We're starting to see some action come in on the Bitcoin Bowl!

Check out the line at cbet.ly/1sDJwiS.

Hi nulo0b - hope your luck turns around! Glad you're enjoying our service.

Hi folks,

The first ever Bitcoin Bowl is happening on Dec 26, when NC State and UCF will meet in St Petersburg.

This is a great innovation to help boost the profile of bitcoin, so we're getting behind it by offering a special 1-cent handicap line for the match.

The line is available from now until kickoff at cbet.ly/1sDJwiS.

Cheers,
Cloudbet

Hi Ignacia,

Our site was briefly offline but is now back again. In future, you can check for updates on the status of our website through our @cloudbet twitter feed.

Cheers,
Cloudbet

Hi jams951,

Thanks for your feedback. Don't worry, we'll be adding alternate lines in soon.

Cheers,
Cloudbet

Hi folks,

We've just launched a brand new sports betting interface, check it out:



Cheers,
Cloudbet

Hi folks,

Our lines are up and we're starting to get excited for Johnny Football's first NFL start! We've got the Browns at -1.5 as they host the Bengals...



Cheers,
Cloudbet

Hi ibleed100s,

Could you please contact us at support@cloudbet.com with details and your account email address, this is the first we have heard of this issue.

Cheers,
Cloudbet

Hi all,

Again, there was no server issue on this occasion. If leen93 will allow us to display their bet history it will quickly become apparent why doing so is relevant to this case.

When a player fills out a betslip and hits 'submit' one of four things can happen:

1) The betslip will be submitted, it will be accepted our system, and a message will appear in the top right corner of the screen confirming that the bet has been accepted. The bet will appear both in our records and in the player dashboard.

2) The bet will be submitted, but our backend system will reject the bet, in which case a message will appear (such as "The odds have changed..."). In this instance the bet will appear in our records, but will not show up on the player dashboard.

3) The bet will not be submitted due to the stake exceeding the maximum allowed on the selected event. In this instance the following message will appear in the top right  corner of the screen:



The betslip will then be updated with the maximum allowable bet. In this instance the bet will not appear in our records, nor will it show up on the player dashboard.

4) The bet will not be submitted due to the stake exceeding the player's available account balance. In this instance the following modal will appear in the centre of the screen:



In this instance the bet will not appear in our records, nor will it show up on the player dashboard.

Additionally, please note that the maximum exposure that we will accept for a live bet on the top division of Danish soccer is 5 BTC - a betslip with a stake of 1.9 BTC and odds of 6 or 7 could therefore not be submitted successfully to our system.

Regards,
Cloudbet

Hi leen93,

We take all support requests very seriously, and devote all necessary resources to ensure that any issues arising are fully investigated.

Once again, we request your permission to publish your bet history showing all bets submitted and accepted/rejected for the time surrounding the match in question - this will quickly provide clarity around the situation and show exactly what occurred.

finlon - as you are aware we conducted a full and thorough investigation into the issue you raised. Again, we will not publish specific information about a player's betting history without their permission, but in the interests of transparency we welcome you to publish the communications we had with you at the time.

Regards,
Cloudbet

Hi sherbyspark,

There was no server issue. We have not made any errors here, the player simply did not make the bet that he claims he did, or he erroneously made a different bet. We have requested the player's permission to post their betting history for the game in question and subsequent games - which contains a full record of submitted bets, both accepted and rejected - which they declined. We will not post the player's history without their consent. If the player would provide their consent, we can very quickly put this issue to bed.

Cheers,
Cloudbet

Hi iawa,

I believe your issue has been resolved by our support team. Please let us know if there is anything else we can help with.

Cheers,
Cloudbet

Hi supernocturnal,

We don't currently have any outstanding withdrawal requests. Please could you contact support@cloudbet.com with your account details and we'll be happy to look into the issue for you.

Cheers,
Cloudbet

Hi leen93,

If you wish, we can post your bet history. We will not post it without your approval.

Regards,
Cloudbet

Hi leen93,

We cannot pay out on bets that were never submitted, or bets that were never accepted.

In the future, please be sure to hit the "Place bet" button. If you would like to double-check that your bet was accepted, please click the "Bet history" link in your account menu.

Regards,
Cloudbet

Hi Bitzkrieg,

We've just ticked over the one year mark. Minimum deposit is 0.001 BTC.

Cheers,
Cloudbet

Hi finlon,

Yes deposits are back to normal, withdrawals were unaffected.

Cheers,
Cloudbet

Hi all,

We ran some infrastructure upgrades, during which time there were some delays in processing of some transactions. The upgrades have been complete and all transactions have been processed. Please accept our apologies for the inconvenience.

Regards,
Cloudbet

Hi iawa,

Loyalty points are currently used to release your first deposit bonus, however we do have further uses planned - we'll let you know when we implement these.

Cheers,
Cloudbet

Hi myohmy81,

We send email communications only to registered Cloudbet users, via the email address provided at the time of account creation.

If you have received unsolicited emails please let us know via support@cloudbet.com.

Cheers,
Cloudbet