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Author Topic: Swedish ASIC miner company kncminer.com  (Read 3039472 times)
FUKT
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November 06, 2013, 07:54:52 PM
 #20021

So KNC would not accept even Bitcoins as a security in order to send working boards first as to minimize downtime for customers.
From where I am standing it looks like they are trying hard to work against their customers by refusing to come up with a RMA solution that works for both sides.
I can not think of a single reason why they would not accept BTC as a security in order to send working boards first, apart from trying to discourage people from using the RMA service.


I have been playing email ping pong with them for the last two weeks. Late delivery, faulty units and generic customer service . . . but hey at least they got there in record time.
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ElGabo
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November 06, 2013, 07:59:30 PM
 #20022

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  Huh
Wow! What a despicable attitude to customers! That really is disgraceful.

But guys (i don't know how to say in english but I try, maybe someone can undestand it) look into yourself and a bit use your brain. What he got on the phone is the raw truth.

Back in june we paid a lot of money in 7 days for an unkown company. And the whole story now is only history....

" I'm waiting for my punishment, I know it's on my way
  So cut, cut, cut me up and fuck, fuck, fuck me up"
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November 06, 2013, 08:03:32 PM
 #20023

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  Huh
Wow! What a despicable attitude to customers! That really is disgraceful.

But guys (i don't know how to say in english but I try, maybe someone can undestand it) look into yourself and a bit use your brain. What he got on the phone is the raw truth.

Back in june we paid a lot of money in 7 days for an unkown company. And the whole story now is only history....

So, that's scandinavian professional customer service. But at least they answer some times on the phone... and reply emails... Avalon not Smiley

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November 06, 2013, 08:05:42 PM
 #20024

Actually my intention was to ask if there are any info about future plans of KNC ... maybe 1TH / 2TH miner, maybe new prices for Jan? 

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November 06, 2013, 08:11:39 PM
 #20025

Actually my intention was to ask if there are any info about future plans of KNC ... maybe 1TH / 2TH miner, maybe new prices for Jan?  
Lol bro don't call customers service but you, psychiatrist, diff in January will be 2000mil even now peeps make pre order 5k and get soon 1k a month only, before you waited on avalon but you get a 10k a month

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November 06, 2013, 08:21:08 PM
 #20026

Thank you.  I received what I ordered in within a week of when it was estimated.

Kudos.  That sets you apart from the competition.

The equipment exceeds my expectations, and all the other equipment I own (considerable).

I look forward to my next shipment, and future purchases from your company, as you have done, in my case, what you promised.

Hopefully some balance in a truly poisonous forum...

:-/

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November 06, 2013, 08:23:07 PM
 #20027

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  Huh

Wow, that's a really shitty thing to say.  The price of the November orders proves they care about those people even less.  Now that BTC is in the news again, I'm sure they will sell easy to new suckers.
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November 06, 2013, 08:26:44 PM
 #20028

Thank you.  I received what I ordered in within a week of when it was estimated.

Kudos.  That sets you apart from the competition.

The equipment exceeds my expectations, and all the other equipment I own (considerable).

I look forward to my next shipment, and future purchases from your company, as you have done, in my case, what you promised.

Hopefully some balance in a truly poisonous forum...

:-/

I can count the number of people that have (Serious) issues with KnC on one hand.

I'm talking about the people that are on here every day hooting and hollering about how bad of a company KnC is because of this and that.

Having 5 Disgruntled customers out of ~8,000 units shipped isn't so bad.

While I'm aware there are more issues than this, it seems the majority of customers are getting fixed by Firmware or their RMAs seem to be working.
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November 06, 2013, 08:38:07 PM
 #20029

Thank you.  I received what I ordered in within a week of when it was estimated.

Kudos.  That sets you apart from the competition.

The equipment exceeds my expectations, and all the other equipment I own (considerable).

I look forward to my next shipment, and future purchases from your company, as you have done, in my case, what you promised.

Hopefully some balance in a truly poisonous forum...

:-/

I can count the number of people that have (Serious) issues with KnC on one hand.

I'm talking about the people that are on here every day hooting and hollering about how bad of a company KnC is because of this and that.

Having 5 Disgruntled customers out of ~8,000 units shipped isn't so bad.

While I'm aware there are more issues than this, it seems the majority of customers are getting fixed by Firmware or their RMAs seem to be working.

Did you put Avenger on your hand? He's gotta be the loudest. Actually, he is the loudest, but probably not even the most serious.

~8,000 units there are certainly more than 5 issues. The firmware updates I think have finally resolved the vast majority of them. Fires seem to have stopped. It would be nice if they would straighten out some of the RMA issues but regardless, there will be people that won't be happy.


          WTF!     Don't Click Here              
          .      .            .            .        .            .            .          .        .     .               .            .             .            .            .           .            .     .               .         .              .           .            .            .            .     .      .     .    .     .          .            .          .            .            .           .              .     .            .            .           .            .               .         .            .     .            .            .             .            .              .            .            .      .            .            .            .            .            .            .             .          .
FUKT
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November 06, 2013, 08:41:04 PM
 #20030

Are some people getting paid to talk positive about KNC?
wtfvanity
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November 06, 2013, 08:46:24 PM
 #20031

Are some people getting paid to talk positive about KNC?

Bet BFL pays people to talk bad about other companies or does it themselves under puppet accounts. All is fair in love and business.

