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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3008674 times)
RoadStress
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November 08, 2013, 12:12:57 PM
 #20241

Technically Bargraphics and I had problems. I had 1 defective chip, replaced by RMA (took 1 week, due the RMA policy that I don't care for). Both Bar and I have had problems with the hosted service in the beginning and I had a failed miner which eventually got replaced.

You don't count since you fixed your problems. I had one defective board at start too. Did RMA, got it fixed in 5 days total.


COUNTING PEOPLE WITH FAULTY UNITS/PROBLEMS:
1) retard The Avenger
2) CYPHER
3) FUKT
4) timmmers?
5) Puppet
6) ...*please continue the list*

6) Bargraphics
7) Mota
Cool All the people posting on the KNC support subforum

Bar doesn't count. He HAD problems and got them fixed. As for you i don't know. Do you still have problems?

So we are stuck at 5 people with problems right now?

iCEBREAKER is a troll! He and cypherdoc helped HashFast scam 50 Million $ from its customers !
H/w Hosting Directory & Reputation - https://bitcointalk.org/index.php?topic=622998.0
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Bargraphics
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November 08, 2013, 12:15:28 PM
 #20242

Actually all of my miners were running at <50% for the first 3-4 days I received them.

Then they got fixed and one died,

Then it got replaced and about 3 patches later another died which also got replaced.

That is what happens when your unit is already in their house ready to be repaired, the whole reason I choose hosting since I'm in the USA and shipping units/modules/parts back to get RMA'd would be an expensive and time consuming task.

I had my share of problems, all were fixed within a reasonable time frame. I understand not everything can go 100% perfect and am satisfied with the service I received.


However this is just how I saw things on my end, I can't be sure if units actually DIED or if Firmware ACTUALLY fixed them as Hosted customers don't have access directly to the boxes.
slap666
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November 08, 2013, 01:01:14 PM
 #20243

Technically Bargraphics and I had problems. I had 1 defective chip, replaced by RMA (took 1 week, due the RMA policy that I don't care for). Both Bar and I have had problems with the hosted service in the beginning and I had a failed miner which eventually got replaced.

You don't count since you fixed your problems. I had one defective board at start too. Did RMA, got it fixed in 5 days total.


COUNTING PEOPLE WITH FAULTY UNITS/PROBLEMS:
1) retard The Avenger
2) CYPHER
3) FUKT
4) timmmers?
5) Puppet
6) ...*please continue the list*

6) Bargraphics
7) Mota
Cool All the people posting on the KNC support subforum

Bar doesn't count. He HAD problems and got them fixed. As for you i don't know. Do you still have problems?

So we are stuck at 5 people with problems right now?

Got problems too. Firmware has not fix error => 3/4 cores working, 1/4 dead.
Cablez
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November 08, 2013, 01:02:27 PM
 #20244

Same here. Still trying to get an RMA.

Tired of substandard power distribution in your ASIC setup???   Chris' Custom Cablez will get you sorted out right!  No job too hard so PM me for a quote
Check my products or ask a question here: https://bitcointalk.org/index.php?topic=74397.0
canth
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November 08, 2013, 01:08:50 PM
 #20245


Got problems too. Firmware has not fix error => 3/4 cores working, 1/4 dead.

Have you called KNC? I know O'rama says that no customer support emails get ignored, but I've found it the case that they don't all get replied to - at least not in a timely manner.

canth
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November 08, 2013, 01:10:09 PM
 #20246

Same here. Still trying to get an RMA.

What does trying mean? Have you contacted them via email or phone? Are they refusing an RMA? Asking for screenshots?

As someone who went through this issue, I had to email several times, send screenshots and follow up with calls during Stockholm business hours.

Cablez
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November 08, 2013, 01:16:25 PM
 #20247

Same here. Still trying to get an RMA.

What does trying mean? Have you contacted them via email or phone? Are they refusing an RMA? Asking for screenshots?

As someone who went through this issue, I had to email several times, send screenshots and follow up with calls during Stockholm business hours.

I have an RMA number generated it seems but I have yet to get instructions on packing/shipping. This is day 2 of no info.  Not upset yet, just waiting.

Tired of substandard power distribution in your ASIC setup???   Chris' Custom Cablez will get you sorted out right!  No job too hard so PM me for a quote
Check my products or ask a question here: https://bitcointalk.org/index.php?topic=74397.0
The Avenger
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November 08, 2013, 01:30:13 PM
 #20248

Bar doesn't count. He HAD problems and got them fixed. As for you i don't know. Do you still have problems?

So we are stuck at 5 people with problems right now?
If you think it's 5 people, you need to look at the knc forum and revise upwards dramatically.

"I am not The Avenger"
1AthxGvreWbkmtTXed6EQfjXMXXdSG7dD6
Meizirkki
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November 08, 2013, 01:33:51 PM
 #20249

If RMA is too diffcult how about selling the badly performing cards for some BTC and order new ones when (if.. ) they become available? I'm not sure but I'd think there are many buyers for those.

