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jedaite
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January 01, 2018, 07:47:25 AM |
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Hi, ticket number 1215117.
LTC deposit not credited since yesterday. It's urgent, please help.
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Bitsinmyhead
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January 01, 2018, 09:43:14 AM |
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Same issue for me. Bitcoin deposit still not credited, but showing as success. Ticket: 1215233
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pönde
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January 01, 2018, 10:02:57 AM |
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The XMR deposit addressess which disappeared, came back, but still there is no sign on the xmr I deposited. No any status, no any incoming transaction, nothing. It is relieving anyway, that those addresses came back. It could mean, that Kraken also have seeds of the adressess, so they have not lost my xmr. My request are #1207464 and #1211453. Hi, ticket number 1215117.
LTC deposit not credited since yesterday. It's urgent, please help.
Do you see that the transaction has arrived and it has some status like pending. Or is it like on my account that there is no sign of the transaction? |
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jedaite
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January 01, 2018, 10:12:14 AM |
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The XMR deposit addressess which disappeared, came back, but still there is no sign on the xmr I deposited. No any status, no any incoming transaction, nothing. It is relieving anyway, that those addresses came back. It could mean, that Kraken also have seeds of the adressess, so they have not lost my xmr. My request are #1207464 and #1211453. Hi, ticket number 1215117.
LTC deposit not credited since yesterday. It's urgent, please help.
Do you see that the transaction has arrived and it has some status like pending. Or is it like on my account that there is no sign of the transaction? I see the LTC deposit in the Deposit section (it says "Success" btw), including amount, transaction ID and all other info you normally see when you deposit crypto. However, it's not yet credited to my account. It happened before with XRP and got fixed fast. Now with LTC I'm still waiting. Let's hope it gets fixed fast. |
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janvanmaar
Newbie
 Offline
Activity: 11
Merit: 0
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January 01, 2018, 10:51:41 AM |
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Kraken's reply on my ticket wrt the issue of disabled deposits and withdrawals and my deposit not credited: We sincerely apologise for the current tier level error clients have been receiving, our engineers are working on the problem though we currently don’t have an ETA on when the situation will be resolved. If clients have another issue to discuss feel free to reply here, for now we ask our clients to be patient while we solve this problem. Note: We ask that clients don’t reply unless they have an unrelated issue that they don’t already have a support ticket open for as replying won’t help get this situation resolved any sooner. Thank you, This is a mass message. Tickets will be marked as solved, replying to the ticket will reopen it. Have a lovely New Year! Note: Status updates about Kraken can be viewed @ https://status.kraken.com & https://blog.kraken.com/post/1413/update-on-system-performance-and-upgrade/Sincerely, Kieren Client Engagement Specialist |
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mescalito
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January 01, 2018, 11:56:25 AM |
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What is going on? My deposit is missing but was sucessful hours ago. My money is in limbo. This is UNACCEPTABLE. No response from support. I am closing my account and getting all funds off as soon as possible. This is the worst service, borderline scam, of any exchange I have ever used.
Ticket # 1217576
You just lost a long time large volume trader. Getting screwed by you guys on a weekly basis is not going to happen anymore. My business will go elsewhere.
LOL, seems you aren't for long in crypto space. Kraken is very good despite all these problems. They don't steal unlike Bitcoin7, Gox, Vircurex, Cryptsy, ..... I also made a deposit which doesn't show in my balance, but I know it'll eventually get credited. |
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Marquitos
Newbie
Offline
Activity: 1
Merit: 0
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January 01, 2018, 12:42:03 PM |
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Hi, I hope you can help me.
I have an open request nº 1142379 in Kraken since December 20 and I have not received a response from the support. I have sent several more mails and nothing.
My problem is that by mistake I have the account blocked, in one of those times that asks for automatic mail to confirm that it is you, I'm wrong link. What I can do?. Thank you
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janvanmaar
Newbie
Offline
Activity: 11
Merit: 0
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January 01, 2018, 02:20:43 PM |
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Hi, I hope you can help me.
I have an open request nº 1142379 in Kraken since December 20 and I have not received a response from the support. I have sent several more mails and nothing.
