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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3007614 times)
DeathAndTaxes
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November 06, 2013, 09:22:05 PM
 #20041

Relax, I understand you are under a lot of pressure with Hashfast currently no need to take it out on me.

Weak.  As stated before I have a single unit on order with KNC, HF, and Bitfury each.  It is of no stress I intend to experiment with them (and there is a non zero chance I will damage them in the process).  Depending on how well the perform in immersion cooling will depend on if I make a large purchase in 2014 (when prices are lower).  I consider all of them high cost prototypes.  If I break even a across all three that will be a success.

Quote
If someone calls in and asks for an advanced RMA and doesn't return their "Broke One" (Which for this scenario it isn't broke) then they now have an extra module and effectively skipped the lines. Worse yet, they actually took a working module away from someone that needed an RMA (I assume they don't have many modules just floating around).

So set the deposit at greater than fair market value.  At $4000 deposit per module RMA I doubt many would be willing to "jump the line" and if people don't want to pay a deposit they can ship first.  As far as not having many modules lying around I would certainly hope they do for both future RMAs and the Nov orders (mine included).  As others have said if you don't want to do something you can always find a reason why it is "impossible".
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November 06, 2013, 09:34:14 PM
 #20042

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  Huh
Wow! What a despicable attitude to customers! That really is disgraceful.

But guys (i don't know how to say in english but I try, maybe someone can undestand it) look into yourself and a bit use your brain. What he got on the phone is the raw truth.

Back in june we paid a lot of money in 7 days for an unkown company. And the whole story now is only history....

This is true, we took a lot of risk on these guys and those of us who got in early + got our units delivered are doing OK with the recent upswing on the exchange rate.

However, it's still concerning a CSR would say this to a customer.  Not a good attitude to have when you're dealing with machines at this price point.
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November 06, 2013, 10:33:36 PM
 #20043


It's a standard back to base warranty.

What your suggesting is a total ball-ache.

You then need to block trace every payment, which become entirely more convoluted and confusing for customer service.

Keep it simple. Ship it, can you fix it?  or is it something more involved? in which case ship a replacement - get it out the door as soon as poss.

If Redacted wants to share his original tracking code, and is happy with us sharing the return code - you'll see for yourself - turn around the same day.

Sorry Bitcoinorama, but I have disagree with this return policy and the line of reasoning. Lots of companies ship out advance replacement parts with a credit card security deposit, no questions asked. It's flat out lazy for KnC to stick to their guns on this policy and I highly suggest that they revise it for the future.

For the most part, KnC managed to rise above the competitors - why not listen to your customers and go the extra mile? For a company that managed to get it 90% right, it sort of seems complacent and myopic to not want to improve the areas where there is definitely needed improvement.

There are many of us that will want to order from KNC again and improving the customer service would really lock in customer loyalty.

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November 06, 2013, 11:06:36 PM
 #20044

An anonymous entity just sent me a huge tip for helping out...
Did I say huge?... I meant GIGANTIC.
Thank-you from the bottom of my heart.
I'm just not sure what else to say...  
except... WOW
The Person(s) know who they are... plz don't ask.


I was a bit curious about this.. and it seems as though there are no transactions that have been sent to your donations bucket?  Seems a bit odd?  Just wondering why is all

https://blockchain.info/address/1HPgsQTVCHuZSRi2Ed29CZZK7VutgkTPvz
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November 06, 2013, 11:08:38 PM
 #20045

I can count the number of people that have (Serious) issues with KnC on one hand.

I'm talking about the people that are on here every day hooting and hollering about how bad of a company KnC is because of this and that.

Having 5 Disgruntled customers out of ~8,000 units shipped isn't so bad.

While I'm aware there are more issues than this, it seems the majority of customers are getting fixed by Firmware or their RMAs seem to be working.

Do you think I want to be one of those 5 people? Do you think there is any benefit to anyone that these 5 people exist?
I would have rather had my miners on the 15th or at least 2-3 days later, than expressing my negative views here. It was KNC poor planning or whatever other reason they are comfortable quoting.
And it's not like I was expecting to have my miners on the same days as Day 1 and 2 orders. I was comfortable having them 20 days after the 1st shipments were made, but they managed to stretch that into a 1 month delivery process without any concern of how the customers who ordered last would feel.

While I was impatiently waiting day after day to get some news I called numerous times expressing my concerns about the delay and enquiring about any possible compensation - both Liam and Keith were seemingly understanding and told me again both of them that they have forwarded that to Sam, who had responded that they will come up with something.
Today I was told rather directly with no right of appeal that no compensation will be given whosoever.


Are some people getting paid to talk positive about KNC?

