I went from Tier-3 level verification to Tier 0, and now I can't use the fiat I just sent them to even make a purchase. My money is locked in their exchange. Wonderful Kraken... Submitted a ticket and 'escalated' it, let's hope I hear back from them by February.....
Hi black_pharma. This is typically just a visual error, showing that your verification is now "processing". If you were previously verified to Tier 3, you are still Tier 3 verified. Please check your funding limits by navigating to Funding > Deposit > Euro (EUR)/US Dollar (USD) and check the blue box on the right. If that does not resolve your issue we'll be with your ticket as soon as possible. Thanks for your patience.
Well not really.
I try to add a new address in the address book but I alway get this message
Could not approve withdrawal
The withdrawal approval code is invalid or has expired.
whenever I click the link from the received email.
The email arrives immediately after i click the save address button.
I have retried to click on that link a lot but without luck.
Hi freigeist. I’m so sorry for the inconvenience. We have been experiencing an issue with our Withdrawal Address Verification emails. Our developers are aware of the issue and are working towards a solution. However we do know that this issue is intermittent, and does not usually affect multiple addresses.
Please add a new, different withdrawal address. You should be able to approve this new address without issue. If you do not have another address please create one in any third party wallet and transfer your funds to that address. From there you will have full access to your funds.
Again, I'm very sorry for this inconvenience, and thank you for your understanding.
I've deposited some XRP (Ripple) to my account and it's not credited yet. It says "Success" when I go into the deposit section, but it's not yet credited to my account.
I also made a sepa withdrawal which says "Initializing" and doesn't move forward from there. it just stays like that.
Are there any withdrawal/depositing issues with kraken right now? Anyone else has had this happen to them today?
Ok there are delays for crediting crypto deposits.
However, my sepa and xrp withdrawals are still in "Initializing" mode.
Hi Markd. If you haven't done so yet, please be sure to open a ticket
here and escalate that ticket using
this form. Thanks for your patience.
Same here.
I cancelled my btc withdrawal request. Then it is disappear.. Now i have 0 btc balence
Hi haymatlos. I'm sorry to hear that! Usually it shouldn't take too long for your funds to be available in your account again. If you're still experiencing an issue with this, I would suggest
opening a ticket and
escalating that ticket. Thanks for your patience.
Hi Blackwindow. I can see that Kieren is already taking care of this ticket for you. They'll reach out once they have a solution. Thanks for your patience.
Same here, neither ripple deposite nor ripple withdraw doas not work
Hi Kn_os. I'm sorry to hear that! Please open a ticket
here and escalate that ticket using
this form. Thanks for your patience.
