Y do I find some games locked..even though there is about 6 hrs left for the games to start?? Ive seen that happen a looot of times.! n generally happens to the games I was interested in betting.!
Hi philiveyjr, Markets need to be closed from time to time throughout the day while odds for the event are reviewed and updated. Generally they will be made available again after a short period of time. Cheers, Cloudbet
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hello sir
is there any live chat support ?
Thanks
Hi Tongkar, To get in touch with support please email support@cloudbet.com. Cheers, Cloudbet
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We're betting live right now on the CFP Championship Game, best of luck!
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SPECIAL ANNOUNCEMENT: Live betting on Oregon v Ohio StateThere's less than 24 hours to go until the CFP Championship game, but don't worry, there's still plenty of time to get your bets down. Currently we've got Oregon as 6 point favourites, with the over/under at 74 points. We've also got some good news - given the magnitude of this match (it's the first ever CFP Championship game), we're going to be offering LIVE BETTING throughout the game! Best of luck! Cloudbet
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hi there,
is there any problem with deposit today?
i had sent to my address but until now not showing anything, already contact with support but still no respond yet.
Hi supernocturnal, I believe support have been in touch with you. Let us know if things haven't been sorted yet and we will follow up for you. Cheers, Cloudbet
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Who will win the battle of the ginger beards? At half-time it's 48-43 to Miami, but we've still got them as underdogs at 2.38 to take out the game! Bet live now at www.cloudbet.com/en/sports/live!
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I placed a live bet with the Rangers down 2-1 to win straight up. Here's a screencap: The balance was deducted from my account. Within a couple of minutes, the Rangers scored twice to go up 3-2. The bet disappeared from my history and was refunded. You can't do that guys...sorry...that isn't how this works. Hi oscillator, Please contact support@cloudbet.com and we will be happy to look into it for you. Cheers, Cloudbet
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Hi folks, We've just increased our live dealer casino limits - we're now taking straight bets of up to 10 BTC on live blackjack, baccarat, and roulette. Keno and lottery limits have also been doubled. Best of all, our live dealers are now 50% more friendly and charming! Cheers, Cloudbet
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Echo this sentiment on the "Odds have changed" bug. I e-mail once a week on this. Support responds but usually after the events in question. Very silly bug that is probably easily fixable. You should start offering bounties on bug reports. I've got plenty of them. Hi oscillator, Our team are aware of this bug and are working on a fix. Please keep sending over any bug reports, suggestions, and feedback. We review them all carefully, and it's the best way for our product to improve. Thanks! Cloudbet
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Hi folks, Lines are now available for the final of the inaugural College Football Playoff, happening on January 12. We're currently accepting max bets of 3-4 BTC, with re-pops available every 4 hours. Closer to kickoff we'll be increase our limits to around 15 BTC. Best of luck! Cloudbet
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My deposit didnt arrive after 10+ confirms.
I noticed this happened before, do i need to do anything or just wait?
Hi pacopaco, Could you please contact support@cloudbet.com from your registered email address and they will be happy to look into the issue for you. Cheers, Cloudbet Why must the registered email contact you? If I tell you that a fellow customer's deposit hasn't shown up and I show you the deposit tx AND the account and you see obviously it hasn't been credited WHY not credit it? Obviously trying to slow people from their money so you can have more free cash flow for whatever shady works you guys use the funds for. Avoid this place people. The moment you have trouble, it will never end or be solved fairly. Hi KingOfSports, For privacy and security reasons we will not provide any account-specific information - including that a deposit has/has not been received - to anyone other than the account holder, via the email address they have registered with us. For this reason we ask all players to contact us using their registered email address. Cheers, Cloudbet
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My deposit didnt arrive after 10+ confirms.
I noticed this happened before, do i need to do anything or just wait?
Hi pacopaco, Could you please contact support@cloudbet.com from your registered email address and they will be happy to look into the issue for you. Cheers, Cloudbet
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Cloudbet wont process the payouts automatically? This sucks
We totally process withdrawals automatically! Let us know if you are having any issues. Cheers, Cloudbet
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Just a want to give a heads up here. The images on the opening post are not showing for me. I think the links have been expired and need to be refreshed.
Thanks, will get that sorted (and updated!)
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Great live playing section here and good odds but I have a little complaint, Can you somehow remove invalid lines automatically? (for example on football there are 5-6 over/under lines and most of them look valid -and have a 1.8-1.9 number on them- but they are invalid when trying to place.
Hi mexxer-2, Thanks for the feedback. What you described shouldn't be the case - if the odds are being displayed it means the line should be valid (unless they have changed in the time between when the page loads/refreshes and when your betslip is submitted). A market that is closed is usually indicated by a "lock" symbol, and no odds are displayed. If this happens again could you please contact support@cloudbet.com and note the game that you're trying to bet on and the message you receive when placing the bet. If you're able to send us a screenshot this would also be helpful. Cheers, Cloudbet
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Just three days to go!
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cloudbet instantly withdrawal right?
Hi fastbet, That's correct in the vast majority of cases. For security reasons, manual authorisation is required when players make large withdrawals or when a withdrawal triggers certain red flags - this can take up to 24 hours, but usually takes much less. Cheers, Cloudbet
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How come I only received 0.095 and 0.08 winnings? Shouldn't it be 0,14 and 0,11? Can someone explain to me please? So far I'm happy cloudbet user but this is looking a bit fishy ... EDIT: SOLVEDHi The_FluffyBunny, Glad to see you got this sorted. In future if you have a question either before placing a bet (e.g. about the bet type), or about the grading of a bet, please don't hesitate to contact support@cloudbet.com - in general you will receive a quicker and more complete response from us through support than you will through the forums. Cheers, Cloudbet
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Missing deposit, emailed you about it, awaiting response.
Hi jams951, We endeavour to respond to all support requests within 24 hours. If you have not received a response within this time-frame please feel free to send us a private message and we will be happy to follow up with our support team. You can also check for updates regarding known technical issues through our twitter feed - @Cloudbet. Cheers, Cloudbet
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Hi WhatsBitcoin, If you have an issue that hasn't been resolved please contact support@cloudbet.com and we will be happy to look into it for you. Cheers, Cloudbet
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