Only Bitcoinorama hopefully.
In regards to Bargraphics I completely understand his point of view as he seems happy with what he got and why wouldn't he when he got some fat compensation + he already broke even. Who wouldn't be happy and talk good about KNC. I know I would if I was in same position as he is Tongue


But guys (i don't know how to say in english but I try, maybe someone can undestand it) look into yourself and a bit use your brain. What he got on the phone is the raw truth.

Back in june we paid a lot of money in 7 days for an unkown company. And the whole story now is only history....

I am not going to argue over that, but you don't tell any customer that. It's unprofessional and repulsive.

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November 06, 2013, 11:10:12 PM
 #20046

Sorry Bitcoinorama, but I have disagree with this return policy and the line of reasoning. Lots of companies ship out advance replacement parts with a credit card security deposit, no questions asked. It's flat out lazy for KnC to stick to their guns on this policy and I highly suggest that they revise it for the future.

For the most part, KnC managed to rise above the competitors - why not listen to your customers and go the extra mile? For a company that managed to get it 90% right, it sort of seems complacent and myopic to not want to improve the areas where there is definitely needed improvement.

There are many of us that will want to order from KNC again and improving the customer service would really lock in customer loyalty.

I'm RChevalier, and I approve this message.
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November 06, 2013, 11:11:41 PM
 #20047


Sorry Bitcoinorama, but I have disagree with this return policy and the line of reasoning. Lots of companies ship out advance replacement parts with a credit card security deposit, no questions asked. It's flat out lazy for KnC to stick to their guns on this policy and I highly suggest that they revise it for the future.

For the most part, KnC managed to rise above the competitors - why not listen to your customers and go the extra mile? For a company that managed to get it 90% right, it sort of seems complacent and myopic to not want to improve the areas where there is definitely needed improvement.

There are many of us that will want to order from KNC again and improving the customer service would really lock in customer loyalty.

I am yet to hear a plausible explanation of why KNC do not want to use such form of RMA, apart from discouraging people to RMA.
It's the equivalent of my bank telling me: oh we can't accept money as a security deposit.

And it seems I am not the only one thinking it.

If this post helped you and you feel generous you know what to do: 1P9tXFy9bVgzrfPGeV7F8np26ZtFdCCWvz
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November 06, 2013, 11:22:28 PM
 #20048


Sorry Bitcoinorama, but I have disagree with this return policy and the line of reasoning. Lots of companies ship out advance replacement parts with a credit card security deposit, no questions asked. It's flat out lazy for KnC to stick to their guns on this policy and I highly suggest that they revise it for the future.

For the most part, KnC managed to rise above the competitors - why not listen to your customers and go the extra mile? For a company that managed to get it 90% right, it sort of seems complacent and myopic to not want to improve the areas where there is definitely needed improvement.

There are many of us that will want to order from KNC again and improving the customer service would really lock in customer loyalty.

I am yet to hear a plausible explanation of why KNC do not want to use such form of RMA, apart from discouraging people to RMA.
It's the equivalent of my bank telling me: oh we can't accept money as a security deposit.

And it seems I am not the only one thinking it.

OMG, really?  It has been explained, but I will to it again.

You are waiting for your miner.  I have my miner, but want more boards (turn my Saturn into a Jupiter).  I "game" the system by pretending to RMA my boards, pre-pay & all so they send them to me _but_...

... I never had bad boards, I just fooled them into selling me 2 more and effectively jumped in front of you in line.

Get it?

Thank you KnC for not allowing this to happen.

Smiley

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November 06, 2013, 11:24:28 PM
 #20049

Bar, there is a saying that perfectly fits the situation: "If you want to do something, you’ll find a way. If you don’t, you’ll find an excuse."
They found an excuse, I found a way  Wink

Did they give you alternatives? Again your way might not have been viable.

You are close enough to them the RMA shouldn't take but a day or two max just send it in!

No alternatives were offered. Liam was very adamant over the phone, not even giving a reason why a BTC deposit is not a viable option. He just said: "we are not going to change our RMA procedures" in a way that made it clear they don't want to work with their customers.

Sending it back is a risk I am not willing to take: it can take 3 days, it can take a week. The lost revenue while my machine is offline will never get recouped back from the increased hashing performance. At least not at this stage.

We've all made them rich so it isn't in their best interest to try and please us anymore. They already have what they want ( our money ) and once companies have your money they get compliant.

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November 06, 2013, 11:25:20 PM
 #20050

It's a standard back to base warranty.

Refusing advanced RMAs is a huge cost to their customers. It does not cost them any extra. I guess the "under-promise, over-deliver" dosn't go very far.