My problem is that by mistake I have the account blocked, in one of those times that asks for automatic mail to confirm that it is you, I'm wrong link. What I can do?. Thank you
You can try to escalate your ticket using the form below... in general, the exchanges are swamped by the recent huge influx of new users, hopefully they manage to scale up in the coming weeks. I would not open new tickets about the same issue as it just creates more mess. https://docs.google.com/forms/d/e/1FAIpQLScCdK0IeMKRdYQUrpZRte71T_ksukoCU_7nnssYWSgrpoYMkA/viewform |
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pönde
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January 01, 2018, 05:13:58 PM |
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I also made a deposit which doesn't show in my balance, but I know it'll eventually get credited.
same problem for me too, deposited Bitcoin transaction successful but the account is not credited. I'm not worried that much but I'm just pissed I can't do the trade I needed to do now.
Do you see that the transaction has arrived with amount,time and address and it has some status, pending or succeed but just is not yet added to the balance? Or is like I have the issue that there no sing of incoming transaction. Nothing. I made xmr transaction 30. december. But still nothing. By address, tx ID and tx key, I can audit that transaction was valid and succesfull. But still nothing on Kraken. I also have such view that Kraken is no scammer, but they have just huge volume of customers and traffic. If someday someone develop a reliable and safe exchange would make millions. Anyway Kraken was pretty good so far.
That could be done the way that exchange takes the new customers on holding status, and do not let them inside system until there is enough servers to handle the traffic. |
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pönde
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January 01, 2018, 06:54:19 PM |
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Now I got my xmr to Kraken. And I am able to trade them to EUR. Next withdrawal.
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markd
Newbie
Offline
Activity: 27
Merit: 0
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January 02, 2018, 12:38:29 AM |
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Right now Kraken froze. Prices have frozen for all coins and you cannot place an order (it fails). this is the 2nd time I get this and it's really bad imho. Why does this happen?
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Shamane
Member
Offline
Activity: 96
Merit: 10
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January 02, 2018, 09:39:36 AM |
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"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."
True for what that must be
Banking : all having problem with deposit and withdraw will think about this concerning kraken
Trading : error 5XX let us think about ...
Advanced order : you stop them from august for a few time ... We can think about this too ...
Marging : for some time, you must be mad to use marging when only normal is almost impossible at less very hard ...
You promise new engine trading for early december, then our ceo promise it for the 11/12, then our internet promise it for yesterday ...
You didn't update our twitter, our blog, explain what happen for this trading engine, if we will have back the advanced order ...
Trading engine don't come, and more off all, what work in past don't (deposit/withdraw) ....
You must do something quickly (at less in speeking to us) if you don't want a lot of customer answer the best bitcoin exchange ....
I just take fact.
I chose xrp to have less fee but more, be quickly to withdraw ... My money is blocked "on hold" since 26/12/2017, xrp go from 2.2 to 1.7 ... did you pay this ? did you make a commercial gesture to take our fault ?
Ticket : 1159454
in france, a commercial principle consists in explaining to young salespeople that a customer who fills up "justly" is a customer not yet lost, but that for 1 customer who makes 1 complaint, 10 have left without saying anything and will not come back...
On the other hand, a reputation is very long to develop well, but very fast to lose.
If i understand that support is not for something in this, i think you have to ask our superior to come and read this topic ...
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CryptoTeng
Member
Offline
Activity: 167
Merit: 15
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January 02, 2018, 11:45:32 AM |
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"The Best Bitcoin Exchange
The best bitcoin exchange is needed for serious and professional bitcoin traders. Bitcoin security must be impeccable. Banking relationships must be sound and reliable. The trading engine must be fast. Order types must be advanced. And profits must be able to be multiplied with Bitcoin margin trading so you can leverage long bitcoin positions or short bitcoin positions."
True for what that must be
Banking : all having problem with deposit and withdraw will think about this concerning kraken
Trading : error 5XX let us think about ...
Advanced order : you stop them from august for a few time ... We can think about this too ...
Marging : for some time, you must be mad to use marging when only normal is almost impossible at less very hard ...
You promise new engine trading for early december, then our ceo promise it for the 11/12, then our internet promise it for yesterday ...
You didn't update our twitter, our blog, explain what happen for this trading engine, if we will have back the advanced order ...
Trading engine don't come, and more off all, what work in past don't (deposit/withdraw) ....
You must do something quickly (at less in speeking to us) if you don't want a lot of customer answer the best bitcoin exchange ....
I just take fact.
I chose xrp to have less fee but more, be quickly to withdraw ... My money is blocked "on hold" since 26/12/2017, xrp go from 2.2 to 1.7 ... did you pay this ? did you make a commercial gesture to take our fault ?