          WTF!     Don't Click Here              
          .      .            .            .        .            .            .          .        .     .               .            .             .            .            .           .            .     .               .         .              .           .            .            .            .     .      .     .    .     .          .            .          .            .            .           .              .     .            .            .           .            .               .         .            .     .            .            .             .            .              .            .            .      .            .            .            .            .            .            .             .          .
FUKT
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November 06, 2013, 08:53:29 PM
 #20032

Are some people getting paid to talk positive about KNC?

Bet BFL pays people to talk bad about other companies or does it themselves under puppet accounts. All is fair in love and business.

True that.
seanrarey
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November 06, 2013, 08:54:17 PM
 #20033

Are some people getting paid to talk positive about KNC?

LOL.  8000 + units, & only a handful of _very_ loud disgruntleds?  That = a whole lot of happy customers.  Wink

Thing is, those of us that are happy have better things to do then hang out in a very negative forum.  I did not even know this forum existed until after my first order was hashing & my 2nd order was qued.

For me, this forum is like a train wreck now... I can't look away! Cheesy

Biffa
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November 06, 2013, 08:54:50 PM
 #20034

Are some people getting paid to talk positive about KNC?

Why? Do you want to compare rates? Tongue

Mine at pools that pay transaction fees & don't mine empty blocks :: kanopool :: ckpool ::
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November 06, 2013, 09:13:55 PM
 #20035

Can someone verify that the address I was given to return the module to is correct?  
According to a manager at UPS International, this is not a valid address.

KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden

That is the exact same address I was given too.

And thats the address I have filled out on both the Waybill, and the Customs forms.

Dunno M  - It almost seems like the UPS manager was maybe just trying to find an excuse for their screw up, since other people have shipped there successfully.  Let's just drop it for now, wait and see when the replacement module shows up.  

Standard Swedish address, they put the door number at the end of the road name.

Had bits sent over from the UK to this address, no problem.

Everyone else's RMA arrives fine.

UPS has a very large account registered to this address, so they def know it!

Make my day! Say thanks if you found me helpful Smiley BTC Address --->
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chrono030
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November 06, 2013, 09:17:09 PM
 #20036

Are some people getting paid to talk positive about KNC?

Why? Do you want to compare rates? Tongue


I'd gladly take a jupiter saturn mercury to talk in a positive manner about KNC Smiley
DeathAndTaxes
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November 06, 2013, 09:22:05 PM
 #20037

Relax, I understand you are under a lot of pressure with Hashfast currently no need to take it out on me.

Weak.  As stated before I have a single unit on order with KNC, HF, and Bitfury each.  It is of no stress I intend to experiment with them (and there is a non zero chance I will damage them in the process).  Depending on how well the perform in immersion cooling will depend on if I make a large purchase in 2014 (when prices are lower).  I consider all of them high cost prototypes.  If I break even a across all three that will be a success.

Quote
If someone calls in and asks for an advanced RMA and doesn't return their "Broke One" (Which for this scenario it isn't broke) then they now have an extra module and effectively skipped the lines. Worse yet, they actually took a working module away from someone that needed an RMA (I assume they don't have many modules just floating around).

So set the deposit at greater than fair market value.  At $4000 deposit per module RMA I doubt many would be willing to "jump the line" and if people don't want to pay a deposit they can ship first.  As far as not having many modules lying around I would certainly hope they do for both future RMAs and the Nov orders (mine included).  As others have said if you don't want to do something you can always find a reason why it is "impossible".
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November 06, 2013, 09:34:14 PM
 #20038

I was even told directly over the phone that my status as a customer was less important compared to those who ordered in June/July, because I didn't help them fund the initial costs. What kind of a company says that to a customer  Huh
Wow! What a despicable attitude to customers! That really is disgraceful.

But guys (i don't know how to say in english but I try, maybe someone can undestand it) look into yourself and a bit use your brain. What he got on the phone is the raw truth.

Back in june we paid a lot of money in 7 days for an unkown company. And the whole story now is only history....

This is true, we took a lot of risk on these guys and those of us who got in early + got our units delivered are doing OK with the recent upswing on the exchange rate.

However, it's still concerning a CSR would say this to a customer.  Not a good attitude to have when you're dealing with machines at this price point.
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November 06, 2013, 10:33:36 PM
 #20039


It's a standard back to base warranty.

What your suggesting is a total ball-ache.

You then need to block trace every payment, which become entirely more convoluted and confusing for customer service.

Keep it simple. Ship it, can you fix it?  or is it something more involved? in which case ship a replacement - get it out the door as soon as poss.

If Redacted wants to share his original tracking code, and is happy with us sharing the return code - you'll see for yourself - turn around the same day.

Sorry Bitcoinorama, but I have disagree with this return policy and the line of reasoning. Lots of companies ship out advance replacement parts with a credit card security deposit, no questions asked. It's flat out lazy for KnC to stick to their guns on this policy and I highly suggest that they revise it for the future.

For the most part, KnC managed to rise above the competitors - why not listen to your customers and go the extra mile? For a company that managed to get it 90% right, it sort of seems complacent and myopic to not want to improve the areas where there is definitely needed improvement.

There are many of us that will want to order from KNC again and improving the customer service would really lock in customer loyalty.

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November 06, 2013, 11:06:36 PM
 #20040

An anonymous entity just sent me a huge tip for helping out...
Did I say huge?... I meant GIGANTIC.
Thank-you from the bottom of my heart.
I'm just not sure what else to say...  
except... WOW
The Person(s) know who they are... plz don't ask.


I was a bit curious about this.. and it seems as though there are no transactions that have been sent to your donations bucket?  Seems a bit odd?  Just wondering why is all

https://blockchain.info/address/1HPgsQTVCHuZSRi2Ed29CZZK7VutgkTPvz
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