Buy & Hold
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November 06, 2013, 11:29:49 PM
 #20051


Sorry Bitcoinorama, but I have disagree with this return policy and the line of reasoning. Lots of companies ship out advance replacement parts with a credit card security deposit, no questions asked. It's flat out lazy for KnC to stick to their guns on this policy and I highly suggest that they revise it for the future.

For the most part, KnC managed to rise above the competitors - why not listen to your customers and go the extra mile? For a company that managed to get it 90% right, it sort of seems complacent and myopic to not want to improve the areas where there is definitely needed improvement.

There are many of us that will want to order from KNC again and improving the customer service would really lock in customer loyalty.

I am yet to hear a plausible explanation of why KNC do not want to use such form of RMA, apart from discouraging people to RMA.
It's the equivalent of my bank telling me: oh we can't accept money as a security deposit.

And it seems I am not the only one thinking it.

OMG, really?  It has been explained, but I will to it again.

You are waiting for your miner.  I have my miner, but want more boards (turn my Saturn into a Jupiter).  I "game" the system by pretending to RMA my boards, pre-pay & all so they send them to me _but_...

... I never had bad boards, I just fooled them into selling me 2 more and effectively jumped in front of you in line.

Get it?

Thank you KnC for not allowing this to happen.

Smiley

1 - I have Jupiters and even if I get new boards I have no place to put them on.
2 - KNC can request a high BTC deposit per board in order to discourage people from doing what you described. Would you pay 15BTC per board and then keep them?

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November 06, 2013, 11:34:44 PM
 #20052

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  Huh
Wow! What a despicable attitude to customers! That really is disgraceful.

But guys (i don't know how to say in english but I try, maybe someone can undestand it) look into yourself and a bit use your brain. What he got on the phone is the raw truth.

This is true, we took a lot of risk on these guys and those of us who got in early + got our units delivered are doing OK with the recent upswing on the exchange rate.


I respectfully disagree. I got in early (day2). I paid in June. I got my order more than 14 days late.
I have, even with the recent upswing in price, only made half of the money invested into it back.
I was lied to on the phone, per email. I requested a reasonable compensation for the delay, which every company should do if they want to hold their customers. The response was more than insulting in my eyes, going for the b2b TOS which are clearly not legal in any state of the eu and trying to shift the blame to me. Even if they had only compensated me with 8 btc per Jupiter ordered (which at that time woulld have been under 1k$) I would have been a happy customer again.
But they chose to stay silent after that. I personally won't buy anything from them anymore as long as the only payment method is preorder and their next gen is out and will continue to buy used miners instead. Also I have to agree that the units are overpriced. We knew that when we bought them, but I expected them to deliver on time. If they had, I certainly would not complain that hard. But seeing how people got 10+ units in one order on time really pisses me off - a serious company would have stated production problems and would have sent a reduced amount to highten equity for the community. I doubt someone with 12 units would have complained if only 8 came on the first day and the rest a little later. But the others who got their 1 or 2 or maybe even 3 units 14 days late are the ones now trying to break at least even while those others are happily hashing away with 30+ btc per Jupiter.

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November 06, 2013, 11:53:11 PM
 #20053

I'd love to scam a couple of modules and turn my Saturn into a Jupiter! Smiley


Does Bitcoinorama work for KNC? Or just a large buyer?


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November 06, 2013, 11:58:51 PM
 #20054

I'd love to scam a couple of modules and turn my Saturn into a Jupiter! Smiley


Does Bitcoinorama work for KNC? Or just a large buyer?



If KNC set a high BTC deposit that would not be possible.

He does work for them, but he seems to participate here out of good will and not in his official capacity Wink

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November 06, 2013, 11:59:52 PM
 #20055

Hi,
 
Please write in large writing on the box RMA 131029-12 and send the board back to the following address:
KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden
We will review the cause of the issue and get back to you as soon as possible with the new board.
 
Thanks
Emilia
 

Your return arrived today, was processed and repaired today, and left here by courier today.

In and out the same day.

That two week stuff is nonsense, you weren't even issued the RMA until the 29/10/13 (last Friday) it's in the RMA code itself.
It looks like KnC should have gotten it last Friday, but UPS royally fucked up the address somehow. [Even though I handed the store the email from KnC, and they packed+shipped it]
https://wwwapps.ups.com/WebTracking/track?HTMLVersion=5.0&loc=en_US&Requester=UPSHome&WBPM_lid=homepage%2Fct1.html_pnl_trk&trackNums=46808822179%0D%0A&track.x=Track

I owe you an apology for that.
But as far as the time line goes, it still took a week to get the rma number... CS just kept delaying it.

EDIT:
I got just off the phone with UPS. Not only was the address provided in the RMA email wrong (according to UPS), but it still has not been delivered and is scheduled for tomorrow.... meaning either you or UPS is lying. The tracking would indicate UPS is right... and at least my UPS Account Rep has the decency to get back to me in a timely manner.