Edit: Disclaimer: I'm not trying to justify the bad CS, just throwing an idea.
slap666
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yolo !


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November 08, 2013, 01:38:13 PM
 #20250


Got problems too. Firmware has not fix error => 3/4 cores working, 1/4 dead.

Have you called KNC? I know O'rama says that no customer support emails get ignored, but I've found it the case that they don't all get replied to - at least not in a timely manner.

I don't want an RMA at this time --> Mining Time loose. (Saturn)
canth
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November 08, 2013, 01:48:16 PM
 #20251

Same here. Still trying to get an RMA.

What does trying mean? Have you contacted them via email or phone? Are they refusing an RMA? Asking for screenshots?

As someone who went through this issue, I had to email several times, send screenshots and follow up with calls during Stockholm business hours.

I have an RMA number generated it seems but I have yet to get instructions on packing/shipping. This is day 2 of no info.  Not upset yet, just waiting.

I PMed you the address where to send it. Once you have an RMA, just send it off, track it and call them once you see that they signed for it.

canth
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November 08, 2013, 01:50:44 PM
 #20252


Got problems too. Firmware has not fix error => 3/4 cores working, 1/4 dead.

Have you called KNC? I know O'rama says that no customer support emails get ignored, but I've found it the case that they don't all get replied to - at least not in a timely manner.

I don't want an RMA at this time --> Mining Time loose. (Saturn)

I hear you...if it's running at 75% speed then taking out a card and running at 50% speed isn't great. Just for kicks, have you tried it with 1 card disconnected to see what speeds you get? I got better speeds with a bad card removed than with 1 card running on my first Jupiter.

And bitcoinorama - if you are reading this, here is the reason that KNC needs to improve the RMA policy. It hurts us to send semi-defective equipment back until much much later when the equipment is mining fewer BTC per day. It's better for KNC to wait until orders have slowed down dramatically, I'm sure, but it's not better for the customer.

opentoe
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November 08, 2013, 02:51:11 PM
 #20253

I'd love a couple extra modules for my Saturn, but I also would be very hesitant to order fro KNC in thinking I would be getting repaired or sub-standard parts for a premium price. The last thing I want to buy new is an already fixed/repaired module. A buying customer deserves new %100 working electronics, don't they? The thing is, I don't trust them anymore....to spend thousands again.


Need help with your Newznab usenet indexer? http://www.newznabforums.com
canth
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November 08, 2013, 03:13:05 PM
 #20254

I'd love a couple extra modules for my Saturn, but I also would be very hesitant to order fro KNC in thinking I would be getting repaired or sub-standard parts for a premium price. The last thing I want to buy new is an already fixed/repaired module. A buying customer deserves new %100 working electronics, don't they? The thing is, I don't trust them anymore....to spend thousands again.


Used equipment that has been repaired means that it won't likely break in again - remember that 90% of the problems happen in the first few days of operation. Also, if KNC really does ship you a defective item you can always rely on your credit card company to back you up.

Personally, as long as the price is right, I'd order extra parts for a Saturn or Mercury.

btc_uzr
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let's have some fun


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November 08, 2013, 03:23:53 PM
 #20255

The good news is that november Jupiter and Saturn's are no longer available.

According to the website.

Seems like they were able to reuse chips from RMA'd boards ? (Kidding)
Coz there are 49 Jupiters available right now...let's see how long it takes until they are gone after this post  Cheesy

!! File Complaints Against KnCMiner NOW !!
..and Thou shalt spread the coin in the name of cryptography for eternity
greek_hephaestus
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November 08, 2013, 03:26:07 PM
 #20256

The good news is that november Jupiter and Saturn's are no longer available.

According to the website.

Jupiter are available. Only 49 units left.

ncs0ne
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November 08, 2013, 03:29:21 PM
 #20257

Just in case one is going to order another unit..

If you'd like to buy it through my reseller ID I'll promise to give you exclusive support via PM in case of trouble or else like needs for small scripts, web-interface modifications and such..  Wink
https://www.kncminer.com/?resellerid=519

Pz


ASIC-K
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Hell?


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November 08, 2013, 03:34:56 PM
 #20258

Just in case one is going to order another unit..

If you'd like to buy it through my reseller ID I'll promise to give you exclusive support via PM in case of trouble or else like needs for small scripts, web-interface modifications and such..  Wink
https://www.kncminer.com/?resellerid=519

Pz



i bought a saturn yesterday! where were you then.... lol
lemonte
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November 08, 2013, 03:41:16 PM
 #20259

Just in case one is going to order another unit..

If you'd like to buy it through my reseller ID I'll promise to give you exclusive support via PM in case of trouble or else like needs for small scripts, web-interface modifications and such..  Wink
https://www.kncminer.com/?resellerid=519

Pz



How many did you manage to sell via your reseller account out of interest?

ncs0ne
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November 08, 2013, 03:48:28 PM
 #20260

Got my reseller ID just 10days ago when this idea came to my mind.
As it seems like a win-win for both of us - the buyer and me, I'm going for it.

Until now I just told some guys I know about this opportunity, this is the very first public offering..

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