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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3012863 times)
Pt0x
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June 23, 2014, 02:20:46 PM
 #35701

my heart only rated to normal when receive my refunds

for 3 terahash i already ask frankienjupters
we have hope neptune have more hash but no ! 20nn is fucked in speed


I still have to get it trough customs, but loosing the second miner really made it a bad deal for me. The electricity in my country makes it a good business but I have to deal with 3rd world country officials that usually behave like apes, which means that I'll have to pay extra to get the miners not fast but in the time that they should arrive.

I fill the entire gas tank of my car with 0.08 USD.




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xstr8guy
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June 23, 2014, 02:21:17 PM
 #35702

Not at plate
You must put off the metal plate

Put off the stickers of vrms
And then put memory heatsink at vrm

Still no tracking number for me

If they're built as poorly as the FrankenJup boards, you'll have to be very carful that you don't pull the VRMs off of the board when removing the thermal pads.
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June 23, 2014, 02:22:36 PM
 #35703

Why you loose the second Neptune?
Pt0x
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June 23, 2014, 02:28:04 PM
 #35704

Why you loose the second Neptune?


Almost lost it, but got the thing sorted out already.

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aasl
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June 23, 2014, 02:36:09 PM
 #35705

KnC said for batch 1 and batch 2 Neptune "All refunds will be refunded in dollars and you can refund up to shipment".

My order status is still "paid". When I asked for refund, I got reply from Anna:
"As shipping has already started, we are no longer accepting requests for refunds."

Then I insist that my order status is "paid", not shipped, and the reply from Anna is:
"Sorry, no longer possible."

.................................................

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elasticband
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June 23, 2014, 02:46:26 PM
 #35706

KnC said for batch 1 and batch 2 Neptune "All refunds will be refunded in dollars and you can refund up to shipment".

My order status is still "paid". When I asked for refund, I got reply from Anna:
"As shipping has already started, we are no longer accepting requests for refunds."

Then I insist that my order status is "paid", not shipped, and the reply from Anna is:
"Sorry, no longer possible."

.................................................

Ouch. call them.
Winsome
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June 23, 2014, 02:54:04 PM
 #35707


I think they must be burning in everyone's Neptunes before shipping next week.  Holy shit!  That is a bunch of new Hash power hooked up to the network.

That's the most likely explanation, especially since the number fluctuates both up AND down (currently 6%). At least, I EXPECT them to do a 24-48 hour burn-in on the boards before shipping them to me.

New to this forum, waiting for a batch 2 Neptune
Winsome
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June 23, 2014, 03:01:26 PM
 #35708

Probably more rigorous DIY is needed by replacing the whole metal-plate (and fasten the Tower in a different way).

I would probably go back to the old mounting method for the heatsink plus separate VRM heatsinks, I suspect that will provide a better setup since you can get better contact with the individual VRM heatsinks.

Hey padrino, can you point to a link for this method, for those of us who don't know "the old mounting method".

New to this forum, waiting for a batch 2 Neptune
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June 23, 2014, 03:06:35 PM
 #35709

KnC said for batch 1 and batch 2 Neptune "All refunds will be refunded in dollars and you can refund up to shipment".

My order status is still "paid". When I asked for refund, I got reply from Anna:
"As shipping has already started, we are no longer accepting requests for refunds."

Then I insist that my order status is "paid", not shipped, and the reply from Anna is:
"Sorry, no longer possible."

.................................................

Ouch. call them.

call them, and for what?

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Personal text my ass....


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June 23, 2014, 03:12:58 PM
 #35710

Buy some good thermal paste at your electricity hardware store. While that thermal compound/paste like Artic Silver is good, there are much better professional solutions at your electricity hardware store. Thermal tape, paste, compound, glue, gel, pads and even spray.


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BitchImightbe
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Loving Jah!


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June 23, 2014, 03:13:16 PM
 #35711

KnC said for batch 1 and batch 2 Neptune "All refunds will be refunded in dollars and you can refund up to shipment".

My order status is still "paid". When I asked for refund, I got reply from Anna:
"As shipping has already started, we are no longer accepting requests for refunds."

Then I insist that my order status is "paid", not shipped, and the reply from Anna is:
"Sorry, no longer possible."

.................................................

Ouch. call them.

call them, and for what?

Just say "European consumer law" and they will shit their pants.

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June 23, 2014, 03:30:00 PM
 #35712

KnC said for batch 1 and batch 2 Neptune "All refunds will be refunded in dollars and you can refund up to shipment".

My order status is still "paid". When I asked for refund, I got reply from Anna:
"As shipping has already started, we are no longer accepting requests for refunds."

Then I insist that my order status is "paid", not shipped, and the reply from Anna is:
"Sorry, no longer possible."

