Hi Kraken.com support team,
I have problem with logging into my Kraken.com account. Have tried to send support ticket several time but after 1 week haven't received any response and have been locked out of my account. I was told that I can get support here. I have tried to reset my password but it says:''The reset information given does not match our records or the reset expired''. what should I DO THEN?
Hi Cryptotrader2020. I'm sorry to hear that you're not able to access your account! Could you please escalate your ticket using
this form? Thanks for your patience.
After multiple errors while trying to set a limit sell order, which finally executes after the price already dropped lower than what my limit order was set at, I see the
price reverse back up and try to cancel my order multiple times in the spawn of 3-4 minutes that I had, and yet failed to do so thanks to error after another. Finally I get
"Cancel Pending" which grayed out and disabled the cancel button... 1 minute later it still shows cancel pending?! What the hell is cancel pending, it either cancels or
doesn't! And it didn't! I refreshed the page and see it sold the coins and I couldn't do a damn thing about it.
Hi Durgar. I'm sorry to hear about the technical issue. Could you please open a ticket
here and attach as much information as possible? You can also escalate your ticket using
this form. Thanks for your patience.
I accidently locked my account by clicking the wrong link in the verification eMail from you (the one to lock the account) and now I can't even access the support site anymore because it says my account is locked.
I tried to contact the support via support ticket but when I try to login to read your answer it says my account is locked.
Please help me to retrieve my account.
Hi seyko. I'm sorry to hear that you don't have access to your account. I'd suggest that you open a ticket
here and escalate that ticket using
this form. Thanks for your patience.
Hi, guys!
I have a similar problem as seyko.
While confirming a new address, I guess I misclicked the wrong link on the confirmation e-mail.
I can't log in and I've received an e-mail message stating that I ordered a lock on my account and that I should contact Support for help.
I've opened a ticket last Saturday, and provided all the information requested on the automated reply.
However, the only answer I got was another automated reply, on Wednesday, stating that there was a pending action from my side. I've replied again, but got no answer... And I'm still locked out of my account.
Any help with this issue will be greatly appreciated.
Hi Tone_RF. I'm sorry to hear that you're having the same issue! Could you please escalate your opened ticket by filling out
this form? Thanks for understanding.
Hi Kraken are con-artists. I'm so sorry to hear that you were a victim of a phone phishing scam. You were not speaking with a Kraken representative on the phone, because we do not offer phone support. We have been actively telling clients about these scams because they are becoming more and more common. They are also targeting clients of other exchanges, so everyone should be extremely vigilant.
If you're still having an issue accessing your Kraken account at this time I would suggest escalating your ticket.
Please spare me your sympathy. I'm well aware you do not offer phone support and thats why I did not give the bastard that phoned me any information over the phone about me or my account.
The problem is that he already had my personal phone number. How is it possible he had this? Please explain that to me and the good people on this forum given I only logged on through your web address.
............unless someone from kraken.com gave him this information.
And also that someone was able to change my login details without my knowledge. Please explain how that can happen?
Unless someone from kraken.com deliberately gave my details to a hacker, or kraken themselves are in on the scam
Kraken.com still refuse to let me access the account and see the transaction history. Even though they have been served legal notice to do so, they now refuse to correspond with me.
And don't give me anymore shit about sending you my passport details or escalating tickets. There is now way in hell I will be sending you people any of my government ID. God knows what you'll do with it.
You know who I am. Ive send you plenty of correspondence already and now signed legal notices that I require immediate access.
to my account.
Will you give me immediate access to my account kraken?
Hi Kraken are con-artists. Thanks for letting us know about the legal notice. Please be sure to mention this in your ticket also.
I am waiting to get verified on kraken.com. It's been an entire day so far and my Tier 1 and Tier 2 have not yet been verified.
Hi ShawnMHeide. I'm sorry for the delay. We're having a very high influx of new clients at the moment. I'd suggest that you create a ticket
here and escalate that ticket using
this form. Thanks!