Ticket : 1159454
in france, a commercial principle consists in explaining to young salespeople that a customer who fills up "justly" is a customer not yet lost, but that for 1 customer who makes 1 complaint, 10 have left without saying anything and will not come back...
On the other hand, a reputation is very long to develop well, but very fast to lose.
If i understand that support is not for something in this, i think you have to ask our superior to come and read this topic ...
So, Kraken has not improved a bit....so nothing has changed Feeling sorry for everyone still trying to trade there then. It just shows what we have been saying for several months. Kraken and the people running it are just plain frauds, and in our opinion even criminals. It is suprisig though that they are able to maintain there SCAM by their obvious lies. Before leaving we received these promises o0f a new trade engine already since May last year. Then we were already told that Kraken's dev team is working hard on this new trade engine. So far, we can only say that they appear to have been hardly working on a solution. In total we estimate the damages done by Kraken to us to be roughly 50000EUR. And Kraken does not care to compensate, and they ignored every attempt to reach them via their own service tool on their website after it became clear to them that they ow us serious compensations according to their own ToS. We are currently in preparation of a lawsuit against them for fraudulent management of their trading platform (to describe it in general terms). We can only repeat it again and again. Stay away from these frauds. They only aim to get your money (fiat or crypto) onto their platform. As soon as you have initiated transfers, your lost. |
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mayax
Legendary
Offline
Activity: 1470
Merit: 1004
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January 02, 2018, 12:26:36 PM |
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CryptoTeng
Member
Offline
Activity: 167
Merit: 15
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January 02, 2018, 02:00:50 PM |
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Just did a little test for the "fun" of it to put the user experience in numbers
This horse excrement of a so called trading platform is currently at an error rate for placing orders of roughly 94%.
This is just as expected. Still the same fraudulent service as usual.
Seriously, we wouldn't be surprised if there is violence towards Kraken managers and/or employees soon by some frustrated user. And even though we do not like violence and ask everyone to refrain from it, it would be well deserved.
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adamski
Member
Offline
Activity: 83
Merit: 10
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January 02, 2018, 02:51:11 PM |
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Kraken is the worst exchange ever! So many times making promises and still unusable!
Always errors, withdraw not possible, buy some eth not working...
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mayax
Legendary
Offline
Activity: 1470
Merit: 1004
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January 02, 2018, 02:52:51 PM |
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Just did a little test for the "fun" of it to put the user experience in numbers
This horse excrement of a so called trading platform is currently at an error rate for placing orders of roughly 94%.
This is just as expected. Still the same fraudulent service as usual.
Seriously, we wouldn't be surprised if there is violence towards Kraken managers and/or employees soon by some frustrated user. And even though we do not like violence and ask everyone to refrain from it, it would be well deserved.
why do you continue to use a such exchanger? why don't you test it first?  why dont' use http://www.avatrade.com/forex/cryptocurrencies or https://www.plus500.com/ ? real forex exchangers. you won't ever face any issue. I keep seeing people complaining about exchangers but they are keep using them while there are alternatives. |
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dogsz4life
Newbie
Offline
Activity: 1
Merit: 0
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January 02, 2018, 03:20:47 PM |
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Hello Bitcointalk Community,
how much time does it take for an account to reach Tier 3 verification?
I have uploaded documents on 19th of December, and got only Tier 2 level and my documents are still under review. I have deposited Euros to my account and the transfer is on hold as well. I have tried contacting Kraken support and wrote several emails, sadly with no answer at all.. It took more then 2 weeks already, I cannot use my money, nor I receive any information from Kraken. It's a bit scary seeing some other exchanges collapsing..
What do you guys think is Kraken still trustworthy?
BTW, my support ticket is 1110363
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mayax
Legendary
Offline
Activity: 1470
Merit: 1004
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January 02, 2018, 03:50:07 PM |
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Hello Bitcointalk Community,
how much time does it take for an account to reach Tier 3 verification?
I have uploaded documents on 19th of December, and got only Tier 2 level and my documents are still under review. I have deposited Euros to my account and the transfer is on hold as well. I have tried contacting Kraken support and wrote several emails, sadly with no answer at all.. It took more then 2 weeks already, I cannot use my money, nor I receive any information from Kraken. It's a bit scary seeing some other exchanges collapsing..
What do you guys think is Kraken still trustworthy?
BTW, my support ticket is 1110363
get out your money from this exchanger and use of these : http://www.avatrade.com/forex/cryptocurrencies/bitcoinhttps://www.plus500.com/https://www.ig.comwww.fxcm.com/ |
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