very bad. Not to mention ignoring users on customer support. This is not the way to do business.

'If you can't stand the heat, get out of the kitchen!'

And despite all these issues, all of their tweets are about new coins on the exchange ... 

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

[hitbtc]

This shit exchange still has not given my VIBE back.. since 4 days ago.
No reply to support tickets. 

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

[hitbtc]

what a joke!...HitBTC is an absolute DISGRACE and should be SHUT DOWN IMMEDIATELY.

Why?.......

- 0.1% on every trade (which are very slow and might not happen)

- 10% on withdrawals/transfers (which probably won't happen but will simply disappear!!!)

- Make it literally impossible to withdraw your complete balance because units are always rounded up or down......not that you'll get the remaining 90% of the transaction anyway!

- Continuous 'bad gateways' and 'problems with this page'

- ABSOLUTELY NO ADMIN/IT SUPPORT

- If you moan about it on the 'troll board' you are BANNED......and there are lots of people getting BANNED by all their ADMIN people!



I guess I am lucky (in a weird way) that I only deposited about 50$ of crypto to play around with. I am yet to receive my 19 NGC (was 22) in MY ETHER WALLET and they still have approx 20 USDT worth of mixed ICO coins which I can't do anything with...for now!

We totally understand how that feels. That is not the kind of impression we’re striving to leave, and we hope you’d accept our apologies. Please provide us with your ticket ID, our Support Team will report to you once there is any further info.

I think NAGA made a HUGE mistake by being listed on there after the ICO and although I won't let this CRAP exchange
spoil my interest and enthusiasm for crypto/blockchain I think a lot of people and companies have been seriously damaged by this load of SCAMMERS and we need to warn as many as possible to STAY AWAY or SHUT THEM DOWN.

As for any ICO's going on HitBTC (Swissborg/CHF)........DON'T DO IT!!!!

Thanks HitBTC for a really annoyingly CRAP experience.....You have officially been 'Boshed' by the Josh.

Finally, don't lose too much sleep over your losses people/victims. After all, It's all on Blockchain right?  ; )

[hitbtc]

Help needed!
I have sent over 13k VIBE coin on HitBTC over 48 hours ago.
I still do not have them on Main Account
Transaction hash: 0x233bcb77b7b47d4aad9fb95df08029e1cade3ceb0ed08efc45bd1807a11a6e6f

Please help!

I wrote to the support but I still have no answer.

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

[hitbtc]

I'm desperate. Hitbtc does not process my BMC deposit several days ago! They do not respond any support ticket, or twitter, or facebook. I NEED the money urgently! Txhash: 0xa3c0c2f39290005fda86d085d8ae35d7a968dd3ae899d0d94f9bc43ccf17b8e5 Ticket: # 168865

We would like to bring our apologies for the issues that you are experiencing. Your ticket is processing by our Support Team. They will get back to you with an update once it becomes available. We appreciate your patience!

[DirtyMartini]

I'd love to hear a follow up on the dozens of complaints here, as some addressed by hitbtc here today were made over a month ago..
Curious to know whether all the backlogged transactions have finally come through??

Personally, I've never had this problem in the few times I've used HitBTC but the comments here are making me think twice about using it again.

Is everything back to normal?

[StarterX]

Hitbtc scam, i opened a ticket one month ago about my 2-factor authentication, They said please provide us you National ID and  a clear photo of yourself in front of the monitor with this ticket open, I provide them both my National ID and Photo, but they didn't reply to me, After 15 days they replied me back and again asking for my national ID and a photo, again i provide them,  again they stop replying me, after 5 days they said

Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team


after 22 days they reply me again said

Thank you for provided information.

Your request has been put in the queue. Request processing can take some time. Usually up to 5-10 business days. We will contact you as soon as 2-fa authentication is removed from your account.

Thank you for your patience.

today is the day they again saying

   
12:32 PM (7 hours ago)
to me

##- Please type your reply above this line -##
Dear Trader,

The issue you reported requires additional investigation.

We have escalated the issue to our second-level support experts and flagged it as high priority.

We will keep you posted on the progress.

Regards,
Paola Balzano
HitBTC Support Team

[bernard75]

So, HITandRun has a receptionist now...

Hmmm...

[thirdprize]

Is there any way to contact the Devs directly regarding issues with the API?  When I place an Order, it comes back with the Order data and a cutomerorderid.  However when i try and get the status of the order (to see if its been filled) it sometimes comes back with order not found.  Surely if its filled or cancelled it should still exist, just in that state.  If its not fulfilled then it should definitely be there.

Any ideas?  You can message me if you want.

[hitbtc]

They did not process my xem withdrawal from 19 december!!!!!!! First they cancelled my withdrawal, then after I've placed a new one a few days ago they gave me the wrong TXID!! Now they cancelled my withdrawal again! And support dont answer! SCAM!!!!! BEWARE!!

Sorry for keeping you waiting for this long. This ends now, and this won’t happen again. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

[hitbtc]

Why can I not transfer from Balance to Trading account or vice versca? This is a HUGE problem and support has yet to reply back to me and/or fix. As of now, my funds are sitting with you like a bank yet you are an exchange. Please fix ASAP!

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

[hitbtc]

It is now almost 13 hours since my withdrawal. No transaction hash, no response from support ticket. They charged me $140 withdrawal fee for this garbage service???

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

[hitbtc]

Hello,

is there any official rep of HITBTC here ?
i need help with Ticket ID #168175.
i accidentally sent NEM to their DIM address instead of NEM address.
I believe they can credit it to my account

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day

[hitbtc]

Hello,

is there any official rep of HITBTC here ?
i need help with Ticket ID #168175.
i accidentally sent NEM to their DIM address instead of NEM address.
I believe they can credit it to my account

Whatever way it might be you will still be referred to the exchange. Get back to the exchange for more clarification. They might have a lot of tickets for now but they should answer you soon

my tickets have been there for days but no one responded tonmy tickets.

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

[hitbtc]

My Doge withdraw received in seconds but Nem(XEM) withdraw is pending since january 12
There are lots of pending Nem withdrawals and tickets unanswered.
Anyone has gotten response from support?

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.

[hitbtc]

Hi Hitbtc

Please process my KICK withdrawal ID 313f8b2e-d428-4b92-b950-fb8a1e24e605. Funds are stuck. Losing lot of money.
No transaction hash yet. Ticket #195112.
Requesting your urgent attention and help to process my withdrawal.

Thanks

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

[hitbtc]

Ticket ID: #68692
37 DAYS WAITING
PLEASE HELP ME!

Why do not you take care of me
Single error
trust you and send token

Sorry for keeping you waiting for this long. This ends now, and this won’t happen again. Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day. 


[hitbtc]

I am also having issues withdrawing Dimcoin from them.   They are quite unprofessional and do not respond to support tickets.

I am already in discussion with UK financial lawyers and will be talking with the Financial Conduct Authority (FCA) which is the UK regulator to get them shut down and arrested on financial crime charges.

Below is their legal registration info in the UK.   I urge all UK and EU citizens to also contact the FCA as well.

Hit Techs Limited
Kemp House

192 City Road

London,  EC1V 2NX

United Kingdom

Sorry about the issue you’re experiencing. Thank you for provided information! Our Support Team will take care of it at a shortest notice, and you’ll receive our reply within a day.

[hitbtc]

I wish they took a deposit fee from me, I made a TRX deposit 24 hours ago and they never credited it to my account, contacted support 13 hours ago of course there will never be an answer from these thieves

Let us assure you that the issue you’re reporting will be dealt with as soon as possible. Please provide us with your ticket ID, we’ll do the rest and report to you once our job is done.