Haha. You also blatantly lied about it having been received. Now have confirmation from both UPS and KnC that it has not arrived... care to explain yourself?

"Hi,
 
This has not yet arrived at our location. Could you please provide a tracking number so that we can chase it?
 
Should you have any further questions please do not hesitate to contact us.
 
Thanks
Emilia
 
Med vänlig hälsning  |  Best regards

Emilia Cole 
Kncminer
www.kncminer.com
Office: +46 8559 253 20
"
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November 07, 2013, 12:01:38 AM
 #20056

I'd love to scam a couple of modules and turn my Saturn into a Jupiter! Smiley

If the deposit was $7,000 per module would you be willing to pay $14,000 to "scam" your Saturn into a Jupiter?
Of course for added protection they could limit it to just one module at a time.

Well if so I am sure KNC would love "scammers" like that.
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November 07, 2013, 12:24:00 AM
 #20057

Are you guys kidding?
I was contemplating a November Jupiter...
and went thru the numbers, and made all the predictions in my usual way, and I came to the conclusion, that a November Jupiter is definitely worth it, and spent the 17.6 BTC, of my 27BTC I made in the first 20 days, to order it moments ago....
And I'm stoked about it...
Think about it...
The November units may even deliver before HF & CT get their act together!


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November 07, 2013, 12:31:55 AM
 #20058

Are you guys kidding?
I was contemplating a November Jupiter...
and went thru the numbers, and made all the predictions in my usual way, and I came to the conclusion, that a November Jupiter is definitely worth it, and spent the 17.6 BTC, of my 27BTC I made in the first 20 days, to order it moments ago....
And I'm stoked about it...
Think about it...
The November units may even deliver before HF & CT get their act together!

Are you not worried that you have absolutely no information how many units have been ordered so far and how far in the payment queue you are?
Are you not worried that you should have that information in order to be able to make an informed decision, but you don't because KNC is withholding it?

Btw do you mind sending them an email requesting it and see what they reply.
We have too little information regarding November orders:
1 - Final date to deliver all orders? (not that it is expected from them to honour it)
2 - How many units have been ordered so far? - Care to share your order number?
3 - What date do they start shipping (the sooner, the better for you and worse for me and other late October deliveries).

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November 07, 2013, 12:43:29 AM
 #20059

Are you guys kidding?
I was contemplating a November Jupiter...
and went thru the numbers, and made all the predictions in my usual way, and I came to the conclusion, that a November Jupiter is definitely worth it, and spent the 17.6 BTC, of my 27BTC I made in the first 20 days, to order it moments ago....
And I'm stoked about it...
Think about it...
The November units may even deliver before HF & CT get their act together!

Are you not worried that you have absolutely no information how many units have been ordered so far and how far in the payment queue you are?
Are you not worried that you should have that information in order to be able to make an informed decision, but you don't because KNC is withholding it?

Btw do you mind sending them an email requesting it and see what they reply.
We have too little information regarding November orders:
1 - Final date to deliver all orders? (not that it is expected from them to honour it)
2 - How many units have been ordered so far? - Care to share your order number?
3 - What date do they start shipping (the sooner, the better for you and worse for me and other late October deliveries).

My nov orders are 9xxx... & I think I was pretty early on the nov orders.

Phoenix1969
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November 07, 2013, 12:44:14 AM
 #20060

Are you guys kidding?
I was contemplating a November Jupiter...
and went thru the numbers, and made all the predictions in my usual way, and I came to the conclusion, that a November Jupiter is definitely worth it, and spent the 17.6 BTC, of my 27BTC I made in the first 20 days, to order it moments ago....
And I'm stoked about it...
Think about it...
The November units may even deliver before HF & CT get their act together!

Are you not worried that you have absolutely no information how many units have been ordered so far and how far in the payment queue you are?
Are you not worried that you should have that information in order to be able to make an informed decision, but you don't because KNC is withholding it?

Btw do you mind sending them an email requesting it and see what they reply.
We have too little information regarding November orders:
1 - Final date to deliver all orders? (not that it is expected from them to honour it)
2 - How many units have been ordered so far? - Care to share your order number?
3 - What date do they start shipping (the sooner, the better for you and worse for me and other late October deliveries).
1. They've always answered my emails, and were friendly & informative.
calls too, even a conference skype call
2. Even 2 weeks late (Best in industry) is @ 60% ROI in 20 days(My original order)
3. A November Jupiter could mean I receive the device within 3 weeks or less from now.
4. My order number is 101XX
5. As far as I know, they still plan on shipping November 15th, there has been no indication otherwise.
6.  I'm Super stoked.


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