Does anyone know what hours their support works? Does it work on weekends and holidays, too? I just want to know if I will be hearing from them in the following 3 days for a ticket I opened.
Hi Kalahan. We're having a high influx of tickets so there's more of a delay in answering tickets than we'd like to see. I'd suggest escalating your ticket using
this form. Thanks for your patience.
Dear Kraken supports, how is the banking and your exchange holidays on Christmas period? I am planning to send wire transfer.
Hi aekgal. This would depend on where you are sending from. I would suggest sending the wire transfer out as soon as possible because there will most likely be delays due to banking holidays. Thanks for understanding.
Hello.
Your advice helped me.
The address was approved although I have received the same error message when I have tried.
I thought it wasn't approved until I logged in the next day and saw the address in the select box.
Thank you.
Hi freigeist. I'm glad to hear it. Please let us know if you need anything else!
Hi,
I lost my password and master key and when i try to reset it it's say :
"The reset information given does not match our records or the reset expired." and now my Account temporarily disabled.
I've just open a request ticket
if someone of Kraken's was around here and can helpme, it would be wonderful.
Thanks a lot guys.
Hi Vince_120. I'm sorry to hear that you no longer have access to your account. Could you please escalate your ticket using
this form? Thanks for your patience.
Hi Blackwindow. I can see that your ticket has been answered at this point. If you need anything else please let us know. Thanks for contacting Kraken support!
My request has been resolved I don't agree with it but nothing can be done. Thanks for your patience.
Hi Mrbates. Thanks for letting us know that the issue has been resolved. If there's anything else you need please let us know.
I applied for tier 1 and 2 verification 3 days ago but they are still in process. From the FAQ it says that it usually takes minutes to process tier 1 and 2 verification but there is an exception if manual review is needed. What is the criteria for manual reviews? Anyone having similar delays for tier 1 and 2 verifications ?
Hi xoninu. We've been experiencing a high influx of new clients so there are some delays with verifications. I'd suggest that you open a ticket
here and escalate that ticket using
this form. Thanks!
Hey guys, i made the last days 3 sepa withdraws, the money is still not on my bank account and status is sending. normally it tooks just 2 or 3 hours and the money is on the bank account...
Someone has the same issues?
Hi zidane. I'm sorry to hear about that. If you still don't see the funds could you please open a ticket
here and escalate that ticket using
this form? Thanks for your patience.
Me too. On sending for 4 days now. Looks like they have troubles with their partner bank Fidor (where my bank account is too).
https://www.reddit.com/r/Bitcoin/comments/7hx83t/kraken_withdrawals_stuck_in_sending/The money isnt urgent or something but it is annoying that I havent found any information of this issue on a official page. Yesterday I made another withdrawal but now with Ethereum and sold it on a another market place which is ironically also a partner of Fidor. The complete process (withdrawal from kraken to marketplace, selling and sending money to my bank account) took 15 minutes and I got all the money on my bank account.
A little warning on the withdrawal page that bank transfer may take longer and I would have done this in my first withdrawal too.
Atleast it looks like that the perfomance of the website is kinda okay for now, but well there are holidays and probably less traffic. Maybe the holidays are the reason for the "sending" status and it will get through today or tomorrow.
Hi get1. If you're still having an issue please let us know by opening a ticket
here and escalating that new ticket with
this form. Thanks for your patience.
It has been 10 days since I applied and I have 5 support tickets that have gone unanswered with the oldest being a week old. I've given up on Kraken. I finally bit the bullet and moved on to Binance. I really didn't want to use a Chinese exchange, but Kraken service and support is NONEXISTENT. While I was waiting I sent a test ETH transfer to Kraken, and it still hasn't shown up after over 48 hours, but the transaction shows as being confirmed and completed on my wallet. WTH???
Hi f1point0. I'm sorry to hear about the delays. Please note that opening more than one ticket for the same issue only causes further delays. If you've sent more than the
minimum 0.05ETH and you're unable to locate the funds, I'd suggest that you escalate your ticket using
this form. Thanks for your patience.