.................................................

Ouch. call them.

call them, and for what?

Just say "European consumer law" and they will shit their pants.

according to http://europa.eu/rapid/press-release_MEMO-11-675_en.htm

4) 14 Days to change your mind on a purchase
The period under which consumers can withdraw from a sales contract is extended to 14 calendar days (compared to seven days legally prescribed by EU law today). This means that consumers can return the goods for whatever reason if they change their minds.

Extra protection for lack of information: When a seller hasn’t clearly informed the customer about the withdrawal right, the return period will be extended to a year.


it seems that everyone now has a one-year return period? but how to claim it? Smiley

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bitpop
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June 23, 2014, 03:39:42 PM
 #35713

what is CA?

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greghawk
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June 23, 2014, 03:42:03 PM
 #35714

KnC said for batch 1 and batch 2 Neptune "All refunds will be refunded in dollars and you can refund up to shipment".

My order status is still "paid". When I asked for refund, I got reply from Anna:
"As shipping has already started, we are no longer accepting requests for refunds."

Then I insist that my order status is "paid", not shipped, and the reply from Anna is:
"Sorry, no longer possible."

.................................................

Ouch. call them.

call them, and for what?

Just say "European consumer law" and they will shit their pants.

according to http://europa.eu/rapid/press-release_MEMO-11-675_en.htm

4) 14 Days to change your mind on a purchase
The period under which consumers can withdraw from a sales contract is extended to 14 calendar days (compared to seven days legally prescribed by EU law today). This means that consumers can return the goods for whatever reason if they change their minds.

Extra protection for lack of information: When a seller hasn’t clearly informed the customer about the withdrawal right, the return period will be extended to a year.


it seems that everyone now has a one-year return period? but how to claim it? Smiley

But we are not B2C, according to KnC it's B2B.
And there are other laws i think
The Avenger
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June 23, 2014, 03:43:05 PM
 #35715

Here we go again with the "consumer protection law will protect us". Every time knc ship, this comes up and ultimately no one does anything.

When RealMalatesta didn't get his refund when he asked, he spoke about getting a European Arrest Warrant for one of the knc company directors and his refund came pretty soon after that.

If you actually want something done and you actually think knc have done something criminal, then file for an arrest warrant. Emailing their customers service team is a total waste of time.

http://en.wikipedia.org/wiki/European_Arrest_Warrant


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Winsome
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June 23, 2014, 03:47:37 PM
 #35716

KnC confirmed today that all Neptune "Customers who have previously requested a refund will receive their refund, they will not have any miners shipped to them."

They also confirmed that for people whose refund is not already in the queue and are trying to request one at the last minute: "All orders are now finalised, no details can be changed at this late stage. This also includes any minor changes, such as shipping address modifications. All information is now locked in and has been given to our manufacturing facility."

So if you hung onto your order right down to the last week of Q2, time to start planning on how/where to install your Neptune!

New to this forum, waiting for a batch 2 Neptune
Puppet
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June 23, 2014, 03:53:01 PM
 #35717

But we are not B2C, according to KnC it's B2B.
And there are other laws i think

If you didnt fill out a VAT number when you ordered, then you ordered as a consumer, no matter what KnC claims.
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June 23, 2014, 03:53:33 PM
 #35718

KnC confirmed today that all Neptune "Customers who have previously requested a refund will receive their refund, they will not have any miners shipped to them."

They also confirmed that for people whose refund is not already in the queue and are trying to request one at the last minute: "All orders are now finalised, no details can be changed at this late stage. This also includes any minor changes, such as shipping address modifications. All information is now locked in and has been given to our manufacturing facility."

So if you hung onto your order right down to the last week of Q2, time to start planning on how/where to install your Neptune!

the source of such information? until what time did they set up the deadline? I am not informed about this at all.

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Winsome
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June 23, 2014, 03:57:52 PM
 #35719

KnC confirmed today that all Neptune "Customers who have previously requested a refund will receive their refund, they will not have any miners shipped to them."

They also confirmed that for people whose refund is not already in the queue and are trying to request one at the last minute: "All orders are now finalised, no details can be changed at this late stage. This also includes any minor changes, such as shipping address modifications. All information is now locked in and has been given to our manufacturing facility."

So if you hung onto your order right down to the last week of Q2, time to start planning on how/where to install your Neptune!

the source of such information? until what time did they set up the deadline? I am not informed about this at all.

I'm directly quoting KnC forum, check it yourself.

New to this forum, waiting for a batch 2 Neptune
samsonn25
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June 23, 2014, 03:58:07 PM
 #35720

They rather keep 12k cash than mine with extra miners that will roi 6 btc.  
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